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Update for Microsotf Silverlight (KB970363) failed to install

Windows Update


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  #1  
Old 22-07-2009
Kim
 
Posts: n/a
Update for Microsotf Silverlight (KB970363) failed to install

The update for Microsoft Sillverlight (KB970363) failed. I get error code
0x64C.

I am running Windows XP Service Pack 3

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  #2  
Old 22-07-2009
PA Bear [MS MVP]
 
Posts: n/a
Re: Update for Microsotf Silverlight (KB970363) failed to install


Please seek assistance in the appropriate forum here instead:
http://silverlight.net/forums/
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Kim wrote:
> The update for Microsoft Sillverlight (KB970363) failed. I get error code
> 0x64C.
>
> I am running Windows XP Service Pack 3


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  #3  
Old 22-07-2009
???l
 
Posts: n/a
RE: Update for Microsotf Silverlight (KB970363) failed to install

Hello Kim,

Seek assistance with this he?e, please:
<http://silverlight.net/forums/13.aspx>
--


"Kim" wrote:

> The update for Microsoft Sillverlight (KB970363) failed. I get error code
> 0x64C.
>
> I am running Windows XP Service Pack 3

Reply With Quote
  #4  
Old 22-07-2009
???l
 
Posts: n/a
RE: Update for Microsotf Silverlight (KB970363) failed to install

Hello Kim,

Seek assistance with this he?e, please:
<http://silverlight.net/forums/13.aspx>
--

"Kim" wrote:

> The update for Microsoft Sillverlight (KB970363) failed. I get error code
> 0x64C.
>
> I am running Windows XP Service Pack 3

Reply With Quote
  #5  
Old 09-08-2009
Member
 
Join Date: Aug 2009
Posts: 1
Re: Update for Microsotf Silverlight (KB970363) failed to install

Got this fix from Silverlight Tech Support. It has worked on every computer I was having trouble with.

Step 1: Download Microsoft Windows Installer CleanUp utility
============================================
1. Visit: http://download.microsoft.com/downlo...BD/msicuu2.exe
2. Save the file on your Desktop.
3. Double click the file "msicuu2.exe" on the Desktop to install this tool on the computer.

Step 2: Remove Microsoft Silverlight
========================
1. Click "Start"-> "(All) Programs"->"Windows Installer Clean Up".
2. See if you can find Microsoft Silverlight. If so, remove it.
3. Restart the computer and see if the problem still exists.

After performing these steps, please move on to the following suggestions to install the last version of Microsoft Silverlight.

Step 3: Download and install Silverlight 3
==========================
1. Please go to the following website:

http://www.microsoft.com/silverlight...l/default.aspx

2. Click Silverlight 3 RTW (3.0.40624.0).
3. Click Save to save the Silverlight.exe file on to the Desktop.
4. Double click Silverlight.exe to install it.
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