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| Tags: kb961371, kb971633 |
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#1
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| KB961371 and KB971633 won't install
I receive error code 0x80070005 when trying to install these. The problem seems to occur after I updated to .NET Framework 3.5, service pack 1. I have Windows XP SP3 and Windows Internet Explorer 8. I have an old (6 years) computer with dial-up. I have tried a couple things. One, I registered the Wups2.dll file because I made some repairs using the Windows XP CD. Two, I tried downloading through the Microsoft Download Center. Three, I turned off my McAfee spyware program in case it was blocking the download (although it had not done this in the past). I am not very computer literate. |
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#2
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| RE: KB961371 and KB971633 won't install
Hello Bcorey, You'll need to contact MS for further assistance - How to obtain assistance from MS Support To contact Microsoft for support issues, visit the International Support Web site: <https://support.microsoft.com/common/international.aspx> To make sure you receive the appropriate support information for your location, select your region setting from the list and then click the aяяow button -- I'd recommend calling 1-866-pcsafety if you are in the U.S. or Canada. Elsewhere, call your local Microsoft subsidiary, or the number for paid suppoяt in your locale--and ask for the free help with virus or security-patch related issues. This help extends to spyware removal as well. If you /clearly/ state that a specific update has caused problems and don't ask any other questions, you /should/ receive No Charge suppoяt for the issue. Good luck -=- Ǝиçεl |
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