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Thread: Security Update for SQL Server 2000 Service Pack 4 (KB960082) Fail

  1. #1
    XammaX Guest

    Security Update for SQL Server 2000 Service Pack 4 (KB960082) Fail

    This update downloaded with my automatic updates but continues to fail to
    install. I had a similar problem with the previous service pack 3 update to
    SQL Server 2000 which took over eight hours on the phone with MS tech support
    (which they originally wanted me to pay for but I told them this was an
    automatic update, not something I had downloaded or a 3rd party install). I
    really do not want to go the same route as last time talking with several
    tech support people on opposite ends of the planet. I need to know why this
    update refuses to install. I have rebooted and rebooted and installed a few
    times and it doesn't help the install. Please help!

  2. #2
    PA Bear [MS MVP] Guest

    Re: Security Update for SQL Server 2000 Service Pack 4 (KB960082) Fail

    How to troubleshoot Windows Update, Microsoft Update, and Windows Server
    Update Services installation issues:

    1. See the "Need more help? Tell us what problem you are having" section of

    2. You cannot install some updates or programs

    3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
    associated with the download/install.

    How to read the WindowsUpdate.log file

  3. #3
    uj Guest

    RE: Security Update for SQL Server 2000 Service Pack 4 (KB960082) Fail

    i also have an error while installing this update on Windws Server 2003 R2.
    The error is 0x642. I have tried to install this several times, have
    rebooted and tried again, shutdown and waited started server PC up, still no
    joy. The server is a domain controller with active directory running.
    Looked at MS09-004 which had Known issues with this security update section.
    On referenced article # 967092 but that again got me no joy. Followed
    instructions on serveral hints but still no joy.

  4. #4
    Robert Aldwinckle Guest

    Re: Security Update for SQL Server 2000 Service Pack 4 (KB960082) Fail

    <cmd_output OS="XPsp3">
    E:\>set /a c = 0x642
    E:\>net helpmsg %c%

    User cancelled installation.

    I suspect you found the wrong code. <eg>

  5. #5
    PA Bear [MS MVP] Guest
    You, too, could open a free support incident.

    Any group policy also may affect your installation. Check for the group
    policy Or IE tools - internet option & check for "Security tab thn check
    security level. try by reducing it to med or low.

    I am having the same concern also. Is there a fix for this yet?

  6. #6
    Join Date
    Aug 2009
    Try this below

    Not sure of your configuration, etc., but I had the same issue and the way I
    resolved it was to go into services and change the MSSQL$SBSMONITORING from
    disabled to manual and this allowed the update to be installed. Then again,
    it might have just been a fluke, but that's all I did and the update
    installed after the change. I hope it works for you.

    change MSSQL$SBSMONITORING to manual.

  7. #7
    How do I get in to Services?

    Setting MSSQL$SBSMONITORING from Disabled to Manual also solved my problem. So this is probably not a fluke.
    Sounds like a very repeatable issue and solution.

  8. #8
    Join Date
    Nov 2009

    Re: Security Update for SQL Server 2000 Service Pack 4 (KB960082) Fail

    Same problem, but running XP Media Center Edition. I don't see MSSQL$SBSMONITORING in the Services box.... Some other MSSQL* services but not an obvious alternative to MSSQL$SBSMONITORING...

    Any suggestions?

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