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Thread: KB973346

  1. #1
    bowen Guest


    After installing this update, one of our servers stopped printing. After
    checking it out, the print spooler service has stopped. Restarting doesn't
    help as the service almost instantly just stops. Checking the logs, I find

    Source: Application Error
    Eventide: 1000
    Spoolsv.exe Faulting application, version 5.2.3790.3959, faulting module
    Gdi32.dll, version 5.2.3790.4396, fault address 0x00037453.

    Has anyone encountered this before?

  2. #2
    PA Bear [MS MVP] Guest

    Re: KB973346

    See the "How to obtain help..." section of

  3. #3
    KK2009 Guest
    Please also check the patch KB961371, uninstall it should can resolved it.

    Why U said it? it caused by KB961371 and MS didn`t provid other solution for

  4. #4
    PA Bear [MS MVP] Guest

    Re: KB973346

    You do not want a computer to remain vulnerable to either exploit!

    OP made no mention of having installed KB961371.

    If OP's problem is related to having installed KB973346 (which includes
    previously-released ActiveX Killbits), the computer had not been kept fully
    patched in the past and MS Support will help him deal with the issue (which
    is most likely caused by outdated software).

  5. #5
    KK2009 Guest

    Re: KB973346

    HI PA Bear,

    I found it from internet and it be gathered after we encounter that error.
    it is " Dr. Watson`s "dmp files

    This dump file has an exception of interest stored in it.
    The stored exception information can be accessed via .ecxr.
    (17f4.518): Access violation - code c0000005 (first/second chance not
    eax=03eb0030 ebx=0000000c ecx=00000000 edx=001e33fc esi=00000000 edi=0234b11c
    eip=69651311 esp=0234b024 ebp=0234b02c iopl=0 nv up ei pl nz na pe nc
    cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00010206
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for
    fontsub.dll -
    69651311 8a28 mov ch,byte ptr [eax]
    0:021> k
    ChildEBP RetAddr
    WARNING: Stack unwind information not available. Following frames may be
    0234b02c 69651503 fontsub!MergeFontPackage+0xdd0a
    0234b058 69651aad fontsub!MergeFontPackage+0xdefc
    0234b09c 69651b27 fontsub!MergeFontPackage+0xe4a6
    0234b0b0 69651bc2 fontsub!MergeFontPackage+0xe520
    0234b0d8 69647ab9 fontsub!MergeFontPackage+0xe5bb
    0234b158 696436c5 fontsub!MergeFontPackage+0x44b2
    0234b190 77c0740e fontsub!MergeFontPackage+0xbe
    0234b1ec 77c04c0a gdi32!bMergeSubsetFont+0xe9
    0234b268 77c04de0 gdi32!ProcessPages+0x48c
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for
    hpzpp5mc.DLL -
    0234b29c 0208e48f gdi32!GdiGetPageCount+0x2f
    0234b2e8 02087c6b hpzpp5mc!EnumPrintProcessorDatatypesW+0x753a
    0234ee88 02097bfb hpzpp5mc!EnumPrintProcessorDatatypesW+0xd16
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for
    localspl.dll -
    0234eeb0 763da229 hpzpp5mc!PrintDocumentOnPrintProcessor+0x5c
    0234f948 763daadd localspl!SplDeleteSpooler+0xbd0
    *** ERROR: Symbol file could not be found. Defaulted to export symbols for
    kernel32.dll -
    0234ffb8 7c82482f localspl!SplDeleteSpooler+0x1484
    0234ffec 00000000 kernel32!GetModuleHandleA+0xdf

  6. #6
    Andy Guest
    KB961371 will cause spoolsv.exe crash !!
    remove this patch should work~
    hope someone can respond to Microsoft ~~~


    What is hpzpp5mc?

    Perhaps you should check with HP?

  7. #7
    Anders Lewinsky Guest

    Re: KB973346

    I have a case with MS about this. I'll respond here when I know more.
    They have received a MPS report and crash dump file generated with
    windows debugging tools.

    And I can also confirm that removing KB961371 will get it working

    The security update is also about some fonts, so it makes sense that
    the update is related to this problem.

    I'm able to crash the spooler by sending an excel document I have to
    the print queue, so easy to reproduce, and both on a printer server
    with alot of print queues/drivers, and on a printer server with only
    two drivers (and the lastest version of these drivers are installed).

  8. #8
    Anders L Guest
    Latest news...

    Below you see the latest I have from MS (everything before this is
    only info collection from MS).

    It is the print processor that is supplied with the HP UPD driver
    version 4.7. So I have created a case with HP and asked for them to
    supply a solution. I haven't tried their solution yet, but I'm quite
    sure that it will work, but I'm not sure about how the UPD driver will
    work with the default print processor (must be a reason why they
    supply their own).

    So now I'm just waiting for HP.

    The solution isn't pretty because it actually requires that you change
    the print processor for each print queue that uses the HP supplied one
    (can for sure be done via registry editor, or prnadmin from resource
    kit tools).

  9. #9
    bowen Guest
    Had a look at all the printers we have installed on the server
    that's got that issue but none of the print processors we have are using the
    same one as you've got. However, I'm still inclined to think the it's still
    HP related - after all, the printers we have on that server are all HP's. Too
    coincidental now I think. Anyhow, please do post back if you do hear back
    from HP. I'll do the same in case we find a fix ourselves.

    should try running Win2Kn3 SP2

    Problem is rising on W2k3SP2 ...

    Any updates so far ?? luck on my end. In fact one of the print servers at our other site
    now has a similar issue...

  10. #10
    Anders L Guest

    Re: KB973346

    I have a hotfix from MS for testing that fixes the issue. I had one
    document where I could reproduce the problem, and with the hotfix
    installed it prints just fine. Without the hotfix, the spooler
    crashes, even with the latest HP UPD 5.0 driver.

    The info I have is that it will be available in the middle of august.

    I'm not allowed to share the hotfix (and it might not be the final
    version). But I was given it to test if it fixed the issue, and
    yes :-)

    I will wait for the final release before installing the hotfix in our
    production environment, had a sandbox server that I could use for the
    testing. I think I'll remove the security update KB961371 untill the
    hotfix is released (users complaining quite a bit) ;-)

  11. #11
    bowen Guest

    Re: KB973346

    Awesome news Anders! Looking forward to that hotfix. Hopefully it comes out

    Also, we've found a work-around at the moment. On the printer's properties
    in the Advanced tab, if you remove the tick on "Enable advanced printing
    features" it actually will stop the spooler from crashing. However, you do
    lose the advanced options of your printer. Looks like we'll have to stay on
    this until that hotfix is out.

  12. #12
    DaHude Guest

    Re: KB973346

    I am also looking formaward to test the final version asap.
    Meanwhile we decided to rollback the patch (since this is possible
    without restarting the server) and wait for a final release from M$.

    Please keep us informed.

  13. #13
    Anders L Guest

    Re: KB973346

    Update finally avalible!!

    If you download again you will se that it has a "v2" in the name. Also
    under revisions you can see info about the update.

  14. #14
    DaHude Guest

    Re: KB973346

    thanks for keepin up2 date.
    I will give it a try on one of my Spoolers which were affected last

    Thanks again and best regards.

  15. #15
    bowen Guest

    Re: KB973346

    Thanks for everything guys! Can confirm that the hotfix that MS came out with
    has fixed our issue.

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