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Thread: Windows Update does not work - Error number: 0x800704DD

  1. #1
    Caswell Guest

    Windows Update does not work - Error number: 0x800704DD

    Hi,

    I tried to kickoff Windows Update, but after I choose either Express or
    Custom, I get an error web page with the following error code Error number:
    0x800704DD

    Here are some of the latest lines from the WindowsUpdate.log file...


    2008-09-16 11:58:27:296 1460 690 AU #############
    2008-09-16 11:58:27:296 1460 690 AU ## START ## AU: Search for updates
    2008-09-16 11:58:27:296 1460 690 AU #########
    2008-09-16 11:58:27:437 1460 690 AU <<## SUBMITTED ## AU: Search for updates
    [CallId = {9AA009E6-301D-4E23-920C-2A29FAEFB632}]
    2008-09-16 11:58:29:125 1460 690 AU FATAL: CAUClient::Launch failed, error =
    0x800704DD
    2008-09-16 11:58:42:171 1460 8c4 Agent *************
    2008-09-16 11:58:42:171 1460 8c4 Agent ** START ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-09-16 11:58:42:171 1460 8c4 Agent *********
    2008-09-16 11:58:42:171 1460 8c4 Agent * Online = No; Ignore download
    priority = No
    2008-09-16 11:58:42:171 1460 8c4 Agent * Criteria = "IsHidden=0 and
    IsInstalled=0 and DeploymentAction='Installation' and IsAssigned=1 or
    IsHidden=0 and IsPresent=1 and DeploymentAction='Uninstallation' and
    IsAssigned=1 or IsHidden=0 and IsInstalled=1 and
    DeploymentAction='Installation' and IsAssigned=1 and RebootRequired=1 or
    IsHidden=0 and IsInstalled=0 and DeploymentAction='Uninstallation' and
    IsAssigned=1 and RebootRequired=1"
    2008-09-16 11:58:42:171 1460 8c4 Agent * ServiceID =
    {9482F4B4-E343-43B6-B170-9A65BC822C77}
    2008-09-16 11:58:42:171 1460 8c4 Agent * Search Scope = {Machine}
    2008-09-16 11:59:21:531 1460 8c4 Agent * Found 0 updates and 13 categories
    in search; evaluated appl. rules of 138 out of 375 deployed entities
    2008-09-16 11:59:29:796 1460 8c4 Agent *********
    2008-09-16 11:59:29:796 1460 8c4 Agent ** END ** Agent: Finding updates
    [CallerId = AutomaticUpdates]
    2008-09-16 11:59:29:796 1460 8c4 Agent *************
    2008-09-16 11:59:29:875 1460 1e0 AU >>## RESUMED ## AU: Search for updates
    [CallId = {9AA009E6-301D-4E23-920C-2A29FAEFB632}]
    2008-09-16 11:59:29:875 1460 1e0 AU # 0 updates detected
    2008-09-16 11:59:29:890 1460 1e0 AU #########
    2008-09-16 11:59:29:890 1460 1e0 AU ## END ## AU: Search for updates
    [CallId = {9AA009E6-301D-4E23-920C-2A29FAEFB632}]
    2008-09-16 11:59:29:890 1460 1e0 AU #############
    2008-09-16 11:59:29:890 1460 1e0 AU Setting AU scheduled install time to
    2008-09-17 07:00:00
    2008-09-16 12:13:16:531 1460 a48 Service WARNING: GetUserTokenFromSessionId
    failed with error 800704dd for session 0
    2008-09-16 12:13:16:531 3072 8e8 Misc =========== Logging initialized
    (build: 7.2.6001.784, tz: -0400) ===========
    2008-09-16 12:13:16:531 3072 8e8 Misc = Process: C:\Program Files\Internet
    Explorer\iexplore.exe
    2008-09-16 12:13:16:531 3072 8e8 Misc = Module:
    C:\WINDOWS\system32\wuapi.dll
    2008-09-16 12:13:16:531 3072 8e8 COMAPI WARNING: Unable to listen to
    self-update/shutdown event (hr=0X800704DD)
    2008-09-16 12:13:16:531 3072 8e8 COMAPI WARNING: Unable to establish
    connection to the service. (hr=800704DD)
    2008-09-16 12:13:18:875 1460 a48 Service WARNING: GetUserTokenFromSessionId
    failed with error 800704dd for session 0
    2008-09-16 12:13:18:890 3072 8e8 COMAPI WARNING: Unable to listen to
    self-update/shutdown event (hr=0X800704DD)
    2008-09-16 12:13:18:890 3072 8e8 COMAPI WARNING: Unable to establish
    connection to the service. (hr=800704DD)
    2008-09-16 12:13:20:187 1460 a48 Service WARNING: GetUserTokenFromSessionId
    failed with error 800704dd for session 0
    2008-09-16 12:13:20:187 3072 8e8 COMAPI WARNING: Unable to listen to
    self-update/shutdown event (hr=0X800704DD)
    2008-09-16 12:13:20:187 3072 8e8 COMAPI WARNING: Unable to establish
    connection to the service. (hr=800704DD)
    2008-09-16 12:13:24:015 3072 8e8 Misc =========== Logging initialized
    (build: 7.2.6001.784, tz: -0400) ===========
    2008-09-16 12:13:24:015 3072 8e8 Misc = Process: C:\Program Files\Internet
    Explorer\iexplore.exe
    2008-09-16 12:13:24:031 3072 8e8 Misc = Module:
    C:\WINDOWS\system32\wuweb.dll
    2008-09-16 12:13:24:015 3072 8e8 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2008-09-16 12:13:24:296 3072 8e8 Misc Microsoft signed: Yes
    2008-09-16 12:13:24:500 3072 8e8 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WuRedir\9482F4B4-E343-43B6-B170-9A65BC822C77\muv3wuredir.cab:
    2008-09-16 12:13:24:515 3072 8e8 Misc Microsoft signed: Yes
    2008-09-16 12:13:24:578 3072 8e8 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2008-09-16 12:13:24:625 3072 8e8 Misc Microsoft signed: Yes
    2008-09-16 12:13:24:640 3072 8e8 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wuident.cab:
    2008-09-16 12:13:24:656 3072 8e8 Misc Microsoft signed: Yes
    2008-09-16 12:13:25:546 3072 8e8 Misc Validating signature for
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.cab:
    2008-09-16 12:13:25:562 3072 8e8 Misc Microsoft signed: Yes
    2008-09-16 12:13:25:609 3072 8e8 Setup *********** Setup: Checking whether
    self-update is required ***********
    2008-09-16 12:13:25:609 3072 8e8 Setup * Inf file:
    C:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    2008-09-16 12:13:25:625 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.784, required version
    = 7.2.6001.784
    2008-09-16 12:13:25:640 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:687 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:687 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:687 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:750 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:750 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:812 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:812 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:875 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:875 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wups.dll: target version = 7.2.6001.784, required version
    = 7.2.6001.784
    2008-09-16 12:13:25:875 3072 8e8 Setup Update NOT required for
    C:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-16 12:13:25:875 3072 8e8 Setup * IsUpdateRequired = No
    2008-09-16 12:13:29:093 3072 8e8 COMAPI -------------
    2008-09-16 12:13:29:093 3072 8e8 COMAPI -- START -- COMAPI: Search
    [ClientId = WindowsUpdate]
    2008-09-16 12:13:29:093 3072 8e8 COMAPI ---------
    2008-09-16 12:13:29:234 1460 b34 Service WARNING: GetUserTokenFromSessionId
    failed with error 800704dd for session 0
    2008-09-16 12:13:29:234 3072 8e8 COMAPI WARNING: Unable to listen to
    self-update/shutdown event (hr=0X800704DD)
    2008-09-16 12:13:29:234 3072 8e8 COMAPI WARNING: Unable to establish
    connection to the service. (hr=800704DD)
    2008-09-16 12:13:29:250 3072 8e8 COMAPI - WARNING: Exit code = 0x800704DD
    2008-09-16 12:13:29:250 3072 8e8 COMAPI ---------
    2008-09-16 12:13:29:250 3072 8e8 COMAPI -- END -- COMAPI: Search
    [ClientId = <NULL>]
    2008-09-16 12:13:29:250 3072 8e8 COMAPI -------------
    2008-09-16 12:13:29:250 3072 8e8 COMAPI FATAL: Unable to initiate
    asynchronous search, hr=800704DD
    --
    Thanks,
    MC

  2. #2
    PA Bear [MS MVP] Guest

    Re: Windows Update does not work - Error number: 0x800704DD

    Always state your full Windows version (e.g., WinXP SP3; Vista SP1) when
    posting to this newsgroup, please.

    Is Automatic Updates enabled?

    Error messages that you may receive when you try to download and install
    updates from the Windows Update Web site, from the Microsoft Update Web
    site, or from a WSUS server: "0x800704DD," "0x80240020," or both:
    http://support.microsoft.com/kb/910341
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/


    Caswell wrote:
    > I tried to kickoff Windows Update, but after I choose either Express or
    > Custom, I get an error web page with the following error code Error
    > number:
    > 0x800704DD
    >
    > Here are some of the latest lines from the WindowsUpdate.log file...

    <snip>


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