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Windows XP SP3
I am having problems with windows update, receiving Error 0x80072EE7 each
time I try to run it.
I have worked through Microsoft recommendations - Shut down AV, Firewall,
etc.

When I tried to install BITS, I received the message: "The version of
Windows you have installed does not match the update you are trying to
install". Undeterred, I kept following instructions on
http://support.microsoft.com/kb/916251 down to Step 4 of the advance level.
When I tried the following it failed.

"# At the command prompt, type the following command, and then click OK:
%windir%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall
132 %windir%\inf\qmgr.inf"


Where to now?
--
Steve

Problem solved. I cannot give feedback on the reason for error. I can only
warn that you should install and use ERUNT once a week.

http://www.larshederer.homepage.t-online.de/erunt/



--
Steve

"AltaEgo" <Somewhere@NotHere> wrote in message
news:#EXM$RM3JHA.1864@TK2MSFTNGP02.phx.gbl...
> Windows XP SP3
> I am having problems with windows update, receiving Error 0x80072EE7 each
> time I try to run it.
> I have worked through Microsoft recommendations - Shut down AV, Firewall,
> etc.
>
> When I tried to install BITS, I received the message: "The version of
> Windows you have installed does not match the update you are trying to
> install". Undeterred, I kept following instructions on
> http://support.microsoft.com/kb/916251 down to Step 4 of the advance
> level. When I tried the following it failed.
>
> "# At the command prompt, type the following command, and then click OK:
> %windir%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall
> 132 %windir%\inf\qmgr.inf"
>
>
> Where to now?
> --
> Steve

AltaEgo wrote:
> Windows XP SP3
> I am having problems with windows update, receiving Error
> 0x80072EE7 each time I try to run it.
> I have worked through Microsoft recommendations - Shut down AV,
> Firewall, etc.
>
> When I tried to install BITS, I received the message: "The version
> of Windows you have installed does not match the update you are
> trying to install". Undeterred, I kept following instructions on
> http://support.microsoft.com/kb/916251 down to Step 4 of the
> advance level. When I tried the following it failed.
>
> "# At the command prompt, type the following command, and then
> click OK: %windir%\System32\rundll32.exe
> setupapi,InstallHinfSection DefaultInstall 132
> %windir%\inf\qmgr.inf"
> Where to now?

AltaEgo wrote:
> Problem solved. I cannot give feedback on the reason for error. I
> can only warn that you should install and use ERUNT once a week.
>
> http://www.larshederer.homepage.t-online.de/erunt/

Without actual information on what you did - that is just a random
recommendation with no basis...

If I was to give you a suggestion to fix/further cleanup your problem as
originally given by you, this is what it would be:

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Reboot.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

Log on as an user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one amd any of the "Office Live" ones for
now. I would completely avoid the Optional Hardware updates.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.


** If it seemed to have failed, do this: **

Check the status of these two services:
- Automatic Updates
- Background Intelligent Transfer Service

Click Start, click Run, type services.msc, and then click OK. In the list of
services, find those two, right click on them one at a time and choose
properties. In the Startup type list, what is each of them set to?

Report that here.

Then:

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.

You can copy/paste the last 50 or so lines here...

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093


--
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

Horse hockey (and Lars would say that, too)!

Always reply to your original thread:
http://groups.google.com/group/micro...18b3ebe9af450c

Unexplained computer behavior may be caused by deceptive software
http://support.microsoft.com/kb/827315

Run a /thorough/ check for hijackware, including posting the requested logs
in an appropriate forum.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://www.dslreports.com/forum/cleanup, http://aumha.net/viewforum.php?f=30
or other appropriate forums.**

If these procedures look too complex - and there is no shame in admitting
this isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


AltaEgo wrote:
> Problem solved. I cannot give feedback on the reason for error. I can only
> warn that you should install and use ERUNT once a week.
> <snip>
>> Windows XP SP3
>> I am having problems with windows update, receiving Error 0x80072EE7 each
>> time I try to run it.
>> I have worked through Microsoft recommendations - Shut down AV, Firewall,
>> etc.
>>
>> When I tried to install BITS, I received the message: "The version of
>> Windows you have installed does not match the update you are trying to
>> install". Undeterred, I kept following instructions on
>> http://support.microsoft.com/kb/916251 down to Step 4 of the advance
>> level. When I tried the following it failed.
>>
>> "# At the command prompt, type the following command, and then click OK:
>> %windir%\System32\rundll32.exe setupapi,InstallHinfSection DefaultInstall
>> 132 %windir%\inf\qmgr.inf"
>>
>>
>> Where to now?
>> --
>> Steve