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KB956802 and KB958215 fail to install

Windows Update


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  #1  
Old 13-12-2008
powerman49
 
Posts: n/a
KB956802 and KB958215 fail to install

Using WinXP SP3. Automatic update express install failed twice, Microsoft
update site download failed. No error codes noted.

Any suggestions?

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  #2  
Old 13-12-2008
powerman49
 
Posts: n/a
RE: KB956802 and KB958215 fail to install

That should read: Microsoft update site downloads failed to install.

"powerman49" wrote:

> Using WinXP SP3. Automatic update express install failed twice, Microsoft
> update site download failed. No error codes noted.
>
> Any suggestions?

Reply With Quote
  #3  
Old 13-12-2008
PA Bear [MS MVP]
 
Posts: n/a
Re: KB956802 and KB958215 fail to install

CrystalBallİ sez...

Updates are not installed successfully from Windows Update, from Microsoft
Update, or by using Automatic Updates after you perform a new Windows XP
installation or you repair a Windows XP installation
http://support.microsoft.com/kb/943144

Otherwise, keep reading...

How to troubleshoot Windows Update, Microsoft Update, and Windows Server
Update Services installation issues:
http://support.microsoft.com/kb/906602

1. See the "Need more help? Tell us what problem you are having" section of
http://support.microsoft.com/ph/6527

2. You cannot install some updates or programs
http://support.microsoft.com/kb/822798

3a. Check your WindowsUpdate.log (%windir%\WindowsUpdate.log) for errors
associated with the download/install.

How to read the WindowsUpdate.log file
http://support.microsoft.com/kb/902093

3b. Compare errors to those listed here:
http://www.bleepingcomputer.com/blog...showentry=1122
and/or go to http://windowsupdate.microsoft.com > click on Help and Support
link in left pane > Solve problems on your own.

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

powerman49 wrote:
> That should read: Microsoft update site downloads failed to install.
>
>> Using WinXP SP3. Automatic update express install failed twice,
>> Microsoft
>> update site download failed. No error codes noted.
>>
>> Any suggestions?


Reply With Quote
  #4  
Old 13-12-2008
powerman49
 
Posts: n/a
RE: KB956802 and KB958215 fail to install

The error code on both downloads was: 0X80070005.

"powerman49" wrote:

> Using WinXP SP3. Automatic update express install failed twice, Microsoft
> update site download failed. No error codes noted.
>
> Any suggestions?

Reply With Quote
  #5  
Old 13-12-2008
powerman49
 
Posts: n/a
RE: KB956802 and KB958215 fail to install

My Windowsupdate.log showed the following:
2008-12-12 16:12:23:968 4860 115c Setup *********** Setup: Checking whether
self-update is required ***********
2008-12-12 16:12:23:968 4860 115c Setup * Inf file:
C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:968 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.788, required version
= 7.2.6001.788
2008-12-12 16:12:23:984 4860 115c Setup Update NOT required for
C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.788, required
version = 7.2.6001.788
2008-12-12 16:12:23:984 4860 115c Setup * IsUpdateRequired = No

The 2 KB downloads no longer show as being needed. I did not do anything to
cause this. Oh, well.

"powerman49" wrote:

> Using WinXP SP3. Automatic update express install failed twice, Microsoft
> update site download failed. No error codes noted.
>
> Any suggestions?

Reply With Quote
  #6  
Old 13-12-2008
Dandovr
 
Posts: n/a
RE: KB956802 and KB958215 fail to install

I had a similar issue that Bear was able to resolve below.

McAfee Security Center was blocking KB958215 from completing the update. I
worked around this by temporarily disabling McAfee's Virus Scan, Spyware
Guard and File Guard in McAfee's configuration settings (I kept the firewall
up, though). The update then went through. I'm not sure if it's related to
your problem, but it might be worth a shot?

Good luck.

"powerman49" wrote:

> Using WinXP SP3. Automatic update express install failed twice, Microsoft
> update site download failed. No error codes noted.
>
> Any suggestions?

Reply With Quote
  #7  
Old 13-12-2008
TaurArian
 
Posts: n/a
Re: KB956802 and KB958215 fail to install

0x80070005 = Access Denied

One of the most common causes of this error code is the Anti Virus and Anti
Spyware software programs running on the computer.

You can try turning them off and then try the updates again. Keep the
firewall on though.

Virus scanning recommendations for computers that are running Windows Server
2003, Windows 2000, or Windows XP
http://support.microsoft.com/kb/822158

How to reset security settings back to the defaults
http://support.microsoft.com/kb/313222




--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


"powerman49" <powerman49@discussions.microsoft.com> wrote in message
news:114EF071-707C-4F45-B057-5C68607D57E4@microsoft.com...
> The error code on both downloads was: 0X80070005.
>
> "powerman49" wrote:
>
>> Using WinXP SP3. Automatic update express install failed twice,
>> Microsoft
>> update site download failed. No error codes noted.
>>
>> Any suggestions?



Reply With Quote
  #8  
Old 13-12-2008
WofB_Buzzard
 
Posts: n/a
RE: KB956802 and KB958215 fail to install

Yep that worked for me. Thanks Dandovr.

"Dandovr" wrote:

> I had a similar issue that Bear was able to resolve below.
>
> McAfee Security Center was blocking KB958215 from completing the update. I
> worked around this by temporarily disabling McAfee's Virus Scan, Spyware
> Guard and File Guard in McAfee's configuration settings (I kept the firewall
> up, though). The update then went through. I'm not sure if it's related to
> your problem, but it might be worth a shot?
>
> Good luck.
>
> "powerman49" wrote:
>
> > Using WinXP SP3. Automatic update express install failed twice, Microsoft
> > update site download failed. No error codes noted.
> >
> > Any suggestions?

Reply With Quote
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