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Thread: Error number: 0x80090008

  1. #1
    WheelsinMotion Guest

    Error number: 0x80090008

    I receive the Error number: 0x80090008 when trying a manual windows update
    with the message
    The website has encountered a problem and cannot display the page you are
    trying to view.

    I have checked my event viewer and the following Windows Update Agent Error
    Event ID 16 and have received this message since the 9/12/2009.
    The last time windows update worked was on the 09/12/2009

  2. #2
    MowGreen Guest

    Re: Error number: 0x80090008

    SInce you've failed to include which edition of Windows this is
    occurring in if the OS is XP, Win2K, or WS2K8, see:

    Automatic Updates Cannot Download Updates and Event ID 16 Is Logged
    http://support.microsoft.com/kb/824208

  3. #3
    WheelsinMotion Guest

    Re: Error number: 0x80090008

    Sorry my OS is XP home edition.

    I tried http://support.microsoft.com/kb/824208 but could not find a problem.

    I still get the 0x8009008 error on the Microsoft update site when clicking
    on either the Express or Custom Button

    and the Windows Update Agent Error Event ID 16 still. since 12/12/2009 not
    as I first stated as 9/12/2009

    As I have not received any updates since 9/12/2009

  4. #4
    MowGreen Guest

    Re: Error number: 0x80090008

    Please do another attempt at updating. When the error appears close
    Internet Explorer.
    Open the WindowsUpdate.log and scroll all the way to the bottom for the
    most recent entries.
    Copy and paste at least the last 50 or so lines into your reply, please.

    How to read the Windowsupdate.log file
    http://support.microsoft.com/kb/902093

    *** Is a 3rd party firewall being used ? ***

    Is this system on a wireless network ? If so, try connecting it directly
    to the modem and see if that resolves the error.

  5. #5
    WheelsinMotion Guest

    Re: Error number: 0x80090008

    There is no 3rd party fiewall
    No wireless connection. connected directly into modem.

    last attempt to update via windows update log

    2009-12-30 10:59:02:531 216 1c4 Misc =========== Logging initialized
    (build: 7.4.7600.226, tz: -0000) ===========
    2009-12-30 10:59:02:546 216 1c4 Misc = Process: C:\Program Files\Internet
    Explorer\IEXPLORE.EXE
    2009-12-30 10:59:02:546 216 1c4 Misc = Module:
    C:\WINDOWS\system32\wuapi.dll
    2009-12-30 10:59:02:531 216 1c4 COMAPI ----------- COMAPI:
    IUpdateServiceManager::AddService -----------
    2009-12-30 10:59:02:546 216 1c4 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2009-12-30 10:59:02:546 216 1c4 COMAPI - AuthorizationCabPath =
    C:\WINDOWS\SoftwareDistribution\AuthCabs\muauth.cab
    2009-12-30 10:59:02:687 1072 3b8 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\AuthCabs\Downloaded\7971f918-a847-4430-9279-4a52d1efe18d.auth.cab.temp\muauth.cab:
    2009-12-30 10:59:03:593 1072 3b8 Misc Microsoft signed: Yes
    2009-12-30 10:59:04:062 1492 4d4 Misc =========== Logging initialized
    (build: 7.4.7600.226, tz: -0000) ===========
    2009-12-30 10:59:04:062 1492 4d4 Misc = Process:
    C:\WINDOWS\system32\wuauclt.exe
    2009-12-30 10:59:04:062 1492 4d4 Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2009-12-30 10:59:04:046 1492 4d4 DtaStor Update service properties: service
    registered with AU is {7971F918-A847-4430-9279-4A52D1EFE18D}
    2009-12-30 10:59:04:125 216 1c4 COMAPI - Added service, URL =
    http://update.microsoft.com/microsoftupdate/
    2009-12-30 10:59:04:125 216 1c4 COMAPI ----------- COMAPI:
    IUpdateServiceManager::RegisterServiceWithAU -----------
    2009-12-30 10:59:04:125 216 1c4 COMAPI - ServiceId =
    {7971f918-a847-4430-9279-4a52d1efe18d}
    2009-12-30 10:59:04:328 216 1c4 Misc =========== Logging initialized
    (build: 7.4.7600.226, tz: -0000) ===========
    2009-12-30 10:59:04:328 216 1c4 Misc = Process: C:\Program Files\Internet
    Explorer\IEXPLORE.EXE
    2009-12-30 10:59:04:328 216 1c4 Misc = Module:
    C:\WINDOWS\system32\muweb.dll
    2009-12-30 10:59:04:328 216 1c4 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2009-12-30 10:59:04:375 216 1c4 Misc Microsoft signed: Yes
    2009-12-30 10:59:04:609 216 1c4 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv4wuredir.cab:
    2009-12-30 10:59:04:609 216 1c4 Misc Microsoft signed: Yes
    2009-12-30 10:59:04:640 216 1c4 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2009-12-30 10:59:04:703 216 1c4 Misc Microsoft signed: Yes
    2009-12-30 10:59:04:812 216 1c4 Misc Validating signature for

  6. #6
    MowGreen Guest

    Re: Error number: 0x80090008

    0x80090008 NTE_BAD_ALGID
    Invalid algorithm specified.

    2009-12-30 11:00:17:625 1072 a00 PT WARNING: Cached cookie has expired
    or new PID is available
    2009-12-30 11:00:18:296 1072 a00 Misc WARNING: Send failed with hr =
    80090008.
    2009-12-30 11:00:18:296 1072 a00 Misc WARNING: SendRequest failed with
    hr = 80090008. Proxy List used: <(null)> Bypass List used : <(null)>
    Auth Schemes
    used : <>
    2009-12-30 11:00:18:296 1072 a00 PT + Last proxy send request failed
    with hr = 0x80090008, HTTP status code = 0
    2009-12-30 11:00:18:296 1072 a00 PT WARNING: GetCookie failure, error =
    0x80090008, soap client error = 5, soap error code = 0, HTTP status code
    = 200
    2009-12-30 11:00:18:312 1072 a00 PT WARNING: PTError: 0x80090008
    2009-12-30 11:00:18:312 1072 a00 PT WARNING: GetCookie_WithRecovery
    failed :
    0x80090008
    2009-12-30 11:00:18:328 1072 a00 PT WARNING: RefreshCookie failed:
    0x80090008
    COMAPI FATAL: Unable to complete asynchronous search. (hr=80090008)

    The Protocl Talker (PT) on your system can connect to the update server
    but can not communicate it's Cookie content, recover the Cookie content,
    nor refresh it. Thus the system can not do a search for updates.

    So, the question is ... is 3rd party software creating the Cookie issue
    or is it related to the TimeZone setting that the system is sending to
    the update server ?

    If your geographic region is not in the Greenwich Mean Time zone, then
    that's where the issue stems from.

  7. #7
    WheelsinMotion Guest

    Re: Error number: 0x80090008

    I have checked that I am on GMT London and resync. the time and that is ok

    I notice there is another 0x8009008 problem reported on the on 12/31/2009

    This only seems to of happened after the updates I had on the 12/09/2009
    KB970430
    KB974318
    KB976325
    KB973904
    KB976416
    KB974392
    KB971737
    KB890830

  8. #8
    MowGreen Guest

    Re: Error number: 0x80090008

    From that list of updates the only I can see causing the communication
    issue is KB970430.

    What is the installed security software (antivirus/security suite, popup
    and cookie blocker) and are any 3rd party toolbars installed (Google, etc) ?

    Suggest you delete IE's Temporary Internet Files and flush all Cookies.
    Then see if the system can search for updates at Windows Update.
    FWIW, there's another thread with the same error code, 0x80090008, on
    this newsgroup. It's not a common error, that I do know.

  9. #9
    WheelsinMotion Guest

    Re: Error number: 0x80090008

    Norton Internet Security installed 2010 24/11/2009

    Norton third party toolbar

    IE's Temporary Internet Files and flushed all Cookies "now empty"

    Still the same problem.

    I notice when I obtain the Microsoft Update page with the Express or Custom
    buttons on the left hand side under Options "Restore hidden udtes" is
    greyed out
    and unable to select. (cannot remember if this is only available when you
    get through?)

  10. #10
    PA Bear [MS MVP] Guest
    NIS includes a firewall (i.e., "a third-party firewall"). You do NOT want
    the Norton fireall *and* the Windows Firewall enabled, only one of them.

    Have you purchased NIS 2010?

    What anti-virus application was installed before you install NIS 2010 on 24
    Nov-09?

    Has another Norton application or a McAfee application ever been installed
    on this machine (e.g., a free-trial version that came preinstalled when you
    bought it)?

    I've got a third contender in one of the MSE forums =>
    http://social.answers.microsoft.com/...-1b077d0c7b19/

    Is disabling it enough? Is even uninstalling it enough? <eg>
    E.g. which ones need special tools to fix their broken
    uninstall procedures?

  11. #11
    WheelsinMotion Guest

    Re: Error number: 0x80090008

    I only run with the Norton Firewall, MS firewall switched off.

    I have purchased NS 2010

    NS2009 anti-virus application was installed before 24- Nov-09

    I did a complete uninstall and also ran the Norton tool to remove any
    outstanding bits and could not find any left over files after that.

    When I bought the PC I bought a copy of Norton and that is all I have
    used..

  12. #12
    MowGreen Guest
    Since the only other threads with the same error code were system's
    using 3rd party firewalls, suggest you disable it, enable the native XP
    firewall, and then rebuild the winsock stack.
    Open a Command Prompt, type in the following, and then press Enter after
    each command

    netsh winsock reset
    exit

    After the first command you should get a message that the system needs
    to be restarted to complete the operation.
    Restart now with the native XP firewall enabled and see if the system
    can search for updates now.

    If you uninstall NIS 2010 & reboot, enable the Windows Firewalll, run the
    Norton Removal Tool & reboot again, does the behavior persist?

    Now try a Reset: http://support.microsoft.com/kb/971058

  13. #13
    WheelsinMotion Guest
    I have
    1) Disabled Norton Smart Firewall

    2) Reinstated the native Windows Firewall
    3) used command prompt
    4) used netsh winsock reset
    5) request to restart
    6)exit and then restarted

    7) tried to use windows update and using the express button I receive the
    same error 0x80090008

    The NS2010 was installed on 24 Nov 2009 and I did not have any problems
    before the last updates I received.
    This only seems to of happened after the updates I had on the 12/09/2009
    KB970430
    KB974318
    KB976325
    KB973904
    KB976416
    KB974392
    KB971737
    KB890830

    I have uninstalled NIS2010 rebooted, Enabled the Windows Firewall and then un
    the Norton Removal tool and have rebooted .
    and Yes the error is still 0x80090008

  14. #14
    WheelsinMotion Guest

    Re: Error number: 0x80090008

    Done
    still the same

    I did notice in the windowsupdate log

    2010-01-06 23:19:32:625 1036 194 AU ########### AU: Uninitializing
    Automatic Updates ###########
    2010-01-06 23:19:45:468 1688 dcc Misc =========== Logging initialized
    (build: 7.4.7600.226, tz: -0000) ===========
    2010-01-06 23:19:45:468 1688 dcc Misc = Process:
    C:\WINDOWS\system32\wuauclt.exe
    2010-01-06 23:19:45:468 1688 dcc Misc = Module:
    C:\WINDOWS\system32\wuaueng.dll
    2010-01-06 23:19:45:453 1688 dcc Agent WARNING: Failed to backup the service
    registration data, error 80070013
    2010-01-06 23:19:45:468 1688 dcc DtaStor WARNING: Update Service: Failed to
    repopulate the backup store
    2010-01-06 23:19:45:750 1036 194 AU FATAL: Failed to get session from
    datastore, error = 0x80004002
    2010-01-06 23:19:47:265 1036 194 Service *********
    2010-01-06 23:19:47:265 1036 194 Service ** END ** Service: Service exit
    [Exit code = 0

  15. #15
    PA Bear [MS MVP] Guest

    Re: Error number: 0x80090008

    Error message when you try to install updates by using the Windows Update or
    Microsoft Update Web site: "0x80004002":
    http://support.microsoft.com/kb/956708

    ....but running a Reset would have done all of those Resolutions anyway.

    You may be seeing the (continuing?) effects of a hijackware infection, my
    friend.

    Is WinXP SP3 installed?

    Have you ever done a Repair Install or a clean install of Windows?

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