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Thread: WindowsUpdate Error 80004002

  1. #1
    yo Guest

    WindowsUpdate Error 80004002

    I have a WU error 80004002, an the windowsupdate.log say:
    -----------------------------------------------------------
    2008-09-09 16:26:10:281 1156 1b70 AU UpdateDownloadProperties: 9 download(s)
    are still in progress.
    2008-09-09 16:26:10:281 1156 1b70 AU WARNING: Failed to change download
    properties of call, error = 0x80070057
    2008-09-09 16:26:10:281 1156 1b70 AU WARNING: Failed to change download
    properties of call, error = 0x80070057
    2008-09-09 16:26:10:281 1156 1b70 AU WARNING: Failed to change download
    properties of call, error = 0x80070057
    2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    properties of call, error = 0x80070057
    2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    properties of call, error = 0x80070057
    2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    properties of call, error = 0x80070057
    2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    properties of call, error = 0x80070057
    2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    properties of call, error = 0x80070057
    2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    properties of call, error = 0x80070057
    2008-09-09 16:26:10:283 1156 1b70 AU Piggybacking on an AU detection already
    in progress
    2008-09-09 16:26:10:284 1156 1b70 AU AU setting pending client directive to
    'Install Complete Ux'
    2008-09-09 16:26:10:284 1156 1b70 AU WARNING: Pending directive, 'Install
    Complete Ux', is not applicable
    2008-09-09 16:26:11:270 1156 16e0 AU WARNING: Returning due to error from
    GetDownloadProgressUx, error = 0x8024000C
    2008-09-09 16:26:11:270 1156 16e0 AU WARNING: GetInteractiveInstallProgress
    failed, error = 0x8024000C
    --------------------------------------------------------
    So ...
    S.O.S. ...
    thanks

  2. #2
    MowGreen [MVP] Guest

    Re: WindowsUpdate Error 80004002

    Reopen the WindowsUpdate.log.
    Scroll all the way to the bottom of it.
    Work your way back up the log and look for an entry like this:

    2008-09-09 11:34:50:583 1652 dec Misc =========== Logging initialized
    (build: 7.2.6001.784, tz: -0700) ===========

    The build: shows the Version of the Windows Update Agent [WUA] that is
    installed.

    Please post the trailing [the portion of the log after the above entry]
    section that shows:

    2008-09-09 08:22:27:204 448 bd4 Setup *********** Setup: Checking
    whether self-update is required ***********
    2008-09-09 08:22:27:204 448 bd4 Setup * Inf file:
    D:\WINDOWS\SoftwareDistribution\WebSetup\wsus3setup.inf
    2008-09-09 08:22:27:214 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\cdm.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-09 08:22:27:214 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wuapi.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-09 08:22:27:214 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wuapi.dll.mui: target version = 7.2.6001.784,
    required version = 7.2.6001.784
    2008-09-09 08:22:27:214 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wuauclt.exe: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-09 08:22:27:214 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wuaucpl.cpl: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-09 08:22:27:214 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wuaucpl.cpl.mui: target version = 7.2.6001.784,
    required version = 7.2.6001.784
    2008-09-09 08:22:27:224 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wuaueng.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-09 08:22:27:224 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wuaueng.dll.mui: target version = 7.2.6001.784,
    required version = 7.2.6001.784
    2008-09-09 08:22:27:224 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wucltui.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-09 08:22:27:224 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wucltui.dll.mui: target version = 7.2.6001.784,
    required version = 7.2.6001.784
    2008-09-09 08:22:27:224 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wups.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784
    2008-09-09 08:22:27:224 448 bd4 Setup Update NOT required for
    D:\WINDOWS\system32\wups2.dll: target version = 7.2.6001.784, required
    version = 7.2.6001.784

    That way we'll know which Version of the WUA that is currently
    installed, yo.

    MowGreen [MVP 2003-2008]
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============



    yo wrote:

    > I have a WU error 80004002, an the windowsupdate.log say:
    > -----------------------------------------------------------
    > 2008-09-09 16:26:10:281 1156 1b70 AU UpdateDownloadProperties: 9 download(s)
    > are still in progress.
    > 2008-09-09 16:26:10:281 1156 1b70 AU WARNING: Failed to change download
    > properties of call, error = 0x80070057
    > 2008-09-09 16:26:10:281 1156 1b70 AU WARNING: Failed to change download
    > properties of call, error = 0x80070057
    > 2008-09-09 16:26:10:281 1156 1b70 AU WARNING: Failed to change download
    > properties of call, error = 0x80070057
    > 2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    > properties of call, error = 0x80070057
    > 2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    > properties of call, error = 0x80070057
    > 2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    > properties of call, error = 0x80070057
    > 2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    > properties of call, error = 0x80070057
    > 2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    > properties of call, error = 0x80070057
    > 2008-09-09 16:26:10:282 1156 1b70 AU WARNING: Failed to change download
    > properties of call, error = 0x80070057
    > 2008-09-09 16:26:10:283 1156 1b70 AU Piggybacking on an AU detection already
    > in progress
    > 2008-09-09 16:26:10:284 1156 1b70 AU AU setting pending client directive to
    > 'Install Complete Ux'
    > 2008-09-09 16:26:10:284 1156 1b70 AU WARNING: Pending directive, 'Install
    > Complete Ux', is not applicable
    > 2008-09-09 16:26:11:270 1156 16e0 AU WARNING: Returning due to error from
    > GetDownloadProgressUx, error = 0x8024000C
    > 2008-09-09 16:26:11:270 1156 16e0 AU WARNING: GetInteractiveInstallProgress
    > failed, error = 0x8024000C
    > --------------------------------------------------------
    > So ...
    > S.O.S. ...
    > thanks


  3. #3
    PA Bear [MS MVP] Guest

    Re: WindowsUpdate Error 80004002

    Always state your full Windows version (e.g., WinXP SP3; Vista SP1) when
    posting to this newsgroup, please.

    Error message when you try to install updates by using the Windows Update or
    Microsoft Update Web site: "0x80004002":
    http://support.microsoft.com/kb/956708

    Tip: Use Method 2.
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002
    AumHa VSOP & Admin http://aumha.net
    DTS-L http://dts-l.net/

    yo wrote:
    > I have a WU error 80004002, an the windowsupdate.log say:

    <snip>


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