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Thread: Windows Update error 800B0100

  1. #1
    Odawgg1 Guest

    Windows Update error 800B0100


    My Windows Update has been stuck for months now with the same 800B0100 error.
    This happened after I tried to install SP2 (KB948465) and the system was shut
    down while it was installing. Now every new update hangs because of this
    issue. The standalone installer for KB948465 tells me that SP1 is not
    installed (which it is). SP1 came preinstalled so I do not have an Install
    disk. Running the Windows Update Readiness Tool, I got the following CheckSUR
    log:

    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6001.22375
    Package Version 5.0
    2009-08-30 01:31

    Checking Deployment Packages

    Checking Package Manifests and catalogs.

    Checking package watchlist.

    Checking component watchlist.

    Checking packages.
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Microsoft-Windows-VistaServicePack-SysHiper-SP1-Package~31bf3856ad364e35~x86~~6.0.6002.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_11_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_14_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_15_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_16_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_17_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_18_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_19_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_20_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_24_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_25_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_31_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_33_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_34_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_35_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_36_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_37_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_38_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_39_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_3_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_40_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_41_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_42_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_6_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_7_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_9_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_for_KB948465_client_1~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_for_KB948465_client~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\Package_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM
    Missing 0x00000002 servicing\packages\VistaSP2-KB948465~31bf3856ad364e35~x86~~6.0.0.18005.mum

    Checking component store
    Summary:
    Seconds executed: 2971
    Found 30 errors
    CBS MUM Missing Total Count: 30


    Any ideas on a quick fix?

  2. #2
    Ǝиçεl Guest

    RE: Windows Update error 800B0100

    See if this thread helps

    <http://www.microsoft.com/communities/newsgroups/en-us/default.aspx?&lang=en&cr=US&guid=&sloc=en-us&dg=microsoft.public.windowsupdate&p=1&tid=d818ba9c-ca77-47f5-b3a5-9904c7d7adc4&mid=d818ba9c-ca77-47f5-b3a5-9904c7d7adc4>

    or

    Free unlimited installation and compatibility support is available for
    Windows Vista, but only for Service Pack 2 (SP2).

    This support for Windows
    Vista Service Pack 2 (SP2) is valid until November 26, 2009.

    Availability of
    chat or e-mail support differs depending on your geographic location.

    Go to
    http://support.microsoft.com/oas/def...4&gprid=582034 &
    select appropriate category (i.e., Download issue; Installation issue;
    Issues after you install a service pack).

  3. #3
    PA Bear [MS MVP] Guest

    Re: Windows Update error 800B0100

    How to troubleshoot Windows Vista and Windows Server 2008 service pack
    installation issues
    [Errors 0x80070002; 0x8007000D; 0x80073712; *0x800B0100*; & 0x8024200D]
    http://support.microsoft.com/kb/947366

    Description of the Windows Vista and Windows Server 2008 installation
    software feature update released April 28, 2009:
    http://support.microsoft.com/kb/955430

    [Has KB955430 been installed yet?]

    Free unlimited installation and compatibility support is available for
    Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
    Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
    chat or e-mail support differs depending on your geographic location. Go to
    http://support.microsoft.com/oas/def...4&gprid=582034 &
    select appropriate category (i.e., Download issue; Installation issue;
    Issues after you install a service pack).

    You'll find additional support for Vista SP2 issues in
    microsoft.public.windows.vista.general newsgroup and in these forums:

    http://social.answers.microsoft.com/...stawu/threads/

    http://social.answers.microsoft.com/...nstall/threads

    http://social.technet.microsoft.com/...stasp/threads/

    ============================================================

    Vista SP2 Installation Tips:

    € Your computer will restart several times during the installation process:
    Make certain you've saved your work and closed all open applications before
    beginning the install.

    € Disable (1) your anti-virus application, (2) any real-time system
    protections afforded by any anti-spyware applications (except Defender), &
    (3) your third-party firewall (if any) and then (4) enable the Windows
    Firewall _before installing or uninstalling_ Vista SP2.

    € The installation process can take an hour or much longer, depending on
    server demand. If you're installing SP2 on a portable computer, make sure
    that you plug-in the power cord and have the battery inserted into its bay.

    € Vista SP1 is a prerequisite for installing SP2. If you use Windows Update
    or the Automatic Update feature in Windows Vista, you will not be offered
    the option to install SP2 until you first install SP1.

  4. #4
    Nath Guest

    RE: Windows Update error 800B0100

    This is what I did to fix my problem.

    1. Download and run CheckSUR (System Update Readiness Tool)
    2. Open %SYSTEMROOT%\Logs\CBS\CheckSUR.log (mine is below)

    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6001.22375
    Package Version 5.0
    2009-09-08 20:40

    Checking Deployment Packages

    Checking Package Manifests and catalogs.

    Checking package watchlist.

    Checking component watchlist.

    Checking packages.
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Microsoft-Windows-VistaServicePack-SysHiper-SP1-Package~31bf3856ad364e35~x86~~6.0.6002.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_10_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_11_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_14_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_15_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_5_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_6_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_7_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_8_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_9_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_for_KB948465_client_1~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_for_KB948465_client~31bf3856ad364e35~x86~~6.0.1.18005.mum
    (f) CBS MUM Missing 0x00000002
    servicing\packages\Package_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.mum

    (f) CBS MUM Missing 0x00000002
    servicing\packages\VistaSP2-KB948465~31bf3856ad364e35~x86~~6.0.0.18005.mum

    Checking component store
    Summary:
    Seconds executed: 1749
    Found 14 errors
    CBS MUM Missing Total Count: 14

    3. Download the update that is blocking the install. In my case above, it
    was the SP2 update KB948465
    4. Extract the downloaded update to a temp folder using:

    Windows6.0-KB948465-X86.exe /x:c:\temp

    5. Extract the CAB file (windows6.0-kb948465-X86.cab) to a new folder.
    6. Navigate to %SYSTEMROOT%\Servicing
    7. Take ownership of the Packages folder and add your account to have full
    control
    8. From your CheckSUR.log, find the files that were missing in the folder
    that you extracted the CAB file to in step 5 above.
    9. Copy the .MUM and .CAT files to the %SYSTEMROOT%\Servicing\Packages folder
    10. For the file that was missing, use the Update.MUM and Update.CAT files
    but rename them ie. I needed to rename my Update files to
    VistaSP2-KB948465~31bf3856ad364e35~x86~~6.0.0.18005.mum and
    VistaSP2-KB948465~31bf3856ad364e35~x86~~6.0.0.18005.cat
    11. IMPORTANT: Change the ownership of the %SYSTEMROOT%\Servicing\Packages
    folder back to 'NT Service\TrustedInstaller'
    12. Re-run the SP2 stand-alone update.

  5. #5
    Join Date
    Mar 2010
    Posts
    1

    Re: Windows Update error 800B0100

    =================================
    Checking System Update Readiness.
    Binary Version 6.0.6002.22359
    Package Version 8.0
    2010-06-02 07:21

    Checking Windows Servicing Packages

    Checking Package Manifests and Catalogs

    Checking Package Watchlist

    Checking Component Watchlist

    Checking Packages
    (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB961260_server_0~31bf3856ad364e35~amd64~~6.0.1.3.mum
    (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB961260_server~31bf3856ad364e35~amd64~~6.0.1.3.mum
    (f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB961260~31bf3856ad364e35~amd64~~6.0.1.3.mum

    Checking Component Store

    Summary:
    Seconds executed: 665
    Found 3 errors
    CBS MUM Missing Total count: 3

    Unavailable repair files:
    servicing\packages\Package_for_KB961260_server_0~31bf3856ad364e35~amd64~~6.0.1.3.mum
    servicing\packages\Package_for_KB961260_server~31bf3856ad364e35~amd64~~6.0.1.3.mum
    servicing\packages\Package_for_KB961260~31bf3856ad364e35~amd64~~6.0.1.3.mum
    servicing\packages\Package_for_KB961260_server_0~31bf3856ad364e35~amd64~~6.0.1.3.cat
    servicing\packages\Package_for_KB961260_server~31bf3856ad364e35~amd64~~6.0.1.3.cat
    servicing\packages\Package_for_KB961260~31bf3856ad364e35~amd64~~6.0.1.3.cat

    (w) Unable to get system disk properties 0x0000045D IOCTL_STORAGE_QUERY_PROPERTY Disk Cache



    Please Help Me. AS i am unable to install the SP2 in my Windows server 2008 Standard SP1

  6. #6
    Join Date
    Oct 2010
    Posts
    1

    Re: Windows Update error 800B0100

    Thank you for contacting Microsoft Windows Update Support. My name is Phoebe, and I am glad to work with you. You can contact me directly by sending an email to my account: v-30pqin@mssupport.microsoft.com with the Case ID SRX1140472859 in the subject line.



    From your description, I understand that it cannot display the page using internet explorer while trying to get update. If I have misunderstood your concern, feel free to let me know.



    I understand the inconvenience you have experienced. Please be assured that I will do my best to help you.



    The issue may be caused by several factors, such as corrupted system DLL files, a corrupted Windows Update temporary folder, or stopped update services.



    We will address some of the more common causes of this issue. It is important that we attempt to connect to the Windows Update web site after each step to confirm whether the resolution has worked. This will prevent us from having to proceed with additional troubleshooting steps and provide us with valuable feedback to further develop our support resolutions for you and our future customers. Your assistance is greatly appreciated.



    NOTE: Some third party programs can also affect the Windows Update service. If you are running any third party applications such as Spyblocker, Internet or web accelerators (programs designed to boost the speed of the Internet connection), security or anti-virus programs (Norton, McAfee, etc.), I recommend we temporarily disable or shut them down and then try accessing the Windows Update site later. Please be sure to re-enable them after completing the update process.



    Step 1: Register DLL files

    ===================

    By trying this step, we can check the update engines.



    1. Close all instances of Internet Explorer.

    2. Click "Start" and "Run", type "REGSVR32 ATL.DLL" (without quotations) in the open box and click "OK".



    Note: There is a space between REGSVR32 and ATL.DLL



    3. Register the files listed below:



    REGSVR32 MSXML3.DLL

    REGSVR32 WUAPI.DLL

    REGSVR32 WUAUENG.DLL

    REGSVR32 WUAUENG1.DLL

    REGSVR32 WUPS2.DLL

    REGSVR32 WUCLTUI.DLL

    REGSVR32 WUPS.DLL

    REGSVR32 WUWEB.DLL

    REGSVR32 QMGR.DLL

    REGSVR32 QMGRPRXY.DLL

    REGSVR32 JSCRIPT.DLL



    If you are using the Microsoft Update Site, please register the following files as well



    REGSVR32 MUCLTUI.DLL

    REGSVR32 MUWEB.DLL



    Note: Please register all the files. While registering each .DLL file you should get a "succeeded" message. If any error message is encountered , please let me know the exact wording. Some .DLL files are not necessary in some specific operating system, therefore please let me know if some files cannot be found. I will help you to double check it.



    Now try Update to see if the issue has been resolved. Please let us know if this step has resolved it. If not, please proceed to the next step.



    Step 2: Verify the relevant Windows Update services

    ========================================

    1. Click "Start", click "Run", type "services.msc" (without quotation marks) in the open box and click "OK".

    2. Double click the service "Background Intelligent Transfer Service".

    3. Click on the "General" tab; make sure the "Startup Type" is "Automatic" or "Manual". Then please click the "Start" button under "Service Status" to start the service.



    4. Please repeat the above steps with another service:



    Automatic Updates



    You can also temporarily stop these services, restart the computer, and then start these services again. If one of the two services is missing, please let me know.



    Now try Update to see if the issue has been resolved. Please let us know if this step has resolved it. If not, please proceed to the next step.



    Step 3: Reload the Windows Update temporary folder

    ========================================

    One possible cause is that Windows Update's temporary folder contains corrupted files. This step will clean its "Download", which contains the Windows Update downloaded update installation files. After renaming this folder, all the files will be automatically recreated, except the Windows Update History data and downloaded updates' installation files. This will have no negative effect on your computer's performance.



    1. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter". In the command window, type "net stop WuAuServ" (without quotations) and press "Enter".

    2. Click "Start", "Run", type: "%windir%" (without quotations) and press "Enter".

    3. Right-click the SoftwareDistribution folder and choose "Rename", type SDOLD as the new name.

    4. Click "Start", "Run", type: "cmd" (without quotations) and press "Enter". In the command window, type "net start WuAuServ" (without quotations) and press "Enter".



    Note: This folder will be created automatically after starting Automatic Updates service. Only Windows Update history will be lost. To check which update is necessary, I suggest we check updates on update website.



    Please test the issue again via the Windows Update website and let me know the result. If the issue persists, please assist me in collecting the following information.



    How to capture a Screenshot

    ======================

    1. When the error appears, please press the "Print Screen" key (PrtScn) on your keyboard.

    2. Click "Start", click "Run", type MSPAINT, and click "OK".

    3. In Paint, click "Paste" under the "Edit" Menu, click "Save" under the "File" menu, type a file name for the screenshot, choose JPEG as "Save as type", click "Desktop" on the left pane, and click "Save".

    4. Please find the screenshot on the Desktop and send it as an attachment to: v-30pqin@mssupport.microsoft.com.



    How to collect System Information

    ==========================

    1. Click "Start", go to "Run", type in "MSINFO32" (without quotations) and press "Enter" to start System Information.

    2. On the "System Information" window, on the menu bar, click "File", and click "Save as"; save it as an NFO file, such as "system.nfo" to your local Desktop.

    3. Locate the file, right-click on it, click "Send To", and click "Compressed (zipped) Folder".

    4. Please send it as an attachment to v-30pqin@mssupport.microsoft.com.



    How to collect WindowsUpdate.log

    ==========================

    Note: Since there are two Windows Update log files with similar names, please be aware that I am requesting the "WindowsUpdate.log" file without a space in the middle of the name.



    1. Click "Start", "Run" and type "WindowsUpdate.log" (without quotations).

    2. Click "OK". We will see a file named "WindowsUpdate.log".

    3. Now click on the "File" menu and then click "Save As" and select "Desktop" in the "Save in" option on the top of the window.

    4. Click "Save". The file will be saved to your Desktop. Please send it as an attachment to v-30pqin@mssupport.microsoft.com.



    However, if the file is unable to be collected by the above steps, we can also use the following method to collect it.



    1. Click "Start", "Run", type: "%windir%" (without quotations) and then press "Enter".

    2. In the open window, we will see a file named "WindowsUpdate.log".

    3. Please send it as an attachment to: v-30pqin@mssupport.microsoft.com.

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