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Thread: Cannot connect to Windows Update

  1. #1
    wolfman83661 Guest

    Cannot connect to Windows Update

    Im using windonws xp home and have been experiancing a crash on internet
    explorer occasionally. In the error windows it says to link here to possibly
    correct the problem. When i do so it takes me to a page saying to upadate
    windows. But when i go thru start menu, all programs, windows update it takes
    me back to the same page. No links to update on the page at all.

  2. #2
    PA Bear [MS MVP] Guest

    Re: Cannot connect to Windows Update

    There a very good chance are that you're seeing the affects of a hijackware
    infection.

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/ma...e/default.mspx

    2. Run this online scan (in safe mode w/networking, if need be):
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run a /thorough/ check for hijackware, including posting the requested
    logs in an appropriate forum, not here.

    Checking for/Help with Hijackware
    http://aumha.net/viewtopic.php?f=30&t=4075
    http://mvps.org/winhelp2002/unwanted.htm
    http://inetexplorer.mvps.org/data/prevention.htm
    http://inetexplorer.mvps.org/tshoot.html
    http://www.mvps.org/sramesh2k/Malware_Defence.htm
    http://www.elephantboycomputers.com/...moving_Malware

    **Seek expert assistance in
    http://spywarehammer.com/simplemachi...php?board=10.0,
    http://forums.spybot.info/forumdisplay.php?f=22,
    http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    =====================
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    wolfman83661 wrote:
    > Im using windonws xp home and have been experiancing a crash on internet
    > explorer occasionally. In the error windows it says to link here to
    > possibly
    > correct the problem. When i do so it takes me to a page saying to upadate
    > windows. But when i go thru start menu, all programs, windows update it
    > takes me back to the same page. No links to update on the page at all.



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