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Thread: Security Update error: Windows XP (KB973768)

  1. #1
    Agusto Guest

    Security Update error: Windows XP (KB973768)


    I have a Windows XP - Media Center Edition Version 2002 SP3.
    The Windows XP (KB973768) automatic security update was not able to be
    intalled in my NoteBook. I tried it mannually but it didn't work either.

    Please find the KB973768 log bellow:

    [KB973768.log]
    0.125:
    ================================================================================
    0.125: 2009/10/11 00:09:55.437 (local)
    0.125:
    C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.156: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.172: Hotfix started with following command line: -q -z -er
    /ParentInfo:e8c8ffa653192f4b94d53e5b30f3d099
    0.172: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.219: Return Value From IsMediaCenterPC = 1
    0.219: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.219: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.219: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.219: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.219: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.219: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.219: Condition Check for Line 2 of PreRequisite returned FALSE
    0.234: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.234: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log
    0.234: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.234: Setup cannot continue because one or more prerequisites required to
    install KB973768 failed. For More details check the Log File
    c:\windows\KB973768.log
    0.234: Update.exe extended error code = 0xf0f4
    0.015:
    ================================================================================
    0.015: 2009/10/11 00:43:40.156 (local)
    0.015:
    C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.015: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.031: Hotfix started with following command line: -q -z -er
    /ParentInfo:5ce3d8a50fcac141a7709c1c2fa6fa1e
    0.031: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.031: Return Value From IsMediaCenterPC = 1
    0.031: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.031: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.031: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.031: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.031: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.031: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.031: Condition Check for Line 2 of PreRequisite returned FALSE
    0.031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.031: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log
    0.031: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.031: Setup cannot continue because one or more prerequisites required to
    install KB973768 failed. For More details check the Log File
    c:\windows\KB973768.log
    0.031: Update.exe extended error code = 0xf0f4
    0.109:
    ================================================================================
    0.109: 2009/10/11 11:54:06.671 (local)
    0.109:
    C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.109: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.109: Hotfix started with following command line: -q -z -er
    /ParentInfo:14ca01b06dbd004f9ce88c8ac140e47f
    0.109: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.140: Return Value From IsMediaCenterPC = 1
    0.140: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.140: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.140: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.140: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.140: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.140: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.140: Condition Check for Line 2 of PreRequisite returned FALSE
    0.140: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.140: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log
    0.140: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.140: Setup cannot continue because one or more prerequisites required to
    install KB973768 failed. For More details check the Log File
    c:\windows\KB973768.log
    0.140: Update.exe extended error code = 0xf0f4
    0.218:
    ================================================================================
    0.218: 2009/10/11 12:06:55.109 (local)
    0.218:
    C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.218: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.218: Hotfix started with following command line: -q -z -er
    /ParentInfo:abb26929a95e6d4697466723d0c5a274
    0.218: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.218: Return Value From IsMediaCenterPC = 1
    0.218: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.218: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.234: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.234: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.234: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.234: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.234: Condition Check for Line 2 of PreRequisite returned FALSE
    0.234: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.234: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log
    0.234: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.234: Setup cannot continue because one or more prerequisites required to
    install KB973768 failed. For More details check the Log File
    c:\windows\KB973768.log
    0.234: Update.exe extended error code = 0xf0f4
    0.047:
    ================================================================================
    0.047: 2009/10/11 12:12:05.812 (local)
    0.047: c:\e16a6565fd6d214f9032\update\update.exe (version 6.3.13.0)
    0.047: Hotfix started with following command line:
    0.047: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.062: Return Value From IsMediaCenterPC = 1
    0.062: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.062: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.062: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.062: Condition Check for Line 2 of PreRequisite returned FALSE
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: Setup cannot continue because one or more prerequisites required to
    install KB973768 failed. For More details check the Log File
    c:\windows\KB973768.log
    15.609: Message displayed to the user: Setup cannot continue because one or
    more prerequisites required to install KB973768 failed. For More details
    check the Log File c:\windows\KB973768.log
    15.609: User Input: OK
    15.609: Update.exe extended error code = 0xf0f4
    15.609: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.



  2. #2
    Shenan Stanley Guest

    Re: Security Update error: Windows XP (KB973768)

    Clean up a bit and reset your Windows Updates components...

    Download, install, run, update and perform a full scan (separately) with the
    following two applications (freeware versions are the ones to use for this):

    SuperAntiSpyware
    http://www.superantispyware.com/

    MalwareBytes
    http://www.malwarebytes.com/

    After performing a full scan with one and then the other and removing
    whatever they both find completely, you may uninstall these products,
    if you wish.

    Download and run the MSRT manually:
    http://www.microsoft.com/security/ma...e/default.mspx

    Reboot.

    Download/install this:
    http://support.microsoft.com/kb/290301

    After installing, do the following:

    Start button --> RUN --> type in:
    "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
    --> Click OK.
    (The quotation marks and percentage signs and spacing should be exact.)

    When done... Reboot.

    Download/Install the latest Windows Installer (for your OS):
    ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
    http://www.microsoft.com/downloadS/d...displaylang=en

    Reboot.

    and...

    Download the latest version of the Windows Update agent from here (x86):
    http://go.microsoft.com/fwlink/?LinkID=91237
    .... and save it to the root of your C:\ drive. After saving it to the root
    of the C:\ drive, do the following:

    Close all Internet Explorer windows and other applications.

    Start button --> RUN and type in:
    %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
    --> Click OK.

    (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
    NEXT --> When it finishes installing, click on "Finish"...

    Reboot.

    Then follow the instructions here:

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    Reboot.

    Log on as an user with administrative rights and open Internet Explorer
    and visit http://windowsupdate.microsoft.com/ and select to do a
    CUSTOM scan...

    Every time you are about to click on something while at these web pages -
    first press and hold down the CTRL key while you click on it. You can
    release the CTRL key after clicking each time.

    Once the scan is done, select just _ONE_ of the high priority updates
    (deselect any others) and install it.

    Reboot again.

    If it did work - try the web page again - selecting no more than 3-5 at a
    time. Rebooting as needed.

    The Optional Software updates are generally safe - although I recommend
    against the "Windows Search" one and any of the "Office Live" ones or
    "Windows Live" ones for now. I would completely avoid the
    Optional Hardware updates. Also - I do not see any urgent need to install
    Internet Explorer 8 at this time.

    Seriously - do all that. This is like antibiotics - don't skip a single
    step, don't quit because you think things will be okay now - go through
    until the end, until you have done everything given in the order given. If
    you have a problem with a step come ask and let someone here get you
    through that step. If you don't understand how to do a step, come back and
    ask here about that step and let someone walk you through it.

    Then - when done - let everyone here know if it worked for you - or if you
    have more issues.

  3. #3
    PA Bear [MS MVP] Guest

    Re: Security Update error: Windows XP (KB973768)

    See the "How to obtain help" section of
    http://support.microsoft.com/kb/973768

  4. #4
    Robert Aldwinckle Guest

    Re: Security Update error: Windows XP (KB973768)

    Is this from the install log or the WindowsUpdate.log?
    Otherwise why would it refer you to itself?

    Calc.exe shows that 0xF0F4 = 61684

    So the log you are advised to check may refer to the code
    with that representation instead.

    Unfortunately, MS appear to have stopped providing the documentation
    for these codes online. Wonderful! ; ]

    Apparently the last time this code was seen by users in here
    it was about some kind of sp3 download...

    and evidently in another representation our code has a known meaning

    (BING search for
    0xf0f4 61684
    )

    <quote>
    0x8007F0F4 STATUS_PREREQUISITE_FAILED
    </quote>

    So, have you included the install log?...

    Doesn't look like it; just a few more iterations of the same
    type of install failure which also suggest that you check
    the install log.

    If this really is the install log I think you would need to supplement it
    with either a manual install which requests verbose logging or a trace
    using ProcMon of the install attempt or both. Hopefully that would give
    you a better idea of what these missing prerequisites are.

    As others are suggesting this may be a diagnosis that would be better
    directed by Microsoft Support. I'm just pointing out that there is probably
    a lot of potential yet if you want to try your own diagnosis.

  5. #5
    mig Guest

    RE: Security Update error: Windows XP (KB973768)

    I am using Win XP(SP3), not Media Center, but this update KB973768 keeps
    trying to install with faillure. Can somebody tell me if this update is still
    necessary for my desktop?

  6. #6
    Shenan Stanley Guest

    Re: Security Update error: Windows XP (KB973768)

    Necessary for your desktop? Cannot tell you with the information you have
    provided.

    In any case - if it is being offered and failing - why not try to install it
    manually? If you look here:
    http://www.microsoft.com/technet/sec.../MS09-037.mspx

    Scroll down and get the updates that are right for you and install them
    manually.

    http://www.microsoft.com/downloads/d...8-897057b7380c
    http://www.microsoft.com/downloads/d...0-d6e204280b2f
    http://www.microsoft.com/downloads/d...1-e231240468f9
    http://www.microsoft.com/downloads/d...d-d8f82cd89592
    http://www.microsoft.com/downloads/d...7-0af21d7fad36

  7. #7
    Join Date
    Nov 2009
    Posts
    1

    Re: Security Update error: Windows XP (KB973768)

    I have this same problem on my computer. I am running windows xp w/sp3. When I get to the part where you download the Windows Update agent after trying to run it I get the message "Install is not needed since Windows Update Agent is already running." I tried doing an auto fixit by Microsoft but it didn't help either. Am I doing something wrong?

  8. #8
    Lucazade Guest

    Re: Security Update error: Windows XP (KB973768)

    Thanks for the infos. I've tried your solution but unfortunately I still get
    a failed Windows Update. For the record, I'm using Windows MCE 2002 (SP2) -
    apparently the update in question is for MCE 2005 exclusively
    (http://www.microsoft.com/communities...-e93b032664e2).

  9. #9
    PA Bear [MS MVP] Guest

    Re: Security Update error: Windows XP (KB973768)

    See the "How to obtain help" section of
    http://support.microsoft.com/kb/973768

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    and/or 1-866-234-6020 in the United States and in Canada or by contacting
    your local Microsoft subsidiary. There is no-charge for support calls that
    are associated with security updates. When you call, clearly state that
    your problem is related to a Security Update and cite the update's KB number
    (e.g., KB973768).

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Consumer Security Support home page includes links for free security update
    support, too
    https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

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