Security Update KB958644 broke my wireless NIC!

Background: 2.0GHz Celeron system with new virgin hard drive installed ±3-4
weeks ago, with new install of Windows XP Pro, the usual applications, and
all updates through and beyond SP3. Was working just fine, connecting to my
network and the Internet through a Linksys WUSB54GS USB wireless adapter --
until late last night when I installed the latest "emergency" Microsoft
critical security update (KB958644). Immediately after the security update,
Device Manager reported that the USB NIC failed to start or had stopped (i.e.
it wasn't "disabled").

I have tried unistalling all the Linksys drivers/software, then
re-installing with the latest available from their website, but each time,
the install stops with a message stating that "the name is already in use as
a service name or service display name. I also contacted Linksys online tech
support (again using another computer), and they advised me to check with
Microsoft. Found nothing in the MS Knowledge Base, and no other reports of
or solutions to similar problems, so here I am.

Has anyone out there experienced this problem? Any solutions?

-- Dan

Are you certain that KB958644 installed successfully?

Are you certain that you only installed KB958644 last night?

Are you certain that all updates install since you installed WinXP and SP3
have installed successfully? (Successfully installed updates would be
listed in Add/Remove Programs if you check the SHOW UPDATES box).

If, in fact, KB958644 installed successfully, does uninstalling it resolve
the problem?

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates. When you call, clearly state that your problem is related
to a Security Update and cite the update's KB number (e.g., KB958644).

For more information about how to contact your local Microsoft subsidiary
for security update support issues, visit the International Support Web
site: http://support.microsoft.com/common/international.aspx

For enterprise customers, support for security updates is available through
your usual support contacts.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.net

Daniel wrote:
> Background: 2.0GHz Celeron system with new virgin hard drive installed
> ±3-4
> weeks ago, with new install of Windows XP Pro, the usual applications, and
> all updates through and beyond SP3. Was working just fine, connecting to
> my
> network and the Internet through a Linksys WUSB54GS USB wireless
> adapter --
> until late last night when I installed the latest "emergency" Microsoft
> critical security update (KB958644). Immediately after the security
> update,
> Device Manager reported that the USB NIC failed to start or had stopped
> (i.e. it wasn't "disabled").
>
> I have tried unistalling all the Linksys drivers/software, then
> re-installing with the latest available from their website, but each time,
> the install stops with a message stating that "the name is already in use
> as
> a service name or service display name. I also contacted Linksys online
> tech support (again using another computer), and they advised me to check
> with Microsoft. Found nothing in the MS Knowledge Base, and no other
> reports of or solutions to similar problems, so here I am.
>
> Has anyone out there experienced this problem? Any solutions?
>
> -- Dan

Daniel wrote:
> Background: 2.0GHz Celeron system with new virgin hard drive installed ±3-4
> weeks ago, with new install of Windows XP Pro, the usual applications, and
> all updates through and beyond SP3. Was working just fine, connecting to my
> network and the Internet through a Linksys WUSB54GS USB wireless adapter --
> until late last night when I installed the latest "emergency" Microsoft
> critical security update (KB958644). Immediately after the security update,
> Device Manager reported that the USB NIC failed to start or had stopped (i.e.
> it wasn't "disabled").
>
> I have tried unistalling all the Linksys drivers/software, then
> re-installing with the latest available from their website, but each time,
> the install stops with a message stating that "the name is already in use as
> a service name or service display name. I also contacted Linksys online tech
> support (again using another computer), and they advised me to check with
> Microsoft. Found nothing in the MS Knowledge Base, and no other reports of
> or solutions to similar problems, so here I am.
>
> Has anyone out there experienced this problem? Any solutions?
>
> -- Dan
Try uninstalling and then reinstalling it.

Everyone that I've seen reporting this say that taking it off and then
putting it back on fixed it.

[JOY2008]

You asked if anyone else had this problem.
Yes, this happened to me today.
I was able to correct it by using a backup.
My NIC is not wireless, it is just a standard NIC, but after installing the "critical" update & restarting my pc, my NIC did not detect a connection.

I have a Linksys WUSB54GS wireless adapter and I am using free ZoneAlarm and
free AVG. When I install KB958644 I cannot connect to the wireless router I
received from Verizon, when I restore it off it works fine. XP Pro SP3


"Daniel" wrote:

> Background: 2.0GHz Celeron system with new virgin hard drive installed ±3-4
> weeks ago, with new install of Windows XP Pro, the usual applications, and
> all updates through and beyond SP3. Was working just fine, connecting to my
> network and the Internet through a Linksys WUSB54GS USB wireless adapter --
> until late last night when I installed the latest "emergency" Microsoft
> critical security update (KB958644). Immediately after the security update,
> Device Manager reported that the USB NIC failed to start or had stopped (i.e.
> it wasn't "disabled").
>
> I have tried unistalling all the Linksys drivers/software, then
> re-installing with the latest available from their website, but each time,
> the install stops with a message stating that "the name is already in use as
> a service name or service display name. I also contacted Linksys online tech
> support (again using another computer), and they advised me to check with
> Microsoft. Found nothing in the MS Knowledge Base, and no other reports of
> or solutions to similar problems, so here I am.
>
> Has anyone out there experienced this problem? Any solutions?
>
> -- Dan

What version of ZA Free, please?
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

IBM zOS system engineer wrote:
> I have a Linksys WUSB54GS wireless adapter and I am using free ZoneAlarm
> and
> free AVG. When I install KB958644 I cannot connect to the wireless router
> I
> received from Verizon, when I restore it off it works fine. XP Pro SP3
>
>
> "Daniel" wrote:
>
>> Background: 2.0GHz Celeron system with new virgin hard drive installed
>> ±3-4
>> weeks ago, with new install of Windows XP Pro, the usual applications,
>> and
>> all updates through and beyond SP3. Was working just fine, connecting to
>> my network and the Internet through a Linksys WUSB54GS USB wireless
>> adapter -- until late last night when I installed the latest "emergency"
>> Microsoft critical security update (KB958644). Immediately after the
>> security update, Device Manager reported that the USB NIC failed to start
>> or had stopped (i.e. it wasn't "disabled").
>>
>> I have tried unistalling all the Linksys drivers/software, then
>> re-installing with the latest available from their website, but each
>> time,
>> the install stops with a message stating that "the name is already in use
>> as a service name or service display name. I also contacted Linksys
>> online tech support (again using another computer), and they advised me
>> to
>> check with Microsoft. Found nothing in the MS Knowledge Base, and no
>> other reports of or solutions to similar problems, so here I am.
>>
>> Has anyone out there experienced this problem? Any solutions?
>>
>> -- Dan

Pa Bear --

Yes, it was the only update installed; I know that because I ALWAYS check to
see what update(s) are being installed, and specifically remember doing so
before installing this one. I had anticipated this update as it had been
noted in some ZDNet newsletters. Upon completion, the update reported it was
successful, and prompted me to restart the system, which I did. I also
checked the update history, which indicates that this and all other updates
were successful -- except for SP1 to Office 2007, and the .NET Framework 3.0
(though the Add/Remove Programs applet does show .NET Framework 3.0 SP1 as
installed).

I've once again uninstalled the Linksys drivers/software, and will uninstall
the update shortly (the reboot will force me to log off the Discussion
Groups), and will let you know what results -- assuming I can get back online
after the update removal . . . .

-- Dan

**********************************
"PA Bear [MS MVP]" wrote:

> Are you certain that KB958644 installed successfully?
>
> Are you certain that you only installed KB958644 last night?
>
> Are you certain that all updates install since you installed WinXP and SP3
> have installed successfully? (Successfully installed updates would be
> listed in Add/Remove Programs if you check the SHOW UPDATES box).
>
> If, in fact, KB958644 installed successfully, does uninstalling it resolve
> the problem?
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB958644).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Daniel wrote:
> > Background: 2.0GHz Celeron system with new virgin hard drive installed
> > ±3-4
> > weeks ago, with new install of Windows XP Pro, the usual applications, and
> > all updates through and beyond SP3. Was working just fine, connecting to
> > my
> > network and the Internet through a Linksys WUSB54GS USB wireless
> > adapter --
> > until late last night when I installed the latest "emergency" Microsoft
> > critical security update (KB958644). Immediately after the security
> > update,
> > Device Manager reported that the USB NIC failed to start or had stopped
> > (i.e. it wasn't "disabled").
> >
> > I have tried unistalling all the Linksys drivers/software, then
> > re-installing with the latest available from their website, but each time,
> > the install stops with a message stating that "the name is already in use
> > as
> > a service name or service display name. I also contacted Linksys online
> > tech support (again using another computer), and they advised me to check
> > with Microsoft. Found nothing in the MS Knowledge Base, and no other
> > reports of or solutions to similar problems, so here I am.
> >
> > Has anyone out there experienced this problem? Any solutions?
> >
> > -- Dan
>
>

PA Bear --

Okay, I have uninstalled first the Linksys drivers & software, then after a
reboot, uninstalled the KB958644 update, and rebooted the computer again.
The yellow shield appeared almost immediately in the system tray, indicating
the update has once again been downloaded and is ready for installation,
which I have not yet done. I did, however, try re-loading the drivers &
software for the Linksys wireless USB NIC, and again received the same error
message that [verbatim] "An error occurred during the installation of the
device. The name is already in use either as a service name or a service
display name." Device Manager says that "drivers for this device were not
installed (Code 28)" and attemps to re-install the drivers, both
automatically and by manually specifying the driver location (i.e. to the
directory to which they were extracted) again produce the same "service name"
error message.

So, uninstalling the critical update did not correct the problem.

I still have not yet re-installed the critical update. Any thoughts?
Should I kick this one back to Linksys again?

-- Dan

P.S. Please note my prior reply regarding the successful install of the
KB958644 update (the answer was "yes").


"PA Bear [MS MVP]" wrote:

> Are you certain that KB958644 installed successfully?
>
> Are you certain that you only installed KB958644 last night?
>
> Are you certain that all updates install since you installed WinXP and SP3
> have installed successfully? (Successfully installed updates would be
> listed in Add/Remove Programs if you check the SHOW UPDATES box).
>
> If, in fact, KB958644 installed successfully, does uninstalling it resolve
> the problem?
>
> Start a free Windows Update support incident request:
> https://support.microsoft.com/oas/de...spx?gprid=6527
>
> Support for Windows Update:
> http://support.microsoft.com/gp/wusupport
>
> For home users, no-charge support is available by calling 1-866-PCSAFETY in
> the United States and in Canada or by contacting your local Microsoft
> subsidiary. There is no-charge for support calls that are associated with
> security updates. When you call, clearly state that your problem is related
> to a Security Update and cite the update's KB number (e.g., KB958644).
>
> For more information about how to contact your local Microsoft subsidiary
> for security update support issues, visit the International Support Web
> site: http://support.microsoft.com/common/international.aspx
>
> For enterprise customers, support for security updates is available through
> your usual support contacts.
> --
> ~Robear Dyer (PA Bear)
> MS MVP-Windows (IE, OE, Security, Shell/User)
> AumHa VSOP & Admin; DTS-L.net
>
> Daniel wrote:
> > Background: 2.0GHz Celeron system with new virgin hard drive installed
> > ±3-4
> > weeks ago, with new install of Windows XP Pro, the usual applications, and
> > all updates through and beyond SP3. Was working just fine, connecting to
> > my
> > network and the Internet through a Linksys WUSB54GS USB wireless
> > adapter --
> > until late last night when I installed the latest "emergency" Microsoft
> > critical security update (KB958644). Immediately after the security
> > update,
> > Device Manager reported that the USB NIC failed to start or had stopped
> > (i.e. it wasn't "disabled").
> >
> > I have tried unistalling all the Linksys drivers/software, then
> > re-installing with the latest available from their website, but each time,
> > the install stops with a message stating that "the name is already in use
> > as
> > a service name or service display name. I also contacted Linksys online
> > tech support (again using another computer), and they advised me to check
> > with Microsoft. Found nothing in the MS Knowledge Base, and no other
> > reports of or solutions to similar problems, so here I am.
> >
> > Has anyone out there experienced this problem? Any solutions?
> >
> > -- Dan
>
>

I said nothing about uninstalling the Linksys drivers & software, Daniel.

> So, uninstalling the critical update did not correct the problem.

Did the problem persist after uninstalling the update *but before* you
started messing around with the NIC?

Could you connect directly via the router or modem before or after
uninstalling the update? Assuming you could, I'd get the update reinstalled
ASAP and then troubleshoot the problem with your NIC. Again, there's free
MS support available to you; see my previous reply.

MS08-067 is a VERY important update to have installed! See
http://blogs.technet.com/mmpc/archiv...ected-now.aspx

It's much more important to be patched than have a working wireless
connection IMHO.
--
~PA Bear


Daniel wrote:
> PA Bear --
>
> Okay, I have uninstalled first the Linksys drivers & software, then after
> a
> reboot, uninstalled the KB958644 update, and rebooted the computer again.
> The yellow shield appeared almost immediately in the system tray,
> indicating
> the update has once again been downloaded and is ready for installation,
> which I have not yet done. I did, however, try re-loading the drivers &
> software for the Linksys wireless USB NIC, and again received the same
> error
> message that [verbatim] "An error occurred during the installation of the
> device. The name is already in use either as a service name or a service
> display name." Device Manager says that "drivers for this device were not
> installed (Code 28)" and attemps to re-install the drivers, both
> automatically and by manually specifying the driver location (i.e. to the
> directory to which they were extracted) again produce the same "service
> name" error message.
>
> So, uninstalling the critical update did not correct the problem.
>
> I still have not yet re-installed the critical update. Any thoughts?
> Should I kick this one back to Linksys again?
>
> -- Dan
>
> P.S. Please note my prior reply regarding the successful install of the
> KB958644 update (the answer was "yes").
>
>
> "PA Bear [MS MVP]" wrote:
>
>> Are you certain that KB958644 installed successfully?
>>
>> Are you certain that you only installed KB958644 last night?
>>
>> Are you certain that all updates install since you installed WinXP and
>> SP3
>> have installed successfully? (Successfully installed updates would be
>> listed in Add/Remove Programs if you check the SHOW UPDATES box).
>>
>> If, in fact, KB958644 installed successfully, does uninstalling it
>> resolve
>> the problem?
>>
>> Start a free Windows Update support incident request:
>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>
>> Support for Windows Update:
>> http://support.microsoft.com/gp/wusupport
>>
>> For home users, no-charge support is available by calling 1-866-PCSAFETY
>> in
>> the United States and in Canada or by contacting your local Microsoft
>> subsidiary. There is no-charge for support calls that are associated
>> with
>> security updates. When you call, clearly state that your problem is
>> related to a Security Update and cite the update's KB number (e.g.,
>> KB958644).
>>
>> For more information about how to contact your local Microsoft subsidiary
>> for security update support issues, visit the International Support Web
>> site: http://support.microsoft.com/common/international.aspx
>>
>> For enterprise customers, support for security updates is available
>> through
>> your usual support contacts.
>> --
>> ~Robear Dyer (PA Bear)
>> MS MVP-Windows (IE, OE, Security, Shell/User)
>> AumHa VSOP & Admin; DTS-L.net
>>
>> Daniel wrote:
>>> Background: 2.0GHz Celeron system with new virgin hard drive installed
>>> ±3-4
>>> weeks ago, with new install of Windows XP Pro, the usual applications,
>>> and
>>> all updates through and beyond SP3. Was working just fine, connecting
>>> to
>>> my
>>> network and the Internet through a Linksys WUSB54GS USB wireless
>>> adapter --
>>> until late last night when I installed the latest "emergency" Microsoft
>>> critical security update (KB958644). Immediately after the security
>>> update,
>>> Device Manager reported that the USB NIC failed to start or had stopped
>>> (i.e. it wasn't "disabled").
>>>
>>> I have tried unistalling all the Linksys drivers/software, then
>>> re-installing with the latest available from their website, but each
>>> time,
>>> the install stops with a message stating that "the name is already in
>>> use
>>> as
>>> a service name or service display name. I also contacted Linksys online
>>> tech support (again using another computer), and they advised me to
>>> check
>>> with Microsoft. Found nothing in the MS Knowledge Base, and no other
>>> reports of or solutions to similar problems, so here I am.
>>>
>>> Has anyone out there experienced this problem? Any solutions?
>>>
>>> -- Dan

PA Bear --

Yes, I could connect both via modem and via the local LAN (i.e. through the
hub & router) before the initial install of the KB958644 update. After the
wireless NIC stopped working, I connected the onboard 10/100 NIC to the LAN,
which has worked flawlessly throughout all this. I just tested the dial-up
modem, and that works okay as well.

Incidentally, during a recent reboot, the logoff/shutdown/restart promp
indicated an update was ready to install, and should be installed during
shutdown (but of course it didn't identify the update), so I followed the
prompt. After this was complete, and the system powered up once again, I
checked to see if the update installed was KB958644 (it was). Of course I
checked to see if there was any change in the status of the wireless NIC, and
it was non-functional just as before the update re-install.

Per your earlier post (and since the wireless NIC software and KB958644
update were both installed), I just tried uninstalling the update while the
wireless NIC software was installed, and the NIC connected. The update
uninstall detected the wireless NIC, and suggested that it might not work
after the uninstallation. But what the hey, it wasn't working anyway. So I
continued to uninstall the update, and rebooted when prompted. The wireless
NIC still doesn't work, Device Manager still says the drivers aren't
installed, and manually re-installing them again produces the same old error
message (after which Device Manager says they still aren't installed!).

Any more thoughts? Is this the time to contact MS support?

-- Dan
********************************

"PA Bear [MS MVP]" wrote:

> I said nothing about uninstalling the Linksys drivers & software, Daniel.
>
> > So, uninstalling the critical update did not correct the problem.
>
> Did the problem persist after uninstalling the update *but before* you
> started messing around with the NIC?
>
> Could you connect directly via the router or modem before or after
> uninstalling the update? Assuming you could, I'd get the update reinstalled
> ASAP and then troubleshoot the problem with your NIC. Again, there's free
> MS support available to you; see my previous reply.
>
> MS08-067 is a VERY important update to have installed! See
> http://blogs.technet.com/mmpc/archiv...ected-now.aspx
>
> It's much more important to be patched than have a working wireless
> connection IMHO.
> --
> ~PA Bear
>
>
> Daniel wrote:
> > PA Bear --
> >
> > Okay, I have uninstalled first the Linksys drivers & software, then after
> > a
> > reboot, uninstalled the KB958644 update, and rebooted the computer again.
> > The yellow shield appeared almost immediately in the system tray,
> > indicating
> > the update has once again been downloaded and is ready for installation,
> > which I have not yet done. I did, however, try re-loading the drivers &
> > software for the Linksys wireless USB NIC, and again received the same
> > error
> > message that [verbatim] "An error occurred during the installation of the
> > device. The name is already in use either as a service name or a service
> > display name." Device Manager says that "drivers for this device were not
> > installed (Code 28)" and attemps to re-install the drivers, both
> > automatically and by manually specifying the driver location (i.e. to the
> > directory to which they were extracted) again produce the same "service
> > name" error message.
> >
> > So, uninstalling the critical update did not correct the problem.
> >
> > I still have not yet re-installed the critical update. Any thoughts?
> > Should I kick this one back to Linksys again?
> >
> > -- Dan
> >
> > P.S. Please note my prior reply regarding the successful install of the
> > KB958644 update (the answer was "yes").
> >
> >
> > "PA Bear [MS MVP]" wrote:
> >
> >> Are you certain that KB958644 installed successfully?
> >>
> >> Are you certain that you only installed KB958644 last night?
> >>
> >> Are you certain that all updates install since you installed WinXP and
> >> SP3
> >> have installed successfully? (Successfully installed updates would be
> >> listed in Add/Remove Programs if you check the SHOW UPDATES box).
> >>
> >> If, in fact, KB958644 installed successfully, does uninstalling it
> >> resolve
> >> the problem?
> >>
> >> Start a free Windows Update support incident request:
> >> https://support.microsoft.com/oas/de...spx?gprid=6527
> >>
> >> Support for Windows Update:
> >> http://support.microsoft.com/gp/wusupport
> >>
> >> For home users, no-charge support is available by calling 1-866-PCSAFETY
> >> in
> >> the United States and in Canada or by contacting your local Microsoft
> >> subsidiary. There is no-charge for support calls that are associated
> >> with
> >> security updates. When you call, clearly state that your problem is
> >> related to a Security Update and cite the update's KB number (e.g.,
> >> KB958644).
> >>
> >> For more information about how to contact your local Microsoft subsidiary
> >> for security update support issues, visit the International Support Web
> >> site: http://support.microsoft.com/common/international.aspx
> >>
> >> For enterprise customers, support for security updates is available
> >> through
> >> your usual support contacts.
> >> --
> >> ~Robear Dyer (PA Bear)
> >> MS MVP-Windows (IE, OE, Security, Shell/User)
> >> AumHa VSOP & Admin; DTS-L.net
> >>
> >> Daniel wrote:
> >>> Background: 2.0GHz Celeron system with new virgin hard drive installed
> >>> ±3-4
> >>> weeks ago, with new install of Windows XP Pro, the usual applications,
> >>> and
> >>> all updates through and beyond SP3. Was working just fine, connecting
> >>> to
> >>> my
> >>> network and the Internet through a Linksys WUSB54GS USB wireless
> >>> adapter --
> >>> until late last night when I installed the latest "emergency" Microsoft
> >>> critical security update (KB958644). Immediately after the security
> >>> update,
> >>> Device Manager reported that the USB NIC failed to start or had stopped
> >>> (i.e. it wasn't "disabled").
> >>>
> >>> I have tried unistalling all the Linksys drivers/software, then
> >>> re-installing with the latest available from their website, but each
> >>> time,
> >>> the install stops with a message stating that "the name is already in
> >>> use
> >>> as
> >>> a service name or service display name. I also contacted Linksys online
> >>> tech support (again using another computer), and they advised me to
> >>> check
> >>> with Microsoft. Found nothing in the MS Knowledge Base, and no other
> >>> reports of or solutions to similar problems, so here I am.
> >>>
> >>> Has anyone out there experienced this problem? Any solutions?
> >>>
> >>> -- Dan
>
>

Uninstall the windows update KB958644 and your internet should start working.
I'm running the latest version of ZoneAlarm 7.0483.0 and that update broke
ZoneAlarm on my computer.

"Daniel" wrote:

> Background: 2.0GHz Celeron system with new virgin hard drive installed ±3-4
> weeks ago, with new install of Windows XP Pro, the usual applications, and
> all updates through and beyond SP3. Was working just fine, connecting to my
> network and the Internet through a Linksys WUSB54GS USB wireless adapter --
> until late last night when I installed the latest "emergency" Microsoft
> critical security update (KB958644). Immediately after the security update,
> Device Manager reported that the USB NIC failed to start or had stopped (i.e.
> it wasn't "disabled").
>
> I have tried unistalling all the Linksys drivers/software, then
> re-installing with the latest available from their website, but each time,
> the install stops with a message stating that "the name is already in use as
> a service name or service display name. I also contacted Linksys online tech
> support (again using another computer), and they advised me to check with
> Microsoft. Found nothing in the MS Knowledge Base, and no other reports of
> or solutions to similar problems, so here I am.
>
> Has anyone out there experienced this problem? Any solutions?
>
> -- Dan

Thanks for the thought, but if you had read the prior exchange between me and
PA Bear, you would know that I've already tried that, in various combinations
with installing/uninstalling/re-installing the drivers & software for the
wireless USB NIC. Nothing so far has helped, and the tech support at Linksys
was useless.
-- Dan

"Lyle" wrote:

> Uninstall the windows update KB958644 and your internet should start working.
> I'm running the latest version of ZoneAlarm 7.0483.0 and that update broke
> ZoneAlarm on my computer.
>
> "Daniel" wrote:
>
> > Background: 2.0GHz Celeron system with new virgin hard drive installed ±3-4
> > weeks ago, with new install of Windows XP Pro, the usual applications, and
> > all updates through and beyond SP3. Was working just fine, connecting to my
> > network and the Internet through a Linksys WUSB54GS USB wireless adapter --
> > until late last night when I installed the latest "emergency" Microsoft
> > critical security update (KB958644). Immediately after the security update,
> > Device Manager reported that the USB NIC failed to start or had stopped (i.e.
> > it wasn't "disabled").
> >
> > I have tried unistalling all the Linksys drivers/software, then
> > re-installing with the latest available from their website, but each time,
> > the install stops with a message stating that "the name is already in use as
> > a service name or service display name. I also contacted Linksys online tech
> > support (again using another computer), and they advised me to check with
> > Microsoft. Found nothing in the MS Knowledge Base, and no other reports of
> > or solutions to similar problems, so here I am.
> >
> > Has anyone out there experienced this problem? Any solutions?
> >
> > -- Dan

Same problem here but using Netgear Rangemax Wireless secured with WPA This
Security update disables access to my wireless network. First, a system
restore resolved the problem. Then I updated a second time from Windows
Update custom. result was again the Wireless network went undetectable. Then
I uninstalled KB958644 from add/remove progs and the wireless network
reappeared and functioned. There is no doubt this update disables the
wireless network in more than just the Linksys environment. The answer
appears to be not to use it. For info the laptop in question is XP Pro SP3.
Celeron 1.73Ghz

"Daniel" wrote:

> Thanks for the thought, but if you had read the prior exchange between me and
> PA Bear, you would know that I've already tried that, in various combinations
> with installing/uninstalling/re-installing the drivers & software for the
> wireless USB NIC. Nothing so far has helped, and the tech support at Linksys
> was useless.
> -- Dan
>
> "Lyle" wrote:
>
> > Uninstall the windows update KB958644 and your internet should start working.
> > I'm running the latest version of ZoneAlarm 7.0483.0 and that update broke
> > ZoneAlarm on my computer.
> >
> > "Daniel" wrote:
> >
> > > Background: 2.0GHz Celeron system with new virgin hard drive installed ±3-4
> > > weeks ago, with new install of Windows XP Pro, the usual applications, and
> > > all updates through and beyond SP3. Was working just fine, connecting to my
> > > network and the Internet through a Linksys WUSB54GS USB wireless adapter --
> > > until late last night when I installed the latest "emergency" Microsoft
> > > critical security update (KB958644). Immediately after the security update,
> > > Device Manager reported that the USB NIC failed to start or had stopped (i.e.
> > > it wasn't "disabled").
> > >
> > > I have tried unistalling all the Linksys drivers/software, then
> > > re-installing with the latest available from their website, but each time,
> > > the install stops with a message stating that "the name is already in use as
> > > a service name or service display name. I also contacted Linksys online tech
> > > support (again using another computer), and they advised me to check with
> > > Microsoft. Found nothing in the MS Knowledge Base, and no other reports of
> > > or solutions to similar problems, so here I am.
> > >
> > > Has anyone out there experienced this problem? Any solutions?
> > >
> > > -- Dan

Roger --

Unfortunately, in my case, uninstalling the update did not restore the
wireless USB NIC to working condition. At least for now, there seems to be
no fix for my predicament. This computer, however, is not a laptop or
notebook, but rather a "mini" desktop system that I've used for some remote
applications; it has an onboard 10/100 NIC that still works and is being used
for the network at home base, but I still need the wireless for remote
locations.

For what it's worth, my laptop (an older Gateway) has a Motorola PCMCIA
wireless NIC (802.11g), that survived the update without any problems. Could
be because it's a different brand (and therefore different drivers), or
because it's a card rather than USB, or something else. But both these
systems are running WinXP Pro SP3 with all other updates, and most of the
same software programs.

-- Dan
*************************************
"Roger" wrote:

> Same problem here but using Netgear Rangemax Wireless secured with WPA This
> Security update disables access to my wireless network. First, a system
> restore resolved the problem. Then I updated a second time from Windows
> Update custom. result was again the Wireless network went undetectable. Then
> I uninstalled KB958644 from add/remove progs and the wireless network
> reappeared and functioned. There is no doubt this update disables the
> wireless network in more than just the Linksys environment. The answer
> appears to be not to use it. For info the laptop in question is XP Pro SP3.
> Celeron 1.73Ghz
>
> "Daniel" wrote:
>
> > Thanks for the thought, but if you had read the prior exchange between me and
> > PA Bear, you would know that I've already tried that, in various combinations
> > with installing/uninstalling/re-installing the drivers & software for the
> > wireless USB NIC. Nothing so far has helped, and the tech support at Linksys
> > was useless.
> > -- Dan
> >
> > "Lyle" wrote:
> >
> > > Uninstall the windows update KB958644 and your internet should start working.
> > > I'm running the latest version of ZoneAlarm 7.0483.0 and that update broke
> > > ZoneAlarm on my computer.
> > >
> > > "Daniel" wrote:
> > >
> > > > Background: 2.0GHz Celeron system with new virgin hard drive installed ±3-4
> > > > weeks ago, with new install of Windows XP Pro, the usual applications, and
> > > > all updates through and beyond SP3. Was working just fine, connecting to my
> > > > network and the Internet through a Linksys WUSB54GS USB wireless adapter --
> > > > until late last night when I installed the latest "emergency" Microsoft
> > > > critical security update (KB958644). Immediately after the security update,
> > > > Device Manager reported that the USB NIC failed to start or had stopped (i.e.
> > > > it wasn't "disabled").
> > > >
> > > > I have tried unistalling all the Linksys drivers/software, then
> > > > re-installing with the latest available from their website, but each time,
> > > > the install stops with a message stating that "the name is already in use as
> > > > a service name or service display name. I also contacted Linksys online tech
> > > > support (again using another computer), and they advised me to check with
> > > > Microsoft. Found nothing in the MS Knowledge Base, and no other reports of
> > > > or solutions to similar problems, so here I am.
> > > >
> > > > Has anyone out there experienced this problem? Any solutions?
> > > >
> > > > -- Dan

Reposting for Daniel and others who've posted to this thread:
> It's much more important to be patched than have a working wireless
> connection IMHO.

I would open a free support incident ASAP. See my earlier reply for links.
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

Daniel wrote:
> PA Bear --
>
> Yes, I could connect both via modem and via the local LAN (i.e. through
> the
> hub & router) before the initial install of the KB958644 update. After
> the
> wireless NIC stopped working, I connected the onboard 10/100 NIC to the
> LAN,
> which has worked flawlessly throughout all this. I just tested the
> dial-up
> modem, and that works okay as well.
>
> Incidentally, during a recent reboot, the logoff/shutdown/restart promp
> indicated an update was ready to install, and should be installed during
> shutdown (but of course it didn't identify the update), so I followed the
> prompt. After this was complete, and the system powered up once again, I
> checked to see if the update installed was KB958644 (it was). Of course
> I
> checked to see if there was any change in the status of the wireless NIC,
> and it was non-functional just as before the update re-install.
>
> Per your earlier post (and since the wireless NIC software and KB958644
> update were both installed), I just tried uninstalling the update while
> the
> wireless NIC software was installed, and the NIC connected. The update
> uninstall detected the wireless NIC, and suggested that it might not work
> after the uninstallation. But what the hey, it wasn't working anyway. So
> I
> continued to uninstall the update, and rebooted when prompted. The
> wireless
> NIC still doesn't work, Device Manager still says the drivers aren't
> installed, and manually re-installing them again produces the same old
> error
> message (after which Device Manager says they still aren't installed!).
>
> Any more thoughts? Is this the time to contact MS support?
>
> -- Dan
> ********************************
>
> "PA Bear [MS MVP]" wrote:
>
>> I said nothing about uninstalling the Linksys drivers & software, Daniel.
>>
>>> So, uninstalling the critical update did not correct the problem.
>>
>> Did the problem persist after uninstalling the update *but before* you
>> started messing around with the NIC?
>>
>> Could you connect directly via the router or modem before or after
>> uninstalling the update? Assuming you could, I'd get the update
>> reinstalled ASAP and then troubleshoot the problem with your NIC. Again,
>> there's free MS support available to you; see my previous reply.
>>
>> MS08-067 is a VERY important update to have installed! See
>> http://blogs.technet.com/mmpc/archiv...ected-now.aspx
>>
>> It's much more important to be patched than have a working wireless
>> connection IMHO.
>> --
>> ~PA Bear
>>
>>
>> Daniel wrote:
>>> PA Bear --
>>>
>>> Okay, I have uninstalled first the Linksys drivers & software, then
>>> after
>>> a
>>> reboot, uninstalled the KB958644 update, and rebooted the computer
>>> again.
>>> The yellow shield appeared almost immediately in the system tray,
>>> indicating
>>> the update has once again been downloaded and is ready for installation,
>>> which I have not yet done. I did, however, try re-loading the drivers &
>>> software for the Linksys wireless USB NIC, and again received the same
>>> error
>>> message that [verbatim] "An error occurred during the installation of
>>> the
>>> device. The name is already in use either as a service name or a service
>>> display name." Device Manager says that "drivers for this device were
>>> not
>>> installed (Code 28)" and attemps to re-install the drivers, both
>>> automatically and by manually specifying the driver location (i.e. to
>>> the
>>> directory to which they were extracted) again produce the same "service
>>> name" error message.
>>>
>>> So, uninstalling the critical update did not correct the problem.
>>>
>>> I still have not yet re-installed the critical update. Any thoughts?
>>> Should I kick this one back to Linksys again?
>>>
>>> -- Dan
>>>
>>> P.S. Please note my prior reply regarding the successful install of the
>>> KB958644 update (the answer was "yes").
>>>
>>>
>>> "PA Bear [MS MVP]" wrote:
>>>
>>>> Are you certain that KB958644 installed successfully?
>>>>
>>>> Are you certain that you only installed KB958644 last night?
>>>>
>>>> Are you certain that all updates install since you installed WinXP and
>>>> SP3
>>>> have installed successfully? (Successfully installed updates would be
>>>> listed in Add/Remove Programs if you check the SHOW UPDATES box).
>>>>
>>>> If, in fact, KB958644 installed successfully, does uninstalling it
>>>> resolve
>>>> the problem?
>>>>
>>>> Start a free Windows Update support incident request:
>>>> https://support.microsoft.com/oas/de...spx?gprid=6527
>>>>
>>>> Support for Windows Update:
>>>> http://support.microsoft.com/gp/wusupport
>>>>
>>>> For home users, no-charge support is available by calling
>>>> 1-866-PCSAFETY
>>>> in
>>>> the United States and in Canada or by contacting your local Microsoft
>>>> subsidiary. There is no-charge for support calls that are associated
>>>> with
>>>> security updates. When you call, clearly state that your problem is
>>>> related to a Security Update and cite the update's KB number (e.g.,
>>>> KB958644).
>>>>
>>>> For more information about how to contact your local Microsoft
>>>> subsidiary
>>>> for security update support issues, visit the International Support Web
>>>> site: http://support.microsoft.com/common/international.aspx
>>>>
>>>> For enterprise customers, support for security updates is available
>>>> through
>>>> your usual support contacts.
>>>> --
>>>> ~Robear Dyer (PA Bear)
>>>> MS MVP-Windows (IE, OE, Security, Shell/User)
>>>> AumHa VSOP & Admin; DTS-L.net
>>>>
>>>> Daniel wrote:
>>>>> Background: 2.0GHz Celeron system with new virgin hard drive installed
>>>>> ±3-4
>>>>> weeks ago, with new install of Windows XP Pro, the usual applications,
>>>>> and
>>>>> all updates through and beyond SP3. Was working just fine, connecting
>>>>> to
>>>>> my
>>>>> network and the Internet through a Linksys WUSB54GS USB wireless
>>>>> adapter --
>>>>> until late last night when I installed the latest "emergency"
>>>>> Microsoft
>>>>> critical security update (KB958644). Immediately after the security
>>>>> update,
>>>>> Device Manager reported that the USB NIC failed to start or had
>>>>> stopped
>>>>> (i.e. it wasn't "disabled").
>>>>>
>>>>> I have tried unistalling all the Linksys drivers/software, then
>>>>> re-installing with the latest available from their website, but each
>>>>> time,
>>>>> the install stops with a message stating that "the name is already in
>>>>> use
>>>>> as
>>>>> a service name or service display name. I also contacted Linksys
>>>>> online
>>>>> tech support (again using another computer), and they advised me to
>>>>> check
>>>>> with Microsoft. Found nothing in the MS Knowledge Base, and no other
>>>>> reports of or solutions to similar problems, so here I am.
>>>>>
>>>>> Has anyone out there experienced this problem? Any solutions?
>>>>>
>>>>> -- Dan