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KB969614 does not install, Error Code: 0x80070652

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  #1  
Old 16-06-2009
justmecpb
 
Posts: n/a
KB969614 does not install, Error Code: 0x80070652

I've tried multiple times, no luck. Any suggestions?

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  #2  
Old 16-06-2009
TaurArian
 
Posts: n/a
RE: KB969614 does not install, Error Code: 0x80070652

Most likely because it can't find the original source files -
http://support.microsoft.com/kb/969614

If appropriate uninstall the old Word Viewer and grab a copy of the latest
one -
http://support.microsoft.com/kb/891090/
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  #3  
Old 16-06-2009
PA Bear [MS MVP]
 
Posts: n/a
1. See the "How to obtain help..." section of
http://support.microsoft.com/kb/969614.

2. Or uninstall Word Viewer 2003 and install Word Viewer 2007 SP2.

There ain't no "Word Viewer 2007"!
The "Word Viewer" (without any version specification) available from
the MS download center is a Word Viewer 2003 SP3.
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  #4  
Old 17-06-2009
Shenan Stanley
 
Posts: n/a
Re: KB969614 does not install, Error Code: 0x80070652

For the OP:

To get a Microsoft Word file 'viewer' that can view 2007 formatted files, do
the following...

- Download and install:
http://www.microsoft.com/downloads/d...C-F4F827F20CAC

- Download and install:
http://www.microsoft.com/downloads/d...3-c6bb74cd1466

- Download and install:
http://www.microsoft.com/downloads/d...3-7ca3e703b916

Then visit http://windowsupdate.microsoft.com/ and do a custom scan (with
'install updates for more products' setup) and install the high priority at
least, avoid the optional hardware updates, choose carefully if you go into
the optional software updates.
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  #5  
Old 17-06-2009
MowGreen
 
Posts: n/a
No, it's not Word Viewer 2003 SP3, it's just Word Viewer now:
http://www.microsoft.com/downloads/d...c-f4f827f20cac

And, one should also install the Compatibility Pack for the Word, Excel,
and PowerPoint 2007 File Formats and then update that to
Microsoft Office Compatibility Pack Service Pack 1 (SP1). And, any
subsequent updates for Word Viewer or the Compat Pack.

.... and (try to) open a *.DOCX: Word Viewer will ask you to download
and install the Compatibility Pack.
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  #6  
Old 17-06-2009
Shenan Stanley
 
Posts: n/a
You are a jump in the pool head-first and face the consequences later type,
eh?

Read what I said to do...

Three downloads/three installs. I did not *stop* at one download. You may
have snipped it - but it's back like it was originally posted above...

The first download - the Word Viewer.

The second download - the Microsoft Office Compatibility Pack for Word,
Excel, and PowerPoint 2007 File Formats.

The third download - the Microsoft Office Compatibility Pack Service Pack 2
(SP2).

That gives you the ability to open *.DOCX.

Not that hard - just required one to follow the directions given, as given,
without assuming they knew better and stopping before they finished. ;-)

Ironic - given the response you made to me right before this, eh? ;-P
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  #7  
Old 17-06-2009
Stefan Kanthak
 
Posts: n/a
Re: KB969614 does not install, Error Code: 0x80070652

Read again, carefully.

No, see above: Word Viewer 2003 offers you to download and install the
Compatibility Pack when you try to open a *.DOCX.

The dialog shown reads (translated from german):

Did you learn your lesson now? ;-)
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  #8  
Old 17-06-2009
Shenan Stanley
 
Posts: n/a
Re: KB969614 does not install, Error Code: 0x80070652

you snipped the instructions at step one. If someone follows my
instructions, they have no need to get a dialogue box/error/suggestion.
They download/install three things and they can safely open *.DOCX
documents.

I don't disagree you are correct in that they may get that message - but why
waste their time? Follow the directions given clearly and you won't get
that message and you will be able to open the documents (*.DOCX) without
delay, an annoying message, etc.

Sure - I could say, "Purchase Word 2007" as an alternative - but I would
point it out as *being* an alternative - not snip someone's post and not
elaborate as to why. ;-P
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  #9  
Old 18-06-2009
MowGreen
 
Posts: n/a
I read it. Word Viewer is NOT " a Word Viewer 2003 SP3 ". It replaces
all previous Word Viewer versions.

You posted a link to Word Viewer [wordview_en-xx.exe] in your second
post, which is what I recommended in the first place. Right ?

It's you who's writing nonsense: wordview_xx-yy.exe IS Word Viewer 2003
with SP3!

Please define "IS". Do you mean that all the files installed are absolutely
identical? Or that it says "Word Viewer 2003 with SP3" in the spash screen, or
perhaps the Help:About menu? Or that the string "Word Viewer 2003 with SP3"
appears in the executable's version information? Or what exactly?
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  #10  
Old 18-06-2009
Stefan Kanthak
 
Posts: n/a
But you dont understand it!
No. Look into "wordview_%LANG%.exe" and notice that this IS Word Viewer
2003 with SP3

Word Viewer 2003
http://www.microsoft.com/downloads/d...9-ab826e7b8fdf

File Name: wdviewer.exe
Download Size: 11.7 MB

Word Viewer
http://www.microsoft.com/downloads/d...c-f4f827f20cac

File Name: wordview_en-xx.exe
Download Size: 24.5 MB

They are NOT the same and I'm done with this endless loop of nonsense.

So what you meant to say is that the current Word Viewer download is the same as
installing the previous Word Viewer 2003 download and applying SP3. They've
just renamed it, not actually changed it.
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  #11  
Old 19-06-2009
Stefan Kanthak
 
Posts: n/a
Re: KB969614 does not install, Error Code: 0x80070652

Grab the wordview_en-us.exe and extract it's contents by executing
wordview_en-us.exe /extract:<path>, then look into the directory
<path> and find the following files:

03.05.2005 20:23 11.761.739 wdviewer.cab
17.05.2007 13:17 886.272 wordview.msi
21.06.2007 15:49 344.064 Updates\PREWDVIEWSP3.msp
31.07.2007 14:29 12.836.864 Updates\WDVIEWSP3.msp

Now get the file info for wordview.msi: it says
"Microsoft Office Word Viewer 2003".
Updates\WDVIEWSP3.msp shows
"Office 2003
Patch;WDVIEWSP3.vsmui_ENG.gdiplus.lccwiz_ENG.mso.pvmso.pvmsxm5.msxml5.wordview.pvrichd20.riched20.Vi sio2003GDIPlus;8173;FullFile;ENG
"
and Updates\PREWDVIEWSP3.msp shows
"Office 2003 Patch;wordview;8133;FullFile;ALL"

Not yet convinced? Then grab the "Word Viewer 2003" from
<http://www.microsoft.com/downloads/details.aspx?familyid=95E24C87-8732-48D5-8689-AB826E7B8FDF&displaylang=en>
extract its contents:
wdviewer.exe /C /T:<path>
and look into the directory <path> to find the following files:

28.07.2003 12:28 89.136 OSE.EXE
18.01.2005 15:09 419.008 SETUP.EXE
03.05.2005 18:21 2.925 SETUP.INI
03.05.2005 18:23 11.761.739 WDVIEWER.CAB
03.05.2005 18:23 886.272 WORDVIEW.MSI
03.05.2005 18:23 1.364 wordview.xml

If the file sizes of both the *.CAB and *.MSI and the timestamp of
the *.CAB dont strike you do a FC.EXE /B and see that these files
are identical!

And to complete this grab "Word Viewer 2003 SP3" from
<http://www.microsoft.com/downloads/details.aspx?FamilyID=c6e56e97-17d7-4c48-9b2e-474cb3cdcc45&displaylang=en>
extract its contents:
WordViewer2003SP3-KB934736-FullFile-ENU.exe /C /T:<path>
and find the following files:

14.03.2002 13:31 16.384 ohotfixr.dll
14.07.2005 11:43 127.059 ohotfix.exe
12.09.2007 16:38 7.268 ohotfix.ini
12.09.2007 16:37 344.064 PREWVIEWSP3.msp
12.09.2007 16:37 12.836.864 WDVIEWSP3.msp

The WDVIEWSP3.msp but differs in 12 bytes; oops.-)
Do you trust me when I tell you that these are meta data of the *.msp?

To answer your question: if the installation sources are identical,
what do you expect for the installed files?
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  #12  
Old 21-06-2009
Stefan Kanthak
 
Posts: n/a
Re: KB969614 does not install, Error Code: 0x80070652

And easy to spot!

Don't you guys ever look into the self-extracting self-installing
executables you download and install?
Just in case that you maintain a bunch of Windows PCs, some sort of
network or support your local neighborhood: there's an advantage
when you unpack these *.EXE (especially the service packs) onto your
local server or the mass media you carry around and install from the
unpacked sources.

1. You unpack only once and don't waste your time waiting at every
installation;

2. You need less free disk space on the target computers (for example
the installation of an "NT" service pack from the packed *.EXE
needs more than twice the disk space of it's unpacked contents
SURPLUS during installation) or are able to install at all in
case of low free disk space;

3. The installation source written into the registry does not point
to "%TEMP%\<some vanished directory>\".
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  #13  
Old 22-06-2009
Harry Johnston [MVP]
 
Posts: n/a
Re: KB969614 does not install, Error Code: 0x80070652

Arguably it could be interpreted that way ... but it wasn't. I find spelling
things out in detail often helps to avoid or rectify misunderstandings.

For my part, not unless I've got a specific reason. (Not that I've ever
downloaded Word Viewer anyway, as we have a site license for Office.)

I find the hassle usually outweighs the benefits. Not always, but usually. YMMV.
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