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Thread: Windows Update Error 8024400E

  1. #1
    Tim Guest

    Windows Update Error 8024400E

    Hello,
    Starting yesterday I am getting a "Windows can't check for updates" message.
    When I try to run Windows Update I get error code 8024400E. I am running
    Windows Vista without SP1 (I am one of the lucky winners that has a driver
    that needs to be updated before SP1 will show up). Any assistance will be
    greatly appreciated! Here are some of the log errors.

    2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates failure, error =
    0x8024400E, soap client error = 7, soap error code = 400, HTTP status code =
    200
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SOAP Fault: 0x000190
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING: faultstring:Fault occurred
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    ErrorCode:InternalServerError(5)
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Message:(null)
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    ID:77cc451f-15b7-42e8-8387-1b65f2d526d5
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING: PTError: 0x8024400e
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates_WithRecovery
    failed.: 0x8024400e
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Sync of Updates: 0x8024400e
    2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncServerUpdatesInternal
    failed: 0x8024400e
    2008-10-07 08:07:57:306 1116 8c8 Agent * WARNING: Failed to synchronize,
    error = 0x8024400E
    2008-10-07 08:07:57:369 1116 8c8 Agent * WARNING: Exit code = 0x8024400E

  2. #2
    MowGreen [MVP] Guest

    Re: Windows Update Error 8024400E

    Tim,

    See: You may encounter temporary connection-related errors when you use
    Windows Update or Microsoft Update to install updates
    http://support.microsoft.com/kb/836941

    " Symptoms
    When you use the Windows Update Web site or the Microsoft Update Web
    site to check for and install updates, you may receive one of the
    following error messages:

    * Error 0x8024400E *

    Cause
    These errors may occur caused by any of the following issues:
    • Applications or processes that interfere with Internet communications
    • Resource issues on your computer
    • Too much activity on the update site
    • High Internet activity
    • Recoverable database errors
    • Server time-out issues on the Windows Update or Microsoft Update site "

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


    Tim wrote:
    > Hello,
    > Starting yesterday I am getting a "Windows can't check for updates" message.
    > When I try to run Windows Update I get error code 8024400E. I am running
    > Windows Vista without SP1 (I am one of the lucky winners that has a driver
    > that needs to be updated before SP1 will show up). Any assistance will be
    > greatly appreciated! Here are some of the log errors.
    >
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates failure, error =
    > 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code =
    > 200
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SOAP Fault: 0x000190
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: faultstring:Fault occurred
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > ErrorCode:InternalServerError(5)
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Message:(null)
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > ID:77cc451f-15b7-42e8-8387-1b65f2d526d5
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: PTError: 0x8024400e
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates_WithRecovery
    > failed.: 0x8024400e
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Sync of Updates: 0x8024400e
    > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncServerUpdatesInternal
    > failed: 0x8024400e
    > 2008-10-07 08:07:57:306 1116 8c8 Agent * WARNING: Failed to synchronize,
    > error = 0x8024400E
    > 2008-10-07 08:07:57:369 1116 8c8 Agent * WARNING: Exit code = 0x8024400E


  3. #3
    Tim Guest

    Re: Windows Update Error 8024400E

    Thanks for the tip! I had actually found this article and tried everything,
    however this did not resolve the issue. I did notice in the list at the
    bottom the item that applies to my issue. Any other suggestions?

    0x8024400E -2145107954 SUS_E_PT_SOAP_SERVER

    "MowGreen [MVP]" wrote:

    > Tim,
    >
    > See: You may encounter temporary connection-related errors when you use
    > Windows Update or Microsoft Update to install updates
    > http://support.microsoft.com/kb/836941
    >
    > " Symptoms
    > When you use the Windows Update Web site or the Microsoft Update Web
    > site to check for and install updates, you may receive one of the
    > following error messages:
    >
    > * Error 0x8024400E *
    >
    > Cause
    > These errors may occur caused by any of the following issues:
    > • Applications or processes that interfere with Internet communications
    > • Resource issues on your computer
    > • Too much activity on the update site
    > • High Internet activity
    > • Recoverable database errors
    > • Server time-out issues on the Windows Update or Microsoft Update site "
    >
    > MowGreen [MVP 2003-2008]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    > Tim wrote:
    > > Hello,
    > > Starting yesterday I am getting a "Windows can't check for updates" message.
    > > When I try to run Windows Update I get error code 8024400E. I am running
    > > Windows Vista without SP1 (I am one of the lucky winners that has a driver
    > > that needs to be updated before SP1 will show up). Any assistance will be
    > > greatly appreciated! Here are some of the log errors.
    > >
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates failure, error =
    > > 0x8024400E, soap client error = 7, soap error code = 400, HTTP status code =
    > > 200
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SOAP Fault: 0x000190
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: faultstring:Fault occurred
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > > ErrorCode:InternalServerError(5)
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Message:(null)
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > > Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > > ID:77cc451f-15b7-42e8-8387-1b65f2d526d5
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: PTError: 0x8024400e
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates_WithRecovery
    > > failed.: 0x8024400e
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Sync of Updates: 0x8024400e
    > > 2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncServerUpdatesInternal
    > > failed: 0x8024400e
    > > 2008-10-07 08:07:57:306 1116 8c8 Agent * WARNING: Failed to synchronize,
    > > error = 0x8024400E
    > > 2008-10-07 08:07:57:369 1116 8c8 Agent * WARNING: Exit code = 0x8024400E

    >


  4. #4
    MowGreen [MVP] Guest

    Re: Windows Update Error 8024400E

    > WARNING: PTError: 0x8024400e

    PT- Synchronizes updates information to the local datastore
    The local datastore is DataStore.edb. It is possible that it's become
    corrupted due to it's being scanned by antivirus software while it is in
    use [locked] or, a 3rd party firewall is blocking the synchronization.

    *** Which firewall is being used ? ***

    If the native Vista firewall is being used, suggest you rename
    DataStore.edb to see if that resolves the issue.
    You can run the commands below from an Elevated Command Prompt or,
    save the commands to a .bat file and run the .bat file.

    To open an Elevated Command prompt

    1. Click the Start button.
    2. In the Search box, type command prompt.
    3. In the list of results, right-click Command Prompt, and then click
    Run as administrator. Administrator permission required If you are
    prompted for an administrator password or confirmation, type the
    password or provide confirmation.

    At the prompt, type in the following commands exactly as written,
    pressing Enter after *each* one

    net stop wuauserv
    net stop bits
    cd %windir%\softwaredistribution
    cd datastore
    ren datastore.edb datastore.old
    net start bits
    net start wuauserv
    exit

    Or, to creat a .bat file -
    1. Click the Start button, and then type notepad in the Start Search box.
    2. Click Notepad from the Programs list.
    3. Copy and then paste the following commands into Notepad:

    net stop wuauserv
    net stop bits
    cd %windir%\softwaredistribution
    cd datastore
    ren datastore.edb datastore.old
    net start bits
    net start wuauserv

    4. Save the Notepad file on the Desktop as rename.bat. To do this,
    follow these steps:
    a. In Notepad, click File, click Save As, and then type rename.bat.
    b. In the Save in list, click Desktop.
    c. In the Save as type list, click All Files, and then click Save.
    5. On the Desktop, right-click the rename.bat file, and then click Run
    as administrator.

    If you are prompted for an administrator password or for confirmation,
    type the password, or click Continue.

    Restart the system and see if it can update now.


    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    Tim wrote:

    > Thanks for the tip! I had actually found this article and tried everything,
    > however this did not resolve the issue. I did notice in the list at the
    > bottom the item that applies to my issue. Any other suggestions?
    >
    > 0x8024400E -2145107954 SUS_E_PT_SOAP_SERVER
    >
    > "MowGreen [MVP]" wrote:
    >
    >
    >>Tim,
    >>
    >>See: You may encounter temporary connection-related errors when you use
    >>Windows Update or Microsoft Update to install updates
    >>http://support.microsoft.com/kb/836941
    >>
    >>" Symptoms
    >>When you use the Windows Update Web site or the Microsoft Update Web
    >>site to check for and install updates, you may receive one of the
    >>following error messages:
    >>
    >>* Error 0x8024400E *
    >>
    >>Cause
    >>These errors may occur caused by any of the following issues:
    >>• Applications or processes that interfere with Internet communications
    >>• Resource issues on your computer
    >>• Too much activity on the update site
    >>• High Internet activity
    >>• Recoverable database errors
    >>• Server time-out issues on the Windows Update or Microsoft Update site "
    >>
    >>MowGreen [MVP 2003-2008]
    >>===============
    >> *-343-* FDNY
    >>Never Forgotten
    >>===============
    >>
    >>
    >>Tim wrote:
    >>
    >>>Hello,
    >>>Starting yesterday I am getting a "Windows can't check for updates" message.
    >>> When I try to run Windows Update I get error code 8024400E. I am running
    >>>Windows Vista without SP1 (I am one of the lucky winners that has a driver
    >>>that needs to be updated before SP1 will show up). Any assistance will be
    >>>greatly appreciated! Here are some of the log errors.
    >>>
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates failure, error =
    >>>0x8024400E, soap client error = 7, soap error code = 400, HTTP status code =
    >>>200
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SOAP Fault: 0x000190
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: faultstring:Fault occurred
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    >>>ErrorCode:InternalServerError(5)
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Message:(null)
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    >>>Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    >>>ID:77cc451f-15b7-42e8-8387-1b65f2d526d5
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: PTError: 0x8024400e
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates_WithRecovery
    >>>failed.: 0x8024400e
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Sync of Updates: 0x8024400e
    >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncServerUpdatesInternal
    >>>failed: 0x8024400e
    >>>2008-10-07 08:07:57:306 1116 8c8 Agent * WARNING: Failed to synchronize,
    >>>error = 0x8024400E
    >>>2008-10-07 08:07:57:369 1116 8c8 Agent * WARNING: Exit code = 0x8024400E

    >>


  5. #5
    Tim Guest

    Re: Windows Update Error 8024400E

    Thank you very much for the tip. I am not running the Windows Firewall (I am
    on a domain and it is not available due to Group Policy) or any other
    firewall, although we are running Symantec AV CE. Would you still recommend
    the course of action you list below? If so I will give it a try.

    "MowGreen [MVP]" wrote:

    > > WARNING: PTError: 0x8024400e

    >
    > PT- Synchronizes updates information to the local datastore
    > The local datastore is DataStore.edb. It is possible that it's become
    > corrupted due to it's being scanned by antivirus software while it is in
    > use [locked] or, a 3rd party firewall is blocking the synchronization.
    >
    > *** Which firewall is being used ? ***
    >
    > If the native Vista firewall is being used, suggest you rename
    > DataStore.edb to see if that resolves the issue.
    > You can run the commands below from an Elevated Command Prompt or,
    > save the commands to a .bat file and run the .bat file.
    >
    > To open an Elevated Command prompt
    >
    > 1. Click the Start button.
    > 2. In the Search box, type command prompt.
    > 3. In the list of results, right-click Command Prompt, and then click
    > Run as administrator. Administrator permission required If you are
    > prompted for an administrator password or confirmation, type the
    > password or provide confirmation.
    >
    > At the prompt, type in the following commands exactly as written,
    > pressing Enter after *each* one
    >
    > net stop wuauserv
    > net stop bits
    > cd %windir%\softwaredistribution
    > cd datastore
    > ren datastore.edb datastore.old
    > net start bits
    > net start wuauserv
    > exit
    >
    > Or, to creat a .bat file -
    > 1. Click the Start button, and then type notepad in the Start Search box.
    > 2. Click Notepad from the Programs list.
    > 3. Copy and then paste the following commands into Notepad:
    >
    > net stop wuauserv
    > net stop bits
    > cd %windir%\softwaredistribution
    > cd datastore
    > ren datastore.edb datastore.old
    > net start bits
    > net start wuauserv
    >
    > 4. Save the Notepad file on the Desktop as rename.bat. To do this,
    > follow these steps:
    > a. In Notepad, click File, click Save As, and then type rename.bat.
    > b. In the Save in list, click Desktop.
    > c. In the Save as type list, click All Files, and then click Save.
    > 5. On the Desktop, right-click the rename.bat file, and then click Run
    > as administrator.
    >
    > If you are prompted for an administrator password or for confirmation,
    > type the password, or click Continue.
    >
    > Restart the system and see if it can update now.
    >
    >
    > MowGreen [MVP 2003-2009]
    > ===============
    > *-343-* FDNY
    > Never Forgotten
    > ===============
    >
    >
    >
    > Tim wrote:
    >
    > > Thanks for the tip! I had actually found this article and tried everything,
    > > however this did not resolve the issue. I did notice in the list at the
    > > bottom the item that applies to my issue. Any other suggestions?
    > >
    > > 0x8024400E -2145107954 SUS_E_PT_SOAP_SERVER
    > >
    > > "MowGreen [MVP]" wrote:
    > >
    > >
    > >>Tim,
    > >>
    > >>See: You may encounter temporary connection-related errors when you use
    > >>Windows Update or Microsoft Update to install updates
    > >>http://support.microsoft.com/kb/836941
    > >>
    > >>" Symptoms
    > >>When you use the Windows Update Web site or the Microsoft Update Web
    > >>site to check for and install updates, you may receive one of the
    > >>following error messages:
    > >>
    > >>* Error 0x8024400E *
    > >>
    > >>Cause
    > >>These errors may occur caused by any of the following issues:
    > >>• Applications or processes that interfere with Internet communications
    > >>• Resource issues on your computer
    > >>• Too much activity on the update site
    > >>• High Internet activity
    > >>• Recoverable database errors
    > >>• Server time-out issues on the Windows Update or Microsoft Update site "
    > >>
    > >>MowGreen [MVP 2003-2008]
    > >>===============
    > >> *-343-* FDNY
    > >>Never Forgotten
    > >>===============
    > >>
    > >>
    > >>Tim wrote:
    > >>
    > >>>Hello,
    > >>>Starting yesterday I am getting a "Windows can't check for updates" message.
    > >>> When I try to run Windows Update I get error code 8024400E. I am running
    > >>>Windows Vista without SP1 (I am one of the lucky winners that has a driver
    > >>>that needs to be updated before SP1 will show up). Any assistance will be
    > >>>greatly appreciated! Here are some of the log errors.
    > >>>
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates failure, error =
    > >>>0x8024400E, soap client error = 7, soap error code = 400, HTTP status code =
    > >>>200
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SOAP Fault: 0x000190
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: faultstring:Fault occurred
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > >>>ErrorCode:InternalServerError(5)
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Message:(null)
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > >>>Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > >>>ID:77cc451f-15b7-42e8-8387-1b65f2d526d5
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: PTError: 0x8024400e
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates_WithRecovery
    > >>>failed.: 0x8024400e
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Sync of Updates: 0x8024400e
    > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncServerUpdatesInternal
    > >>>failed: 0x8024400e
    > >>>2008-10-07 08:07:57:306 1116 8c8 Agent * WARNING: Failed to synchronize,
    > >>>error = 0x8024400E
    > >>>2008-10-07 08:07:57:369 1116 8c8 Agent * WARNING: Exit code = 0x8024400E
    > >>

    >


  6. #6
    Tim Guest

    Re: Windows Update Error 8024400E

    I ended up deciding to go ahead and try this ... unfortunately it did not
    work. I discovered that it cleared my Windows Update history, which I did
    not want it to do, so I am going to restore the file since it didn't resolve
    the issue. Any other ideas?

    "Tim" wrote:

    > Thank you very much for the tip. I am not running the Windows Firewall (I am
    > on a domain and it is not available due to Group Policy) or any other
    > firewall, although we are running Symantec AV CE. Would you still recommend
    > the course of action you list below? If so I will give it a try.
    >
    > "MowGreen [MVP]" wrote:
    >
    > > > WARNING: PTError: 0x8024400e

    > >
    > > PT- Synchronizes updates information to the local datastore
    > > The local datastore is DataStore.edb. It is possible that it's become
    > > corrupted due to it's being scanned by antivirus software while it is in
    > > use [locked] or, a 3rd party firewall is blocking the synchronization.
    > >
    > > *** Which firewall is being used ? ***
    > >
    > > If the native Vista firewall is being used, suggest you rename
    > > DataStore.edb to see if that resolves the issue.
    > > You can run the commands below from an Elevated Command Prompt or,
    > > save the commands to a .bat file and run the .bat file.
    > >
    > > To open an Elevated Command prompt
    > >
    > > 1. Click the Start button.
    > > 2. In the Search box, type command prompt.
    > > 3. In the list of results, right-click Command Prompt, and then click
    > > Run as administrator. Administrator permission required If you are
    > > prompted for an administrator password or confirmation, type the
    > > password or provide confirmation.
    > >
    > > At the prompt, type in the following commands exactly as written,
    > > pressing Enter after *each* one
    > >
    > > net stop wuauserv
    > > net stop bits
    > > cd %windir%\softwaredistribution
    > > cd datastore
    > > ren datastore.edb datastore.old
    > > net start bits
    > > net start wuauserv
    > > exit
    > >
    > > Or, to creat a .bat file -
    > > 1. Click the Start button, and then type notepad in the Start Search box.
    > > 2. Click Notepad from the Programs list.
    > > 3. Copy and then paste the following commands into Notepad:
    > >
    > > net stop wuauserv
    > > net stop bits
    > > cd %windir%\softwaredistribution
    > > cd datastore
    > > ren datastore.edb datastore.old
    > > net start bits
    > > net start wuauserv
    > >
    > > 4. Save the Notepad file on the Desktop as rename.bat. To do this,
    > > follow these steps:
    > > a. In Notepad, click File, click Save As, and then type rename.bat.
    > > b. In the Save in list, click Desktop.
    > > c. In the Save as type list, click All Files, and then click Save.
    > > 5. On the Desktop, right-click the rename.bat file, and then click Run
    > > as administrator.
    > >
    > > If you are prompted for an administrator password or for confirmation,
    > > type the password, or click Continue.
    > >
    > > Restart the system and see if it can update now.
    > >
    > >
    > > MowGreen [MVP 2003-2009]
    > > ===============
    > > *-343-* FDNY
    > > Never Forgotten
    > > ===============
    > >
    > >
    > >
    > > Tim wrote:
    > >
    > > > Thanks for the tip! I had actually found this article and tried everything,
    > > > however this did not resolve the issue. I did notice in the list at the
    > > > bottom the item that applies to my issue. Any other suggestions?
    > > >
    > > > 0x8024400E -2145107954 SUS_E_PT_SOAP_SERVER
    > > >
    > > > "MowGreen [MVP]" wrote:
    > > >
    > > >
    > > >>Tim,
    > > >>
    > > >>See: You may encounter temporary connection-related errors when you use
    > > >>Windows Update or Microsoft Update to install updates
    > > >>http://support.microsoft.com/kb/836941
    > > >>
    > > >>" Symptoms
    > > >>When you use the Windows Update Web site or the Microsoft Update Web
    > > >>site to check for and install updates, you may receive one of the
    > > >>following error messages:
    > > >>
    > > >>* Error 0x8024400E *
    > > >>
    > > >>Cause
    > > >>These errors may occur caused by any of the following issues:
    > > >>• Applications or processes that interfere with Internet communications
    > > >>• Resource issues on your computer
    > > >>• Too much activity on the update site
    > > >>• High Internet activity
    > > >>• Recoverable database errors
    > > >>• Server time-out issues on the Windows Update or Microsoft Update site "
    > > >>
    > > >>MowGreen [MVP 2003-2008]
    > > >>===============
    > > >> *-343-* FDNY
    > > >>Never Forgotten
    > > >>===============
    > > >>
    > > >>
    > > >>Tim wrote:
    > > >>
    > > >>>Hello,
    > > >>>Starting yesterday I am getting a "Windows can't check for updates" message.
    > > >>> When I try to run Windows Update I get error code 8024400E. I am running
    > > >>>Windows Vista without SP1 (I am one of the lucky winners that has a driver
    > > >>>that needs to be updated before SP1 will show up). Any assistance will be
    > > >>>greatly appreciated! Here are some of the log errors.
    > > >>>
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates failure, error =
    > > >>>0x8024400E, soap client error = 7, soap error code = 400, HTTP status code =
    > > >>>200
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SOAP Fault: 0x000190
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: faultstring:Fault occurred
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > > >>>ErrorCode:InternalServerError(5)
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Message:(null)
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > > >>>Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    > > >>>ID:77cc451f-15b7-42e8-8387-1b65f2d526d5
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: PTError: 0x8024400e
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates_WithRecovery
    > > >>>failed.: 0x8024400e
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Sync of Updates: 0x8024400e
    > > >>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncServerUpdatesInternal
    > > >>>failed: 0x8024400e
    > > >>>2008-10-07 08:07:57:306 1116 8c8 Agent * WARNING: Failed to synchronize,
    > > >>>error = 0x8024400E
    > > >>>2008-10-07 08:07:57:369 1116 8c8 Agent * WARNING: Exit code = 0x8024400E
    > > >>

    > >


  7. #7
    MowGreen [MVP] Guest

    Re: Windows Update Error 8024400E

    Have you consulted the Admin [if there is one] about this issue ?

    Renaming DataStore.edb deletes the History shown on the Microsoft Update
    sites [Window/Microsoft Update] in XP/Win2K/WS2K3 . In Vista, it deletes
    the entries in the 'Windows Update History' list.

    You can rename it first and see if the issue is resolved.
    If no joy, then delete the newly created DataStore.edb [after stopping
    the BITS and Windows Update services] and rename the previous
    DataStore.ebd [from DataStore.old back to .edb] to retain the Windows
    Update History list.


    If you rename DataStore.edb and the issue is still occurring than it's
    definitely related to the firewall/AV.

    If you rename the DataStore.edb and the issue goes away for awhile but
    *reoccurs*, then suggest you or the Admin reconfigure the AV to not scan
    the locations of the workstation[s] listed here:

    Virus scanning recommendations for computers that are running Windows
    Server 2003, Windows 2000, Windows XP, or Windows Vista
    http://support.microsoft.com/kb/822158


    MowGreen [MVP 2003-2009]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============


    Tim wrote:

    > Thank you very much for the tip. I am not running the Windows Firewall (I am
    > on a domain and it is not available due to Group Policy) or any other
    > firewall, although we are running Symantec AV CE. Would you still recommend
    > the course of action you list below? If so I will give it a try.
    >
    > "MowGreen [MVP]" wrote:
    >
    >
    >>>WARNING: PTError: 0x8024400e

    >>
    >>PT- Synchronizes updates information to the local datastore
    >>The local datastore is DataStore.edb. It is possible that it's become
    >>corrupted due to it's being scanned by antivirus software while it is in
    >>use [locked] or, a 3rd party firewall is blocking the synchronization.
    >>
    >>*** Which firewall is being used ? ***
    >>
    >>If the native Vista firewall is being used, suggest you rename
    >>DataStore.edb to see if that resolves the issue.
    >>You can run the commands below from an Elevated Command Prompt or,
    >>save the commands to a .bat file and run the .bat file.
    >>
    >>To open an Elevated Command prompt
    >>
    >>1. Click the Start button.
    >>2. In the Search box, type command prompt.
    >>3. In the list of results, right-click Command Prompt, and then click
    >>Run as administrator. Administrator permission required If you are
    >>prompted for an administrator password or confirmation, type the
    >>password or provide confirmation.
    >>
    >>At the prompt, type in the following commands exactly as written,
    >>pressing Enter after *each* one
    >>
    >>net stop wuauserv
    >>net stop bits
    >>cd %windir%\softwaredistribution
    >>cd datastore
    >>ren datastore.edb datastore.old
    >>net start bits
    >>net start wuauserv
    >>exit
    >>
    >>Or, to creat a .bat file -
    >>1. Click the Start button, and then type notepad in the Start Search box.
    >>2. Click Notepad from the Programs list.
    >>3. Copy and then paste the following commands into Notepad:
    >>
    >>net stop wuauserv
    >>net stop bits
    >>cd %windir%\softwaredistribution
    >>cd datastore
    >>ren datastore.edb datastore.old
    >>net start bits
    >>net start wuauserv
    >>
    >>4. Save the Notepad file on the Desktop as rename.bat. To do this,
    >>follow these steps:
    >>a. In Notepad, click File, click Save As, and then type rename.bat.
    >>b. In the Save in list, click Desktop.
    >>c. In the Save as type list, click All Files, and then click Save.
    >>5. On the Desktop, right-click the rename.bat file, and then click Run
    >>as administrator.
    >>
    >>If you are prompted for an administrator password or for confirmation,
    >>type the password, or click Continue.
    >>
    >>Restart the system and see if it can update now.
    >>
    >>
    >>MowGreen [MVP 2003-2009]
    >>===============
    >> *-343-* FDNY
    >>Never Forgotten
    >>===============
    >>
    >>
    >>
    >>Tim wrote:
    >>
    >>
    >>>Thanks for the tip! I had actually found this article and tried everything,
    >>>however this did not resolve the issue. I did notice in the list at the
    >>>bottom the item that applies to my issue. Any other suggestions?
    >>>
    >>>0x8024400E -2145107954 SUS_E_PT_SOAP_SERVER
    >>>
    >>>"MowGreen [MVP]" wrote:
    >>>
    >>>
    >>>
    >>>>Tim,
    >>>>
    >>>>See: You may encounter temporary connection-related errors when you use
    >>>>Windows Update or Microsoft Update to install updates
    >>>>http://support.microsoft.com/kb/836941
    >>>>
    >>>>" Symptoms
    >>>>When you use the Windows Update Web site or the Microsoft Update Web
    >>>>site to check for and install updates, you may receive one of the
    >>>>following error messages:
    >>>>
    >>>>* Error 0x8024400E *
    >>>>
    >>>>Cause
    >>>>These errors may occur caused by any of the following issues:
    >>>>• Applications or processes that interfere with Internet communications
    >>>>• Resource issues on your computer
    >>>>• Too much activity on the update site
    >>>>• High Internet activity
    >>>>• Recoverable database errors
    >>>>• Server time-out issues on the Windows Update or Microsoft Update site "
    >>>>
    >>>>MowGreen [MVP 2003-2008]
    >>>>===============
    >>>> *-343-* FDNY
    >>>>Never Forgotten
    >>>>===============
    >>>>
    >>>>
    >>>>Tim wrote:
    >>>>
    >>>>
    >>>>>Hello,
    >>>>>Starting yesterday I am getting a "Windows can't check for updates" message.
    >>>>>When I try to run Windows Update I get error code 8024400E. I am running
    >>>>>Windows Vista without SP1 (I am one of the lucky winners that has a driver
    >>>>>that needs to be updated before SP1 will show up). Any assistance will be
    >>>>>greatly appreciated! Here are some of the log errors.
    >>>>>
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates failure, error =
    >>>>>0x8024400E, soap client error = 7, soap error code = 400, HTTP status code =
    >>>>>200
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SOAP Fault: 0x000190
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: faultstring:Fault occurred
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    >>>>>ErrorCode:InternalServerError(5)
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Message:(null)
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    >>>>>Method:"http://www.microsoft.com/SoftwareDistribution/Server/ClientWebService/SyncUpdates"
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING:
    >>>>>ID:77cc451f-15b7-42e8-8387-1b65f2d526d5
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: PTError: 0x8024400e
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncUpdates_WithRecovery
    >>>>>failed.: 0x8024400e
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: Sync of Updates: 0x8024400e
    >>>>>2008-10-07 08:07:57:306 1116 8c8 PT WARNING: SyncServerUpdatesInternal
    >>>>>failed: 0x8024400e
    >>>>>2008-10-07 08:07:57:306 1116 8c8 Agent * WARNING: Failed to synchronize,
    >>>>>error = 0x8024400E
    >>>>>2008-10-07 08:07:57:369 1116 8c8 Agent * WARNING: Exit code = 0x8024400E
    >>>>


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