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can't install silverlight (KB954938)

Windows Update


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  #1  
Old 21-10-2008
Pcwalker
 
Posts: n/a
can't install silverlight (KB954938)

My computer will not update this item (whatever it is???)

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  #2  
Old 21-10-2008
Harry Johnston [MVP]
 
Posts: n/a
Re: can't install silverlight (KB954938)

Pcwalker wrote:

> My computer will not update this item (whatever it is???)


Do you have a Pentium III or higher processor? Silverlight will not install on
a computer with a Pentium II CPU.

Harry.
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  #3  
Old 21-10-2008
JohnR
 
Posts: n/a
RE: can't install silverlight (KB954938)



"Pcwalker" wrote:

> My computer will not update this item (whatever it is???)

Ditto for my computer!!!!!
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  #4  
Old 21-10-2008
JohnR
 
Posts: n/a
Re: can't install silverlight (KB954938)



"Harry Johnston [MVP]" wrote:

> Pcwalker wrote:
>
> > My computer will not update this item (whatever it is???)

>
> Do you have a Pentium III or higher processor? Silverlight will not install on
> a computer with a Pentium II CPU.


I have an AMD Athlon 64 X2 Dual-Core Processor. I also already have
Silverlight 1.0 and cannot load Silverlight 2.0
JohnR
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  #5  
Old 21-10-2008
ABoskovich
 
Posts: n/a
RE: can't install silverlight (KB954938)

Same problem here. Processor not an issue.

"Pcwalker" wrote:

> My computer will not update this item (whatever it is???)

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  #6  
Old 21-10-2008
aih
 
Posts: n/a
Re: can't install silverlight (KB954938)

I'm having same problem. Windows XP SP3, Pentium 4 processor.
--
- Ira


"Harry Johnston [MVP]" wrote:

> Pcwalker wrote:
>
> > My computer will not update this item (whatever it is???)

>
> Do you have a Pentium III or higher processor? Silverlight will not install on
> a computer with a Pentium II CPU.
>
> Harry.
>

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  #7  
Old 21-10-2008
Kayman
 
Posts: n/a
Re: can't install silverlight (KB954938)

On Mon, 20 Oct 2008 19:47:00 -0700, Pcwalker wrote:

> My computer will not update this item (whatever it is???)


Uninstall/remove the version 1, reboot, download/install version 2.
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  #8  
Old 21-10-2008
aih
 
Posts: n/a
Re: can't install silverlight (KB954938)

I forgot to add that I used the update cleanup untility to remove silverlight
and tried again after rebooting. No go. I also was going to remove
silverlight in add/remove programs in control panel, but it is not listed.

And I tried installing silverlight from the microsoft silverlight website,
and still no go.
--
- Ira


"aih" wrote:

> I'm having same problem. Windows XP SP3, Pentium 4 processor.
> --
> - Ira
>
>
> "Harry Johnston [MVP]" wrote:
>
> > Pcwalker wrote:
> >
> > > My computer will not update this item (whatever it is???)

> >
> > Do you have a Pentium III or higher processor? Silverlight will not install on
> > a computer with a Pentium II CPU.
> >
> > Harry.
> >

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  #9  
Old 21-10-2008
Kayman
 
Posts: n/a
Re: can't install silverlight (KB954938)

On Tue, 21 Oct 2008 17:58:41 +0700, Kayman wrote:

> On Mon, 20 Oct 2008 19:47:00 -0700, Pcwalker wrote:
>
>> My computer will not update this item (whatever it is???)

>
> Uninstall/remove the version 1, reboot, download/install version 2.


Oops, what I meant to say is if your original version was the beta, you
should have uninstalled it prior d/loading/installing ver 1 and/or 2.
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  #10  
Old 21-10-2008
Vincenzo Di Russo [MVP]
 
Posts: n/a
Re: can't install silverlight (KB954938)

Pcwalker wrote:

> My computer will not update this item (whatever it is???)


See and follow:
http://blogs.msdn.com/rpomeroy/archi...tallation.aspx

Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx

--
Vincenzo Di Russo
Microsoft? MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
My Blog: http://blogs.dotnethell.it/vincent/


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  #11  
Old 21-10-2008
James Gilman
 
Posts: n/a
Re: can't install silverlight (KB954938)

Thanks, this unistall procedure described on the blog worked for me. I then
installed silverlight v2 and the update notification went away.
"Vincenzo Di Russo [MVP]" <enzodirusso@xoom.it> wrote in message
news:u9Ynwe4MJHA.2044@TK2MSFTNGP04.phx.gbl...
> Pcwalker wrote:
>
>> My computer will not update this item (whatever it is???)

>
> See and follow:
> http://blogs.msdn.com/rpomeroy/archi...tallation.aspx
>
> Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx
>
> --
> Vincenzo Di Russo
> Microsoft? MVP - Most Valuable Professional since 2003
> Windows Internet Explorer, Windows Desktop Experience & Security
> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
> My Blog: http://blogs.dotnethell.it/vincent/
>
>



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  #12  
Old 21-10-2008
Vincenzo Di Russo [MVP]
 
Posts: n/a
Re: can't install silverlight (KB954938)

James Gilman wrote:

> Thanks, this unistall procedure described on the blog worked for me. I
> then installed silverlight v2 and the update notification went away.


YW. Glad to help and thank you for your feedback, James.

--
Vincenzo Di Russo
Microsoft? MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
My Blog: http://blogs.dotnethell.it/vincent/

> "Vincenzo Di Russo [MVP]" <enzodirusso@xoom.it> wrote in message
> news:u9Ynwe4MJHA.2044@TK2MSFTNGP04.phx.gbl...
>> Pcwalker wrote:
>>
>>> My computer will not update this item (whatever it is???)

>>
>> See and follow:
>>

http://blogs.msdn.com/rpomeroy/archi...tallation.aspx
>>
>> Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx
>>
>> --
>> Vincenzo Di Russo
>> Microsoft? MVP - Most Valuable Professional since 2003
>> Windows Internet Explorer, Windows Desktop Experience & Security
>> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
>> My Blog: http://blogs.dotnethell.it/vincent/



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  #13  
Old 22-10-2008
aih
 
Posts: n/a
Re: can't install silverlight (KB954938)

Followed the directions at the link, but solution didn't work for me.
Thinking maybe I didn't do something right, I went through it again.

I don't have Silverlight in add/remove programs and it isn't listed when I
run the cleanup utility.

When I do reg delete HKLM\Software\Microsoft\Silverlight /f from the command
shell, I get something to the effect that the key does not exist.

And the Microsoft Silverlight directory does not exist under Program Files.

When I try and install from the Windows Update field, I get the installation
failed message, like before.

When I try and install using the installer at the Silverlight webpage, it
looks to me like it starts running and then crashes. Sometimes I get
nothing, no error, nothing; once or twice when trying again, I get an error
message to the effect java language null pointer error.

I guess I'll go on without it and see what happens.
--
- Ira


"Vincenzo Di Russo [MVP]" wrote:

> Pcwalker wrote:
>
> > My computer will not update this item (whatever it is???)

>
> See and follow:
> http://blogs.msdn.com/rpomeroy/archi...tallation.aspx
>
> Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx
>
> --
> Vincenzo Di Russo
> Microsoft® MVP - Most Valuable Professional since 2003
> Windows Internet Explorer, Windows Desktop Experience & Security
> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
> My Blog: http://blogs.dotnethell.it/vincent/
>
>
>

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  #14  
Old 22-10-2008
Vincenzo Di Russo [MVP]
 
Posts: n/a
Re: can't install silverlight (KB954938)

aih wrote:

> Followed the directions at the link, but solution didn't work for me.
> Thinking maybe I didn't do something right, I went through it again.
>
> I don't have Silverlight in add/remove programs and it isn't listed when I
> run the cleanup utility.
>
> When I do reg delete HKLM\Software\Microsoft\Silverlight /f from the
> command shell, I get something to the effect that the key does not exist.
>
> And the Microsoft Silverlight directory does not exist under Program
> Files.
>
> When I try and install from the Windows Update field, I get the
> installation failed message, like before.
>
> When I try and install using the installer at the Silverlight webpage, it
> looks to me like it starts running and then crashes. Sometimes I get
> nothing, no error, nothing; once or twice when trying again, I get an
> error message to the effect java language null pointer error.
>
> I guess I'll go on without it and see what happens.


Try the Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx

--
Vincenzo Di Russo
Microsoft? MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
My Blog: http://blogs.dotnethell.it/vincent/

>> Pcwalker wrote:
>>
>>> My computer will not update this item (whatever it is???)

>>
>> See and follow:
>>

http://blogs.msdn.com/rpomeroy/archi...tallation.aspx
>>
>> Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx
>>
>> --
>> Vincenzo Di Russo
>> Microsoft? MVP - Most Valuable Professional since 2003
>> Windows Internet Explorer, Windows Desktop Experience & Security
>> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
>> My Blog: http://blogs.dotnethell.it/vincent/



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  #15  
Old 22-10-2008
Finney144
 
Posts: n/a
Re: can't install silverlight (KB954938)

Thanks to Vincenzo I installed "Windows Install Clean Up" and succeeded in
removing Silverlight 1.x.x.x.x I then installed Silverlight 2 successfully.
The repeared updates, all of which were failing have vanished! Most grateful.
--
Finney


"Vincenzo Di Russo [MVP]" wrote:

> aih wrote:
>
> > Followed the directions at the link, but solution didn't work for me.
> > Thinking maybe I didn't do something right, I went through it again.
> >
> > I don't have Silverlight in add/remove programs and it isn't listed when I
> > run the cleanup utility.
> >
> > When I do reg delete HKLM\Software\Microsoft\Silverlight /f from the
> > command shell, I get something to the effect that the key does not exist.
> >
> > And the Microsoft Silverlight directory does not exist under Program
> > Files.
> >
> > When I try and install from the Windows Update field, I get the
> > installation failed message, like before.
> >
> > When I try and install using the installer at the Silverlight webpage, it
> > looks to me like it starts running and then crashes. Sometimes I get
> > nothing, no error, nothing; once or twice when trying again, I get an
> > error message to the effect java language null pointer error.
> >
> > I guess I'll go on without it and see what happens.

>
> Try the Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx
>
> --
> Vincenzo Di Russo
> Microsoft® MVP - Most Valuable Professional since 2003
> Windows Internet Explorer, Windows Desktop Experience & Security
> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
> My Blog: http://blogs.dotnethell.it/vincent/
>
> >> Pcwalker wrote:
> >>
> >>> My computer will not update this item (whatever it is???)
> >>
> >> See and follow:
> >>

> http://blogs.msdn.com/rpomeroy/archi...tallation.aspx
> >>
> >> Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx
> >>
> >> --
> >> Vincenzo Di Russo
> >> Microsoft® MVP - Most Valuable Professional since 2003
> >> Windows Internet Explorer, Windows Desktop Experience & Security
> >> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
> >> My Blog: http://blogs.dotnethell.it/vincent/

>
>
>

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