KB951847 on 64 Bit Vista

Hello,

My desktop did a Windows Update on June 5th, 2009. It downloaded KB951847
and a few other things. All updates are listed as completed. Every time my
computer is restarted or rebooted, it says it is walking through stage "3 of
3" of some uknown update, and it goes to 72% very quickly. It stays at 72%
for almost 3-4 hours every time. Please help!

Is Vista SP1 or SP2 installed?

System Update Readiness Tool (KB947821) [April 2009]
http://www.microsoft.com/downloads/d...0-b2903257f1fd

System Update Readiness Tool for x64-based Systems (KB947821) [April 2009]
http://www.microsoft.com/downloads/d...0-1fe9a4bfa44d
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


igroveman wrote:
> My desktop did a Windows Update on June 5th, 2009. It downloaded KB951847
> and a few other things. All updates are listed as completed. Every time
> my
> computer is restarted or rebooted, it says it is walking through stage "3
> of
> 3" of some uknown update, and it goes to 72% very quickly. It stays at
> 72%
> for almost 3-4 hours every time. Please help!

I am using Windows Vista 64-Bit Service Pack 1.


"PA Bear [MS MVP]" wrote:

> Is Vista SP1 or SP2 installed?
>
> System Update Readiness Tool (KB947821) [April 2009]
> http://www.microsoft.com/downloads/d...0-b2903257f1fd
>
> System Update Readiness Tool for x64-based Systems (KB947821) [April 2009]
> http://www.microsoft.com/downloads/d...0-1fe9a4bfa44d
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> igroveman wrote:
> > My desktop did a Windows Update on June 5th, 2009. It downloaded KB951847
> > and a few other things. All updates are listed as completed. Every time
> > my
> > computer is restarted or rebooted, it says it is walking through stage "3
> > of
> > 3" of some uknown update, and it goes to 72% very quickly. It stays at
> > 72%
> > for almost 3-4 hours every time. Please help!
>
>

I downloaded and ran the x64 version of this update you posted twice - it
shows a progress bar but has been sitting still for almost an hour.



-Israel


"PA Bear [MS MVP]" wrote:

> Is Vista SP1 or SP2 installed?
>
> System Update Readiness Tool (KB947821) [April 2009]
> http://www.microsoft.com/downloads/d...0-b2903257f1fd
>
> System Update Readiness Tool for x64-based Systems (KB947821) [April 2009]
> http://www.microsoft.com/downloads/d...0-1fe9a4bfa44d
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> igroveman wrote:
> > My desktop did a Windows Update on June 5th, 2009. It downloaded KB951847
> > and a few other things. All updates are listed as completed. Every time
> > my
> > computer is restarted or rebooted, it says it is walking through stage "3
> > of
> > 3" of some uknown update, and it goes to 72% very quickly. It stays at
> > 72%
> > for almost 3-4 hours every time. Please help!
>
>

I downloaded and ran the x64 version of this update you posted twice - it
shows a progress bar but has been sitting still for almost an hour.



-Israel


"PA Bear [MS MVP]" wrote:

> Is Vista SP1 or SP2 installed?
>
> System Update Readiness Tool (KB947821) [April 2009]
> http://www.microsoft.com/downloads/d...0-b2903257f1fd
>
> System Update Readiness Tool for x64-based Systems (KB947821) [April 2009]
> http://www.microsoft.com/downloads/d...0-1fe9a4bfa44d
> --
> ~Robear Dyer (PA Bear)
> MS MVP-IE, Mail, Security, Windows Client - since 2002
>
>
> igroveman wrote:
> > My desktop did a Windows Update on June 5th, 2009. It downloaded KB951847
> > and a few other things. All updates are listed as completed. Every time
> > my
> > computer is restarted or rebooted, it says it is walking through stage "3
> > of
> > 3" of some uknown update, and it goes to 72% very quickly. It stays at
> > 72%
> > for almost 3-4 hours every time. Please help!
>
>

Assuming Vista SP1 came preinstalled on the computer, is it still under
Warranty or Service Contract?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has a Norton or McAfee application ever been installed on this machine
(e.g., a free-trial version that came preinstalled when you bought it)?

igroveman wrote:
> I downloaded and ran the x64 version of this update you posted twice - it
> shows a progress bar but has been sitting still for almost an hour.
>
> I am using Windows Vista 64-Bit Service Pack 1.
>
> "PA Bear [MS MVP]" wrote:
>> Is Vista SP1 or SP2 installed?
>>
>> System Update Readiness Tool (KB947821) [April 2009]
>> http://www.microsoft.com/downloads/d...0-b2903257f1fd
>>
>> System Update Readiness Tool for x64-based Systems (KB947821) [April
>> 2009]
>> http://www.microsoft.com/downloads/d...0-1fe9a4bfa44d
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>
>>
>> igroveman wrote:
>>> My desktop did a Windows Update on June 5th, 2009. It downloaded
>>> KB951847
>>> and a few other things. All updates are listed as completed. Every
>>> time
>>> my
>>> computer is restarted or rebooted, it says it is walking through stage
>>> "3
>>> of
>>> 3" of some uknown update, and it goes to 72% very quickly. It stays at
>>> 72%
>>> for almost 3-4 hours every time. Please help!

This is a new Dell system so it should be under warranty and service contract.

I have AVG Antivirus Free installed. I have PCTools Spyware Doctor for anti
spyware... no third party firewall?

I believe McAfee was installed earlier, but I think I removed it. I can't
recally clearly.





"PA Bear [MS MVP]" wrote:

> Assuming Vista SP1 came preinstalled on the computer, is it still under
> Warranty or Service Contract?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> igroveman wrote:
> > I downloaded and ran the x64 version of this update you posted twice - it
> > shows a progress bar but has been sitting still for almost an hour.
> >
> > I am using Windows Vista 64-Bit Service Pack 1.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Is Vista SP1 or SP2 installed?
> >>
> >> System Update Readiness Tool (KB947821) [April 2009]
> >> http://www.microsoft.com/downloads/d...0-b2903257f1fd
> >>
> >> System Update Readiness Tool for x64-based Systems (KB947821) [April
> >> 2009]
> >> http://www.microsoft.com/downloads/d...0-1fe9a4bfa44d
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> igroveman wrote:
> >>> My desktop did a Windows Update on June 5th, 2009. It downloaded
> >>> KB951847
> >>> and a few other things. All updates are listed as completed. Every
> >>> time
> >>> my
> >>> computer is restarted or rebooted, it says it is walking through stage
> >>> "3
> >>> of
> >>> 3" of some uknown update, and it goes to 72% very quickly. It stays at
> >>> 72%
> >>> for almost 3-4 hours every time. Please help!
>
>

The update you posted has been hanging on my system for 5 hours.

At this point I am not sure what to do. Refresh my OS files?





"PA Bear [MS MVP]" wrote:

> Assuming Vista SP1 came preinstalled on the computer, is it still under
> Warranty or Service Contract?
>
> What anti-virus application or security suite is installed and is your
> subscription current? What anti-spyware applications (other than Defender)?
> What third-party firewall (if any)?
>
> Has a Norton or McAfee application ever been installed on this machine
> (e.g., a free-trial version that came preinstalled when you bought it)?
>
> igroveman wrote:
> > I downloaded and ran the x64 version of this update you posted twice - it
> > shows a progress bar but has been sitting still for almost an hour.
> >
> > I am using Windows Vista 64-Bit Service Pack 1.
> >
> > "PA Bear [MS MVP]" wrote:
> >> Is Vista SP1 or SP2 installed?
> >>
> >> System Update Readiness Tool (KB947821) [April 2009]
> >> http://www.microsoft.com/downloads/d...0-b2903257f1fd
> >>
> >> System Update Readiness Tool for x64-based Systems (KB947821) [April
> >> 2009]
> >> http://www.microsoft.com/downloads/d...0-1fe9a4bfa44d
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-IE, Mail, Security, Windows Client - since 2002
> >>
> >>
> >> igroveman wrote:
> >>> My desktop did a Windows Update on June 5th, 2009. It downloaded
> >>> KB951847
> >>> and a few other things. All updates are listed as completed. Every
> >>> time
> >>> my
> >>> computer is restarted or rebooted, it says it is walking through stage
> >>> "3
> >>> of
> >>> 3" of some uknown update, and it goes to 72% very quickly. It stays at
> >>> 72%
> >>> for almost 3-4 hours every time. Please help!
>
>

Do Steps #1 and #2 of this three-step fix then reboot:
http://service.mcafee.com/FAQDocument.aspx?id=TS100507

igroveman wrote:
> This is a new Dell system so it should be under warranty and service
> contract.
>
> I have AVG Antivirus Free installed. I have PCTools Spyware Doctor for
> anti
> spyware... no third party firewall?
>
> I believe McAfee was installed earlier, but I think I removed it. I can't
> recally clearly.
>
> "PA Bear [MS MVP]" wrote:
>> Assuming Vista SP1 came preinstalled on the computer, is it still under
>> Warranty or Service Contract?
>>
>> What anti-virus application or security suite is installed and is your
>> subscription current? What anti-spyware applications (other than
>> Defender)? What third-party firewall (if any)?
>>
>> Has a Norton or McAfee application ever been installed on this machine
>> (e.g., a free-trial version that came preinstalled when you bought it)?
>>
>> igroveman wrote:
>>> I downloaded and ran the x64 version of this update you posted twice -
>>> it
>>> shows a progress bar but has been sitting still for almost an hour.
>>>
>>> I am using Windows Vista 64-Bit Service Pack 1.
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>> Is Vista SP1 or SP2 installed?
>>>>
>>>> System Update Readiness Tool (KB947821) [April 2009]
>>>> http://www.microsoft.com/downloads/d...0-b2903257f1fd
>>>>
>>>> System Update Readiness Tool for x64-based Systems (KB947821) [April
>>>> 2009]
>>>> http://www.microsoft.com/downloads/d...0-1fe9a4bfa44d
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
>>>>
>>>>
>>>> igroveman wrote:
>>>>> My desktop did a Windows Update on June 5th, 2009. It downloaded
>>>>> KB951847
>>>>> and a few other things. All updates are listed as completed. Every
>>>>> time
>>>>> my
>>>>> computer is restarted or rebooted, it says it is walking through stage
>>>>> "3
>>>>> of
>>>>> 3" of some uknown update, and it goes to 72% very quickly. It stays
>>>>> at
>>>>> 72%
>>>>> for almost 3-4 hours every time. Please help!

"igroveman" <igroveman@discussions.microsoft.com> wrote in message
news:0FE8459F-D7A2-484F-AC17-133017EBC2C5@microsoft.com...
>
> I downloaded and ran the x64 version of this update you posted twice - it
> shows a progress bar but has been sitting still for almost an hour.
>
>
>
> -Israel
>
>


I've tried the SUR tool, when I had problems installing SP2 and it doesn't
really work all that well.


Try starting Command Prompt as Administrator and run the System File Checker

Delete C:\Windows\Logs\CBS\CBS.log (don't worry a persistant copy is stored
in CBS.persist.log)

run SFC /SCANNOW

If SFC returns with a message it could not repair some components, then try
running...

findstr /c:"verify" "%windir%\logs\cbs\cbs.log"

If you get some text, then capture it using...

findstr /c:"verify" "%windir%\logs\cbs\cbs.log" > textfile.txt

and post it here or somewhere I can see it.

Note: text "verify" is case sensitive following /c:


Thanks to Darrell Gorter[MSFT] for findstr.