WSUS 3.0 SP1: Vista Clients not reporting

Setup is a Windows 2003 running WSUS 3.0 with SP1 and client computers
running Vista with SP1.

The client computers are not being picked up by the WSUS server.


From the Windowsuplog on one of the clients, here is an example:

*****
<<## SUBMITTED ## AU: Search for updates [CallId =
{1AB5FAE3-D963-4D97-92D4-2C8C4853D07A}]
*************
** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
*********
* Online = Yes; Ignore download priority = No
* Criteria = "IsInstalled=0 and DeploymentAction='Installation' or
IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and
DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
DeploymentAction='Uninstallation' and RebootRequired=1"
* ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
* Search Scope = {Machine}
Checking for agent SelfUpdate
Client version: Core: 7.2.6001.784 Aux: 7.2.6001.784
Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
Microsoft signed: Yes
Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
Microsoft signed: Yes
Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
Microsoft signed: Yes
Validating signature for
C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
Microsoft signed: Yes
Determining whether a new setup handler needs to be downloaded
SelfUpdate handler is not found. It will be downloaded
Evaluating applicability of setup package
"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.1.6001.65"
Setup package
"WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.1.6001.65" is not
applicable
Evaluating applicability of setup package
"WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.1.6001.65"
Setup package
"WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.1.6001.65" is not
applicable
Evaluating applicability of setup package
"WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.1.6001.65"
Setup package
"WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.1.6001.65" is not
applicable
SelfUpdate check completed. SelfUpdate is NOT required.
+++++++++++ PT: Synchronizing server updates +++++++++++
+ ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
http://FQDN/ClientWebService/client.asmx
WARNING: GetConfig failure, error = 0x80244019, soap client error = 10, soap
error code = 0, HTTP status code = 404
WARNING: PTError: 0x80244019
WARNING: GetConfig_WithRecovery failed: 0x80244019
WARNING: RefreshConfig failed: 0x80244019
WARNING: RefreshPTState failed: 0x80244019
WARNING: Sync of Updates: 0x80244019
WARNING: SyncServerUpdatesInternal failed: 0x80244019
* WARNING: Failed to synchronize, error = 0x80244019
* WARNING: Exit code = 0x80244019
*********
** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
*************
WARNING: WU client failed Searching for update with error 0x80244019
>>## RESUMED ## AU: Search for updates [CallId = {1AB5FAE3-D963-4D97-92D4-2C8C4853D07A}]
# WARNING: Search callback failed, result = 0x80244019
# WARNING: Failed to find updates with error code 80244019
#########
## END ## AU: Search for updates [CallId =
{1AB5FAE3-D963-4D97-92D4-2C8C4853D07A}]
#############
Need to show Unable to Detect notification
AU setting next detection timeout to 2008-11-19 18:58:17
Setting AU scheduled install time to 2008-11-20 02:00:00
REPORT EVENT: {E14338BC-1169-491C-B8F0-0F46D480D99B} 2008-11-19
08:58:17:544-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0 80244019 AutomaticUpdates Failure Software
Synchronization Windows Update Client failed to detect with error 0x80244019.
*****

using the clientdiag.exe

C:\WSUSTools>clientdiag.exe

WSUS Client Diagnostics Tool

Checking Machine State
Checking for admin rights to run tool . . . . . . . . . PASS
Automatic Updates Service is running. . . . . . . . . . PASS
Background Intelligent Transfer Service is running. . . PASS
Wuaueng.dll version 7.2.6001.784. . . . . . . . . . . . PASS
This version is WSUS 2.0

Checking AU Settings
AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
Option is from Policy settings

Checking Proxy Configuration
Checking for winhttp local machine Proxy settings . . . PASS
Winhttp local machine access type
<Direct Connection>
Winhttp local machine Proxy. . . . . . . . . . NONE
Winhttp local machine ProxyBypass. . . . . . . NONE
Checking User IE Proxy settings . . . . . . . . . . . . PASS
User IE Proxy. . . . . . . . . . . . . . . . . NONE
User IE ProxyByPass. . . . . . . . . . . . . . NONE
User IE AutoConfig URL Proxy . . . . . . . . . NONE
User IE AutoDetect
AutoDetect not in use

Checking Connection to WSUS/SUS Server
WUServer = http://FQDN
WUStatusServer = http://FQDN
UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
Client is pointed to SUS 1.0 Server
Connection to server. . . . . . . . . . . . . . . . . . PASS
SelfUpdate folder is present. . . . . . . . . . . . . . PASS

Press Enter to Complete

Any help would be appreciated.


Thanks

Terru

[[Right pew, wrong church. Forwarded to WSUS newsgroup
(microsoft.public.windows.server.update_services) via crosspost as a
convenience to OP.

On the web:
http://www.microsoft.com/communities...pdate_services

In your newsreader:
news://msnews.microsoft.com/microsof...ate_services]]

Terry wrote:
> Setup is a Windows 2003 running WSUS 3.0 with SP1 and client computers
> running Vista with SP1.
>
> The client computers are not being picked up by the WSUS server.
>
>
> From the Windowsuplog on one of the clients, here is an example:
>
> *****
> <<## SUBMITTED ## AU: Search for updates [CallId =
> {1AB5FAE3-D963-4D97-92D4-2C8C4853D07A}]
> *************
> ** START ** Agent: Finding updates [CallerId = AutomaticUpdates]
> *********
> * Online = Yes; Ignore download priority = No
> * Criteria = "IsInstalled=0 and DeploymentAction='Installation' or
> IsPresent=1 and DeploymentAction='Uninstallation' or IsInstalled=1 and
> DeploymentAction='Installation' and RebootRequired=1 or IsInstalled=0 and
> DeploymentAction='Uninstallation' and RebootRequired=1"
> * ServiceID = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}
> * Search Scope = {Machine}
> Checking for agent SelfUpdate
> Client version: Core: 7.2.6001.784 Aux: 7.2.6001.784
> Validating signature for
> C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
> Microsoft signed: Yes
> Validating signature for
> C:\Windows\SoftwareDistribution\SelfUpdate\wuident.cab:
> Microsoft signed: Yes
> Validating signature for
> C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
> Microsoft signed: Yes
> Validating signature for
> C:\Windows\SoftwareDistribution\SelfUpdate\wsus3setup.cab:
> Microsoft signed: Yes
> Determining whether a new setup handler needs to be downloaded
> SelfUpdate handler is not found. It will be downloaded
> Evaluating applicability of setup package
> "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.1.6001.65"
> Setup package
> "WUClient-SelfUpdate-ActiveX~31bf3856ad364e35~x86~~7.1.6001.65" is not
> applicable
> Evaluating applicability of setup package
> "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.1.6001.65"
> Setup package
> "WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.1.6001.65" is
> not
> applicable
> Evaluating applicability of setup package
> "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.1.6001.65"
> Setup package
> "WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~x86~~7.1.6001.65" is
> not
> applicable
> SelfUpdate check completed. SelfUpdate is NOT required.
> +++++++++++ PT: Synchronizing server updates +++++++++++
> + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
> http://FQDN/ClientWebService/client.asmx
> WARNING: GetConfig failure, error = 0x80244019, soap client error = 10,
> soap
> error code = 0, HTTP status code = 404
> WARNING: PTError: 0x80244019
> WARNING: GetConfig_WithRecovery failed: 0x80244019
> WARNING: RefreshConfig failed: 0x80244019
> WARNING: RefreshPTState failed: 0x80244019
> WARNING: Sync of Updates: 0x80244019
> WARNING: SyncServerUpdatesInternal failed: 0x80244019
> * WARNING: Failed to synchronize, error = 0x80244019
> * WARNING: Exit code = 0x80244019
> *********
> ** END ** Agent: Finding updates [CallerId = AutomaticUpdates]
> *************
> WARNING: WU client failed Searching for update with error 0x80244019
>>> ## RESUMED ## AU: Search for updates [CallId =
>>> {1AB5FAE3-D963-4D97-92D4-2C8C4853D07A}]
> # WARNING: Search callback failed, result = 0x80244019
> # WARNING: Failed to find updates with error code 80244019
> #########
> ## END ## AU: Search for updates [CallId =
> {1AB5FAE3-D963-4D97-92D4-2C8C4853D07A}]
> #############
> Need to show Unable to Detect notification
> AU setting next detection timeout to 2008-11-19 18:58:17
> Setting AU scheduled install time to 2008-11-20 02:00:00
> REPORT EVENT: {E14338BC-1169-491C-B8F0-0F46D480D99B} 2008-11-19
> 08:58:17:544-0500 1 148 101 {00000000-0000-0000-0000-000000000000} 0
> 80244019 AutomaticUpdates Failure Software Synchronization Windows Update
> Client failed to detect with error 0x80244019. *****
>
> using the clientdiag.exe
>
> C:\WSUSTools>clientdiag.exe
>
> WSUS Client Diagnostics Tool
>
> Checking Machine State
> Checking for admin rights to run tool . . . . . . . . . PASS
> Automatic Updates Service is running. . . . . . . . . . PASS
> Background Intelligent Transfer Service is running. . . PASS
> Wuaueng.dll version 7.2.6001.784. . . . . . . . . . . . PASS
> This version is WSUS 2.0
>
> Checking AU Settings
> AU Option is 4: Scheduled Install . . . . . . . . . . . PASS
> Option is from Policy settings
>
> Checking Proxy Configuration
> Checking for winhttp local machine Proxy settings . . . PASS
> Winhttp local machine access type
> <Direct Connection>
> Winhttp local machine Proxy. . . . . . . . . . NONE
> Winhttp local machine ProxyBypass. . . . . . . NONE
> Checking User IE Proxy settings . . . . . . . . . . . . PASS
> User IE Proxy. . . . . . . . . . . . . . . . . NONE
> User IE ProxyByPass. . . . . . . . . . . . . . NONE
> User IE AutoConfig URL Proxy . . . . . . . . . NONE
> User IE AutoDetect
> AutoDetect not in use
>
> Checking Connection to WSUS/SUS Server
> WUServer = http://FQDN
> WUStatusServer = http://FQDN
> UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
> Client is pointed to SUS 1.0 Server
> Connection to server. . . . . . . . . . . . . . . . . . PASS
> SelfUpdate folder is present. . . . . . . . . . . . . . PASS
>
> Press Enter to Complete
>
> Any help would be appreciated.
>
>
> Thanks
>
> Terru

> Terry wrote:
>> Setup is a Windows 2003 running WSUS 3.0 with SP1 and client computers
>> running Vista with SP1.
>>
>> The client computers are not being picked up by the WSUS server.

>> + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
>> http://FQDN/ClientWebService/client.asmx
>> WARNING: GetConfig failure, error = 0x80244019, soap client error = 10,

>> Checking Connection to WSUS/SUS Server
>> WUServer = http://FQDN
>> WUStatusServer = http://FQDN
>> UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
>> Client is pointed to SUS 1.0 Server
>> Connection to server. . . . . . . . . . . . . . . . . . PASS
>> SelfUpdate folder is present. . . . . . . . . . . . . . PASS

You've misconfigured the URL for your WSUS Server.

Given historical observations of these symptoms,
[a] A '404' error trying to access /clientwebservice/client.asmx on port
80
[b] The CDT reporting that the port 80 server is a "SUS 1.0 Server"
(which simply means that there is no WSUS Server installed on
port 80)
[c] The confirmed presence of /selfupdate on the port 80 server

I'd make a solid bet that your WSUS server is actually installed on the
alternate virtual server,
and thus the correct URL should be http://hostname:8530



--
Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
Principal/CTO, Onsite Technology Solutions, Houston, Texas
Microsoft MVP - Software Distribution (2005-2009)

MS WSUS Website: http://www.microsoft.com/wsus
My Websites: http://www.onsitechsolutions.com;
http://wsusinfo.onsitechsolutions.com
My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin

Lawrence

You are correct and I added the port to the address through GP and
everything appears to be responding properly now.

Thanks



"Lawrence Garvin (MVP)" wrote:

> > Terry wrote:
> >> Setup is a Windows 2003 running WSUS 3.0 with SP1 and client computers
> >> running Vista with SP1.
> >>
> >> The client computers are not being picked up by the WSUS server.
>
> >> + ServiceId = {3DA21691-E39D-4DA6-8A4B-B43877BCB1B7}, Server URL =
> >> http://FQDN/ClientWebService/client.asmx
> >> WARNING: GetConfig failure, error = 0x80244019, soap client error = 10,
>
> >> Checking Connection to WSUS/SUS Server
> >> WUServer = http://FQDN
> >> WUStatusServer = http://FQDN
> >> UseWuServer is enabled. . . . . . . . . . . . . . . . . PASS
> >> Client is pointed to SUS 1.0 Server
> >> Connection to server. . . . . . . . . . . . . . . . . . PASS
> >> SelfUpdate folder is present. . . . . . . . . . . . . . PASS
>
> You've misconfigured the URL for your WSUS Server.
>
> Given historical observations of these symptoms,
> [a] A '404' error trying to access /clientwebservice/client.asmx on port
> 80
> [b] The CDT reporting that the port 80 server is a "SUS 1.0 Server"
> (which simply means that there is no WSUS Server installed on
> port 80)
> [c] The confirmed presence of /selfupdate on the port 80 server
>
> I'd make a solid bet that your WSUS server is actually installed on the
> alternate virtual server,
> and thus the correct URL should be http://hostname:8530
>
>
>
> --
> Lawrence Garvin, M.S., MCITP(x2), MCTS(x5), MCP(x7), MCBMSP
> Principal/CTO, Onsite Technology Solutions, Houston, Texas
> Microsoft MVP - Software Distribution (2005-2009)
>
> MS WSUS Website: http://www.microsoft.com/wsus
> My Websites: http://www.onsitechsolutions.com;
> http://wsusinfo.onsitechsolutions.com
> My MVP Profile: http://mvp.support.microsoft.com/pro...awrence.Garvin
>
>