I cannot get this update to download and install--over and over it says
update failed. I have Win Xp Home, run AVG, Windows FireWall and use Malware
Bytes but it is not continually running. I have installed OutLook Express 6
and Windows Live Mail 2009 but I am not using them. I am getting my mail
through the browser.
I have had problems with Window's live Messenger--unknown people asking for
me to put them on my list. I didn't do that. It happened before when there
were security problems with MS programs.
I hope someone can tell me why this won't download and install because it is
a securty update.
I installed the update and Windows would not restart...no error code
displayed. Uninstalled Norton Security Suite and was able to restart
Windows. Still trying to determine what in Norton is conflicting with this
update. I'm running WinXP Hm SP3.
Are you running WinXP SP2 or SP3?
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on the
computer (e.g., a free-trial version that came preinstalled when you bought
McAfee (and Norton) applications are notorious for not uninstalling (or
1. Download the McAfee Consumer Products Removal Tool, saving it to your
2. Close all open applications (i.e., anything with an icon on the taskbar).
3. Double-click on the file you saved in #1 above to run the utility. Don't
TOUCH your keyboard until the run completes, then reboot.
4. Now do a Reset...
How do I reset Windows Update components?
[Access KB971058 via Internet Explorer (32-bit) only; Run the Fix It in
Default and Aggressive modes]
Without KB9778542 installed, the computer
remains vulnerable to the exploit detailed in CVE-2010-0816 (cf.
Why is a company dedicated to computer security recommending that its
customers do not install a CRITICAL SECURITY UPDATE?
NB: The user you replied to is running Norton Security Suite (Comcast
Assuming you used to have Comcast freebie McAfee Security
Center installed, see [
There is a MS bulletin for this update, KB978542: 'Microsoft Securit
Bulletin MS10-030 - Critical: Vulnerability in Outlook Express an
Windows Mail Could Allow Remote Code Execution (978542)
this one is connected to another MS bulletin as a replacement for th
Therefore, you might try to install this update: KB973354 instead.
A good step is also to clear (clean) the Windows Logs:
Click "Start", point to "All Programs", point to "Administrativ
Tools", and then click "Event Viewer".
Right-click on every log and then click "Properties" and ?clear log?
(when prompted, there is no need to save the file, so you can choos
Afterwards, reboot the machine and this should also help improving th
It seems there was a confusion, my initial answer was meant for Neil.
I was simply advising to try to firstly install the previous KB, then
reboot the computer and then proceed to normal update process.
While Neil tells us he doesn't have any Norton software installed ("I am
using SP3, Zone Alarm, AVG and I used to have McAfee installed"), Stan does
(i.e., Norton Security Suite freebie, most likely from Comcast).
QED for Norton Support: Why would uninstalling Norton Security Suite resolve
the behavior (i.e., allow Windows to start after having installed KB978542)?
PS: If a given computer was already fully-patched, KB973354 would be
installed already (and if the user uninstalled KB978542, the file versions
in KB973354 would be restored by default).
|Tags: 0x8007foda, error code, kb978542, windows update, windows xp|
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