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Thread: Windows XP SP3 and kb956572

  1. 17-04-2009 #1
    Jonathan Brown Guest

    Windows XP SP3 and kb956572

    I am in the process of testing the updates on my test systems when I came
    across KB956572 not wanting to install on any of my windows xp systems. I
    have rebooted the systems and reinstalling both from wsus and manully with
    out any luck. I notice some other people having the same issues. Has anyone
    come across a solution to this problem? Here is the log file.


    [KB956572.log]
    1.063:
    ================================================================================
    1.063: 2009/04/16 09:15:58.264 (local)
    1.063:
    C:\WINDOWS\SoftwareDistribution\Download\51401b498f4675531d9efb941ee01ef3\update\update.exe (version 6.3.13.0)
    1.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    1.063: Hotfix started with following command line: -q -z -er
    /ParentInfo:f7e6c832fe740b47bfc9be0aa0c7b631
    1.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    1.406: ---- Old Information In The Registry ------
    1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
    1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
    1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
    (5.1.2600.5584)
    1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
    (5.1.2600.5512)
    1.406: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
    1.406: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
    1.406: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
    1.406: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
    1.406: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
    1.406: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
    1.406: ---- New Information In The Registry ------
    1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
    1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
    1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
    (5.1.2600.5584)
    1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
    (5.1.2600.5512)
    1.422: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
    1.422: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
    1.422: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
    1.422: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
    1.422: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
    1.422: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
    1.422: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    1.422: SetProductTypes: InfProductBuildType=BuildType.Sel
    1.422: SetAltOsLoaderPath: No section uses DirId 65701; done.
    1.422: DoInstallation: FetchSourceURL for
    c:\windows\softwaredistribution\download\51401b498f4675531d9efb941ee01ef3\update\update_SP3GDR.inf failed
    1.438: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
    1.438: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
    0xe0000102
    1.438: BuildCabinetManifest: update.url absent
    1.438: Starting AnalyzeComponents
    1.438: AnalyzePhaseZero used 0 ticks
    1.438: No c:\windows\INF\updtblk.inf file.
    1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    1.438: Enumerating Devices of computer, GUID
    {4d36e966-e325-11ce-bfc1-08002be10318}
    1.688: OEM file scan used 250 ticks
    2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
    application.

    Close all other applications and then click Retry.
    2.016: AnalyzePhaseOne: used 578 ticks
    2.016: GlobalErrorReturnCode set to 1359 (0x54f)
    2.016: AnalyzeComponents: Cancelled
    2.016: Inventory complete: ReturnStatus=1359, 594 ticks
    2.016: Num Ticks for invent : 594
    2.031: An internal error occurred.
    2.031: KB956572 installation did not complete.
    2.031: Update.exe extended error code = 0x54f


    Many Thanks.
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  2. 17-04-2009 #2
    MowGreen Guest

    Re: Windows XP SP3 and kb956572

    First, download and *save* KB956572 for XP SP2 or SP3 x86 [32bit]:
    http://www.microsoft.com/downloads/d...displaylang=en

    Next, try a Clean boot of XP and see if the update installs now:
    http://support.microsoft.com/kb/310353
    Restart afterwards.
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  3. 17-04-2009 #3
    Jonathan Brown Guest

    Re: Windows XP SP3 and kb956572

    I am sorry I did not make my self clear. I have to install this patch on a
    1000+ systems and this patch failed on all my test systems. There has to be
    a better solution. Does any one have a better solution or am I or some who
    works with me going to have to install this by sneaker net?

    Thanks.

    "MowGreen" wrote:

    > > 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
    > > application.
    >
    >
    > First, download and *save* KB956572 for XP SP2 or SP3 x86 [32bit]:
    > http://www.microsoft.com/downloads/d...displaylang=en
    >
    > Next, try a Clean boot of XP and see if the update installs now:
    > http://support.microsoft.com/kb/310353
    > Restart afterwards.
    >
    >
    > MowGreen
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    > Jonathan Brown wrote:
    >
    > > I am in the process of testing the updates on my test systems when I came
    > > across KB956572 not wanting to install on any of my windows xp systems. I
    > > have rebooted the systems and reinstalling both from wsus and manully with
    > > out any luck. I notice some other people having the same issues. Has anyone
    > > come across a solution to this problem? Here is the log file.
    > >
    > >
    > > [KB956572.log]
    > > 1.063:
    > > ================================================================================
    > > 1.063: 2009/04/16 09:15:58.264 (local)
    > > 1.063:
    > > C:\WINDOWS\SoftwareDistribution\Download\51401b498f4675531d9efb941ee01ef3\update\update.exe (version 6.3.13.0)
    > > 1.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    > > 1.063: Hotfix started with following command line: -q -z -er
    > > /ParentInfo:f7e6c832fe740b47bfc9be0aa0c7b631
    > > 1.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    > > error 0x2
    > > 1.406: ---- Old Information In The Registry ------
    > > 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
    > > 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
    > > 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
    > > (5.1.2600.5584)
    > > 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
    > > (5.1.2600.5512)
    > > 1.406: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
    > > 1.406: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
    > > 1.406: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
    > > 1.406: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
    > > 1.406: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
    > > 1.406: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
    > > 1.406: ---- New Information In The Registry ------
    > > 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
    > > 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
    > > 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
    > > (5.1.2600.5584)
    > > 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
    > > (5.1.2600.5512)
    > > 1.422: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
    > > 1.422: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
    > > 1.422: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
    > > 1.422: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
    > > 1.422: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
    > > 1.422: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
    > > 1.422: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    > > error 0x2
    > > 1.422: SetProductTypes: InfProductBuildType=BuildType.Sel
    > > 1.422: SetAltOsLoaderPath: No section uses DirId 65701; done.
    > > 1.422: DoInstallation: FetchSourceURL for
    > > c:\windows\softwaredistribution\download\51401b498f4675531d9efb941ee01ef3\update\update_SP3GDR.inf failed
    > > 1.438: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
    > > 1.438: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
    > > 0xe0000102
    > > 1.438: BuildCabinetManifest: update.url absent
    > > 1.438: Starting AnalyzeComponents
    > > 1.438: AnalyzePhaseZero used 0 ticks
    > > 1.438: No c:\windows\INF\updtblk.inf file.
    > > 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    > > 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    > > 1.438: Enumerating Devices of computer, GUID
    > > {4d36e966-e325-11ce-bfc1-08002be10318}
    > > 1.688: OEM file scan used 250 ticks
    > > 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
    > > application.
    > >
    > > Close all other applications and then click Retry.
    > > 2.016: AnalyzePhaseOne: used 578 ticks
    > > 2.016: GlobalErrorReturnCode set to 1359 (0x54f)
    > > 2.016: AnalyzeComponents: Cancelled
    > > 2.016: Inventory complete: ReturnStatus=1359, 594 ticks
    > > 2.016: Num Ticks for invent : 594
    > > 2.031: An internal error occurred.
    > > 2.031: KB956572 installation did not complete.
    > > 2.031: Update.exe extended error code = 0x54f
    > >
    > >
    > > Many Thanks.
    >
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  4. 17-04-2009 #4
    Robert Aldwinckle Guest

    Re: Windows XP SP3 and kb956572


    "Jonathan Brown" <JonathanBrown@discussions.microsoft.com> wrote in message
    news:4F2D2F64-C55D-4B2D-9BD1-ABEA0DADCE79@microsoft.com...
    >I am sorry I did not make my self clear. I have to install this patch on a
    > 1000+ systems and this patch failed on all my test systems. There has to be
    > a better solution. Does any one have a better solution or am I or some who
    > works with me going to have to install this by sneaker net?


    It's probably not going to be all uses of ntdll.dll, perhaps just one particular one. Would you have a way of stopping that in
    all your machines?
    E.g. do they all have the same device drivers and utility software installed?
    Would it install if you edicted a shut down once the update was downloaded?
    E.g. less third-party stuff might still be running then. But if the common factor
    is devices I suspect you might need to do the install in safe mode before such
    files get loaded.


    BTW I think you would be better served posting in a WSUS or SMS NG
    since people there would be more familiar with problems with automating
    updates. In fact, I think SMS isn't called that any more?...

    http://www.microsoft.com/smserver/default.mspx

    (Microsoft search for
    sms system center
    )

    <quote>
    The next release of Systems Management Server (SMS), entitled System
    Center Configuration Manager 2007, is now available for download.
    </quote>


    So, you could get a free trial. Report bugs, etc. ; )
    I can't tell if there are new newsgroups for the replacement of SMS.


    Good luck

    Robert Aldwinckle
    ---


    >
    > Thanks.
    >
    > "MowGreen" wrote:
    >
    >> > 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
    >> > application.
    >>
    >>
    >> First, download and *save* KB956572 for XP SP2 or SP3 x86 [32bit]:
    >> http://www.microsoft.com/downloads/d...displaylang=en
    >>
    >> Next, try a Clean boot of XP and see if the update installs now:
    >> http://support.microsoft.com/kb/310353
    >> Restart afterwards.
    >>
    >>
    >> MowGreen
    >> ===============
    >> *-343-* FDNY
    >> Never Forgotten
    >> ===============
    >>
    >>
    >>
    >> Jonathan Brown wrote:
    >>
    >> > I am in the process of testing the updates on my test systems when I came
    >> > across KB956572 not wanting to install on any of my windows xp systems. I
    >> > have rebooted the systems and reinstalling both from wsus and manully with
    >> > out any luck. I notice some other people having the same issues. Has anyone
    >> > come across a solution to this problem? Here is the log file.
    >> >
    >> >
    >> > [KB956572.log]
    >> > 1.063:
    >> > ================================================================================
    >> > 1.063: 2009/04/16 09:15:58.264 (local)
    >> > 1.063:
    >> > C:\WINDOWS\SoftwareDistribution\Download\51401b498f4675531d9efb941ee01ef3\update\update.exe (version 6.3.13.0)
    >> > 1.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    >> > 1.063: Hotfix started with following command line: -q -z -er
    >> > /ParentInfo:f7e6c832fe740b47bfc9be0aa0c7b631
    >> > 1.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    >> > error 0x2
    >> > 1.406: ---- Old Information In The Registry ------
    >> > 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
    >> > 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
    >> > 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
    >> > (5.1.2600.5584)
    >> > 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
    >> > (5.1.2600.5512)
    >> > 1.406: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
    >> > 1.406: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
    >> > 1.406: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
    >> > 1.406: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
    >> > 1.406: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
    >> > 1.406: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
    >> > 1.406: ---- New Information In The Registry ------
    >> > 1.406: Source:C:\WINDOWS\AppPatch\SET3A.tmp
    >> > 1.406: Destination:C:\WINDOWS\AppPatch\sysmain.sdb (0.2.1.14878)
    >> > 1.406: Source:C:\Program Files\windows nt\accessories\SET3B.tmp
    >> > (5.1.2600.5584)
    >> > 1.406: Destination:C:\Program Files\windows nt\accessories\wordpad.exe
    >> > (5.1.2600.5512)
    >> > 1.422: Source:C:\WINDOWS\system32\SET45.tmp (5.1.2600.5727)
    >> > 1.422: Destination:C:\WINDOWS\system32\winhttp.dll (5.1.2600.5512)
    >> > 1.422: Source:C:\WINDOWS\system32\SETA8.tmp (2001.12.4414.706)
    >> > 1.422: Destination:C:\WINDOWS\system32\mtxoci.dll (2001.12.4414.700)
    >> > 1.422: Source:C:\WINDOWS\system32\SETA9.tmp (2001.12.4414.706)
    >> > 1.422: Destination:C:\WINDOWS\system32\mtxclu.dll (2001.12.4414.700)
    >> > 1.422: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    >> > error 0x2
    >> > 1.422: SetProductTypes: InfProductBuildType=BuildType.Sel
    >> > 1.422: SetAltOsLoaderPath: No section uses DirId 65701; done.
    >> > 1.422: DoInstallation: FetchSourceURL for
    >> > c:\windows\softwaredistribution\download\51401b498f4675531d9efb941ee01ef3\update\update_SP3GDR.inf failed
    >> > 1.438: CreateUninstall = 1,Directory = C:\WINDOWS\$NtUninstallKB956572$
    >> > 1.438: LoadFileQueues: UpdSpGetSourceFileLocation for halmacpi.dll failed:
    >> > 0xe0000102
    >> > 1.438: BuildCabinetManifest: update.url absent
    >> > 1.438: Starting AnalyzeComponents
    >> > 1.438: AnalyzePhaseZero used 0 ticks
    >> > 1.438: No c:\windows\INF\updtblk.inf file.
    >> > 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    >> > 1.438: SetupFindFirstLine in LoadExclusionList Failed with error: 0xe0000102
    >> > 1.438: Enumerating Devices of computer, GUID
    >> > {4d36e966-e325-11ce-bfc1-08002be10318}
    >> > 1.688: OEM file scan used 250 ticks
    >> > 2.016: The file c:\windows\system32\ntdll.dll is open or in use by another
    >> > application.
    >> >
    >> > Close all other applications and then click Retry.
    >> > 2.016: AnalyzePhaseOne: used 578 ticks
    >> > 2.016: GlobalErrorReturnCode set to 1359 (0x54f)
    >> > 2.016: AnalyzeComponents: Cancelled
    >> > 2.016: Inventory complete: ReturnStatus=1359, 594 ticks
    >> > 2.016: Num Ticks for invent : 594
    >> > 2.031: An internal error occurred.
    >> > 2.031: KB956572 installation did not complete.
    >> > 2.031: Update.exe extended error code = 0x54f
    >> >
    >> >
    >> > Many Thanks.
    >>


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