Vista SP2 installation fails with error 80070057

Dear all,

the OS I use is Windows Vista Business 64 Bit with SP1 and all available
patches (except Update for Windows .NET Framework 3.5 SP1 KB 951847).

When I try to install SP2 (KB948465), I get the following error
code:"Code 80070057".

So I ran the command sfc /scannow and obtained the following message
(translated from German into English):

"Damaged files have been found which could not be repared. Please take a
look at CBS.log."

Doing this, I noticed at the end of the log several dozens of lines
looking like that:

2009-06-21 11:25:53, Info CSI 000002db [SR] Cannot
repair member file [l:14{7}]"wmp.dll" of Microsoft-Windows-MediaPlayer-
Core, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9),

Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8
b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
in the store, hash mismatch
2009-06-21 11:25:53, Info CSI 000002dc Hashes for
file member \SystemRoot\WinSxS\amd64_microsoft-windows-mediaplayer-
wmpencen_31bf3856ad364e35_6.0.6001.18000_none_e8e42d145c977a9
\WMPEncEn.dll do not match actual file [l:24 {12}]"WMPEncEn.dll" :
Found: {l:32 b:onpeAxI1f7FCXGAAEngRtMf12QzGGKIfKi5V7Ranbm8=} Expected:
{l:32 b:3QiNQGbMjRUkRtbofmGjuMGH194vfykb147auDKN3oo=}


So I assume I have a problem with files in my WinSxS directory, but I do
not have any idea how to resolve this. I assume my problems with SP2 go
along with the fact that I had not been able to install the SP1 for .net
framework 3.5 (KB 951847), too.

I already tried to re-install the .net framework components via
"Enabling Windows Functions", but this did not work either. From the
offered three subcomponents below "Microsoft.NET Framework 3.0", I only
get a checkmark for the "XPS-Viewer"; the remaining two components could
not be installed.

There is no general problem with Windows Update since I use it
successfully to install hotfixes, Defender-updates etc.

It would be great if any of you had an idea how to resolve this issue. I
hope I did the right things to help you get an idea about the error. In
case more information is required, please let me know.

Thanks in advance and best regards
Oliver

How to troubleshoot Windows Vista and Windows Server 2008 service pack
installation issues
http://support.microsoft.com/kb/947366

Error message when you try to install Windows Vista Service Pack 2 or
Windows Server 2008 Service Pack 2: "An internal error occurred while
installing the service pack":
http://support.microsoft.com/kb/967818

Free unlimited installation and compatibility support is available for
Windows Vista, but only for Service Pack 2 (SP2). This support for Windows
Vista Service Pack 2 (SP2) is valid until November 26, 2009. Availability of
chat or e-mail support differs depending on your geographic location. Go to
http://support.microsoft.com/oas/def...4&gprid=582034 &
select appropriate category (e.g., Installation).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


Oliver wrote:
> Dear all,
>
> the OS I use is Windows Vista Business 64 Bit with SP1 and all available
> patches (except Update for Windows .NET Framework 3.5 SP1 KB 951847).
>
> When I try to install SP2 (KB948465), I get the following error
> code:"Code 80070057".
>
> So I ran the command sfc /scannow and obtained the following message
> (translated from German into English):
>
> "Damaged files have been found which could not be repared. Please take a
> look at CBS.log."
>
> Doing this, I noticed at the end of the log several dozens of lines
> looking like that:
>
> 2009-06-21 11:25:53, Info CSI 000002db [SR] Cannot
> repair member file [l:14{7}]"wmp.dll" of Microsoft-Windows-MediaPlayer-
> Core, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9),
>
> Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8
> b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral
> in the store, hash mismatch
> 2009-06-21 11:25:53, Info CSI 000002dc Hashes for
> file member \SystemRoot\WinSxS\amd64_microsoft-windows-mediaplayer-
> wmpencen_31bf3856ad364e35_6.0.6001.18000_none_e8e42d145c977a9
> \WMPEncEn.dll do not match actual file [l:24 {12}]"WMPEncEn.dll" :
> Found: {l:32 b:onpeAxI1f7FCXGAAEngRtMf12QzGGKIfKi5V7Ranbm8=} Expected:
> {l:32 b:3QiNQGbMjRUkRtbofmGjuMGH194vfykb147auDKN3oo=}
>
>
> So I assume I have a problem with files in my WinSxS directory, but I do
> not have any idea how to resolve this. I assume my problems with SP2 go
> along with the fact that I had not been able to install the SP1 for .net
> framework 3.5 (KB 951847), too.
>
> I already tried to re-install the .net framework components via
> "Enabling Windows Functions", but this did not work either. From the
> offered three subcomponents below "Microsoft.NET Framework 3.0", I only
> get a checkmark for the "XPS-Viewer"; the remaining two components could
> not be installed.
>
> There is no general problem with Windows Update since I use it
> successfully to install hotfixes, Defender-updates etc.
>
> It would be great if any of you had an idea how to resolve this issue. I
> hope I did the right things to help you get an idea about the error. In
> case more information is required, please let me know.
>
> Thanks in advance and best regards
> Oliver