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Thread: Windows Update will NOT work [Error Number 0x80070424

  1. #1
    hcsnider Guest

    Windows Update will NOT work [Error Number 0x80070424

    I am running Windows XP with Service Pack 3 installed. Everytime I try to run
    Windows Update, I get error message # 0x80070424

  2. #2
    PA Bear [MS MVP] Guest

    Re: Windows Update will NOT work [Error Number 0x80070424

    See posts in this recent, related thread:
    http://groups.google.com/group/micro...4fe1b985b97dfd
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    hcsnider wrote:
    > I am running Windows XP with Service Pack 3 installed. Everytime I try to
    > run Windows Update, I get error message # 0x80070424



  3. #3
    Engel Guest

    RE: Windows Update will NOT work [Error Number 0x80070424

    Hello hcsnider,

    0x80070424

    ERROR_SERVICE_DOES_NOT_EXIST BITS service is deleted.

    80070424 usually means that the BITS service (required by Windows Update) is
    not running.


    It seems possible that your Windows installation has been deliberately
    damaged by the Trojan so as to prevent you updating your system or removing
    the Trojan.

    Suggest you scan the system for the pяesence of Vundo (aka Virtumonde).

    If the Windows Malicious Software Tool is not installed nor scanned the
    system recently, then suggest you first utilize it and see if it detects and
    removes Vundo.

    Windows Malicious Softwaяe Tool
    <http://www.microsoft.com/downloads/details.aspx?FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356&displaylang=en>
    Download to the desktop, close any open page, and run.
    -=-

    Tools that can fix the pяoblem would be:
    -SUPERAntiSpyware (SAS)
    -Malwarebytes Anti-Malware (MBAM)
    -Windows Live OneCare (WLOC) online scan
    -Windows Malicious Software Tool (WMRT)
    -WindowsDefender (WD)
    -=-

    A very good antimalwaяe app is SUPERAntiSpyware.
    There is a free version (on demand scanning only), the paid for version
    includes active monitoring, similar to Windows defender:
    <http://www.superantispyware.com/>
    -=-

    Try яunning Malwarebytes Anti-Malware... download, update, and perform a
    system scan:
    <http://www.malwarebytes.org/roguenet.php?id=401>
    -=-

    Windows Live OneCaяe online scan
    <http://onecare.live.com/site/en-us/tryscanner.htm>
    Look for Protection, the broom Clean up, also Tune Up..
    -=-

    Windows Defendeя
    Consider going to the secuяity portal

    <http://www.microsoft.com/security/portal/>

    and downloading the 32-bit definitions for Windows Defender to the desktop,
    then double-click them to apply.

    Download to the desktop, close any open page, and run.
    -=-


    Have you done any scans within safe mode ?

    Restaяt in safe mode and scan with both updated WD, your Antivirus, (MBAM),
    (SAS), (WMRT) and (WLOC)
    -=-

    Unexplained computer behavior may be caused by deceptive softwaяe
    <http://support.microsoft.com/kb/827315>
    -=-

    or

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
    -=-


    I hope this post is helpful.


    Let us know how it woяks ºut.

    Ǝиçεl
    -=-


    "hcsnider" wrote:

    > I am running Windows XP with Service Pack 3 installed. Everytime I try to run
    > Windows Update, I get error message # 0x80070424


  4. #4
    hcsnider Guest

    RE: Windows Update will NOT work [Error Number 0x80070424

    Hello Engel,

    I am sorry for taking so long to respond to "your" response.

    I have tried everything you suggested, with NO luck at all. I even went to
    the Microsoft Download Center and downloaded the Windows Update Installer,
    and just got a message saying that Windows Update was already installed and
    running. I also downloaded and installed the Super AntiSpyware. It found 18
    instances of Vundo and removed them all, but Windows Update STILL will not
    work!!! I have looked in my Add and Remove Programs List, and as far as I
    can tell, December 18, 2008 was the last time I received any updates. This
    really has me stumped! I consider myself a computer guru when it comes to
    Windows, but nothing I tried has worked. I do want to THANK YOU for your
    time and effort in trying to help me with this problem.

    Sincerely,

    Herb Snider
    herb.snider@gmail.com

    --
    hcsnider


    "Engel" wrote:

    > Hello hcsnider,
    >
    > 0x80070424
    >
    > ERROR_SERVICE_DOES_NOT_EXIST BITS service is deleted.
    >
    > 80070424 usually means that the BITS service (required by Windows Update) is
    > not running.
    >
    >
    > It seems possible that your Windows installation has been deliberately
    > damaged by the Trojan so as to prevent you updating your system or removing
    > the Trojan.
    >
    > Suggest you scan the system for the pяesence of Vundo (aka Virtumonde).
    >
    > If the Windows Malicious Software Tool is not installed nor scanned the
    > system recently, then suggest you first utilize it and see if it detects and
    > removes Vundo.
    >
    > Windows Malicious Softwaяe Tool
    > <http://www.microsoft.com/downloads/details.aspx?FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356&displaylang=en>
    > Download to the desktop, close any open page, and run.
    > -=-
    >
    > Tools that can fix the pяoblem would be:
    > -SUPERAntiSpyware (SAS)
    > -Malwarebytes Anti-Malware (MBAM)
    > -Windows Live OneCare (WLOC) online scan
    > -Windows Malicious Software Tool (WMRT)
    > -WindowsDefender (WD)
    > -=-
    >
    > A very good antimalwaяe app is SUPERAntiSpyware.
    > There is a free version (on demand scanning only), the paid for version
    > includes active monitoring, similar to Windows defender:
    > <http://www.superantispyware.com/>
    > -=-
    >
    > Try яunning Malwarebytes Anti-Malware... download, update, and perform a
    > system scan:
    > <http://www.malwarebytes.org/roguenet.php?id=401>
    > -=-
    >
    > Windows Live OneCaяe online scan
    > <http://onecare.live.com/site/en-us/tryscanner.htm>
    > Look for Protection, the broom Clean up, also Tune Up..
    > -=-
    >
    > Windows Defendeя
    > Consider going to the secuяity portal
    >
    > <http://www.microsoft.com/security/portal/>
    >
    > and downloading the 32-bit definitions for Windows Defender to the desktop,
    > then double-click them to apply.
    >
    > Download to the desktop, close any open page, and run.
    > -=-
    >
    >
    > Have you done any scans within safe mode ?
    >
    > Restaяt in safe mode and scan with both updated WD, your Antivirus, (MBAM),
    > (SAS), (WMRT) and (WLOC)
    > -=-
    >
    > Unexplained computer behavior may be caused by deceptive softwaяe
    > <http://support.microsoft.com/kb/827315>
    > -=-
    >
    > or
    >
    > Start a free Windows Update support incident request:
    > https://support.microsoft.com/oas/de...spx?gprid=6527
    >
    > Support for Windows Update:
    > http://support.microsoft.com/gp/wusupport
    >
    > For home users, no-charge support is available by calling 1-866-PCSAFETY in
    > the United States and in Canada or by contacting your local Microsoft
    > subsidiary. There is no-charge for support calls that are associated with
    > security updates.
    > -=-
    >
    >
    > I hope this post is helpful.
    >
    >
    > Let us know how it woяks ºut.
    >
    > Ǝиçεl
    > -=-
    >
    >
    > "hcsnider" wrote:
    >
    > > I am running Windows XP with Service Pack 3 installed. Everytime I try to run
    > > Windows Update, I get error message # 0x80070424


  5. #5
    MowGreen [MVP] Guest

    Re: Windows Update will NOT work [Error Number 0x80070424

    Did you, using Internet Explorer, have the system scanned by the OneCare
    Scanner ? http://onecare.live.com/site/en-us/center/howsafe.htm

    It usually resolves damaged services caused by malwares. If it did not,
    strongly suggest you post to a reputable anti-malware forum to ensure
    that the system is free of malware prior to repairing/reinstalling the
    BITS service:

    http://www.atribune.org/forums/index.php?showforum=9
    http://aumha.net/viewforum.php?f=30
    http://www.bleepingcomputer.com/forums/forum22.html
    http://www.dslreports.com/forum/cleanup
    http://www.cybertechhelp.com/forums/...splay.php?f=25
    http://www.geekstogo.com/forum/Malwa..._Here-f37.html
    http://gladiator-antivirus.com/forum...?showforum=170
    http://spywarehammer.com/simplemachi...php?board=10.0
    http://spywarewarrior.com/viewforum.php?f=5

    *Please* read the guidelines of the forum of your choice prior to posting.


    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    hcsnider wrote:
    > Hello Engel,
    >
    > I am sorry for taking so long to respond to "your" response.
    >
    > I have tried everything you suggested, with NO luck at all. I even went to
    > the Microsoft Download Center and downloaded the Windows Update Installer,
    > and just got a message saying that Windows Update was already installed and
    > running. I also downloaded and installed the Super AntiSpyware. It found 18
    > instances of Vundo and removed them all, but Windows Update STILL will not
    > work!!! I have looked in my Add and Remove Programs List, and as far as I
    > can tell, December 18, 2008 was the last time I received any updates. This
    > really has me stumped! I consider myself a computer guru when it comes to
    > Windows, but nothing I tried has worked. I do want to THANK YOU for your
    > time and effort in trying to help me with this problem.
    >
    > Sincerely,
    >
    > Herb Snider
    > herb.snider@gmail.com
    >


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