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Thread: KB973768 fails to install

  1. #1
    DeepDiver Guest

    KB973768 fails to install

    I have tried to install security update KB973768 several times after this was
    auto downloaded. Always fails. Anyone have same problem or a fix/explanation

  2. #2
    Skyler M Guest

    RE: KB973768 fails to install

    Alright i have the same problem,
    I run XPSP2, I was wondering as to why this file will not install/update,
    its failure affects other microsoft programs like Zune...

    here is a copy of the log message i get:

    0.140: 2009/09/11 06:14:04.302 (local)
    0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0)
    0.140: Hotfix started with following command line:
    0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.172: Return Value From IsMediaCenterPC = 1
    0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.187: Condition Check for Line 2 of PreRequisite returned FALSE
    0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.187: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log
    0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.187: Setup cannot continue because one or more prerequisites required to
    install KB973768 failed. For More details check the Log File
    c:\windows\KB973768.log
    3.547: Message displayed to the user: Setup cannot continue because one or
    more prerequisites required to install KB973768 failed. For More details
    check the Log File c:\windows\KB973768.log
    3.547: User Input: OK
    3.547: Update.exe extended error code = 0xf0f4
    3.547: Update.exe return code was masked to 0x643 for MSI custom action
    compliance.

  3. #3
    PA Bear [MS MVP] Guest
    See the "How to obtain help" section of
    http://support.microsoft.com/kb/973768

    i went there, read all that it had to do with XP, and still so confused.
    Retried to update, and still nothing. It failed same as the last 10 times...

    North American customers can also obtain instant access to unlimited
    no-charge e-mail support or to unlimited individual chat support by visiting
    the following Microsoft Web site:
    http://support.microsoft.com/oas/def...spx?&prid=7552

    What's so confusing about going to
    https://support.microsoft.com/oas/de...prid=7552&st=1, selecting
    one of the options, and pressing the CONTINUE button?

    See the "How to obtain help" section of
    http://support.microsoft.com/kb/973768

    See the "You receive error code 0x80070643 or error code 0x643 when you use
    the Windows Update or Microsoft Update Web sites to install updates"

    <http://support.microsoft.com/default.aspx/kb/958052>

  4. #4
    sara Guest

    Re: KB973768 fails to install

    mine just comes up with it saying "some updates could not be installed"
    i have tried dl'ing it from the site and via the updater and it dont work,
    i get this
    Installation Failure

    Error Code: 0x8007F0F4
    Try to install the update again, or request help from one of the following
    resources.

    For self-help options:

    Frequently Asked Questions
    Find Solutions
    Windows Update Newsgroup

    For assisted support options:

    Microsoft Online Assisted Support (no-cost for issues related to getting
    updates)

    but none of it is helping

  5. #5
    M$_News Guest
    See the "You may receive a "0x8007F0F4" error code when you try to install
    updates from the Windows Update Web site or from the Microsoft Update Web
    site "

    <http://support.microsoft.com/kb/958051>

    XP Pro .... MCE platform.
    All other updates were OK.
    ..
    Maybe we have a "Service" or two disabled that should be Started.

    Disable "Automatic Updates" in the My Computer properties for awhile ,
    and your system will not nag you to install KB973768 that will continue to
    fail.
    OR
    According to http://support.microsoft.com/kb/958051 explanation on the error
    code,
    ( that is very helpful ) ..... this update might not be for your PC.
    Sooooo .... "Hide" the update with:

    Method 2: Hide the incorrect update
    If the update installation application detected that the update is incorrect
    for your computer, one of the following conditions may be true:
    a.. The update may have been previously installed.
    b.. The update is older than the currently installed update.
    c.. The update is incompatible with your computer.
    This update should be ignored or hidden in the Windows Update or Microsoft
    Update interface.

    To hide the update so that it is not offered again, follow these steps:
    1.. Visit the following Microsoft Update Web site:
    http://update.microsoft.com (http://update.microsoft.com)
    2.. As soon as the scan for updates has finished, click Custom on the
    Welcome to Microsoft Update page.

  6. #6
    YaHoopso Guest
    I'm having the same problem and was just wondering if you have installed
    Internet Explorer 8 since a number of the other answers seems to indicate
    that the update is contingent on other updates already being installed ~ just
    a thought.
    I haven't done that yet, but guess I may have to just to see if that fixes
    the problem.

    I've had the same problem. Here's what I've found:

    Referring to http://support.microsoft.com/kb/973768, in the "Applies To"
    section (near the bottom of the page), update KB973768 applies only to XP
    systems with MCE 2005 installed--not those with MCE 2002 (as my system has).

    I'm guessing that the Windows Update checker is at fault, and is prescribing
    this update based on invalid criteria (e.g., looking only for an MCE
    installation, but not checking for MCE version).

    Based on the above, if you have MCE 2002 installed, you could safely tell
    Windows Update to ignore this particular update. To confirm this, right-click
    on "My Computer" and select "Properties"--the dialog box will display your
    Windows and MCE version.

    So I too am having this problem. I am a bit confused as when I get the
    notice that there is an update ready to install (KB973768) and I click on the
    link for 'more information', it takes me to a page refering to Microsoft
    Security Bulletin MS09-037 (Vulnerabilities in Microsoft Active Template
    Library (ATL) Could Allow Remote Code Execution (973908)). Whats up with
    that?

    Have the same problem.
    Tried your solutions.
    After 2+ hours on the phone w/ Microsoft tech person and them remoting onto
    my computer. They could not solve the problem and said this error/issue
    would have to go to their "escalation" team to resolve.
    Any suggestions to stop the error?

  7. #7
    Desideep Guest
    I am sure you may like to check the main article for the updates

    like in my case

    http://support.microsoft.com/kb/973768

    the update is not compatible with the Media center 2002 so thats why i was
    not able to install this was confirmed after cecking with the applied to on
    the article

    There is often more than one update - for different products, or different
    versions of products, affected by the same issue - associated with a single
    security bulletin, and these updates may have different KB numbers. So there
    isn't a 1:1 relationship between security bulletin numbers and update numbers.

    I suggest you phone Microsoft for assistance with the problem you are having
    installing the update. This is free of charge for home users (in some parts of
    the world you may be required to pay for the phone call itself) and details are
    in the KB article:

    http://support.microsoft.com/kb/973768

    There's even no KB973768 for MCE 2002. It's for MCE 2005 *exclusive*.
    If you aren't running MCE 2005, I would recommend to hide KB973768 on
    the Windows/Microsoft Update site.

    Wait for the "escalation" team's response, perhaps?

  8. #8
    DeepDiver Guest
    Thank you very much. I also have MCE2002 and agree with your analysis. I
    will figure out how to tell Updater to ignore this one so I can get rid of
    the reminder.

    Here is my log:

    0.063: 2009/11/14 08:31:07.906 (local)
    0.063:
    C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.063: Hotfix started with following command line: -q -z -er
    /ParentInfo:f3ecc98b1e3d7843b4159ea2cd00df54
    0.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.078: Return Value From IsMediaCenterPC = 1
    0.078: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.078: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.078: Condition Check for Line 2 of PreRequisite returned FALSE
    0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.078: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log

  9. #9
    PA Bear [MS MVP] Guest
    Why on earth would you want to hide a critical security update?

    See the "How to obtain help" section of
    http://support.microsoft.com/kb/973768

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    and/or 1-866-234-6020 in the United States and in Canada or by contacting
    your local Microsoft subsidiary. There is no-charge for support calls that
    are associated with security updates. When you call, clearly state that
    your problem is related to a Security Update and cite the update's KB number
    (e.g., KB999999).

    If your problem relates to a Cumulative Security Update for IE, call the
    above number and ask to be transferred to the "Consumer IE queue" (which is
    47830).

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Consumer Security Support home page
    https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx


    if you try to download manuallly the update
    http://www.microsoft.com/downloads/d...displaylang=en
    you'll get an error about the language files. Could be this the issue?? I
    got Portuguese version of MCE 2002 and there is no KB973768 in Portuguese!

  10. #10
    wtimmo Guest

    Re: KB973768 fails to install

    Windows XP Media Center Edition 2002 Service Pack 3.
    Here's a copy of the KB973768 log file:
    0.047:
    C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.047: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.047: Hotfix started with following command line: -q -z -er
    /ParentInfo:6166c7fb40e0a54d8fb3397363c110ae
    0.047: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.047: Return Value From IsMediaCenterPC = 1
    0.047: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.047: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: Condition Check for Line 2 of PreRequisite returned FALSE
    0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.047: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log
    0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.047: Setup cannot continue because one or more prerequisites required to
    install KB973768 failed. For More details check the Log File
    c:\windows\KB973768.log
    0.047: Update.exe extended error code = 0xf0f4

    I have tried to update automatically and manually.
    Thanks for any assistance you can provide to resolve this issue.
    The update downloads, but won't install.

  11. #11
    GBS Guest

    KB973768 fails to install

    I am running Windows XP Professional. This auto update started failing after
    rolling back and re-updating Windows Media Player to v11 (which isn't working
    right).

    Since I'm Windows XP Professional Version 2003 Service Pack 3 this looks
    like it shouldn't apply to me.

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