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Thread: Windows Update error 0x8007041D

  1. #1
    strydoe Guest

    Windows Update error 0x8007041D

    I'm new to this. Had to re-load all my software. Windows xp professional.
    Now I am unable to download the new window update software. Did snooze my
    antivirus and disable firewall, still getting the same error code. I also
    did went through some of the other questions, however did not understand what
    to do to solve this problem. If someone could please explain to my as simple
    as possible.

  2. #2
    MowGreen Guest

    Re: Windows Update error 0x8007041D

    Is NOD32 the installed antivirus ?

    You receive a "0x8007041D" error when you visit the Windows Update Web site
    http://support.microsoft.com/kb/902322

    If it is not, open the Windows Update.log located in the WINDOWS
    directory (folder). Copy and paste the last 20-30 lines of the log into
    your reply, please.

  3. #3
    strydoe Guest

    Re: Windows Update error 0x8007041D

    The only antivirus on my system is trend micro pc cillin. Here is the log
    info you required. Thanks for the help. ellen

    2006-06-26 21:45:00 3244 cb0 Setup Update NOT required for
    C:\WINDOWS\system32\wucltui.dll: target version = 5.8.0.2469, required
    version = 5.8.0.2469
    2006-06-26 21:45:00 3244 cb0 Setup Update required for
    C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\5.8.0.2469\wups.dll: target version = 0.0.0.0, required version = 5.8.0.2469
    2006-06-26 21:45:00 3244 cb0 Setup Update NOT required for
    C:\WINDOWS\system32\wups2.dll: target version = 5.8.0.2469, required version
    = 5.8.0.2469
    2006-06-26 21:45:00 3244 cb0 Setup * IsUpdateRequired = Yes
    2006-06-26 21:45:13 3244 e00 Setup *************
    2006-06-26 21:45:13 3244 e00 Setup ** START ** Setup: Downloading client CABs
    2006-06-26 21:45:13 3244 e00 Setup *********
    2006-06-26 21:45:13 3244 e00 Setup * Main CAB URL:
    http://download.windowsupdate.com/v6...e/AU/x86/XP/en
    2006-06-26 21:45:13 3244 e00 Setup * MUI CAB URL:
    http://download.windowsupdate.com/v6.../AU/x86/XP/mui
    2006-06-26 21:45:13 3244 e00 Setup * Download directory:
    C:\WINDOWS\SoftwareDistribution\WebSetup
    2006-06-26 21:45:13 3244 e00 Setup *********
    2006-06-26 21:45:13 3244 e00 Setup ** END ** Setup: Downloading client CABs
    2006-06-26 21:45:13 3244 e00 Setup *************
    2006-06-26 21:45:13 3244 e00 Setup *************
    2006-06-26 21:45:13 3244 e00 Setup ** START ** Setup: Installing client
    binaries
    2006-06-26 21:45:13 3244 e00 Setup *********

  4. #4
    TaurArian [MS-MVP] Guest
    In my case it was wups.dll in
    C:\WINDOWS\system32\SoftwareDistribution\Setup\ServiceStartup\wups.dll\5.8.0.2469
    folder. After removing this file, windowsupdate works great.

    The errors in the log suggest -

    Error: 80072EFD = ERROR_INTERNET_CANNOT_CONNECT
    Translation: Cannot connect to the Internet server

    There's a possibility that either a 3rd party firewall, anti-spyware program, web
    accelerator, Internet security/antivirus program and/or a proxy server is interfering with
    the Windows Update Services (SVCHOST) accessing the Internet.

    Suggest adding the Windows Update website addresses to exceptions/allow list
    http://*.update.microsoft.com
    https://*.update.microsoft.com
    http://download.windowsupdate.com

    If that hasn't help, check that the Windows Update Service can connect to the Internet
    through port 80 and port 443.

    You may need to refer to the individual programs documentation for further instructions.

    When accessing the Update site, you receive the 0x80072EE2 or 0x80072EFD error.
    http://update.microsoft.com/windowsu...=en&IsMu=False

    You may receive an "Error 0x80072EE2," "Error 0x80072EE7," "Error 0x80072EFD," "Error
    0x80072F76," or "Error 0x80072F78" error message when you try to use the Windows Update
    Web site or the Microsoft Update Web site
    http://support.microsoft.com/kb/836941

    Finding a solution for the 0x80072EFD error
    http://www.updatexp.com/0x80072efd.html

    For the posted error number -

    0x8007041D - 2147023843 - ERROR_SERVICE_REQUEST_TIMEOUT
    The service did not respond to the start or control request in a timely fashion

    You receive a "0x8007041D" error when you visit the Windows Update Web site
    http://support.microsoft.com/kb/902322

    2007 ? Not sure where you are but, it's 2010 here.

    How to ask a question
    http://support.microsoft.com/kb/555375

  5. #5
    Archie Guest

    Re: Windows Update error 0x8007041D

    I'm having real problems with windows update - We had to reload windows
    because od disk failure - Now it's error 0x8007041D -
    Here are a few lines of the update log:

    2008-02-07 09:30:56 1240 4e8 Misc WARNING: SendRequest failed with hr =
    80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
    used : <>
    2008-02-07 09:30:56 1240 4e8 Misc WARNING: WinHttp: SendRequestUsingProxy
    failed for
    <http://download.microsoft.com/v6/windowsupdate/redir/wuredir.cab>. error
    0x80072efd
    2008-02-07 09:30:56 1240 4e8 Misc WARNING: WinHttp:
    SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
    2008-02-07 09:30:56 1240 4e8 Misc WARNING: WinHttp:
    SendRequestToServerForFileInformation failed with 0x80072efd
    2008-02-07 09:30:56 1240 4e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded
    failed with 0x80072efd
    2008-02-07 09:30:59 1240 4e8 Misc WARNING: Send failed with hr = 80072efd.
    2008-02-07 09:30:59 1240 4e8 Misc WARNING: SendRequest failed with hr =
    80072efd. Proxy List used: <(null)> Bypass List used : <(null)> Auth Schemes
    used : <>
    2008-02-07 09:30:59 1240 4e8 Misc WARNING: WinHttp: SendRequestUsingProxy
    failed for
    <http://download.microsoft.com/v6/windowsupdate/redir/wuredir.cab>. error
    0x80072efd
    2008-02-07 09:30:59 1240 4e8 Misc WARNING: WinHttp:
    SendRequestToServerForFileInformation MakeRequest failed. error 0x80072efd
    2008-02-07 09:30:59 1240 4e8 Misc WARNING: WinHttp:
    SendRequestToServerForFileInformation failed with 0x80072efd
    2008-02-07 09:30:59 1240 4e8 Misc WARNING: WinHttp: ShouldFileBeDownloaded
    failed with 0x80072efd
    2008-02-07 09:30:59 1240 4e8 Misc WARNING: DownloadFileInternal failed for

  6. #6
    MowGreen Guest

    Re: Windows Update error 0x8007041D

    So what's Taurarian

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