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Thread: update failure error code 0x80070641

  1. #1
    CK Guest

    update failure error code 0x80070641

    Greetings,

    Am using XP and keep getting updates that failed everytime to install,
    having such mesage below:

    Installation Failure Error Code: 0x80070641 for the following updates:
    Update for Outlook 2003 Junk E-mail Filter (KB956077)
    Security Update for Microsoft Office 2003 (KB953404)
    Security Update for the 2007 Microsoft Office System (KB951944)
    Security Update for Office 2003 (KB954478)
    Security Update for the 2007 Microsoft Office System (KB954326)

    Tried looking into Troubleshooting & FAQ for solutions but none

    Appreciate help.
    Thanks
    CK

  2. #2
    Shenan Stanley Guest

    Re: update failure error code 0x80070641

    Although I appreciate you giving your Windows version (is important) one
    would think - given the updates list you have - letting us in on what
    Microsoft Office products you have installed would also be useful. ;-)

    If I had to guess - you have Microsoft Office 2003 installed with possibly
    the compatibility pack and/or a couple of Office 2007 level viewers
    (PowerPoint, Excel or Word...)?

    What happens if you have the Office 2003 installation media (CD usually) in
    the computer in question when you attempt to get these updates?

    Are these updates coming to you through "Automatic Updates" or are you
    visiting http://windowsupdate.microsoft.com/ to do a custom scan for updates
    and selecting them there?

  3. #3
    TaurArian Guest
    How to troubleshoot failures updating your Office installation from the
    Office Update Web site
    http://support.microsoft.com/kb/304498

    i have the ssame problem can you tell me how to fix cause microsoft sure
    doesn't support their products

  4. #4
    Shenan Stanley Guest

    Re: update failure error code 0x80070641

    You have exactly the same problem with exactly the same updates?
    Doubtful.

    As for your assertion - the problem lies on your machine - not the product
    you have installed onto your machine. ;-)

    Did you read the other two (at least) responses to the post you chose to
    respond to? It's a couple of months old and the original poster (as with
    most) never came back to either thank those who tried to assist them nor at
    least say what finally fixed the problem (if anything.) Perhaps you will be
    different.

    Please - expand on "i have the ssame problem" <- be very specific as usually
    it turns out your problem is not exactly the same (list the updates you
    cannot install, the version of Windows XP you are running, the service pack
    level you are at, the version(s) of Microsoft Offic you have installed and
    what you have tried - in detail (did I mention that details are important
    because only you can see what you have?)

  5. #5
    Paul Guest

    Re: update failure error code 0x80070641

    Sorry to say, but totally incredible this arrogant reply from a Microsoft
    emplyee (if I'm not mistaken).
    As far as I know we all pay (a lot!) to use this software and help with
    installation problems would be a normal service in my opinion.
    Maybe Shenan Stanley is factually right in his comments, but the tone is so
    insulting, I still can't believe it!

  6. #6
    Michael Guest

    Re: update failure error code 0x80070641

    You are mistaken, Paul. There are no Microsoft employees here. The MVP's
    are volunteers, which means they're not paid enough to put up with some of
    the moronic crap posted here.
    Also, I believe Shenan is of the fairer sex, so you are mistaken again. How
    does it feel to be a 2 time loser? You're probably used to it.

  7. #7
    PA Bear [MS MVP] Guest

    Re: update failure error code 0x80070641

    No one here (including MVPs) represents or works for Microsoft.

    For home users, no-charge support from MS *is* available by calling
    1-866-PCSAFETY (and/or 1-866-234-6020) in the United States and in Canada or
    by contacting your local Microsoft subsidiary. There is no-charge for
    support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB999999).

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Consumer Security Support home page
    https://consumersecuritysupport.microsoft.com/

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.

  8. #8
    Join Date
    Nov 2009
    Posts
    1

    Re: update failure error code 0x80070641

    A few simple suggestions from someone who had the problem but isn't sure what exactly the solution was.

    Make sure these services are running:

    automatic updates
    background intelligent transfer service
    windows installer

    might help to make sure you have java installed also.
    Last edited by peterpiper; 18-11-2009 at 10:18 PM.

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