My Dell Inspiron 1520 laptop with Windows Vista Home Premium has failed to
load the subject update on 20 different occasions since 13Nov09. The "Error
Details" is Code 80073712, which is nothing more than a general error code
with no specific fixes recommended. I have also tried the manual workaround
from the Window Help site as well as the Window Update Fix-It application to
no avail. Anybody have an idea as to how to
resolve this issue?
I have found the following tool to be helpful:
http://download.cnet.com/Dial-a-fix/...2_4-84157.html
It will automatically reset WU and other issues, including flushing the
Software Distribution folder. Try it and see if it helps.
P.S. it does not recognized IE8 so just ignore when/if you get a message
"cannot recognize current browser"; it will still work despite that message.
80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT
CSI does not support multiple concurrent writes by design
What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?
Has a(another) Norton or McAfee application ever been installed on this
machine (e.g., a free-trial version that came preinstalled when you bought
it)?
The above notwithstanding...
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
OOPs you're right, sorry I goofed! :)
I know the author is working on Vista version but not finished with that yet!
Thanks for your gracious correction. :)
From Windows "Help & Support" (direct link from Windows Uodate Error Code)
"WindowsUpdate_80073712" "WindowsUpdate_dt000"
Troubleshoot problems with installing updates
Here are solutions to some common problems with installing updates.
I tried to install updates but one or more didn't get installed.
If the following questions don't address the problem, you can learn more
about what happened and what to do next by reviewing any error messages that
are displayed in Windows Update.
Click to open Windows Update.
If an error has occurred, it will be displayed with an error code that you
can use to search online for help.
Did you accept the Microsoft Software License Terms? Install the update
again and review and accept the license terms.
Click to open Windows Update.
Review any error messages.
If an error message about license terms or cancelled updates is displayed,
click Try again, and then wait until you are prompted to review the license
terms.
Accept the license terms, and then wait to see if the update is installed
successfully.
Is there enough free disk space on your computer? If you need more free
space on your hard disk, you might need to uninstall programs, delete your
temporary Internet files, delete files that you don't use, or empty the
Recycle Bin, and then try again to install updates.
Did you cancel the installation process or disconnect from the Internet?
It's fine if you did. Just check for updates again and install any updates
that were cancelled or interrupted.
I keep being offered an update from Windows that I don't want or that I
already removed.
You can hide the update, and then Windows Update won't offer it to you again
unless you choose to restore it.
I hid an update but now I want to install it.
You need to restore the update to the list of updates that Windows can
offer, and then install it. Here's how:
Click to open Windows Update.
In the left pane, click Restore hidden updates.
Select the update that you want to install, and then click Restore. If you
are prompted for an administrator password or confirmation, type the
password or provide confirmation.
Windows will automatically check for updates, and then prompt you to install
the update that you restored and any new updates that might be available.
I restored hidden updates but I can't find the one that I want to install.
That's because a more recent update addresses the same problem as the update
that you tried to restore. Windows will offer you the more recent update
only.
My computer was turned off during a scheduled update.
If your computer is turned on during the next scheduled update, the updates
will be installed. If new updates are ready to be installed, you can also
install them before turning off your computer.
I keep getting prompted to restart my computer to finish installing
updates.
Some updates apply to files or services that Windows is using. These types
of updates can't be installed while Windows is running so you should save
your work, close any open programs, and then restart your computer to finish
the update process.
I installed updates (or a driver update) and now one of my devices doesn't
work.
You might need to revert to a previous version of the driver for that
device. Check the manufacturer's website for a more recent version of the
driver, or remove the driver and restart your computer. For help with these
steps, see Update a driver for hardware that isn't working properly.
I tried these troubleshooting steps but I still can't solve the problem.
What should I do next?
Try one of these options:
If Windows Update displays an error code or error message, search Help and
Support using the error code or error message as your search terms. To
include the latest Help content in your search, make sure that you're
searching Windows Help online. For more information, see Get the latest Help
content.
Go to the Discussions in Windows Update website to see if someone else has
found a solution, or to request help from other Windows users.
Go to the Windows Update Support Center website to try to find more
information about the error code or to request support by e-mail.
For troubleshooting problems with installing updates, go to this Microsoft
Knowledge Base article on the Microsoft Help and Support website.
Help and Support search term: WindowsUpdate_dt000
See also
How can I tell if my computer is up to date?
Change how Windows installs or notifies you about updates
Updates: frequently asked questions
Keeping computers on a network up to date
Suggest you Clean boot Vista, then download and *save* the System Update
Readiness Tool (CheckSUR):
How to troubleshoot a problem by performing a clean boot in Windows
Vista or in Windows 7
http://support.microsoft.com/kb/929135
Description of the System Update Readiness Tool for Windows Vista, for
Windows Server 2008, for Windows 7, and for Windows Server 2008 R2
http://support.microsoft.com/kb/947821
80073712 is listed on the errors table.
" The following table lists error messages that you might receive when
you try to install a software update. These errors might be caused by a
system irregularity that the System Update Readiness Tool might be able
to resolve. However, the tool might be unable to fix all instances in
which these errors occur. "
If CheckSUR can not resolve the error, then please post one of the logs
it will create when it's run:
* Windows\Logs\CBS\CheckSUR.log
* Windows\Logs\CBS\CheckSUR.persist.log
The error most likely was caused by Trend Micro as it apparently
prevented writes to either the registry or winsxs and "the component
store is in an inconsistent state".
I have the same problem with my XPS laptop. The update to update agent will
not install. The problem began on 11/12/2009. It has to be a problem with
the update. I've tried every suggestion posted and nothing works. It must
be some idiot in Redmond justifying their existence by writing another
program with bugs so they can fix it a year later.
You are obviously only guessing at the problem. I am using "One Care" and
have the same issue. Cleaning up this and that and trying to find
"work-arounds" is just bad advice from everyone including Microsoft.
Microsoft needs to remove the "update to update" from the server and fix the
program and re-post it and quit treating their customers like "crash test"
dummies.
Excuse me for trying to help.
FYI, I do not work for MS and have been assisting other Users in this
newsgroup for over 8 years.
I'm *not* guessing.
Suggest you start your own thread and not butt into other's.
Thanks.
Then now's your chance to do your own diagnosis and find your own
solution. Then please come back and share it so we can add it to
the list of things to try.
To avoid confusion, feel free begin a new thread about your specific problem
(and infected computer). State your IE version and full Windows version
(e.g., WinXP SP3; Vista SP2) in your first post.
I apologize for accusing you of guessing without knowing your background.
BUT I seriously have tried your suggestions (and others) and none of them
have worked yet.
The suggestion to clean boot and run the readiness tool seamed like a good
idea but after an two hours of waitng for the program to run I have obviously
abandoned this suggestion.
If I do find a solution sort of ditching Vista and my "Windows" Po'C I will
share the exact solution with Mr. Aldwinckle who must be searching for the
same solution. Perhaps he's also looking for a Windows OS that doesn't need
to be continually updated.
This should be the same thread (Windows Update Agent 7.4.7600.226). As it is
the same frustrating issue.
So why make it more confusing by needing to track a different thread? The
benefit of tracking one thread with many people having the same issue is that
if one person solves a problem the whole group benefits. So I'll keep
posting to this thread and hopefully if WE or Microsoft finds a solution The
Big Red Wings fan will benefit from it as well.
I'm sorry I didn't include my specifics as to model number and OS. It's a
Dell XPS 1530 running Vista SP2, and One Care.
"PA Bear [MS MVP]" wrote:
> To avoid confusion, feel free begin a new thread about your specific problem
> (and infected computer). State your IE version and full Windows version
> (e.g., WinXP SP3; Vista SP2) in your first post.
>
>
> spierce00 wrote:
> > I have the same problem with my XPS laptop. The update to update agent
> > will
> > not install. The problem began on 11/12/2009. It has to be a problem
> > with
> > the update. I've tried every suggestion posted and nothing works. It
> > must
> > be some idiot in Redmond justifying their existence by writing another
> > program with bugs so they can fix it a year later.
>
> .
>
You're entitled to your opinion the that's not how we do it here: One thread
per computer (e.g., who knows if the OP was running Vista SP2 and OneCare?)
No one here works for or represents Microsoft: We're all volunteers. This
is not an official Windows Update Support newsgroup.
spierce00 wrote:
> This should be the same thread (Windows Update Agent 7.4.7600.226). As it
> is the same frustrating issue.
>
> So why make it more confusing by needing to track a different thread? The
> benefit of tracking one thread with many people having the same issue is
> that if one person solves a problem the whole group benefits. So I'll
> keep
> posting to this thread and hopefully if WE or Microsoft finds a solution
> The
> Big Red Wings fan will benefit from it as well.
>
> I'm sorry I didn't include my specifics as to model number and OS. It's a
> Dell XPS 1530 running Vista SP2, and One Care.
>
<snip>
>
> "PA Bear [MS MVP]" wrote:
>> To avoid confusion, feel free begin a new thread about your specific
>> problem (and infected computer). State your IE version and full Windows
>> version (e.g., WinXP SP3; Vista SP2) in your first post.
spierce00 wrote:
> This should be the same thread (Windows Update Agent 7.4.7600.226). As it is
> the same frustrating issue.
Often what seems to be the same issue actually has a different underlying cause.
Experience has shown that it is difficult to keep track of several different
computers with slightly different symptoms if they are all mixed together in the
same thread, and this causes confusion.
Imagine a doctor trying to diagnose five patients, all of whom are talking to
him at once. :-)
Harry.
>
> So why make it more confusing by needing to track a different thread? The
> benefit of tracking one thread with many people having the same issue is that
> if one person solves a problem the whole group benefits. So I'll keep
> posting to this thread and hopefully if WE or Microsoft finds a solution The
> Big Red Wings fan will benefit from it as well.
>
> I'm sorry I didn't include my specifics as to model number and OS. It's a
> Dell XPS 1530 running Vista SP2, and One Care.
>
>
>
> "PA Bear [MS MVP]" wrote:
>
>> To avoid confusion, feel free begin a new thread about your specific problem
>> (and infected computer). State your IE version and full Windows version
>> (e.g., WinXP SP3; Vista SP2) in your first post.
>>
>>
>> spierce00 wrote:
>>> I have the same problem with my XPS laptop. The update to update agent
>>> will
>>> not install. The problem began on 11/12/2009. It has to be a problem
>>> with
>>> the update. I've tried every suggestion posted and nothing works. It
>>> must
>>> be some idiot in Redmond justifying their existence by writing another
>>> program with bugs so they can fix it a year later.
>> .
>>
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