can't get "Microsoft Update" installed, for Exchange Anti-spam upd

I have researched this issue and done many steps to try to get the Microsoft
Update installed. Currently, only Windows update exists. On the update page,
the system detects there's a newer update version; I download it, the copying
files process continues, then I get the error:"The website has encountered a
problem and cannot display the page you are trying to view". I have installed
the recommended "Dial-a-fix" program, and done literally every step possible
in that program. I have rebooted this Windows 2003 R2 server. (it has every
update and service pack available). I have re-registered the DLL's. I have
flushed my Software Distribution database. I have completely erased my
Software Distribution data, and made a new file. I have turned off Pop-up
blocker, flushed my cookies, my I.E. cache, cleared temp files, enabled
Automatic UPdates, restarted the service, and run 2 programs to test if
ActiveX is working as it should. All tests for ActiveX show as it working
perfectly. Please advise what else I might do to get the advanced "Microsoft
Update to install and operate correctly. Thanking you in advance, -Allen

Which update(s) are you trying to install?
-=-

What update is it?
-=-


Ǝиçεl


"AllenB" wrote:

> I have researched this issue and done many steps to try to get the Microsoft
> Update installed. Currently, only Windows update exists. On the update page,
> the system detects there's a newer update version; I download it, the copying
> files process continues, then I get the error:"The website has encountered a
> problem and cannot display the page you are trying to view". I have installed
> the recommended "Dial-a-fix" program, and done literally every step possible
> in that program. I have rebooted this Windows 2003 R2 server. (it has every
> update and service pack available). I have re-registered the DLL's. I have
> flushed my Software Distribution database. I have completely erased my
> Software Distribution data, and made a new file. I have turned off Pop-up
> blocker, flushed my cookies, my I.E. cache, cleared temp files, enabled
> Automatic UPdates, restarted the service, and run 2 programs to test if
> ActiveX is working as it should. All tests for ActiveX show as it working
> perfectly. Please advise what else I might do to get the advanced "Microsoft
> Update to install and operate correctly. Thanking you in advance, -Allen

I have the answer to this in my original text. There are two types of
updates; the default "Windows Update" and the enhanced "Microsoft Update".
When I click on the "NEW! GET Microsofot Update Today! Go> button, I get the
prompt, "Try Microsoft Update today". I click on Start now, and the download
starts and ends succuessfully. The copying process runs 100% then I get the
error: The website has encountered a problem and cannot display the page you
are trying to view

"Engel" wrote:

>
> Which update(s) are you trying to install?
> -=-
>
> What update is it?
> -=-
>
>
> Ǝиçεl
>
>
> "AllenB" wrote:
>
> > I have researched this issue and done many steps to try to get the Microsoft
> > Update installed. Currently, only Windows update exists. On the update page,
> > the system detects there's a newer update version; I download it, the copying
> > files process continues, then I get the error:"The website has encountered a
> > problem and cannot display the page you are trying to view". I have installed
> > the recommended "Dial-a-fix" program, and done literally every step possible
> > in that program. I have rebooted this Windows 2003 R2 server. (it has every
> > update and service pack available). I have re-registered the DLL's. I have
> > flushed my Software Distribution database. I have completely erased my
> > Software Distribution data, and made a new file. I have turned off Pop-up
> > blocker, flushed my cookies, my I.E. cache, cleared temp files, enabled
> > Automatic UPdates, restarted the service, and run 2 programs to test if
> > ActiveX is working as it should. All tests for ActiveX show as it working
> > perfectly. Please advise what else I might do to get the advanced "Microsoft
> > Update to install and operate correctly. Thanking you in advance, -Allen

Any errors found in WindowsUpdate.log (cf.
http://support.microsoft.com/kb/902093)?

Error message when you try to install updates from the Windows Update Web
site...: "Windows Update has encountered an error and cannot display the
requested page" [ignore title & APPLIES TO]
http://support.microsoft.com/kb/914226

You may encounter temporary connection-related errors when you use Windows
Update or Microsoft Update to install updates [ignore title]
http://support.microsoft.com/kb/836941

Error messages that you may receive when you try to download and install
updates from the Windows Update Web site, from the Microsoft Update Web
site, or from a WSUS server... [ignore title]
http://support.microsoft.com/kb/910341

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB999999).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

AllenB wrote:
> I have researched this issue and done many steps to try to get the
> Microsoft
> Update installed. Currently, only Windows update exists. On the update
> page,
> the system detects there's a newer update version; I download it, the
> copying files process continues, then I get the error:"The website has
> encountered a problem and cannot display the page you are trying to view".
> I have installed the recommended "Dial-a-fix" program, and done literally
> every step possible in that program. I have rebooted this Windows 2003 R2
> server. (it has every update and service pack available). I have
> re-registered the DLL's. I have flushed my Software Distribution database.
> I have completely erased my Software Distribution data, and made a new
> file. I have turned off Pop-up blocker, flushed my cookies, my I.E. cache,
> cleared temp files, enabled Automatic UPdates, restarted the service, and
> run 2 programs to test if ActiveX is working as it should. All tests for
> ActiveX show as it working perfectly. Please advise what else I might do
> to
> get the advanced "Microsoft Update to install and operate correctly.
> Thanking you in advance, -Allen

I have another almost identical DC/GC Exchange server like this server. I
looked there at the registry entries for the wuauserv service.
(HKLM\System\CurrentControlSet\Services\Wuauserv) . On this problem computer
(server3) I found an EXTRA entry there for a key, called Syswow64, with a
value of 1. The good server didn’t have this entry there.

I figured that somehow an entry got entered in by some process that told
this service to use the 32-bit version for updates. (or do I have it
backwards?).
I immediately removed this duplicate entry, the service immediately started
up, and the enhanced version 6 of “Microsoft Update” then ran perfectly, and
installed as designed


"PA Bear [MS MVP]" wrote:

> Any errors found in WindowsUpdate.log (cf.
> http://support.microsoft.com/kb/902093)?
>
> Error message when you try to install updates from the Windows Update Web
> site...: "Windows Update has encountered an error and cannot display the
> requested page" [ignore title & APPLIES TO]
> http://support.microsoft.com/kb/914226
>
> You may encounter temporary connection-related errors when you use Windows
> Update or Microsoft Update to install updates [ignore title]
> http://support.microsoft.com/kb/836941
>
> Error messages that you may receive when you try to download and install
> updates from the Windows Update Web site, from the Microsoft Update Web
> site, or from a WSUS server... [ignore title]
> http://support.microsoft.com/kb/910341
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB999999).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> AllenB wrote:
> > I have researched this issue and done many steps to try to get the
> > Microsoft
> > Update installed. Currently, only Windows update exists. On the update
> > page,
> > the system detects there's a newer update version; I download it, the
> > copying files process continues, then I get the error:"The website has
> > encountered a problem and cannot display the page you are trying to view".
> > I have installed the recommended "Dial-a-fix" program, and done literally
> > every step possible in that program. I have rebooted this Windows 2003 R2
> > server. (it has every update and service pack available). I have
> > re-registered the DLL's. I have flushed my Software Distribution database.
> > I have completely erased my Software Distribution data, and made a new
> > file. I have turned off Pop-up blocker, flushed my cookies, my I.E. cache,
> > cleared temp files, enabled Automatic UPdates, restarted the service, and
> > run 2 programs to test if ActiveX is working as it should. All tests for
> > ActiveX show as it working perfectly. Please advise what else I might do
> > to
> > get the advanced "Microsoft Update to install and operate correctly.
> > Thanking you in advance, -Allen
>
>

Does Windows 2003 R2 mean Windows Server 2003 SP2? Is it a 64-bit machine?

Does or did the machine update via WSUS usually?

Did you open a free support incident or otherwise contact MS Support?

AllenB wrote:
> I have another almost identical DC/GC Exchange server like this server. I
> looked there at the registry entries for the wuauserv service.
> (HKLM\System\CurrentControlSet\Services\Wuauserv) . On this problem
> computer
> (server3) I found an EXTRA entry there for a key, called Syswow64, with a
> value of 1. The good server didn’t have this entry there.
>
> I figured that somehow an entry got entered in by some process that told
> this service to use the 32-bit version for updates. (or do I have it
> backwards?).
> I immediately removed this duplicate entry, the service immediately
> started
> up, and the enhanced version 6 of “Microsoft Update” then ran perfectly,
> and
> installed as designed
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Any errors found in WindowsUpdate.log (cf.
>> http://support.microsoft.com/kb/902093)?
>>
>> Error message when you try to install updates from the Windows Update Web
>> site...: "Windows Update has encountered an error and cannot display the
>> requested page" [ignore title & APPLIES TO]
>> http://support.microsoft.com/kb/914226
>>
>> You may encounter temporary connection-related errors when you use
>> Windows
>> Update or Microsoft Update to install updates [ignore title]
>> http://support.microsoft.com/kb/836941
>>
>> Error messages that you may receive when you try to download and install
>> updates from the Windows Update Web site, from the Microsoft Update Web
>> site, or from a WSUS server... [ignore title]
>> http://support.microsoft.com/kb/910341
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB999999).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> AllenB wrote:
>>> I have researched this issue and done many steps to try to get the
>>> Microsoft
>>> Update installed. Currently, only Windows update exists. On the update
>>> page,
>>> the system detects there's a newer update version; I download it, the
>>> copying files process continues, then I get the error:"The website has
>>> encountered a problem and cannot display the page you are trying to
>>> view".
>>> I have installed the recommended "Dial-a-fix" program, and done
>>> literally
>>> every step possible in that program. I have rebooted this Windows 2003
>>> R2
>>> server. (it has every update and service pack available). I have
>>> re-registered the DLL's. I have flushed my Software Distribution
>>> database.
>>> I have completely erased my Software Distribution data, and made a new
>>> file. I have turned off Pop-up blocker, flushed my cookies, my I.E.
>>> cache,
>>> cleared temp files, enabled Automatic UPdates, restarted the service,
>>> and
>>> run 2 programs to test if ActiveX is working as it should. All tests for
>>> ActiveX show as it working perfectly. Please advise what else I might do
>>> to
>>> get the advanced "Microsoft Update to install and operate correctly.
>>> Thanking you in advance, -Allen

The "R2" means Release 2, the enhanced version or Windows 2003 Server. It has
all the lastest Service Packs and updates. As you know, Exchange 2007 runs
on a 64-bit machine, so yes, this is a 64-bit OS.
I don't use WSUS, only the Microsoft Update version 6, which now works. I
did contact MS support, but I was able to resolve it on my own, per the
previous posting info.

"PA Bear [MS MVP]" wrote:

> Does Windows 2003 R2 mean Windows Server 2003 SP2? Is it a 64-bit machine?
>
> Does or did the machine update via WSUS usually?
>
> Did you open a free support incident or otherwise contact MS Support?
>
> AllenB wrote:
> > I have another almost identical DC/GC Exchange server like this server. I
> > looked there at the registry entries for the wuauserv service.
> > (HKLM\System\CurrentControlSet\Services\Wuauserv) . On this problem
> > computer
> > (server3) I found an EXTRA entry there for a key, called Syswow64, with a
> > value of 1. The good server didn’t have this entry there.
> >
> > I figured that somehow an entry got entered in by some process that told
> > this service to use the 32-bit version for updates. (or do I have it
> > backwards?).
> > I immediately removed this duplicate entry, the service immediately
> > started
> > up, and the enhanced version 6 of “Microsoft Update” then ran perfectly,
> > and
> > installed as designed
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Any errors found in WindowsUpdate.log (cf.
> >> http://support.microsoft.com/kb/902093)?
> >>
> >> Error message when you try to install updates from the Windows Update Web
> >> site...: "Windows Update has encountered an error and cannot display the
> >> requested page" [ignore title & APPLIES TO]
> >> http://support.microsoft.com/kb/914226
> >>
> >> You may encounter temporary connection-related errors when you use
> >> Windows
> >> Update or Microsoft Update to install updates [ignore title]
> >> http://support.microsoft.com/kb/836941
> >>
> >> Error messages that you may receive when you try to download and install
> >> updates from the Windows Update Web site, from the Microsoft Update Web
> >> site, or from a WSUS server... [ignore title]
> >> http://support.microsoft.com/kb/910341
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. When you call, clearly state that your problem is
> >> related to a Security Update and cite the update's KB number (e.g.,
> >> KB999999).
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >>
> >> For enterprise customers, support for security updates is available
> >> through
> >> your usual support contacts.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.net
> >>
> >> AllenB wrote:
> >>> I have researched this issue and done many steps to try to get the
> >>> Microsoft
> >>> Update installed. Currently, only Windows update exists. On the update
> >>> page,
> >>> the system detects there's a newer update version; I download it, the
> >>> copying files process continues, then I get the error:"The website has
> >>> encountered a problem and cannot display the page you are trying to
> >>> view".
> >>> I have installed the recommended "Dial-a-fix" program, and done
> >>> literally
> >>> every step possible in that program. I have rebooted this Windows 2003
> >>> R2
> >>> server. (it has every update and service pack available). I have
> >>> re-registered the DLL's. I have flushed my Software Distribution
> >>> database.
> >>> I have completely erased my Software Distribution data, and made a new
> >>> file. I have turned off Pop-up blocker, flushed my cookies, my I.E.
> >>> cache,
> >>> cleared temp files, enabled Automatic UPdates, restarted the service,
> >>> and
> >>> run 2 programs to test if ActiveX is working as it should. All tests for
> >>> ActiveX show as it working perfectly. Please advise what else I might do
> >>> to
> >>> get the advanced "Microsoft Update to install and operate correctly.
> >>> Thanking you in advance, -Allen
>
>