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kb969856 Keeps Installing

Windows Update


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  #1  
Old 21-07-2009
Sorehead_5
 
Posts: n/a
kb969856 Keeps Installing

Hi,
My Vista Ultimate 64 SP1 machine has been set by the OS to 'install update
and shutdown computer' every night for a week. Each night I've done that. A
check of installed updates shows kb969856 as successfully installed on 6
nights in a row, but it comes back and asks to do it again. How can I get out
of the loop?
Cheers.

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  #2  
Old 21-07-2009
PA Bear [MS MVP]
 
Posts: n/a
See the "How to obtain help..." section of
http://support.microsoft.com/kb/969856

We are all volunteers here and don't have Crystal Balls. Without any
further information from you (e.g., errors associated with the failed
installs), contacting MS for *free support* would be your best bet,
especially for security updates.

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.

Otherwise...

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093
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  #3  
Old 21-07-2009
Sorehead_5
 
Posts: n/a
Re: kb969856 Keeps Installing

Not the most helpful of suggestions. As customer outside the US and Canada,
the best help the links suggest is to post a question in this group!
If you do know of a specific link that I've missed, I'd be very pleased to
hear about it.
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  #4  
Old 21-07-2009
Sorehead_5
 
Posts: n/a
There are no error messages, as the installer thinks the updates have
installed correctly, but Windows update continues to offer it on shutdown, as
I said in my original posts.
My point was that the free support is only available in the US and Canada.
The European support directs me here, unless I've misread it.
If you feel that the Windows Update group is not the place to discuss
Windows Update issues, I'd be very grateful for a specific URL where I can
get some help.

Have you examined WindowsUpdate.log for errors associated with the failed
installs?

In which country do you reside?
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  #5  
Old 22-07-2009
Sorehead_5
 
Posts: n/a
Re: kb969856 Keeps Installing

I checked the log windowsupdate.log, which, whilst not the easiest to read,
clearly shows a success (a 0X00000 errorcode) for the update.
As it is I've decided to take Virtual PC off the machine, which has cleared
the issue - I use VMWare more these days, though a reinstall sometime in the
future may be on the cards.
Again thanks for you help.
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  #6  
Old 22-07-2009
PA Bear [MS MVP]
 
Posts: n/a
I've decided to take Virtual PC off the machine

Ah, now we know the rest of the story!

I think you misunderstand KB969856 is an update to Virtual PC but the problem
was on my quite real Vista Ultimate machine.
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  #7  
Old 22-07-2009
PA Bear [MS MVP]
 
Posts: n/a
Repost: In which country do you reside?

What version of VirtualPC was installed (i.e., Virtual PC 2007; Virtual PC
2007 SP1; Virtual PC 2004 SP1)?

To avoid confusion, please begin a new thread about your specific problems.
State your IE version and full Windows version (e.g., WinXP SP3; Vista SP2)
in your first post.
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  #8  
Old 24-07-2009
Anand Dharmaraj
 
Posts: n/a
I have the same problem. Mine is a Windows XP SP 3 and have virtual PC 2007
SP1. I've had to disable automatic update because windows has installed the
same update more than 10 times and wants to reboot each time! I cannot
uninstall Virtual PC 2007 because I need to use daily.

MS is not going to do anything if you don't tell them there's a problem,
John.

PS: To avoid confusion, please begin a new thread about your specific
problems instead of hijacking someone else's thread.
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  #9  
Old 25-07-2009
Draco1962
 
Posts: n/a
Re: kb969856 Keeps Installing

I am having the same issue with the KB969856 update reinstalling everytime I
boot. This is quite annoying. I reside in the US, I have Vsta Home Premium
32 SP1 installed, I have VPC2007 SP1 installed. I would like to continue
usig VPC2007 but, if this continues, I will try others such as VMware or Sun
VirtualBox.
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  #10  
Old 30-07-2009
John
 
Posts: n/a
RE: kb969856 Keeps Installing

I have the same problem as well. I have Vista Home Premium (32-bit), IE 8,
and Virtual PC 2007 SP1 (both Virtual PC 2007 and Virtual PC 2007 SP1 are
showing up in my Programs and Features).

This has become quite an annoyance. I use Virtual PC and don't really have
the option at the current time to uninstall it.

I am going to turn off automatic updates I suppose, until someone at
Microsoft can resolve this issue. It appears that there are quite a few out
there with this problem regarding KB969856.

Any help would be appreciated.
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  #11  
Old 03-08-2009
Greg L.
 
Posts: n/a
This is obviously a very real problem. The "MS MVP"'s on this site appear to
be utterly useless, offering only snarky generic comments like

"MS is not going to do anything if you don't tell them there's a problem,
John."

"To avoid confusion, please begin a new thread about your specific
problems instead of hijacking someone else's thread."

Do you really think that's helpful? There is an abundance of people on this
thread reporting this exact issue. Add me to the list.

If you don't want to help don't bother replying. Otherwise these replies
make you "most invaluable"

Well, you, too, could see the "How to obtain help" section of
http://support.microsoft.com/kb/969856

Did your crystal ball help you come up with that response?
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  #12  
Old 03-08-2009
Harry Johnston [MVP]
 
Posts: n/a
This is a statement of fact. Do you object being told as much?

Seriously, Microsoft address the problems that produce the most phone calls first.

In my experience, yes, it is. If everyone is mixed together in the same thread,
we start to lose track of who had which symptoms on what OS when and where,
which makes it much much harder to get to how. (Of course, this doesn't matter
so much for familiar problems where we already know the most likely solution;
this isn't one of those cases.)

I agree with PA Bear that contacting Microsoft directly is probably the most
productive way forwards, but if you refuse to do so you could always try
downloading the update and installing it in Safe Mode. This sometimes addresses
repeat installation issues.

Obligatory snarky comment:

We don't keep the list here. Microsoft Support do. :-)
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  #13  
Old 04-08-2009
ANONYMOUS
 
Posts: n/a
MS MVP's here belong to an elite group of Society of Pigs whose main
function is to master the art of c*ck-sucking and pu**y licking.
There knowledge of computers is non-existent and in fact there is no
specific requirement to be a member of this group except that one
should be good at wasting people's time who come here to seek
solutions to practical problems.

I suggest don't rely too much on their titles because they mean
absolutely nothing. I would not employ them in my business; In fact
I would not let them go near my systems.

Pig-Bear is the worst poster here. At the age of 78 one would have
thought that he would retire gracefully but no. He wants to hang
around here and wind people up.
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  #14  
Old 07-09-2009
SkullTrail
 
Posts: n/a
RE: kb969856 Keeps Installing

Here's the SOLUTION to the problem.

The problem is that Vista x64 is trying to install the 32bit version and
ends up in this "endless" loop. Here's the fix:
1) got to
http://www.microsoft.com/downloads/d...displaylang=en
2) Download the 64 bit version of the program
3) Install the program and reboot
4) Go to Windows update and you will see that there still is 1 update (the
same one remaining to be installed)
5) Go ahead and click the update.
6) Windows will then reply that the update is not needed and will remove the
reference
7) SOLVED
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  #15  
Old 31-01-2010
Member
 
Join Date: Jan 2010
Posts: 1
Re: kb969856 Keeps Installing

I do'nt know if this thread is still unsolved (being a new member as of today) but I had the same problem today in Windows 7.

Time and again KB969856 was downloaded and installed.

I found out that, in my case, it had to do with the fact that I had both Virtual PC 2007 and SP1 of Virtual PC 2007 installed. Which seems to be a good idea, doesn't it? I de-installed both and re-installed a freshly downloaded version of Virtual PC 2007. After that, I ran Windows update, which installed KB969856.

This made the problem disapear. I do not know what happend to SP1, but it is probably included in the newly downloaded VPC 2007 (??)
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