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Automatic Update Service Not Starting

Windows Update


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  #1  
Old 25-03-2009
RobTheOrganGuru
 
Posts: n/a
Automatic Update Service Not Starting

For the last couple of days or so I'm unable to access the Windows Updates
Site due to the AutoMatic Service not starting correctly, I've tried the
Windows Update Repair Tool, "Dialafix" ect.

I'm using xp x64 Edition service pack 2 as my O/S

This service is currently stoped

The Error Message I get when trying to start is this:


"Could Not Start Automatic Updates Service On Local Computer Error 126: The
Specified Moduel could not be found"

Any Ideas Please?

Thanks

Rob


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  #2  
Old 25-03-2009
PA Bear [MS MVP]
 
Posts: n/a
Re: Automatic Update Service Not Starting

There is a very good chance are that you are seeing the affects of a
hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

2. Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe
Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.
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  #3  
Old 26-03-2009
RobTheOrganGuru
 
Posts: n/a
All looks fine to me any other suggestions?

I have scanned for all viruses and trojans and they have come back all fine
and clean nothing to report.

Any other ideas?

Scanning won't do squat. Post a link to the forum thread where you posted
the requested logs for analysis by an expert.
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  #4  
Old 28-03-2009
PA Bear [MS MVP]
 
Posts: n/a
Re: Automatic Update Service Not Starting

Back atcha! Since you neglect to quote previous posts in your replies, who
knows what's going on in this thread?

(Not everyone here is accessing this newsgroup via the web-interface so we
don't have all previous posts in a given thread at our fingertips.)
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  #5  
Old 28-03-2009
RobTheOrganGuru
 
Posts: n/a
Re: Automatic Update Service Not Starting

I don't even have that kind of Malware unfortunately, I'm very PC Literate, I
have scanned with my AntiSpyware and Malware Programs nothings come up so is
there a way of repairing the Windows Update Service??
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  #6  
Old 28-03-2009
PA Bear [MS MVP]
 
Posts: n/a
Re: Automatic Update Service Not Starting

You can scan with hundreds of anti-spyware/anti-spyware & anti-virus apps
and still be infected!! There isn't a scanner on earth that can detect and
remove all the BadGuys.

I don't care how "PC literate" you may be, you don't know as much as the
experts in those forums do.

Conclusion: No one here can fix this for you and Windows Update Service does
not need to be repairs, your computer does.
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  #7  
Old 28-03-2009
RobTheOrganGuru
 
Posts: n/a
Re: Automatic Update Service Not Starting

I tried Registering The following Files in CMD

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll *
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll


wuaueng1.dll is the problem

"LoadLibary("wuaueng1.dll")Failed - The Specified Module Could not be found"
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  #8  
Old 30-03-2009
Harry Johnston [MVP]
 
Posts: n/a
Re: Automatic Update Service Not Starting

Well ... you could try downloading the Windows Update installer from the
Download Center and running it from Safe Mode with the /wuforce switch.

This won't help if malware is still lurking on your machine. Note that
conventional scanning tools will not work against all malware.
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  #9  
Old 31-03-2009
RobTheOrganGuru
 
Posts: n/a
Re: Automatic Update Service Not Starting

I decided to re-install XP on Sunday.

I sucessfully got to the Windows Update Site to download all avaialble
updates installed fine.

I attempted to get to the update page again, but I had "Windows Update
Cannot Be Displayed"

At this time I checked that the Windows Update and BIS service where all
good and they where, tried again same problem.

I tried re-regestering the following via cmd

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll *
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

There seems to be a problem with this file * for some reason

"LoadLibary("wuaueng1.dll")Failed - The Specified Module Could not be found"

Tried doing a sfc/scannow

Nothing.

This sounds like to me that the Windows Update Agent Tool is corrupted how
do I go about fixing this?

Thanks

Rob
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  #10  
Old 31-03-2009
PA Bear [MS MVP]
 
Posts: n/a
Re: Automatic Update Service Not Starting

Right-click on My Computer | Properties: What version is displayed on the
resulting tab?

Did you do a Repair Install or did you format & clean install?

What anti-virus application or security suite is installed and is your
subscription current? What anti-spyware applications (other than Defender)?
What third-party firewall (if any)?

Has the Windows Firewall or a third-party firewall been enabled at all
times?

Is the machine on a network? Have you used anything other than a brand-new
or freshly formatted USB key or CD/DVD since the "re-install"?
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  #11  
Old 31-03-2009
RobTheOrganGuru
 
Posts: n/a
Re: Automatic Update Service Not Starting

I did a format and clean install the o/s is XP Professional x64 Edition

I have Avast and Comodo Firewall
SuperAntispyware, Malware Byetes and A-Squared.

The Windows Firewall Is Off.

No Network its just a stand alone.

Using the Origional Disk With No Problems

What next?

Thanks.
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  #12  
Old 31-03-2009
PA Bear [MS MVP]
 
Posts: n/a
Re: Automatic Update Service Not Starting

Is Automatic Updates enabled?

Are you only getting the "Page cannot be displayed" error when you attempt
to access http://windowsupdate.microsoft.com or is it happening with any
page?

Right-click on %windows%\System32\wuaueng.dll <=this file | Select
Properties | Click on Version tab: Is it v7.2.6001.788?
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  #13  
Old 31-03-2009
RobTheOrganGuru
 
Posts: n/a
Hi there just an update.

I carried out a repair install and tried to start the automatic updates
service again I'm faced with a different error code now any suggestions
please?

"Could Not Start the Automatic Updates Automatic Updates Service On Local
Computer Error 1083 The Execuatable that this service is configured to run
in does not implement the service"

WTF did you do a Repair Install? Can you answer my questions or am I just
wasting my time?

Back to square one now:
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  #14  
Old 02-06-2009
Member
 
Join Date: Jun 2009
Posts: 1
Solution

Had the exact same problem on Windows XP 64 bit. This is what finally fixed it for me:

Step 1 Backup the Registry
=================================
WARNING: If you use the Registry Editor incorrectly, you may cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that you can solve problems that result from using the Registry Editor incorrectly. Use the Registry Editor at your own risk.

1. Click Start, click Run, type REGEDIT, and click OK.
2. After we open the registry editor, locate this branch using the (+) icon in the left pane:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv

3. Please click on wuauserv folder in the left pane, right click on the branch name wuauserv and choose Export.
4. Save the branch to your desktop with a name wuauserv.
Step 2 Remove the wuauserv subkey
===================================
1. Click Start, click Run, type in REGEDIT and press Enter.
2. Locate to the following folder:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv
3. Please right click on the wuauserv folder and select Delete
Step 3 Import the correct wuauserv subkey
================================
1. Click Start, Run, type: notepad C:\fix.reg and press Enter. Choose Yes when you are prompted.
2. Copy the following commands and then paste them into the opened Notepad window.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv]
"Type"=dword:00000020
"Start"=dword:00000002
"ErrorControl"=dword:00000001
"ImagePath"=hex(2):25,00,73,00,79,00,73,00,74,00,65,00,6d,00,72,00,6f,00,6f,00, 74,00,25,00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73, 00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00, 6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"DisplayName"="Automatic Updates"
"ObjectName"="LocalSystem"
"Description"="Enables the download and installation of Windows updates. If this service is disabled, this computer will not be able to use the Automatic Updates feature or the Windows Update Web site."
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Parameters]
"ServiceDll"=hex(2):43,00,3a,00,5c,00,57,00,49,00,4e,00,44,00,4f,00,57,00,53, 00,5c,00,73,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,77,00,75,00, 61,00,75,00,73,00,65,00,72,00,76,00,2e,00,64,00,6c,00,6c,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv\Enum]
"0"="Root\\LEGACY_WUAUSERV\\0000"
"Count"=dword:00000001
"NextInstance"=dword:00000001
3. After you paste the above commands, please close the Notepad window. Choose Yes when you are prompted to save the file.
4. Click Start, Run, type: C:\fix.reg and press Enter to run the commands we have pasted.
Step 4
================================
1. Please click Start, click Run, type in "cmd" (without quotation marks) and press Enter.
2. Click Start, click Run, type cmd, and then click OK.
3. Type: Sc sdset wuauserv D:(A;;CCLCSWRPWPDTLOCRRC;;;SY)(A;;CCDCLCSWRPWPDTLOCRSDRCWDWO;;;BA)(A;;CCLCSWLOCRRC;;;AU)(A;;CCLCSWRP WPDTLOCRRC;;;PU), and then press ENTER.
Please copy the above command, right click in the opened command window, and then choose Paste. Press Enter and you will receive a "Success" message.
4. Type Exit to close the command prompt.
5. Try Windows Update again.
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