Do I have this Conficker virus?

I have tried numerous times to update Windows and this is what I get. After
running all sorts of virus scans nothing is showing up. So why isn't this
windows updating? Windows XP2


[Error number: 0x80072EFF]
The website has encountered a problem and cannot display the page you are
trying to view. The options provided below might help you solve the problem.

Bob wrote:
> I have tried numerous times to update Windows and this is what I
> get. After running all sorts of virus scans nothing is showing up.
> So why isn't this windows updating? Windows XP2
>
> [Error number: 0x80072EFF]
> The website has encountered a problem and cannot display the page
> you are trying to view. The options provided below might help you
> solve the problem.

Visit this web page (using Internet Explorer - no other web browser):
http://onecare.live.com/site/en-us/default.htm
(Perform a "Protection Scan")

Also - may want to read the following web page:
http://www.microsoft.com/protect/com...conficker.mspx

Download, install, run, update and perform a full scan (separately) with the
following two applications (freeware versions are the ones to use for this):

SuperAntiSpyware
http://www.superantispyware.com/

MalwareBytes
http://www.malwarebytes.com/

After performing a full scan with one and then the other and removing
whatever they both find completely, you may uninstall these products,
if you wish.

Reboot.

Start button --> RUN and type in:
%SystemRoot%\system32\net stop wuauserv
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\regsvr32 %SystemRoot%\system32\wups2.dll
--> Click OK.

Start button --> RUN and type in:
%SystemRoot%\system32\net start wuauserv
--> Click OK.

Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the root
of the C:\ drive, do the following:

Close all Internet Explorer windows and other applications.

Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.

(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...

Reboot.

Download/Install the latest Windows Installer:
http://www.microsoft.com/downloadS/d...displaylang=en

Reboot.

Log on as an user with administrative rights and open Internet Explorer and
visit http://windowsupdate.microsoft.com/ and select to do a CUSTOM scan...
(Every time you are about to click on something while at these web pages -
first press and hold down the CTRL key while you click on it. You can
release the CTRL key after clicking each time.)

Once the scan is done, select just _ONE_ of the high priority updates
(deselect any others) and install it.

Reboot again.

If it did work - try the web page again - selecting no more than 3-5 at a
time.

The Optional Software updates are generally safe - although I recommend
against the "Windows Search" one. I would completely avoid the Optional
Hardware updates.

Come back - let us know if that worked.
.... Really - come back and let everyone know if that worked.

If it seemed to have failed, do this:

Click Start, and then click Run.
In the Open box, type: %windir%\windowsupdate.log
and then click OK.

Scroll down towards the bottom for the latest entries to locate any error
code(s) or explanation as to why the page cannot be displayed.

You can copy/paste the last 50 or so lines here...

How to read the Windowsupdate.log file:
http://support.microsoft.com/kb/902093

-
Shenan Stanley
MS-MVP
--
How To Ask Questions The Smart Way
http://www.catb.org/~esr/faqs/smart-questions.html

hello, i think you have the virus. i don't know what to do to get rid of it
but that is a symptom. Good luck

"Bob" wrote:

> I have tried numerous times to update Windows and this is what I get. After
> running all sorts of virus scans nothing is showing up. So why isn't this
> windows updating? Windows XP2
>
>
> [Error number: 0x80072EFF]
> The website has encountered a problem and cannot display the page you are
> trying to view. The options provided below might help you solve the problem.
>
>

"xtina" wrote:

> hello, i think you have the virus. i don't know what to do to get rid of it
> but that is a symptom. Good luck
>
> "Bob" wrote:
>
> > I have tried numerous times to update Windows and this is what I get. After
> > running all sorts of virus scans nothing is showing up. So why isn't this
> > windows updating? Windows XP2
> >
> >
> > [Error number: 0x80072EFF]
> > The website has encountered a problem and cannot display the page you are
> > trying to view. The options provided below might help you solve the problem.
> >
> > Hi Stanley.
I have the same promlem and done all you talked about, but no succsess. I
had virsuscan that found troja and delated it before I found this forum. AVG
did not updat so found few others to run. They don't find anything now but
only have Live One Care installed now and it find nothing. Can't update
WIndows Error number: 0x80072EFF and can't run House Call. Command Prompt
distrub screen if I try to open but can open it with Start;Run
Last in Windowsupdate.log file:
2009-03-15 15:38:21:218 832 c64 DnldMgr * Update is not allowed to
download due to regulation.
2009-03-15 15:38:21:218 832 c64 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
C43EC45D-F9C5-4411-8C9E-F8C662BAF9FC is "Priority" regulated and can NOT
download. Sequence 9607 vs AcceptRate 5320.
2009-03-15 17:20:21:218 832 ea4 DnldMgr *********** DnldMgr: Regulation
Refresh [Svc: {7971F918-A847-4430-9279-4A52D1EFE18D}] ***********
2009-03-15 17:20:21:218 832 ea4 DnldMgr Contacting regulation server for 1
updates.
2009-03-15 17:20:21:906 832 ea4 Misc Validating signature for
C:\WINDOWS\SoftwareDistribution\WuRedir\7971F918-A847-4430-9279-4A52D1EFE18D\wuredir.cab:
2009-03-15 17:20:21:906 832 ea4 Misc Microsoft signed: Yes


.......... this start to happen after this in Windowsupdate.log file:


2009-03-16 22:07:31:125 832 f20 DnldMgr * Regulation call complete.
0x00000000
2009-03-16 22:07:31:187 832 f20 DnldMgr *********** DnldMgr: New download
job [UpdateId = {C43EC45D-F9C5-4411-8C9E-F8C662BAF9FC}.100] ***********
2009-03-16 22:07:31:187 832 f20 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
C43EC45D-F9C5-4411-8C9E-F8C662BAF9FC is "Priority" regulated and can NOT
download. Sequence 9607 vs AcceptRate 6464.
2009-03-16 22:07:31:187 832 f20 DnldMgr * Update is not allowed to
download due to regulation.
2009-03-16 22:07:31:187 832 f20 DnldMgr Regulation:
{7971F918-A847-4430-9279-4A52D1EFE18D} - Update
C43EC45D-F9C5-4411-8C9E-F8C662BAF9FC is "Priority" regulated and can NOT
download. Sequence 9607 vs AcceptRate 6464.
2009-03-16 22:53:17:062 832 f50 AU AU found 0 updates for install at shutdown
2009-03-16 22:53:17:078 1632 67c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0200) ===========
2009-03-16 22:53:17:078 1632 67c Misc = Process: C:\WINDOWS\Explorer.EXE
2009-03-16 22:53:17:078 1632 67c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-03-16 22:53:17:078 1632 67c Shutdwn Install at shutdown: no updates to
install
2009-03-16 22:53:35:328 832 184 AU ########### AU: Uninitializing
Automatic Updates ###########
2009-03-16 22:53:39:343 832 184 Service *********
2009-03-16 22:53:39:343 832 184 Service ** END ** Service: Service exit
[Exit code = 0x240001]
2009-03-16 22:53:39:343 832 184 Service *************
2009-03-17 09:15:04:765 840 70c Misc =========== Logging initialized
(build: 7.2.6001.788, tz: -0200) ===========
2009-03-17 09:15:04:781 840 70c Misc = Process:
C:\WINDOWS\System32\svchost.exe
2009-03-17 09:15:04:781 840 70c Misc = Module:
C:\WINDOWS\system32\wuaueng.dll
2009-03-17 09:15:04:765 840 70c Service *************
2009-03-17 09:15:04:781 840 70c Service ** START ** Service: Service startup
2009-03-17 09:15:04:781 840 70c Service *********
2009-03-17 09:15:07:390 840 70c Agent * WU client version 7.2.6001.788
2009-03-17 09:15:07:390 840 70c Agent * Base directory:
C:\WINDOWS\SoftwareDistribution
2009-03-17 09:15:07:390 840 70c Agent * Access type: No proxy
2009-03-17 09:15:07:406 840 70c Agent * Network state: Connected
2009-03-17 09:15:52:640 840 70c Agent *********** Agent: Initializing
Windows Update Agent ***********
2009-03-17 09:15:52:640 840 70c Agent *********** Agent: Initializing
global settings cache ***********
2009-03-17 09:15:52:640 840 70c Agent * WSUS server: <NULL>
2009-03-17 09:15:52:640 840 70c Agent * WSUS status server: <NULL>
2009-03-17 09:15:52:640 840 70c Agent * Target group: (Unassigned
Computers)
2009-03-17 09:15:52:640 840 70c Agent * Windows Update access disabled: No
2009-03-17 09:15:53:515 840 70c Agent * Found 1 persisted download calls
to restore
2009-03-17 09:15:53:671 840 70c DnldMgr Download manager restoring 1
downloads
2009-03-17 09:15:54:281 840 70c Agent * Successfully loaded 1 persisted
download calls.
2009-03-17 09:15:54:359 840 70c AU ########### AU: Initializing Automatic
Updates ###########

Please help
HB

Absent any serious numerical Errors in your windowsupdate.log, you may be
seeing a delay caused by excessive demand on the servers ("Update is not
allowed to download due to regulation"). It can take up to 7 days or more
(sometimes much more) for all Automatic Update users to get & install new
updates when so many have been released on the second Tuesday of a given
month. See http://support.microsoft.com/kb/910340

You can try downloading/installing the updates via Windows/Microsoft Update
(WinXP) or running Windows Update manually (Vista) instead: Understand that
by doing so, you're pushing all the Automatic Updates users further back in
the queue (which may explain, at least in part, why Automatic Updates hasn't
brought them in for you yet).
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Client - since 2002


HB wrote:
<snip>
> I have the same promlem and done all you talked about, but no succsess. I
> had virsuscan that found troja and delated it before I found this forum.
> AVG
> did not updat so found few others to run. They don't find anything now but
> only have Live One Care installed now and it find nothing. Can't update
> WIndows Error number: 0x80072EFF and can't run House Call. Command Prompt
> distrub screen if I try to open but can open it with Start;Run
> Last in Windowsupdate.log file:
> 2009-03-15 15:38:21:218 832 c64 DnldMgr * Update is not allowed to
> download due to regulation.
> 2009-03-15 15:38:21:218 832 c64 DnldMgr Regulation:
> {7971F918-A847-4430-9279-4A52D1EFE18D} - Update
> C43EC45D-F9C5-4411-8C9E-F8C662BAF9FC is "Priority" regulated and can NOT
> download. Sequence 9607 vs AcceptRate 5320.
<snip>