can't install silverlight (KB954938)

[Vincenzo Di Russo [MVP]]

Finney144 wrote:

> Thanks to Vincenzo I installed "Windows Install Clean Up" and succeeded in
> removing Silverlight 1.x.x.x.x I then installed Silverlight 2
> successfully. The repeared updates, all of which were failing have
> vanished! Most grateful.

YW. Glad to help and thank you for your feedback, Finney.

--
Vincenzo Di Russo
Microsoft® MVP - Most Valuable Professional since 2003
Windows Internet Explorer, Windows Desktop Experience & Security
My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
My Blog: http://blogs.dotnethell.it/vincent/

>
>> aih wrote:
>>
>>> Followed the directions at the link, but solution didn't work for me.
>>> Thinking maybe I didn't do something right, I went through it again.
>>>
>>> I don't have Silverlight in add/remove programs and it isn't listed
>>> when I run the cleanup utility.
>>>
>>> When I do reg delete HKLM\Software\Microsoft\Silverlight /f from the
>>> command shell, I get something to the effect that the key does not
>>> exist.
>>>
>>> And the Microsoft Silverlight directory does not exist under Program
>>> Files.
>>>
>>> When I try and install from the Windows Update field, I get the
>>> installation failed message, like before.
>>>
>>> When I try and install using the installer at the Silverlight webpage,
>>> it looks to me like it starts running and then crashes. Sometimes I get
>>> nothing, no error, nothing; once or twice when trying again, I get an
>>> error message to the effect java language null pointer error.
>>>
>>> I guess I'll go on without it and see what happens.
>>
>> Try the Microsoft Silverlight Forums:
>> http://silverlight.net/forums/13.aspx
>>
>> --
>> Vincenzo Di Russo
>> Microsoft® MVP - Most Valuable Professional since 2003
>> Windows Internet Explorer, Windows Desktop Experience & Security
>> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
>> My Blog: http://blogs.dotnethell.it/vincent/
>>
>>>> Pcwalker wrote:
>>>>
>>>>> My computer will not update this item (whatever it is???)
>>>>
>>>> See and follow:
>>>>
>>
http://blogs.msdn.com/rpomeroy/archi...tallation.aspx
>>>>
>>>> Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx
>>>>
>>>> --
>>>> Vincenzo Di Russo
>>>> Microsoft® MVP - Most Valuable Professional since 2003
>>>> Windows Internet Explorer, Windows Desktop Experience & Security
>>>> My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
>>>> My Blog: http://blogs.dotnethell.it/vincent/

[PublicMike]

This didn't work for me either. Same results as AIH.

"aih" wrote:

> Followed the directions at the link, but solution didn't work for me.
> Thinking maybe I didn't do something right, I went through it again.
>
> I don't have Silverlight in add/remove programs and it isn't listed when I
> run the cleanup utility.
>
> When I do reg delete HKLM\Software\Microsoft\Silverlight /f from the command
> shell, I get something to the effect that the key does not exist.
>
> And the Microsoft Silverlight directory does not exist under Program Files.
>
> When I try and install from the Windows Update field, I get the installation
> failed message, like before.
>
> When I try and install using the installer at the Silverlight webpage, it
> looks to me like it starts running and then crashes. Sometimes I get
> nothing, no error, nothing; once or twice when trying again, I get an error
> message to the effect java language null pointer error.
>
> I guess I'll go on without it and see what happens.
> --
> - Ira
>
>
> "Vincenzo Di Russo [MVP]" wrote:
>
> > Pcwalker wrote:
> >
> > > My computer will not update this item (whatever it is???)
> >
> > See and follow:
> > http://blogs.msdn.com/rpomeroy/archi...tallation.aspx
> >
> > Microsoft Silverlight Forums: http://silverlight.net/forums/13.aspx
> >
> > --
> > Vincenzo Di Russo
> > Microsoft® MVP - Most Valuable Professional since 2003
> > Windows Internet Explorer, Windows Desktop Experience & Security
> > My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo
> > My Blog: http://blogs.dotnethell.it/vincent/
> >
> >
> >