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Thread: IE can't get to Windows Update or Microsoft Download

  1. #1
    compulady Guest

    IE can't get to Windows Update or Microsoft Download

    I can browse many different sites, but when I try to get to Windows Update or
    any Windows download, I get the "The page cannot be displayed" message. I
    ran VundoFix, XoftSpy, and McAfee and nothing was found. I am assuming it is
    a virus, but nothing can find it. I can only start the computer in safe
    mode, or I get the BSOD with IRQ_NOT_LESS_OR_EQUAL.

    If anyone has any ideas, I could sure use the input as I am ready to
    reformat that machine.

  2. #2
    PA Bear [MS MVP] Guest

    Re: IE can't get to Windows Update or Microsoft Download

    Sounds like you may have a Vundo/ZLOB/SDBot infection, all protected by a
    rootkit.

    Unexplained computer behavior may be caused by deceptive software
    http://support.microsoft.com/kb/827315

    Run a thorough check for hijackware, including posting your hijackthis log
    to an appropriate forum.

    Checking for/Help with Hijackware

    When all else fails, HijackThis v2.0.2
    (http://aumha.org/downloads/hijackthis.exe) is the preferred tool to use (in
    conjuction with some other utilities). HijackThis will NOT fix anything on
    its own, but it will help you to both identify and remove any
    hijackware/spyware with assistance from an expert. **Post your log or other appropriate forums for review
    by an expert in such matters, not here.**

    If the procedures look too complex - and there is no shame in admitting this
    isn't your cup of tea - take the machine to a local, reputable and
    independent (i.e., not BigBoxStoreUSA) computer repair shop.

    ==========================================

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Support for Windows Update:
    http://support.microsoft.com/gp/wusupport

    For home users, no-charge support is available by calling 1-866-PCSAFETY in
    the United States and in Canada or by contacting your local Microsoft
    subsidiary. There is no-charge for support calls that are associated with
    security updates.

  3. #3
    Gis Bun Guest

    RE: IE can't get to Windows Update or Microsoft Download

    Aside from PA Bear's comments, if you are in Safe Mode, unless you specify
    the networking option, I think network access is disabled. Hence, you can't
    get to WU....

  4. #4
    Join Date
    Jul 2010
    Posts
    1

    can't get to Windows Update or Microsoft Download

    I can browse many different sites, but when I try to get to Windows Update or
    any Windows download, I get the "The page cannot be displayed" message.

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