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Thread: KB977816 keeps notifying

  1. #1
    Grant Lui Guest

    KB977816 keeps notifying

    I have a W2K server with auto update setup.

    The thing is that, few days ago it downloaded a bunch of updates, including
    KB977816 and installed all of them. It is however, according to "add/remove
    programs", the KB977816 has been installed, but auto update keeps notifying
    that the update is ready to install. When ever I let auto update installs it,
    it just shows update was successful, no error. But less then a minute later,
    the auto update notify the KB977816 is ready for install again.

    Tried restart many times, did not help, tried stopping auto update service
    and starting it again, did not help....

    I know it's already installed, and I just want to get rid of that auto
    update notification coz it's really annoying....
    Any ideas?

  2. #2
    PA Bear [MS MVP] Guest
    See the "How to obtain help" section of

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB977816).

    Or you can...

    Start a free Windows Update support incident request:

    Customers who experience issues installing Microsoft security updates also
    can visit the following pages for assistance:

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web

    For enterprise customers, support for security updates is available through
    your usual support contacts.

    Just out of curiosity, what service pack are you running?

  3. #3
    Grant Lui Guest

    RE: KB977816 keeps notifying

    I'm running service pack 4, basically all critical updates are up to
    current, except this KB977816 issue is rather irritating.

    I also tried to enable install mode by putting the command "change user
    /install" in the command prompt, didn't help either.

    Nevertheless, I tried to do it manually by visiting the windows update
    website, again, it said update successful... no errors had happened.... I
    even tried to install it manually by downloading the patch from MS and
    install it with install mode... again... the installer claims that update is
    successful and that the patch also successfully recorded in the "add/remove

    I check also the log... also told that the update went successful.

    Really have no idea what went wrong

  4. #4
    US Tech 1932 Guest
    If you review the names / dates of the files updated by the patch, most
    likely you will find that one or both did not get updated properly.

    From TechNet Article:
    'MS10-026: Vulnerability in Microsoft MPEG Layer-3 codec could
    allow remote code execution' (
    Windows 2000 file information
    For all supported editions of Microsoft Windows 2000 Service Pack 4
    Collapse this tableExpand this tableFile name File version File size
    Date Time Platform 143,422 21-Jan-2010 19:46 Not Applicable
    L3codeca.acm 307,260 21-Jan-2010 19:48 Not Applicable

    On the few machines that I was seeing this issue on, L3codeca.acm, in
    %WINDIR%\System32 was not updated, even though the patch reported as
    successfully installed.

    Suggestion would be to manually copy L3codeca.acm from a different
    machine and replace on the problem machine.

    This process resolved the issue for me.

    I am having the same problem but I do not have another machine to copy
    L3codeca.acm. Any other way to fix this?

    Windows Update extracts the files that are part of the patch here:
    %WINDIR%\SoftwareDistribution\Download\{long series of numbers an
    letters}\{Sub Folders} (Don't have exact folder name for this patch)

    Search for "L3codeca.acm" there

  5. #5
    Seanie Guest
    Install Media Player Nine and its subsequent updates. 977816 will then
    detect correctly. I bet this issue only is occuring with machines still at
    media player version 6.4.

    US Tech 1932

    I did exactly what you suggested. It cleared the annoying problem.
    Although in my case the was not updated aoutomatically.

  6. #6
    PA Bear [MS MVP] Guest

    Re: KB977816 keeps notifying

    Ur speil chukkers broke two

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