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KB971644 for Windows Vista doesn't install

Windows Update


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  #1  
Old 22-11-2009
Hoane
 
Posts: n/a
KB971644 for Windows Vista doesn't install

Hi,

The Platform Update for Windows Vista (KB971644) fails on my PC since
November 18. As a concequence my PC hangs most of the time when shutting
down (installing 1 of 1 updates...). When trying to install through Windows
Update I get Code 80070020 (Windows Update encountered an unknown error). I
tried installing the update in Safe Mode, but somehow I cannot start Windows
Update in Safe Mode (nothing happens?). I also tried updating with Panda
AVPro switched off: no luck. Any other suggestions? Need help!

My Windows edition is 32-bit Windows Vista Home Premium with SP2.
Processor is Intel Core2 Quad CPU Q8200 @2.33 GHz, 4 GB RAM.

Hoane





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  #2  
Old 22-11-2009
???l
 
Posts: n/a
RE: KB971644 for Windows Vista doesn't install

Hello Hoane,

0x80070020 -2147024864 STIERR_SHARING_VIOLATION The process cannot access
the file because it is being used by another process


Other folks may have additional ideas for you; hope this helps a bit, take
a look at this

You receive a "0x80070020 The process cannot access the file because it is
being used by another process" error message when you try to download an
update from Windows Update or from Microsoft Update

<http://support.microsoft.com/default.aspx?scid=kb;EN-US;883825>

see if that helps.


Also, See the section "How to obtain help and support for this security
update" in
KB971644: <http://support.microsoft.com/kb/971644>


Good luck
-=-

"Hoane" wrote:

> Hi,
>
> The Platform Update for Windows Vista (KB971644) fails on my PC since
> November 18. As a concequence my PC hangs most of the time when shutting
> down (installing 1 of 1 updates...). When trying to install through Windows
> Update I get Code 80070020 (Windows Update encountered an unknown error). I
> tried installing the update in Safe Mode, but somehow I cannot start Windows
> Update in Safe Mode (nothing happens?). I also tried updating with Panda
> AVPro switched off: no luck. Any other suggestions? Need help!
>
> My Windows edition is 32-bit Windows Vista Home Premium with SP2.
> Processor is Intel Core2 Quad CPU Q8200 @2.33 GHz, 4 GB RAM.
>
> Hoane
>
>
>
>
> .
>

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  #3  
Old 24-11-2009
MowGreen
 
Posts: n/a
Re: KB971644 for Windows Vista doesn't install

Hoane,

You may think that Panda has been Disabled but apparently it is not.
The error code clearly indicates that " The process cannot access the
file because it is being used by another process. "
Suggest you follow the steps in the MSKB that Engel linked you to and do
" Method 3: Perform a clean boot of the computer and then install the
update " steps for Vista.

FWIW, this is an *optional* update and " the Platform Update for Windows
Vista are collections of runtime libraries that make it easy for
developers to target a wider customer base. "

Since there's no adequate explanation of *why* installing this update is
to * your benefit *, I'd recommend Hiding and forgetting it.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"





???l wrote:

> Hello Hoane,
>
> 0x80070020 -2147024864 STIERR_SHARING_VIOLATION The process cannot access
> the file because it is being used by another process
>
>
> Other folks may have additional ideas for you; hope this helps a bit, take
> a look at this
>
> You receive a "0x80070020 The process cannot access the file because it is
> being used by another process" error message when you try to download an
> update from Windows Update or from Microsoft Update
>
> <http://support.microsoft.com/default.aspx?scid=kb;EN-US;883825>
>
> see if that helps.
>
>
> Also, See the section "How to obtain help and support for this security
> update" in
> KB971644: <http://support.microsoft.com/kb/971644>
>
>
> Good luck
> -=-
>
> "Hoane" wrote:
>
>
>>Hi,
>>
>>The Platform Update for Windows Vista (KB971644) fails on my PC since
>>November 18. As a concequence my PC hangs most of the time when shutting
>>down (installing 1 of 1 updates...). When trying to install through Windows
>>Update I get Code 80070020 (Windows Update encountered an unknown error). I
>>tried installing the update in Safe Mode, but somehow I cannot start Windows
>>Update in Safe Mode (nothing happens?). I also tried updating with Panda
>>AVPro switched off: no luck. Any other suggestions? Need help!
>>
>>My Windows edition is 32-bit Windows Vista Home Premium with SP2.
>>Processor is Intel Core2 Quad CPU Q8200 @2.33 GHz, 4 GB RAM.
>>
>>Hoane
>>
>>
>>
>>
>>.
>>

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  #4  
Old 24-11-2009
Hoane
 
Posts: n/a
Re: KB971644 for Windows Vista doesn't install

MowGreen, ???l,

Thanks for your help. I just tried method 3, with same negative result.
I'll follow MowGreen's adise and hide the update.

Hoane


"MowGreen" <mowgreen@nowandzen.com> wrote in message
news:uiW8GOHbKHA.1028@TK2MSFTNGP06.phx.gbl...
> Hoane,
>
> You may think that Panda has been Disabled but apparently it is not.
> The error code clearly indicates that " The process cannot access the file
> because it is being used by another process. "
> Suggest you follow the steps in the MSKB that Engel linked you to and do "
> Method 3: Perform a clean boot of the computer and then install the update
> " steps for Vista.
>
> FWIW, this is an *optional* update and " the Platform Update for Windows
> Vista are collections of runtime libraries that make it easy for
> developers to target a wider customer base. "
>
> Since there's no adequate explanation of *why* installing this update is
> to * your benefit *, I'd recommend Hiding and forgetting it.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
>
>
> ???l wrote:
>
>> Hello Hoane,
>>
>> 0x80070020 -2147024864 STIERR_SHARING_VIOLATION The process cannot access
>> the file because it is being used by another process Other folks may have
>> additional ideas for you; hope this helps a bit, take a look at this You
>> receive a "0x80070020 The process cannot access the file because it is
>> being used by another process" error message when you try to download an
>> update from Windows Update or from Microsoft Update
>> <http://support.microsoft.com/default.aspx?scid=kb;EN-US;883825> see if
>> that helps.
>>
>> Also, See the section "How to obtain help and support for this security
>> update" in KB971644: <http://support.microsoft.com/kb/971644> Good
>> luck -=-
>>
>> "Hoane" wrote:
>>
>>
>>>Hi,
>>>
>>>The Platform Update for Windows Vista (KB971644) fails on my PC since
>>>November 18. As a concequence my PC hangs most of the time when shutting
>>>down (installing 1 of 1 updates...). When trying to install through
>>>Windows Update I get Code 80070020 (Windows Update encountered an unknown
>>>error). I tried installing the update in Safe Mode, but somehow I cannot
>>>start Windows Update in Safe Mode (nothing happens?). I also tried
>>>updating with Panda AVPro switched off: no luck. Any other suggestions?
>>>Need help!
>>>
>>>My Windows edition is 32-bit Windows Vista Home Premium with SP2.
>>>Processor is Intel Core2 Quad CPU Q8200 @2.33 GHz, 4 GB RAM.
>>>
>>>Hoane
>>>



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  #5  
Old 24-11-2009
Hoane
 
Posts: n/a
Re: KB971644 for Windows Vista doesn't install

Hi, I managed to install 3 out of 4 parts of this KB.
See
http://social.answers.microsoft.com/...?prof=required


"MowGreen" <mowgreen@nowandzen.com> wrote in message
news:uiW8GOHbKHA.1028@TK2MSFTNGP06.phx.gbl...
> Hoane,
>
> You may think that Panda has been Disabled but apparently it is not.
> The error code clearly indicates that " The process cannot access the file
> because it is being used by another process. "
> Suggest you follow the steps in the MSKB that Engel linked you to and do "
> Method 3: Perform a clean boot of the computer and then install the update
> " steps for Vista.
>
> FWIW, this is an *optional* update and " the Platform Update for Windows
> Vista are collections of runtime libraries that make it easy for
> developers to target a wider customer base. "
>
> Since there's no adequate explanation of *why* installing this update is
> to * your benefit *, I'd recommend Hiding and forgetting it.
>
>
> MowGreen
> ===============
> *-343-* FDNY
> Never Forgotten
> ===============
>
> banthecheck.com
> "Security updates should *never* have *non-security content* prechecked"
>
>
>
>
>
> ???l wrote:
>
>> Hello Hoane,
>>
>> 0x80070020 -2147024864 STIERR_SHARING_VIOLATION The process cannot access
>> the file because it is being used by another process Other folks may have
>> additional ideas for you; hope this helps a bit, take a look at this You
>> receive a "0x80070020 The process cannot access the file because it is
>> being used by another process" error message when you try to download an
>> update from Windows Update or from Microsoft Update
>> <http://support.microsoft.com/default.aspx?scid=kb;EN-US;883825> see if
>> that helps.
>>
>> Also, See the section "How to obtain help and support for this security
>> update" in KB971644: <http://support.microsoft.com/kb/971644> Good
>> luck -=-
>>
>> "Hoane" wrote:
>>
>>
>>>Hi,
>>>
>>>The Platform Update for Windows Vista (KB971644) fails on my PC since
>>>November 18. As a concequence my PC hangs most of the time when shutting
>>>down (installing 1 of 1 updates...). When trying to install through
>>>Windows Update I get Code 80070020 (Windows Update encountered an unknown
>>>error). I tried installing the update in Safe Mode, but somehow I cannot
>>>start Windows Update in Safe Mode (nothing happens?). I also tried
>>>updating with Panda AVPro switched off: no luck. Any other suggestions?
>>>Need help!
>>>
>>>My Windows edition is 32-bit Windows Vista Home Premium with SP2.
>>>Processor is Intel Core2 Quad CPU Q8200 @2.33 GHz, 4 GB RAM.
>>>
>>>Hoane
>>>
>>>
>>>
>>>
>>>.
>>>

>



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  #6  
Old 24-11-2009
MowGreen
 
Posts: n/a
Re: KB971644 for Windows Vista doesn't install

As mentioned previously, I see *no* benefit to *you* associated with
installing these "collections of runtime libraries that make it easy for
developers to target a wider customer base. "
Your choice is to install them. Good luck installing the subsequent
*Security updates* that will surely be issued for them.


MowGreen
===============
*-343-* FDNY
Never Forgotten
===============

banthecheck.com
"Security updates should *never* have *non-security content* prechecked"



Hoane wrote:

> Hi, I managed to install 3 out of 4 parts of this KB.
> See
> http://social.answers.microsoft.com/...?prof=required
>
>
>
> "MowGreen" <mowgreen@nowandzen.com> wrote in message
> news:uiW8GOHbKHA.1028@TK2MSFTNGP06.phx.gbl...
>
>> Hoane,
>>
>> You may think that Panda has been Disabled but apparently it is not.
>> The error code clearly indicates that " The process cannot access the
>> file because it is being used by another process. "
>> Suggest you follow the steps in the MSKB that Engel linked you to and
>> do " Method 3: Perform a clean boot of the computer and then install
>> the update " steps for Vista.
>>
>> FWIW, this is an *optional* update and " the Platform Update for
>> Windows Vista are collections of runtime libraries that make it easy
>> for developers to target a wider customer base. "
>>
>> Since there's no adequate explanation of *why* installing this update
>> is to * your benefit *, I'd recommend Hiding and forgetting it.
>>
>>
>> MowGreen
>> ===============
>> *-343-* FDNY
>> Never Forgotten
>> ===============
>>
>> banthecheck.com
>> "Security updates should *never* have *non-security content* prechecked"
>>
>>
>>
>>
>>
>> ???l wrote:
>>
>>> Hello Hoane,
>>>
>>> 0x80070020 -2147024864 STIERR_SHARING_VIOLATION The process cannot
>>> access the file because it is being used by another process Other
>>> folks may have additional ideas for you; hope this helps a bit, take
>>> a look at this You receive a "0x80070020 The process cannot access
>>> the file because it is being used by another process" error message
>>> when you try to download an update from Windows Update or from
>>> Microsoft Update
>>> <http://support.microsoft.com/default.aspx?scid=kb;EN-US;883825> see
>>> if that helps.
>>>
>>> Also, See the section "How to obtain help and support for this
>>> security update" in KB971644:
>>> <http://support.microsoft.com/kb/971644> Good luck -=-
>>>
>>> "Hoane" wrote:
>>>
>>>
>>>> Hi,
>>>>
>>>> The Platform Update for Windows Vista (KB971644) fails on my PC
>>>> since November 18. As a concequence my PC hangs most of the time
>>>> when shutting down (installing 1 of 1 updates...). When trying to
>>>> install through Windows Update I get Code 80070020 (Windows Update
>>>> encountered an unknown error). I tried installing the update in Safe
>>>> Mode, but somehow I cannot start Windows Update in Safe Mode
>>>> (nothing happens?). I also tried updating with Panda AVPro switched
>>>> off: no luck. Any other suggestions? Need help!
>>>>
>>>> My Windows edition is 32-bit Windows Vista Home Premium with SP2.
>>>> Processor is Intel Core2 Quad CPU Q8200 @2.33 GHz, 4 GB RAM.
>>>>
>>>> Hoane
>>>>
>>>>
>>>>
>>>>
>>>> .
>>>>

>>

>
>

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