Failed updates

Today's updates installed OK on my desktop, but 5 failed to install
(numerous times) on my Compaq laptop.

The updates are:
Office 2003: KB972580, KB974554, KB973705, KB974771
Works 8: KB973636

The error code is 646, which seems to be a catchall.

Office is SP3
Works is 8.5

Vista HP 6.2

Never had any problems with updates before.

Ideas please

Bill

Is Office 2003 SP3 already installed?

cf. Description of the update for Office 2003: December 9, 2008:
http://support.microsoft.com/kb/949074

Has KB949074 been installed?

Have you tried inserting your Office 2003 CD into the appropriate drive bay
prior to installing the updates?

When all else fails, see the "How to obtain help" section of, e.g.,
http://support.microsoft.com/kb/972580
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Bill wrote:
> Today's updates installed OK on my desktop, but 5 failed to install
> (numerous times) on my Compaq laptop.
>
> The updates are:
> Office 2003: KB972580, KB974554, KB973705, KB974771
> Works 8: KB973636
>
> The error code is 646, which seems to be a catchall.
>
> Office is SP3
> Works is 8.5
>
> Vista HP 6.2
>
> Never had any problems with updates before.

Bill,

The first thing to try would be to put the Office 2003 installation CD into your
CD drive and then try the installs again.

Harry.

Bill wrote:
> Today's updates installed OK on my desktop, but 5 failed to install
> (numerous times) on my Compaq laptop.
>
> The updates are:
> Office 2003: KB972580, KB974554, KB973705, KB974771
> Works 8: KB973636
>
> The error code is 646, which seems to be a catchall.
>
> Office is SP3
> Works is 8.5
>
> Vista HP 6.2
>
> Never had any problems with updates before.
>
> Ideas please
>
> Bill
>
>
>

"Bill" <willy@home.com> wrote in message
news:uhkRBMJTKHA.4028@TK2MSFTNGP05.phx.gbl...
> Today's updates installed OK on my desktop, but 5 failed to install
> (numerous times) on my Compaq laptop.
>
> The updates are:
> Office 2003: KB972580, KB974554, KB973705, KB974771
> Works 8: KB973636
>
> The error code is 646, which seems to be a catchall.
>
> Office is SP3
> Works is 8.5
>
> Vista HP 6.2
>
> Never had any problems with updates before.
>
> Ideas please
>
> Bill
>
>
>
P.A. and Harry

Thanks to both of you. SP3 is installed. Tried with CD installed. Still no
joy.

Will sleep on it overnight and contact free support if necessary.


Bill

Bill wrote:
:: Today's updates installed OK on my desktop, but 5 failed to install
:: (numerous times) on my Compaq laptop.
::
:: The updates are:
:: Office 2003: KB972580, KB974554, KB973705, KB974771
:: Works 8: KB973636
::
:: The error code is 646, which seems to be a catchall.
::
:: Office is SP3
:: Works is 8.5
::
:: Vista HP 6.2
::
:: Never had any problems with updates before.
::
:: Ideas please
::
:: Bill



Possibility: Windows Update agent file Wups2.dll is registered incorrectly
and registry files that relate to the Wups2.dll file are missing.

Method 1: Register the Windows Update files
1. Click Start and then type notepad in the Start Search box.
2. Click Notepad in the Programs list.
3. Copy the following commands, and then paste them into the opened Notepad
window:
REGSVR32 WUPS2.DLL /S
REGSVR32 WUPS.DLL /S
REGSVR32 WUAUENG.DLL /S
REGSVR32 WUAPI.DLL /S
REGSVR32 WUCLTUX.DLL /S
REGSVR32 WUWEBV.DLL /S
REGSVR32 JSCRIPT.DLL /S
REGSVR32 MSXML3.DLL /S
4. In Notepad, on the File menu, click Save As.
5. In the Save as type list, click All Files.
6. In the File name box, type register.bat.
7. Save the Register.bat file to your desktop.
8. Right-click the Register.bat file, and then click Run as administrator.
If you are prompted for an administrator password or for a confirmation,
type the password or click Continue.
9. Try to install updates again.

http://support.microsoft.com/kb/958053
see: Method 1: Register the Windows Update files

http://support.microsoft.com/kb/326253
Method 5: Register Windows Update engine files

http://support.microsoft.com/kb/971058
How do I reset Windows Update components?

Method 2: Download and install the Windows Update agent
Windows Update Agent

How to obtain the latest version of the Windows Update Agent to help manage
updates on a computer
http://support.microsoft.com/kb/949104

Information for network administrators about how to obtain the latest
Windows Update Agent
http://support.microsoft.com/kb/946928

Click Start, click Run, click Browse, locate the file that you saved and
then click Open.

Add the /wuforce switch to the end of the run command, and then click OK.
For example, the run command may appear as the following:
"C:\WindowsUpdateAgent30-x86.exe" /wuforce
Click Run.

Follow the steps to complete the wizard.

Important

To reinstall Windows Update Agent - download the relevant file from one of
the links provided above and save it to a drive where Vista is not loaded
because the file cannot be launched directly from the system root directory.

Click Start, click Run, type: "D:\WindowsUpdateAgent30-x86.exe /wuforce"
(without quotations) and then press Enter to install the Windows Update
engine.

Note: There is a space between "D:\WindowsUpdateAgent30-x86.exe" and
"/wuforce"

D: is the drive where Windows is not installed (ie a flash drive or a 2nd
hard drive etc)
--

TaurArian [MVP] 2005-2010 - Update Services
http://taurarian.mvps.org
======================================
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights.

Each of these updates refer to Outlook 2003 which is NOT installed on the
laptop, but is on the desktop.

I fancy there is a problem with the MS update selection process as I have
found a posting in the windows.public.live.mail.desktop "Outlook Windows
Updates" from Phil reporting a similar prompt to update although Outlook is
not installed on his PC.

Thanks for all your assistamce.

Bill



"Bill" <willy@home.com> wrote in message
news:uhkRBMJTKHA.4028@TK2MSFTNGP05.phx.gbl...
> Today's updates installed OK on my desktop, but 5 failed to install
> (numerous times) on my Compaq laptop.
>
> The updates are:
> Office 2003: KB972580, KB974554, KB973705, KB974771
> Works 8: KB973636
>
> The error code is 646, which seems to be a catchall.
>
> Office is SP3
> Works is 8.5
>
> Vista HP 6.2
>
> Never had any problems with updates before.
>
> Ideas please
>
> Bill
>
>
>

Known, "will not fix" bug. Updates for OL 2003 will be offered as long as
Office 2003 is installed on the computer, whether or not OL itself is
installed.

If OL is not installed and you're offered OL updates (security or
otherwise), just "hide" them and be done with it.

PS: No, hiding this month's OL Junk Mail Filter Update will not hide future
ones. You've gotta hide each one as it comes down the pike.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002
www.banthecheck.com


Bill wrote:
> Each of these updates refer to Outlook 2003 which is NOT installed on the
> laptop, but is on the desktop.
>
> I fancy there is a problem with the MS update selection process as I have
> found a posting in the windows.public.live.mail.desktop "Outlook Windows
> Updates" from Phil reporting a similar prompt to update although Outlook
> is
> not installed on his PC.
>
> Thanks for all your assistamce.
>
> Bill
>
>
>
> "Bill" <willy@home.com> wrote in message
> news:uhkRBMJTKHA.4028@TK2MSFTNGP05.phx.gbl...
>> Today's updates installed OK on my desktop, but 5 failed to install
>> (numerous times) on my Compaq laptop.
>>
>> The updates are:
>> Office 2003: KB972580, KB974554, KB973705, KB974771
>> Works 8: KB973636
>>
>> The error code is 646, which seems to be a catchall.
>>
>> Office is SP3
>> Works is 8.5
>>
>> Vista HP 6.2
>>
>> Never had any problems with updates before.
>>
>> Ideas please
>>
>> Bill

Thanks for information

Bill - Walks away shaking head!

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
news:#7eaJhWTKHA.4000@TK2MSFTNGP05.phx.gbl...
> Known, "will not fix" bug. Updates for OL 2003 will be offered as long as
> Office 2003 is installed on the computer, whether or not OL itself is
> installed.
>
> If OL is not installed and you're offered OL updates (security or
> otherwise), just "hide" them and be done with it.
>
> PS: No, hiding this month's OL Junk Mail Filter Update will not hide
> future ones. You've gotta hide each one as it comes down the pike.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
> www.banthecheck.com
>
>
> Bill wrote:
>> Each of these updates refer to Outlook 2003 which is NOT installed on the
>> laptop, but is on the desktop.
>>
>> I fancy there is a problem with the MS update selection process as I have
>> found a posting in the windows.public.live.mail.desktop "Outlook Windows
>> Updates" from Phil reporting a similar prompt to update although Outlook
>> is
>> not installed on his PC.
>>
>> Thanks for all your assistamce.
>>
>> Bill
>>
>>
>>
>> "Bill" <willy@home.com> wrote in message
>> news:uhkRBMJTKHA.4028@TK2MSFTNGP05.phx.gbl...
>>> Today's updates installed OK on my desktop, but 5 failed to install
>>> (numerous times) on my Compaq laptop.
>>>
>>> The updates are:
>>> Office 2003: KB972580, KB974554, KB973705, KB974771
>>> Works 8: KB973636
>>>
>>> The error code is 646, which seems to be a catchall.
>>>
>>> Office is SP3
>>> Works is 8.5
>>>
>>> Vista HP 6.2
>>>
>>> Never had any problems with updates before.
>>>
>>> Ideas please
>>>
>>> Bill
>

PS: If you've ever found that your default Mail Client's been hijacked to OL
after installing an OL update, now you know why!

Microsoft Outlook updates change the default mail handler to Microsoft
Outlook
http://www.oehelp.com/OETips.aspx#13
Related: http://support.microsoft.com/kb/933450


Bill wrote:
> Thanks for information
>
> Bill - Walks away shaking head!
>
> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote in message
> news:#7eaJhWTKHA.4000@TK2MSFTNGP05.phx.gbl...
>> Known, "will not fix" bug. Updates for OL 2003 will be offered as long
>> as
>> Office 2003 is installed on the computer, whether or not OL itself is
>> installed.
>>
>> If OL is not installed and you're offered OL updates (security or
>> otherwise), just "hide" them and be done with it.
>>
>> PS: No, hiding this month's OL Junk Mail Filter Update will not hide
>> future ones. You've gotta hide each one as it comes down the pike.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>> www.banthecheck.com
>>
>>
>> Bill wrote:
>>> Each of these updates refer to Outlook 2003 which is NOT installed on
>>> the
>>> laptop, but is on the desktop.
>>>
>>> I fancy there is a problem with the MS update selection process as I
>>> have
>>> found a posting in the windows.public.live.mail.desktop "Outlook Windows
>>> Updates" from Phil reporting a similar prompt to update although Outlook
>>> is
>>> not installed on his PC.
>>>
>>> Thanks for all your assistamce.
>>>
>>> Bill
>>>
>>>
>>>
>>> "Bill" <willy@home.com> wrote in message
>>> news:uhkRBMJTKHA.4028@TK2MSFTNGP05.phx.gbl...
>>>> Today's updates installed OK on my desktop, but 5 failed to install
>>>> (numerous times) on my Compaq laptop.
>>>>
>>>> The updates are:
>>>> Office 2003: KB972580, KB974554, KB973705, KB974771
>>>> Works 8: KB973636
>>>>
>>>> The error code is 646, which seems to be a catchall.
>>>>
>>>> Office is SP3
>>>> Works is 8.5
>>>>
>>>> Vista HP 6.2
>>>>
>>>> Never had any problems with updates before.
>>>>
>>>> Ideas please
>>>>
>>>> Bill

Update

Eventually I decided to remove my Office 2003 completely from my laptop and
reinstall it from scratch including Outlook although I don't require it.

Following that, WU reports I need SP3 and a couple of other fixes, and guess
what. Error Code 646! So, I guess the laptop is completely vulnerable.

Its really time someone from MS stood up and told us what is going on and
how they intend fixing this embarrassment.

The MVP's and others who are trying their best to help are being left out to
dry by MS.

Vista HP 32 bit fully patched (Maybe).
Office 2003 Professional (not patched)
Compaq 6500 series.

Bill (Windows user since 3.0)
Hoping someone can rattle the cage.



"Bill" <willy@home.com> wrote in message
news:uhkRBMJTKHA.4028@TK2MSFTNGP05.phx.gbl...
> Today's updates installed OK on my desktop, but 5 failed to install
> (numerous times) on my Compaq laptop.
>
> The updates are:
> Office 2003: KB972580, KB974554, KB973705, KB974771
> Works 8: KB973636
>
> The error code is 646, which seems to be a catchall.
>
> Office is SP3
> Works is 8.5
>
> Vista HP 6.2
>
> Never had any problems with updates before.
>
> Ideas please
>
> Bill
>
>
>