Cannot turn on Auto Updates or access Windows Update page

When I start my PC, I get a "System may be at risk" warning. I then open
Windows Security Center and see that Automatic Updates is off. I then click
"Turn on Auto Updates" and nothing happens. In Internet Options, it shows
that Auto Updates is on, but not in the Windows Security Center.

I then go to the Windows Update Home page and this is the message I get.....


[Error number: 0x8DDD0018]
The site cannot continue because one or more of these Windows services is
not running:

Automatic Updates (allows the site to find, download and install
high-priority updates for your computer)
Background Intelligent Transfer Service (BITS) (helps updates download more
quickly and without problems if the download process is interrupted)
Event Log (keeps a record of updating activities to help with
troubleshooting, if needed)

......I'm stumped as to what to do next.

You may receive an error message that contains the "0x8DDD0018" code or the
"0x80246008" code when you try to download updates from the Microsoft
Windows Update Web site or from the Microsoft Update Web site
http://support.microsoft.com/kb/910337

Another consideration - System may be infected with malware "Vundo"
http://www.microsoft.com/security/po...=Win32%2fVundo

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco



"milwmudshark" <milwmudshark@discussions.microsoft.com> wrote in message
news:4D5529B2-C922-4AA1-AF2C-9B6CC0941C4A@microsoft.com...
> When I start my PC, I get a "System may be at risk" warning. I then open
> Windows Security Center and see that Automatic Updates is off. I then
> click
> "Turn on Auto Updates" and nothing happens. In Internet Options, it shows
> that Auto Updates is on, but not in the Windows Security Center.
>
> I then go to the Windows Update Home page and this is the message I
> get.....
>
>
> [Error number: 0x8DDD0018]
> The site cannot continue because one or more of these Windows services is
> not running:
>
> Automatic Updates (allows the site to find, download and install
> high-priority updates for your computer)
> Background Intelligent Transfer Service (BITS) (helps updates download
> more
> quickly and without problems if the download process is interrupted)
> Event Log (keeps a record of updating activities to help with
> troubleshooting, if needed)
>
> .....I'm stumped as to what to do next.
>

I have exactly the same problem and have gone through first course of action
- ie to sort out the BITS - this is fine and says what it should say - my
problem is that when I go into Auto updates to enable it - I get error code
1058 saying it can't start because it is disabled or there are no enabled
devices associated with it. Can you help out on this one please?

"TaurArian" wrote:

> You may receive an error message that contains the "0x8DDD0018" code or the
> "0x80246008" code when you try to download updates from the Microsoft
> Windows Update Web site or from the Microsoft Update Web site
> http://support.microsoft.com/kb/910337
>
> Another consideration - System may be infected with malware "Vundo"
> http://www.microsoft.com/security/po...=Win32%2fVundo
>
> --
>
> TaurArian [MVP] 2005-2009 - Update Services
> http://taurarian.mvps.org
> ======================================
> How to ask a question: http://support.microsoft.com/kb/555375
> Disclaimer: The information has been posted "as is" with no warranties or
> guarantees and doesn't give any rights.
> Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
>
>
>
> "milwmudshark" <milwmudshark@discussions.microsoft.com> wrote in message
> news:4D5529B2-C922-4AA1-AF2C-9B6CC0941C4A@microsoft.com...
> > When I start my PC, I get a "System may be at risk" warning. I then open
> > Windows Security Center and see that Automatic Updates is off. I then
> > click
> > "Turn on Auto Updates" and nothing happens. In Internet Options, it shows
> > that Auto Updates is on, but not in the Windows Security Center.
> >
> > I then go to the Windows Update Home page and this is the message I
> > get.....
> >
> >
> > [Error number: 0x8DDD0018]
> > The site cannot continue because one or more of these Windows services is
> > not running:
> >
> > Automatic Updates (allows the site to find, download and install
> > high-priority updates for your computer)
> > Background Intelligent Transfer Service (BITS) (helps updates download
> > more
> > quickly and without problems if the download process is interrupted)
> > Event Log (keeps a record of updating activities to help with
> > troubleshooting, if needed)
> >
> > .....I'm stumped as to what to do next.
> >
>
>
>

Hello Leonora,

To add to TaurArian's excellent comments--

First - ensure you do not have "Vundo". Clean it up if you do.

It seems possible that your Windows installation has been deliberately
damaged by a trojan (Vundo, along any uninvited guests. (SDBot and ZLOB, all
protected by a rootkit.)) so as to prevent you updating your system or
removing the trojan.


Your first priority must be to cleanse your PC of all malware.


A very good antimalware app is SUPERAntiSpyware.

There is a free version (on demand scanning only), the paid for version
includes active monitoring, similar to Windows defender:
<http://www.superantispyware.com/>
The trial version of SUPERAntiSpyware Pro (SAS):
<http://www.superantispyware.com/superantispywarefreevspro.html>


The symptoms you describe indicate that a malware known as
Vundo\Virtumonde is resident. Using Internet Explorer, have the system
scanned here: <http://onecare.live.com/site/en-au/center/howsafe.htm>

Several posters in this newsgroup have reported that the malware was
successfully removed using the above scanner.
Others have used Superantispyware to remove the malware.
You can use google to find it if the OneCare scan doesn't remove it.

If, the system is clean of malware, then read on:

"Could not start the Remote Procedure Call (RPC) Service. Error 1058"
error message when you manually start the Remote Procedure Call service
Source:
<http://support.microsoft.com/kb/838428>

You cannot manually start the Automatic Updates service and you receive
an "Error 1058" error message on a computer that is running Windows XP
or Windows XP Tablet PC Edition 2005
Source:
<http://support.microsoft.com/kb/896224>


This will give you a starting point for your troubleshooting anyway.

Please let us know if the problem remains

Ǝиçεl
-=





"leonora" wrote:

> I have exactly the same problem and have gone through first course of action
> - ie to sort out the BITS - this is fine and says what it should say - my
> problem is that when I go into Auto updates to enable it - I get error code
> 1058 saying it can't start because it is disabled or there are no enabled
> devices associated with it. Can you help out on this one please?
>
> "TaurArian" wrote:
>
> > You may receive an error message that contains the "0x8DDD0018" code or the
> > "0x80246008" code when you try to download updates from the Microsoft
> > Windows Update Web site or from the Microsoft Update Web site
> > http://support.microsoft.com/kb/910337
> >
> > Another consideration - System may be infected with malware "Vundo"
> > http://www.microsoft.com/security/po...=Win32%2fVundo
> >
> > --
> >
> > TaurArian [MVP] 2005-2009 - Update Services
> > http://taurarian.mvps.org
> > ======================================
> > How to ask a question: http://support.microsoft.com/kb/555375
> > Disclaimer: The information has been posted "as is" with no warranties or
> > guarantees and doesn't give any rights.
> > Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco
> >
> >
> >
> > "milwmudshark" <milwmudshark@discussions.microsoft.com> wrote in message
> > news:4D5529B2-C922-4AA1-AF2C-9B6CC0941C4A@microsoft.com...
> > > When I start my PC, I get a "System may be at risk" warning. I then open
> > > Windows Security Center and see that Automatic Updates is off. I then
> > > click
> > > "Turn on Auto Updates" and nothing happens. In Internet Options, it shows
> > > that Auto Updates is on, but not in the Windows Security Center.
> > >
> > > I then go to the Windows Update Home page and this is the message I
> > > get.....
> > >
> > >
> > > [Error number: 0x8DDD0018]
> > > The site cannot continue because one or more of these Windows services is
> > > not running:
> > >
> > > Automatic Updates (allows the site to find, download and install
> > > high-priority updates for your computer)
> > > Background Intelligent Transfer Service (BITS) (helps updates download
> > > more
> > > quickly and without problems if the download process is interrupted)
> > > Event Log (keeps a record of updating activities to help with
> > > troubleshooting, if needed)
> > >
> > > .....I'm stumped as to what to do next.
> > >
> >
> >
> >

"milwmudshark" wrote:

> When I start my PC, I get a "System may be at risk" warning. I then open
> Windows Security Center and see that Automatic Updates is off. I then click
> "Turn on Auto Updates" and nothing happens. In Internet Options, it shows
> that Auto Updates is on, but not in the Windows Security Center.
>
> I then go to the Windows Update Home page and this is the message I get.....
>
>
> [Error number: 0x8DDD0018]
> The site cannot continue because one or more of these Windows services is
> not running:
>
> Automatic Updates (allows the site to find, download and install
> high-priority updates for your computer)
> Background Intelligent Transfer Service (BITS) (helps updates download more
> quickly and without problems if the download process is interrupted)
> Event Log (keeps a record of updating activities to help with
> troubleshooting, if needed)
>
> .....I'm stumped as to what to do next.
>