Windows update failing, error 80004002 - Vista SP1

Hi there,
Getting a little frustrated with my Microsoft support experience so far,
hopefully someone here can help. Raised a case (although this has been closed
saying customer service support are only able to send a standard email and
not help with a technical request!) anyhoo - rant over.

Basically windows update is failing to install any updates. Won't check for
updates - all fails with code 800004002. Was eventually able to change the
options for when update checks/installs by turning UAC off, but still no joy
with getting the updates installed or working properly.

This sounds like a relatively common problem yet I haven't found a solution
that works yet. Problem text is below. For anyone with access the case ID is
SRX1087814491ID

Only other potentially relevant bit of info is when I try to register the
update dlls listed, QMGR.DDL returns an error:
The module "QMGR.DLL" was loaded but the entry-point DllRegisterServer was
not found. Make sure tha "QMGR.DLL" is a valid DLL or OCX file and then try
again.

Anyone confirm if this is supposed to be a valid file on vista? As I say, I
have tried reinstalling the update agent anyway.


Here's the problem text from the case:
Problem Description: For a while now, windows updates that have been
downloaded are failing to install.

In Vista when 'select to install updates and shutdown is selected' it goes
to the normal install screen waits a while on the first one and then skip the
others and shuts down - updates remin uninstalled

Additional symptoms:
Windows update (and windows defender update) fail to check for updates with
error code 80004002

I am unable to change windows update settings from 'install automatically
every day at 3am'. No matter what I change, after I press OK, acknowledge the
UAC prompt, the setting remains unchanged.

This has been happening for quite some time - possibly couple of months.

Following some suggestions in the knowledge base and forums, I have
attempted to do the:
- 'stop service, register dlls, start service'
- 'stop service, rename software store'
- reinstall latest windows update agent. Nothing has worked so far.

Section from windowsupdate.log
2008-12-16 11:08:03:424 1188 11bc AU Launched new AU client
for directive 'Install Approval', session id = 0x1
2008-12-16 11:08:03:617 1188 11bc AU AU received handle event
2008-12-16 11:08:03:618 1188 11bc AU AU setting pending
client directive to 'Install Approval'
2008-12-16 11:08:08:781 1188 11bc Shutdwn user approved
update at shutdown
2008-12-16 11:08:08:781 1188 11bc AU AU found 17 updates to
install at shutdown.
2008-12-16 11:08:08:781 1188 11bc AU #############
2008-12-16 11:08:08:782 1188 11bc AU ## START ## AU: Install
updates
2008-12-16 11:08:08:782 1188 11bc AU #########
2008-12-16 11:08:08:782 1188 11bc AU # Initiating install
at shutdown
2008-12-16 11:08:08:782 1188 11bc AU # Approved updates = 17
2008-12-16 11:08:09:129 1188 11bc AU <<## SUBMITTED ## AU:
Install updates / installing updates [CallId =
{73071C82-EFF2-4134-BDA3-17B54850DB51}]
2008-12-16 11:08:09:130 1188 11bc Shutdwn InstallAtShutdown
starts.
2008-12-16 11:08:09:131 1188 1f9c Agent *************
2008-12-16 11:08:09:131 1188 1f9c Agent ** START ** Agent:
Installing updates [CallerId = AutomaticUpdates]
2008-12-16 11:08:09:131 1188 1f9c Agent *********
2008-12-16 11:08:09:131 1188 1f9c Agent * Updates to
install = 17
2008-12-16 11:08:09:254 1188 1f9c Agent * Title =
Security Update for Windows Vista (KB954459)
2008-12-16 11:08:09:255 1188 1f9c Agent * UpdateId =
{9023EA0D-3EA3-4BD3-8337-C7AD1A807621}.103
2008-12-16 11:08:09:255 1188 1f9c Agent * Bundles 1
updates:
2008-12-16 11:08:09:255 1188 1f9c Agent *
{456F6FBF-052A-4843-A76B-F0F56EDE9A91}.103
2008-12-16 11:08:09:255 1188 1f9c Agent * Title = Update
for Windows Vista (KB959130)
2008-12-16 11:08:09:255 1188 1f9c Agent * UpdateId =
{0393E12C-A42A-4CBB-B354-C334F6A0A5C9}.100
2008-12-16 11:08:09:255 1188 1f9c Agent * Bundles 1
updates:
2008-12-16 11:08:09:255 1188 1f9c Agent *
{68C003A6-5C05-45BE-A49B-FA0227C724FA}.100
2008-12-16 11:08:09:255 1188 1f9c Agent * Title =
Security Update for Windows Vista (KB952069)
2008-12-16 11:08:09:255 1188 1f9c Agent * UpdateId =
{7F79C038-D91E-45A3-AF9C-CA95DED309E9}.101
2008-12-16 11:08:09:255 1188 1f9c Agent * Bundles 1
updates:
2008-12-16 11:08:09:256 1188 1f9c Agent *
{072E6AEF-75BC-43E1-BD76-25EE2D6B309A}.101
2008-12-16 11:08:09:256 1188 1f9c Agent * Title =
Security Update for Windows Vista (KB953155)
2008-12-16 11:08:09:256 1188 1f9c Agent * UpdateId =
{00C64259-36DD-45C5-B576-BF905E29D43F}.100
2008-12-16 11:

Operating System: Windows Vista SP1

DaninLondon wrote:
|| Hi there,
|| Getting a little frustrated with my Microsoft support experience so
|| far, hopefully someone here can help. Raised a case (although this
|| has been closed saying customer service support are only able to
|| send a standard email and not help with a technical request!) anyhoo
|| - rant over.
||
|| Basically windows update is failing to install any updates. Won't
|| check for updates - all fails with code 800004002. Was eventually
|| able to change the options for when update checks/installs by
|| turning UAC off, but still no joy with getting the updates installed
|| or working properly.
||
|| This sounds like a relatively common problem yet I haven't found a
|| solution that works yet. Problem text is below. For anyone with
|| access the case ID is SRX1087814491ID
||
|| Only other potentially relevant bit of info is when I try to
|| register the update dlls listed, QMGR.DDL returns an error:
|| The module "QMGR.DLL" was loaded but the entry-point
|| DllRegisterServer was not found. Make sure tha "QMGR.DLL" is a valid
|| DLL or OCX file and then try again.
||
|| Anyone confirm if this is supposed to be a valid file on vista? As I
|| say, I have tried reinstalling the update agent anyway.
||
||
|| Here's the problem text from the case:
|| Problem Description: For a while now, windows updates that have been
|| downloaded are failing to install.
||
|| In Vista when 'select to install updates and shutdown is selected'
|| it goes to the normal install screen waits a while on the first one
|| and then skip the others and shuts down - updates remin uninstalled
||
|| Additional symptoms:
|| Windows update (and windows defender update) fail to check for
|| updates with error code 80004002
||
|| I am unable to change windows update settings from 'install
|| automatically every day at 3am'. No matter what I change, after I
|| press OK, acknowledge the UAC prompt, the setting remains unchanged.
||
|| This has been happening for quite some time - possibly couple of
|| months.
||
|| Following some suggestions in the knowledge base and forums, I have
|| attempted to do the:
|| - 'stop service, register dlls, start service'
|| - 'stop service, rename software store'
|| - reinstall latest windows update agent. Nothing has worked so far.
||
|| Section from windowsupdate.log
|| 2008-12-16 11:08:03:424 1188 11bc AU Launched new AU
|| client for directive 'Install Approval', session id = 0x1
|| 2008-12-16 11:08:03:617 1188 11bc AU AU received
|| handle event 2008-12-16 11:08:03:618 1188 11bc AU AU
|| setting pending client directive to 'Install Approval'
|| 2008-12-16 11:08:08:781 1188 11bc Shutdwn user
|| approved update at shutdown
|| 2008-12-16 11:08:08:781 1188 11bc AU AU found 17
|| updates to install at shutdown.
|| 2008-12-16 11:08:08:781 1188 11bc AU #############
|| 2008-12-16 11:08:08:782 1188 11bc AU ## START ## AU:
|| Install updates
|| 2008-12-16 11:08:08:782 1188 11bc AU #########
|| 2008-12-16 11:08:08:782 1188 11bc AU # Initiating
|| install at shutdown
|| 2008-12-16 11:08:08:782 1188 11bc AU # Approved
|| updates = 17 2008-12-16 11:08:09:129 1188 11bc AU
|| <<## SUBMITTED ## AU: Install updates / installing updates [CallId =
|| {73071C82-EFF2-4134-BDA3-17B54850DB51}]
|| 2008-12-16 11:08:09:130 1188 11bc Shutdwn
|| InstallAtShutdown starts.
|| 2008-12-16 11:08:09:131 1188 1f9c Agent *************
|| 2008-12-16 11:08:09:131 1188 1f9c Agent ** START **
|| Agent: Installing updates [CallerId = AutomaticUpdates]
|| 2008-12-16 11:08:09:131 1188 1f9c Agent *********
|| 2008-12-16 11:08:09:131 1188 1f9c Agent * Updates to
|| install = 17
|| 2008-12-16 11:08:09:254 1188 1f9c Agent * Title =
|| Security Update for Windows Vista (KB954459)
|| 2008-12-16 11:08:09:255 1188 1f9c Agent *
|| UpdateId = {9023EA0D-3EA3-4BD3-8337-C7AD1A807621}.103
|| 2008-12-16 11:08:09:255 1188 1f9c Agent *
|| Bundles 1 updates:
|| 2008-12-16 11:08:09:255 1188 1f9c Agent *
|| {456F6FBF-052A-4843-A76B-F0F56EDE9A91}.103
|| 2008-12-16 11:08:09:255 1188 1f9c Agent * Title =
|| Update for Windows Vista (KB959130)
|| 2008-12-16 11:08:09:255 1188 1f9c Agent *
|| UpdateId = {0393E12C-A42A-4CBB-B354-C334F6A0A5C9}.100
|| 2008-12-16 11:08:09:255 1188 1f9c Agent *
|| Bundles 1 updates:
|| 2008-12-16 11:08:09:255 1188 1f9c Agent *
|| {68C003A6-5C05-45BE-A49B-FA0227C724FA}.100
|| 2008-12-16 11:08:09:255 1188 1f9c Agent * Title =
|| Security Update for Windows Vista (KB952069)
|| 2008-12-16 11:08:09:255 1188 1f9c Agent *
|| UpdateId = {7F79C038-D91E-45A3-AF9C-CA95DED309E9}.101
|| 2008-12-16 11:08:09:255 1188 1f9c Agent *
|| Bundles 1 updates:
|| 2008-12-16 11:08:09:256 1188 1f9c Agent *
|| {072E6AEF-75BC-43E1-BD76-25EE2D6B309A}.101
|| 2008-12-16 11:08:09:256 1188 1f9c Agent * Title =
|| Security Update for Windows Vista (KB953155)
|| 2008-12-16 11:08:09:256 1188 1f9c Agent *
|| UpdateId = {00C64259-36DD-45C5-B576-BF905E29D43F}.100
|| 2008-12-16 11:
||
|| Operating System: Windows Vista SP1


Error message when you try to install updates by using the Windows Update or
Microsoft Update Web site: "0x80004002"
http://support.microsoft.com/kb/956708
--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties
or guarantees and doesn't give any rights. Computer Maintenance:
Acronis / Diskeeper / Paragon / Raxco

Hi there,
thanks for the response, although I said quite clearly in in my problem text
I have tried all of those solutions - along with some others found in the
knowledge base - with no success.

Anyone have any other suggestions, or able to debug the problem?

"TaurArian" wrote:

> DaninLondon wrote:
> || Hi there,
> || Getting a little frustrated with my Microsoft support experience so
> || far, hopefully someone here can help. Raised a case (although this
> || has been closed saying customer service support are only able to
> || send a standard email and not help with a technical request!) anyhoo
> || - rant over.
> ||
> || Basically windows update is failing to install any updates. Won't
> || check for updates - all fails with code 800004002. Was eventually
> || able to change the options for when update checks/installs by
> || turning UAC off, but still no joy with getting the updates installed
> || or working properly.
> ||
> || This sounds like a relatively common problem yet I haven't found a
> || solution that works yet. Problem text is below. For anyone with
> || access the case ID is SRX1087814491ID
> ||
> || Only other potentially relevant bit of info is when I try to
> || register the update dlls listed, QMGR.DDL returns an error:
> || The module "QMGR.DLL" was loaded but the entry-point
> || DllRegisterServer was not found. Make sure tha "QMGR.DLL" is a valid
> || DLL or OCX file and then try again.
> ||
> || Anyone confirm if this is supposed to be a valid file on vista? As I
> || say, I have tried reinstalling the update agent anyway.
> ||
> ||
> || Here's the problem text from the case:
> || Problem Description: For a while now, windows updates that have been
> || downloaded are failing to install.
> ||
> || In Vista when 'select to install updates and shutdown is selected'
> || it goes to the normal install screen waits a while on the first one
> || and then skip the others and shuts down - updates remin uninstalled
> ||
> || Additional symptoms:
> || Windows update (and windows defender update) fail to check for
> || updates with error code 80004002
> ||
> || I am unable to change windows update settings from 'install
> || automatically every day at 3am'. No matter what I change, after I
> || press OK, acknowledge the UAC prompt, the setting remains unchanged.
> ||
> || This has been happening for quite some time - possibly couple of
> || months.
> ||
> || Following some suggestions in the knowledge base and forums, I have
> || attempted to do the:
> || - 'stop service, register dlls, start service'
> || - 'stop service, rename software store'
> || - reinstall latest windows update agent. Nothing has worked so far.
> ||
> || Section from windowsupdate.log
> || 2008-12-16 11:08:03:424 1188 11bc AU Launched new AU
> || client for directive 'Install Approval', session id = 0x1
> || 2008-12-16 11:08:03:617 1188 11bc AU AU received
> || handle event 2008-12-16 11:08:03:618 1188 11bc AU AU
> || setting pending client directive to 'Install Approval'
> || 2008-12-16 11:08:08:781 1188 11bc Shutdwn user
> || approved update at shutdown
> || 2008-12-16 11:08:08:781 1188 11bc AU AU found 17
> || updates to install at shutdown.
> || 2008-12-16 11:08:08:781 1188 11bc AU #############
> || 2008-12-16 11:08:08:782 1188 11bc AU ## START ## AU:
> || Install updates
> || 2008-12-16 11:08:08:782 1188 11bc AU #########
> || 2008-12-16 11:08:08:782 1188 11bc AU # Initiating
> || install at shutdown
> || 2008-12-16 11:08:08:782 1188 11bc AU # Approved
> || updates = 17 2008-12-16 11:08:09:129 1188 11bc AU
> || <<## SUBMITTED ## AU: Install updates / installing updates [CallId =
> || {73071C82-EFF2-4134-BDA3-17B54850DB51}]
> || 2008-12-16 11:08:09:130 1188 11bc Shutdwn
> || InstallAtShutdown starts.
> || 2008-12-16 11:08:09:131 1188 1f9c Agent *************
> || 2008-12-16 11:08:09:131 1188 1f9c Agent ** START **
> || Agent: Installing updates [CallerId = AutomaticUpdates]
> || 2008-12-16 11:08:09:131 1188 1f9c Agent *********
> || 2008-12-16 11:08:09:131 1188 1f9c Agent * Updates to
> || install = 17
> || 2008-12-16 11:08:09:254 1188 1f9c Agent * Title =
> || Security Update for Windows Vista (KB954459)
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || UpdateId = {9023EA0D-3EA3-4BD3-8337-C7AD1A807621}.103
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || Bundles 1 updates:
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || {456F6FBF-052A-4843-A76B-F0F56EDE9A91}.103
> || 2008-12-16 11:08:09:255 1188 1f9c Agent * Title =
> || Update for Windows Vista (KB959130)
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || UpdateId = {0393E12C-A42A-4CBB-B354-C334F6A0A5C9}.100
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || Bundles 1 updates:
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || {68C003A6-5C05-45BE-A49B-FA0227C724FA}.100
> || 2008-12-16 11:08:09:255 1188 1f9c Agent * Title =
> || Security Update for Windows Vista (KB952069)
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || UpdateId = {7F79C038-D91E-45A3-AF9C-CA95DED309E9}.101
> || 2008-12-16 11:08:09:255 1188 1f9c Agent *
> || Bundles 1 updates:
> || 2008-12-16 11:08:09:256 1188 1f9c Agent *
> || {072E6AEF-75BC-43E1-BD76-25EE2D6B309A}.101
> || 2008-12-16 11:08:09:256 1188 1f9c Agent * Title =
> || Security Update for Windows Vista (KB953155)
> || 2008-12-16 11:08:09:256 1188 1f9c Agent *
> || UpdateId = {00C64259-36DD-45C5-B576-BF905E29D43F}.100
> || 2008-12-16 11:
> ||
> || Operating System: Windows Vista SP1
>
>
> Error message when you try to install updates by using the Windows Update or
> Microsoft Update Web site: "0x80004002"
> http://support.microsoft.com/kb/956708
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Disclaimer: The information has been posted "as is" with no warranties
> or guarantees and doesn't give any rights. Computer Maintenance:
> Acronis / Diskeeper / Paragon / Raxco
>
>
>
>

DaninLondon wrote:
|| Hi there,
|| thanks for the response, although I said quite clearly in in my
|| problem text I have tried all of those solutions - along with some
|| others found in the knowledge base - with no success.
||
|| Anyone have any other suggestions, or able to debug the problem?

Next step as you've tried everything :
How to obtain assistance from MS Support

To contact Microsoft for support issues, visit the International Support Web
site:
https://support.microsoft.com/common/international.aspx
To make sure you receive the appropriate support information for your
location, select your region setting from the list and then click the arrow
button



||
|| "TaurArian" wrote:
||
||| DaninLondon wrote:
||||| Hi there,
||||| Getting a little frustrated with my Microsoft support experience
||||| so far, hopefully someone here can help. Raised a case (although
||||| this has been closed saying customer service support are only
||||| able to send a standard email and not help with a technical
||||| request!) anyhoo - rant over.
|||||
||||| Basically windows update is failing to install any updates. Won't
||||| check for updates - all fails with code 800004002. Was eventually
||||| able to change the options for when update checks/installs by
||||| turning UAC off, but still no joy with getting the updates
||||| installed or working properly.
|||||
||||| This sounds like a relatively common problem yet I haven't found a
||||| solution that works yet. Problem text is below. For anyone with
||||| access the case ID is SRX1087814491ID
|||||
||||| Only other potentially relevant bit of info is when I try to
||||| register the update dlls listed, QMGR.DDL returns an error:
||||| The module "QMGR.DLL" was loaded but the entry-point
||||| DllRegisterServer was not found. Make sure tha "QMGR.DLL" is a
||||| valid DLL or OCX file and then try again.
|||||
||||| Anyone confirm if this is supposed to be a valid file on vista?
||||| As I say, I have tried reinstalling the update agent anyway.
|||||
|||||
||||| Here's the problem text from the case:
||||| Problem Description: For a while now, windows updates that have
||||| been downloaded are failing to install.
|||||
||||| In Vista when 'select to install updates and shutdown is selected'
||||| it goes to the normal install screen waits a while on the first
||||| one and then skip the others and shuts down - updates remin
||||| uninstalled
|||||
||||| Additional symptoms:
||||| Windows update (and windows defender update) fail to check for
||||| updates with error code 80004002
|||||
||||| I am unable to change windows update settings from 'install
||||| automatically every day at 3am'. No matter what I change, after I
||||| press OK, acknowledge the UAC prompt, the setting remains
||||| unchanged.
|||||
||||| This has been happening for quite some time - possibly couple of
||||| months.
|||||
||||| Following some suggestions in the knowledge base and forums, I
||||| have attempted to do the:
||||| - 'stop service, register dlls, start service'
||||| - 'stop service, rename software store'
||||| - reinstall latest windows update agent. Nothing has worked so
||||| far.
|||||
||||| Section from windowsupdate.log
||||| 2008-12-16 11:08:03:424 1188 11bc AU Launched new
||||| AU client for directive 'Install Approval', session id = 0x1
||||| 2008-12-16 11:08:03:617 1188 11bc AU AU received
||||| handle event 2008-12-16 11:08:03:618 1188 11bc AU
||||| AU setting pending client directive to 'Install Approval'
||||| 2008-12-16 11:08:08:781 1188 11bc Shutdwn user
||||| approved update at shutdown
||||| 2008-12-16 11:08:08:781 1188 11bc AU AU found 17
||||| updates to install at shutdown.
||||| 2008-12-16 11:08:08:781 1188 11bc AU #############
||||| 2008-12-16 11:08:08:782 1188 11bc AU ## START ##
||||| AU: Install updates
||||| 2008-12-16 11:08:08:782 1188 11bc AU #########
||||| 2008-12-16 11:08:08:782 1188 11bc AU # Initiating
||||| install at shutdown
||||| 2008-12-16 11:08:08:782 1188 11bc AU # Approved
||||| updates = 17 2008-12-16 11:08:09:129 1188 11bc AU
||||| <<## SUBMITTED ## AU: Install updates / installing updates
||||| [CallId = {73071C82-EFF2-4134-BDA3-17B54850DB51}]
||||| 2008-12-16 11:08:09:130 1188 11bc Shutdwn
||||| InstallAtShutdown starts.
||||| 2008-12-16 11:08:09:131 1188 1f9c Agent
||||| ************* 2008-12-16 11:08:09:131 1188 1f9c Agent
||||| ** START ** Agent: Installing updates [CallerId =
||||| AutomaticUpdates] 2008-12-16 11:08:09:131 1188 1f9c
||||| Agent ********* 2008-12-16 11:08:09:131 1188 1f9c
||||| Agent * Updates to install = 17
||||| 2008-12-16 11:08:09:254 1188 1f9c Agent *
||||| Title = Security Update for Windows Vista (KB954459)
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| UpdateId = {9023EA0D-3EA3-4BD3-8337-C7AD1A807621}.103
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Bundles 1 updates:
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| {456F6FBF-052A-4843-A76B-F0F56EDE9A91}.103
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Title = Update for Windows Vista (KB959130)
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| UpdateId = {0393E12C-A42A-4CBB-B354-C334F6A0A5C9}.100
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Bundles 1 updates:
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| {68C003A6-5C05-45BE-A49B-FA0227C724FA}.100
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Title = Security Update for Windows Vista (KB952069)
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| UpdateId = {7F79C038-D91E-45A3-AF9C-CA95DED309E9}.101
||||| 2008-12-16 11:08:09:255 1188 1f9c Agent *
||||| Bundles 1 updates:
||||| 2008-12-16 11:08:09:256 1188 1f9c Agent *
||||| {072E6AEF-75BC-43E1-BD76-25EE2D6B309A}.101
||||| 2008-12-16 11:08:09:256 1188 1f9c Agent *
||||| Title = Security Update for Windows Vista (KB953155)
||||| 2008-12-16 11:08:09:256 1188 1f9c Agent *
||||| UpdateId = {00C64259-36DD-45C5-B576-BF905E29D43F}.100
||||| 2008-12-16 11:
|||||
||||| Operating System: Windows Vista SP1
|||
|||
||| Error message when you try to install updates by using the Windows
||| Update or Microsoft Update Web site: "0x80004002"
||| http://support.microsoft.com/kb/956708
||| --
|||
||| TaurArian [MVP] 2005-2009 - Update Services
||| http://taurarian.mvps.org
||| ======================================
||| How to ask a question: http://support.microsoft.com/kb/555375
||| Disclaimer: The information has been posted "as is" with no
||| warranties
||| or guarantees and doesn't give any rights. Computer Maintenance:
||| Acronis / Diskeeper / Paragon / Raxco

"TaurArian" wrote:

> DaninLondon wrote:
> || Hi there,
> || thanks for the response, although I said quite clearly in in my
> || problem text I have tried all of those solutions - along with some
> || others found in the knowledge base - with no success.
> ||
> || Anyone have any other suggestions, or able to debug the problem?
>
> Next step as you've tried everything :
> How to obtain assistance from MS Support
>
> To contact Microsoft for support issues, visit the International Support Web
> site:
> https://support.microsoft.com/common/international.aspx
> To make sure you receive the appropriate support information for your
> location, select your region setting from the list and then click the arrow
> button
>

......which is how I ended up here after creating an email support request
and being answered with a standard response to check the forums and the
person was unable to help with a technical problem. Only other option was to
pay to phone the support line.

Was kinda hoping that the email tech support would be able to do what it
says on the tin but apparently not.

Seems like a pretty common issue. I'm guessing the reason noone's been able
to come up with a solution so far is that doing a repair install or something
turns out to be quicker and less pain free than actually getting hold of
anyone in Microsoft support to resolve the issue.

"DaninLondon" <DaninLondon@discussions.microsoft.com> wrote in message news:DB25DE5F-E151-4C9B-8F9A-B72DE33F686B@microsoft.com...

> This sounds like a relatively common problem yet I haven't found a solution
> that works yet. Problem text is below. For anyone with access the case ID is
> SRX1087814491ID
>
> Only other potentially relevant bit of info is when I try to register the
> update dlls listed, QMGR.DDL returns an error:
> The module "QMGR.DLL" was loaded but the entry-point DllRegisterServer was
> not found. Make sure tha "QMGR.DLL" is a valid DLL or OCX file and then try
> again.
>
> Anyone confirm if this is supposed to be a valid file on vista?


DLL Help Database doesn't have Vista listed yet.
The closest related may be Windows 2003 Server
which shows that qmgr.dll should be registerable...

http://support.microsoft.com/dllhelp...136&l=55&det=1


You could use DependencyWalker to check what should
really be happening with yours and optionally trace the calls
involved using DW's profiler feature.

Another option if you suspect your BITS service
would be using the bitsadmin /util command
from a cmd window.


Good luck

Robert Aldwinckle
---

DaninLondon wrote:

>> Next step as you've tried everything :
>> How to obtain assistance from MS Support [...]
>
> .....which is how I ended up here after creating an email support request
> and being answered with a standard response to check the forums and the
> person was unable to help with a technical problem. Only other option was to
> pay to phone the support line.

Phone support for issues related to security updates is free (except that in
some countries you may need to pay the phone company for the call itself).

Harry.