KB973869

I have Xp x64 and KB973869 will not install. I tried safemod and tried to
manually install the update. The updates exits with out error or stating it
is completed. Windows updates keep offering the update even after it says it
has installed it. I tried system restore but the system will not restore
before the last patch tuesday.

Any suggestions.

This seems to be a widespreaded issue running x64 versions, at least
for Windows XP Professional 64bit and Windows Server 2003 64bit systems.
*Please* get in contact with Microsoft Security Support (the call etc.
should be free of charge) and open a case with them. Thanks!

While opening the support case, you may have a look into the "KB973869.log"
file residing in the "Windows" folder for any errors and check the file
version of the "dhtlmed.ocx" (and/or "wdhtlmed.ocx") on your system.

See the "How to obtain help" section of
http://support.microsoft.com/kb/973869

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

I run the Windows Update / review History and it tells me it has been
sucessfully installed 7 times! But it still keeps asking me to update.

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.

That's considered to be fixed now. According to
http://support.microsoft.com/kb/894199/en-us it has been an error in
the WU/AU/WSUS detection logic causing the reoffering.

Is that still the case? It should have been fixed in the meantime
(WU/AU/WSUS detection logic error).

Follow-up:

Re-offer reports confirmed for KB973869
<QP>
We have investigated reports that the KB973869 (MS09-037) update is
re-offered through Automatic Updates and Windows Update on some x64 systems,
after it has already been installed. We have identified some limited
scenarios where this is occurring with Windows Server 2003 x64, Windows XP
x64, and Windows Server 2003 for Itanium-based systems. No systems are
left unsecure due to this behavior. A revision to the update detection
logic will be published shortly to prevent this update from being re-offered
after it has been installed, and to ensure clients accurately describe the
updates' installed status. If you have installed this update, you do not
need to re-install the revision.

We apologize for this inconvenience,

[artemiosv]

No, it's not fixed for us until today (WSUS 3.0 SP2, reoffer to Win 2003 Standard SP2 x64).