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Thread: Update error code 80070663

  1. #1
    Huw Jones Guest

    Update error code 80070663

    Hi,
    Have recently started getting the above error code for any Office 2007
    updates (all appear to be security updates starting with the KB951596-related
    update which was issued on 12th August. There are now 6 updates all with the
    same problem.
    I have Office 2007 ultimate and am trying to install on Vista 32 bit (SP1).
    All other MS updates install correctly.
    I've searched for help on this (and not found much) - just to say that I
    have tried the suggestions in the KB article 913754 and have also tried
    downloading and installing the updates separately. I have also tried doing
    this in safe mode - all to no avail.
    Please let me know if there's any other additional info needed to start to
    address this (I run Kaspersky 2009 and it's clearly set to allow appropriate
    access for these downloads).
    ANY help appreciated - I've drawn a blank (and I'm NOT a techie-whizz, so
    please respond without making that assumption!!).
    Thanks

    Huw



  2. #2
    PA Bear [MS MVP] Guest

    Re: Update error code 80070663

    Insert your Office 2007 CD/DVD into the appropriate drive bay before
    attempting to install these updates.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    Huw Jones wrote:
    > Hi,
    > Have recently started getting the above error code for any Office 2007
    > updates (all appear to be security updates starting with the
    > KB951596-related update which was issued on 12th August. There are now 6
    > updates all with the same problem.
    > I have Office 2007 ultimate and am trying to install on Vista 32 bit
    > (SP1).
    > All other MS updates install correctly.
    > I've searched for help on this (and not found much) - just to say that I
    > have tried the suggestions in the KB article 913754 and have also tried
    > downloading and installing the updates separately. I have also tried doing
    > this in safe mode - all to no avail.
    > Please let me know if there's any other additional info needed to start to
    > address this (I run Kaspersky 2009 and it's clearly set to allow
    > appropriate
    > access for these downloads).
    > ANY help appreciated - I've drawn a blank (and I'm NOT a techie-whizz, so
    > please respond without making that assumption!!).
    > Thanks
    >
    > Huw



  3. #3
    Huw Jones Guest

    Re: Update error code 80070663

    Thanks for the suggestion. I have tried it but get the error message:
    "The detection failed. This can be due to a corrupted installation database".
    I should also say that I have run the MS Office Diagnostics software which
    gave a clean bill of health and also the 'repair' option from the install CD,
    which also worked correctly.

    Short of a complete re-install (which I really don't want to do - and what
    are the chances that the problem won't re-occur if I don't know what's
    causing it?) are there any other options?

    Thanks

    Huw

    "PA Bear [MS MVP]" wrote:

    > Insert your Office 2007 CD/DVD into the appropriate drive bay before
    > attempting to install these updates.
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    > AumHa VSOP & Admin http://aumha.net
    > DTS-L http://dts-l.net/
    >
    > Huw Jones wrote:
    > > Hi,
    > > Have recently started getting the above error code for any Office 2007
    > > updates (all appear to be security updates starting with the
    > > KB951596-related update which was issued on 12th August. There are now 6
    > > updates all with the same problem.
    > > I have Office 2007 ultimate and am trying to install on Vista 32 bit
    > > (SP1).
    > > All other MS updates install correctly.
    > > I've searched for help on this (and not found much) - just to say that I
    > > have tried the suggestions in the KB article 913754 and have also tried
    > > downloading and installing the updates separately. I have also tried doing
    > > this in safe mode - all to no avail.
    > > Please let me know if there's any other additional info needed to start to
    > > address this (I run Kaspersky 2009 and it's clearly set to allow
    > > appropriate
    > > access for these downloads).
    > > ANY help appreciated - I've drawn a blank (and I'm NOT a techie-whizz, so
    > > please respond without making that assumption!!).
    > > Thanks
    > >
    > > Huw

    >
    >


  4. #4
    PA Bear [MS MVP] Guest

    Re: Update error code 80070663

    Ignoring the title & symptoms, if need be, see
    http://support.microsoft.com/kb/838687

    Did you upgrade to Office 2007 from, e.g., Office 2003?

    => Office Update-specific newsgroup: microsoft.public.officeupdate
    --
    ~PA Bear


    Huw Jones wrote:
    > Thanks for the suggestion. I have tried it but get the error message:
    > "The detection failed. This can be due to a corrupted installation
    > database". I should also say that I have run the MS Office Diagnostics
    > software which gave a clean bill of health and also the 'repair' option
    > from the install CD, which also worked correctly.
    >
    > Short of a complete re-install (which I really don't want to do - and what
    > are the chances that the problem won't re-occur if I don't know what's
    > causing it?) are there any other options?
    >
    > Thanks
    >
    > Huw
    >
    > "PA Bear [MS MVP]" wrote:
    >
    >> Insert your Office 2007 CD/DVD into the appropriate drive bay before
    >> attempting to install these updates.
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    >> AumHa VSOP & Admin http://aumha.net
    >> DTS-L http://dts-l.net/
    >>
    >> Huw Jones wrote:
    >>> Hi,
    >>> Have recently started getting the above error code for any Office 2007
    >>> updates (all appear to be security updates starting with the
    >>> KB951596-related update which was issued on 12th August. There are now 6
    >>> updates all with the same problem.
    >>> I have Office 2007 ultimate and am trying to install on Vista 32 bit
    >>> (SP1).
    >>> All other MS updates install correctly.
    >>> I've searched for help on this (and not found much) - just to say that I
    >>> have tried the suggestions in the KB article 913754 and have also tried
    >>> downloading and installing the updates separately. I have also tried
    >>> doing
    >>> this in safe mode - all to no avail.
    >>> Please let me know if there's any other additional info needed to start
    >>> to
    >>> address this (I run Kaspersky 2009 and it's clearly set to allow
    >>> appropriate
    >>> access for these downloads).
    >>> ANY help appreciated - I've drawn a blank (and I'm NOT a techie-whizz,
    >>> so
    >>> please respond without making that assumption!!).
    >>> Thanks
    >>>
    >>> Huw



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