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Thread: Cannot Update Windows! [Error number: 0x80070422]

  1. #1
    Foreseer Guest

    Cannot Update Windows! [Error number: 0x80070422]

    Going to Microsoft Update Link here
    http://update.microsoft.com/microsof....aspx?ln=en-us
    ----------------------------------------------------------------------------
    The following Displays:

    The site cannot continue because one or more of these Windows services is
    not running:

    Automatic Updates (allows the site to find, download and install
    high-priority updates for your computer)
    Background Intelligent Transfer Service (BITS) (helps updates download more
    quickly and without problems if the download process is interrupted)
    Event Log (keeps a record of updating activities to help with
    troubleshooting, if needed)
    To make sure these services are running:
    1. Click Start, and then click Run.
    2. Type services.msc and then click OK.
    3. In the list of services, double-click on Automatic Updates and then click
    Properties.
    4. In the Startup type list, select Automatic and click Apply.
    5. Verify that the Service status is started, if the Service Status is
    Stopped click on the Start Button.
    6. In the list of services, double-click on Background Intelligent Transfer
    Service (BITS) and then click Properties.
    7. In the Startup type list, select Manual and click Apply.
    8. Verify that the Service status is started, If the Service Status is
    Stopped click on the Start Button.
    9. In the list of services, double-click on Event Log and then click
    Properties.
    10. In the Startup type list, select Automatic and click Apply.
    11. Verify that the Service status is started, If the Service Status is
    Stopped click on the Start Button.
    If this does not resolve the problem you may request help from one of the
    following resources.

    For self-help options:

    Frequently Asked Questions
    Find Solutions
    Windows Update Newsgroup
    For assisted support options:
    Microsoft Online Assisted Support (no-cost for Windows Update issues)

    ------------------------------------------------------------------------------------

    Following All the listed steps: I cannot get Automatic Updates to switch!!!
    Everytime I go into service.msc and change to automaic it goes back to
    Disabled.

    How can I fix this!


  2. #2
    TaurArian Guest

    Re: Cannot Update Windows! [Error number: 0x80070422]

    Recently "Robert Aldwinckle" pointed out to me that "0x422 = 1058"

    Due to the many problems users have which are related with the 1058 error it
    may be worth checking for viruses/malware -

    System may be infected with malware "Vundo"
    http://www.microsoft.com/security/po...=Win32%2fVundo

    If on the other hand, it's a true "0x80070422" and your system is clean -
    FYI
    The necessary service "Automatic Updates" (WUAUSERV) is not started or is
    unavailable. Error 0x80070422
    http://update.microsoft.com/windowsu...=en&IsMu=False

    Error message when you try to install updates by using the Windows Update
    Web site or the Microsoft Update Web site: "0x80070422"
    http://support.microsoft.com/kb/958043

  3. #3
    tflabo Guest

    RE: Cannot Update Windows! [Error number: 0x80070422]

    I am also having this problem and Automatic Updates will not stay enabled.
    Just before this occurred My Windows Defender detected some malicious
    software which I had deleted. So I'm wondering if perhaps some virus is
    causing this as well. I also ran Norton AntiVirus several times and deleted
    cookies and Temporary Internet files to no avail. Rebooting is not helping
    either. I've sent a message to Miscrosoft so waiting to see why Automatic
    Updates keeps defaulting to Disabled

  4. #4
    PA Bear [MS MVP] Guest

    Re: Cannot Update Windows! [Error number: 0x80070422]

    Chances are that you're seeing the affects of a hijackware infection.

    1. See if you can download/run the MSRT manually:
    http://www.microsoft.com/security/ma...e/default.mspx

    2. Run this online scan (in safe mode w/networking, if need be):
    http://onecare.live.com/site/en-us/center/howsafe.htm

    3. Run additional checks for hijackware, including posting your hijackthis
    log to an appropriate forum.

    Checking for/Help with Hijackware

    When all else fails, HijackThis v2.0.2
    or another appropriate forum for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.
    =====================
    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.

  5. #5
    ronrieger Guest

    RE: Cannot Update Windows! [Error number: 0x80070422]

    I'm having the exact same problem with automatic updates. I have also tried
    everything you have and have gotten the same results as you have. I just
    discovered this problem today when I found out my automatic updates were no
    longer working. If you find a solution please let me know.

  6. #6
    DVD Fuel Guest

    RE: Cannot Update Windows! [Error number: 0x80070422]

    I was having this same problem. Here's what worked for me. You need to
    delete a virus .dll file that's in your system folder. Restart your computer
    in safe mode (F8 at startup). Go to:

    windows/system32/pmnlkkay.dll

    The file is protected so I wasn't able to delete it using my virus software
    or manually dragging to the recycling bin. What you have to do is rename the
    file (delete or virus or whatever) and drag it to your desktop. Make sure
    that you are moving the file and not just copying it. Once it's out of your
    system folder restart and follow the instructions for activating automatic
    updates.

    1. Click Start, and then click Run.
    > 2. Type services.msc and then click OK.
    > 3. In the list of services, double-click on Automatic Updates and then click
    > Properties.
    > 4. In the Startup type list, select Automatic and click Apply.
    > 5. Verify that the Service status is started, if the Service Status is
    > Stopped click on the Start Button.
    > 6. In the list of services, double-click on Background Intelligent Transfer
    > Service (BITS) and then click Properties.
    > 7. In the Startup type list, select Manual and click Apply.
    > 8. Verify that the Service status is started, If the Service Status is
    > Stopped click on the Start Button.
    > 9. In the list of services, double-click on Event Log and then click
    > Properties.
    > 10. In the Startup type list, select Automatic and click Apply.
    > 11. Verify that the Service status is started, If the Service Status is
    > Stopped click on the Start Button.

  7. #7
    ronrieger Guest

    RE: Cannot Update Windows! [Error number: 0x80070422]

    I was able to finally get my automatic updates working again. Your computer
    is probably infected with the "Vundo" trojan or one similiar. I installed a
    free download from www.superantispyware.com, ran it, and it found the trojan
    that other free programs I tried did not find. The "Vundo" trojan was
    removed for free. Then I went back to WUAUSERV and was able to set the
    automatic updates entry to start and the problem was resolved.

    I'll bet it will work for you. I think this is a fairly new trojan that
    just hit and many malware softwares are not detecting it yet.

  8. #8
    Join Date
    Apr 2009
    Location
    Harrisburg, PA
    Posts
    1

    Re: Cannot Update Windows! [Error number: 0x80070422]

    Grats on getting rid of that virus. I used Windows Defender (WD) and tracked down the the .dlls that were still on my computer and not deleting. WD shows you where in your registry the files are and what they start. WD is good at deleting the used files, but not the start up executable files. So, when you use WD, check your WD History and check to see what lies in your registry, etc. Then delete away... if you have never done any registry work then the websites catered to doing the same thing should work. I'm old school, so I like to do it myself. LOL.

  9. #9
    Join Date
    Oct 2009
    Posts
    1

    Re: Cannot Update Windows! [Error number: 0x80070422]

    I also had the same problem, it was a spyware which was playing like this, we formatted the system 3 times becuase it was a fresh installation but no use again and again the same problem,
    Then I installed Super Anti Spyware software Free Edition and it found and cleaned the spyware after that everything was OK.

    regards.
    Last edited by maqbs; 22-10-2009 at 12:46 AM.

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