Service pack 3: Fatal Error in Outlook Express

Hi:

I and my girlfriend both use the same laptop.

After I installed Service pack 3 (I still use XP), my girlfriend is having
problems with Outlook Express, within her login, although I am not. I am an
administrator; she is not. Her Outlook Express keeps having a fatal error and
needs to close. I do not seem to have this issue in my login.

Some of the details of the error are:

Error Signature

AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: fsscgui.dll
Modver: 6.80.2750.0 Offset: 00017593

.... Any ideas for fixing this?

Thanks very much,

Wayne
Victoria, BC
Canada

"waynrayn" <waynrayn@discussions.microsoft.com> schrieb:

> After I installed Service pack 3 (I still use XP), my girlfriend is having
> problems with Outlook Express, within her login, although I am not. I am an
> administrator; she is not. Her Outlook Express keeps having a fatal error and
> needs to close. I do not seem to have this issue in my login.
>
> Some of the details of the error are:
>
> Error Signature
>
> AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: fsscgui.dll
> Modver: 6.80.2750.0 Offset: 00017593
>
> ... Any ideas for fixing this?

Since fsscgui.dll seems to be related to F-Secure applications, you
may want to try searching on this end and check with F-Secure's
support.

Bye,
Freudi

fsscgui.dll belongs to F-Secure:
http://forum.f-secure.com/topic.asp?TOPIC_ID=6639

The F-Secure plugin for Office is causing the issue.
Scanning incoming email is redundant, eg. if one attempts to open an
infected attachment, the antivirus will either quarantine or delete it,
depending upon the AVs settings. As long as the AV is kept up to date
with it's latest definitions, then scanning incoming emails presents
more issues than it's worth.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============



waynrayn wrote:

> Hi:
>
> I and my girlfriend both use the same laptop.
>
> After I installed Service pack 3 (I still use XP), my girlfriend is having
> problems with Outlook Express, within her login, although I am not. I am an
> administrator; she is not. Her Outlook Express keeps having a fatal error and
> needs to close. I do not seem to have this issue in my login.
>
> Some of the details of the error are:
>
> Error Signature
>
> AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: fsscgui.dll
> Modver: 6.80.2750.0 Offset: 00017593
>
> ... Any ideas for fixing this?
>
> Thanks very much,
>
> Wayne
> Victoria, BC
> Canada
>
>
>
>

[X-post to OE General]

Disable email scanning by your anti-virus application (F-Secure). It
provides no additional protection and even Symantec says it's not necessary:

<QP>
Disabling Email Scanning does not leave you unprotected against viruses that
are distributed as email attachments. Norton AntiVirus Auto-Protect scans
incoming files as they are saved to your hard drive, including email and
email attachments. Email Scanning is just another layer on top of this. To
make sure that Auto-Protect is providing the maximum protection, keep
Auto-Protect enabled and run LiveUpdate regularly to ensure that you have
the most recent virus definitions.
</QP>
http://service1.symantec.com/SUPPORT...02111812533106
--
~Robear Dyer (PA Bear)
MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
AumHa VSOP & Admin http://aumha.net
DTS-L http://dts-l.net/

waynrayn wrote:
> I and my girlfriend both use the same laptop.
>
> After I installed Service pack 3 (I still use XP), my girlfriend is having
> problems with Outlook Express, within her login, although I am not. I am
> an
> administrator; she is not. Her Outlook Express keeps having a fatal error
> and needs to close. I do not seem to have this issue in my login.
>
> Some of the details of the error are:
>
> Error Signature
>
> AppName: msimn.exe AppVer: 6.0.2900.5512 ModName: fsscgui.dll
> Modver: 6.80.2750.0 Offset: 00017593
>
> ... Any ideas for fixing this?
>
> Thanks very much,
>
> Wayne
> Victoria, BC
> Canada

Thanks very much for this suggestion. I had in fact installed a newer version
of FF Secure just prior to Service Pack 3, but didn't think they were
related. (Maybe they weren't; possibly FF Secure only became an issue after
Service Pack 3 was installed.)

In any case, I can certainly try uninstalling and re-installing the new FF
Secure version over Service Pack 3, instead of the other way around.

~W~

Thanks for this consideration as well.

Regards,

Wayne

Thanks very much for this suggestion. I had in fact installed a newer version
of FF Secure just prior to Service Pack 3, but didn't think they were
related. (Maybe they weren't; possibly FF Secure only became an issue after
Service Pack 3 was installed.)

In any case, I can certainly try uninstalling and re-installing the new FF
Secure version over Service Pack 3, instead of the other way around.

~W~

And you're replying to...?

waynrayn wrote:
> Thanks very much for this suggestion. I had in fact installed a newer
> version of FF Secure just prior to Service Pack 3, but didn't think they
> were related. (Maybe they weren't; possibly FF Secure only became an issue
> after Service Pack 3 was installed.)
>
> In any case, I can certainly try uninstalling and re-installing the new FF
> Secure version over Service Pack 3, instead of the other way around.
>
> ~W~

Apologies, I had intended this reply for the first respondant, Ottmar
Freudenberger. Unfortunately it ended up here, so I obviously hit something
wrong. However, I did appreciate your response as well.

Regards,

Wayne

[jorgon]

After I installed Service pack 3 (I still use XP), my girlfriend is having
problems with Outlook Express, within her login, although I am not. I am an
administrator; she is not.

I had a similar problem, except that it was my wife whose Outlook Express disappeared after installing Service Pack 3 on XP. I managed to solve this, much to my wife's acclamation, by doing a file search on "msimn.exe" which is OE's main executable. This was found in the folder for the service pack (it was not found in the original ProgramFiles\Outlook Express folder). I then right clicked on the msimn.exe now found, and chose "send to .. desktop (create shortcut)" then renamed this shortcut "Outlook Express", then removed the previous shortcut which was now invalid. Extra dinner for me!

[jorgon]

Actually, msimn.exe did not work properly from the service pack folder. I found that the "search" was not actually finding the msimn.exe file within Program Files\Outlook Express folder because in "tools", "folder options", "view", the "hide protected folders" option was checked. Maybe this is checked by default for non-administrators. So although msimn.exe was in the Outlook Express folder all the time, I thought it must have been rubbed out by Service Pack 3.
So the actual cause of the problem was that the installation of Service Pack 3seems to have corrupted the shortcut on the desktop and also removed any mention of Outlook Express in the "Start" menu, whilst not actually removing the program itself.
So, using Windows Explorer, "tools", "folder options", "view", and unchecking "hide protected folders", then navigating to Program Files\Outlook Express, finding msimn.exe, right clicking and send to desktop as shortcut, restored Outlook Express properly (I hope).