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Thread: Update for Windows Live Photo Gallery (KB 955359) Fails

  1. #1
    Tatbrat Guest

    Update for Windows Live Photo Gallery (KB 955359) Fails

    I have been trying to update Windows Live Photo Gallery and it fails every
    time. When I try to uninstall it, I get a message that says: 'could not
    access network location'. So I go to hit 'cancel', I get a message that
    says: 'fatal error during installation'. I can't get rid of this program or
    update it. I keep getting nagged to update it and I don't know how to just
    ignore the update all together. Can someone please tell me what to do? or
    where I can get the patched version? I can't even install a new copy of it.
    Thanks in advance.
    --
    Most computer problems are caused the loose nut between the chair and the
    keyboard.

  2. #2
    PA Bear [MS MVP] Guest

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    Uninstall Windows Live Photo Gallery | Download/install the most recent
    version.

  3. #3
    Tatbrat Guest
    If you read my post, I did mention that I tried to uninstall the program. It
    did not work.

    Then try overinstalling the latest version. Otherwise, contact Windows Live
    Support:
    https://support.live.com/eform.aspx?...ery&ct=eformts

    Did you try and manually install the latest version rather than trying to
    update the same?

    http://download.live.com/photogallery

    I found a solution! - see below. But I want you to know that I backed up
    everything related to my pictures, clip art, EVERYTHING before I got rid of
    Windows Live Photo Gallery using the method below. Please let me know if
    this helped you.

    Install Microsoft SQL Server 2005 Compact Edition, just so you can install a
    Windows Live app? I don't I'd do that.

  4. #4
    Tatbrat Guest

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    I did contact Windows Live Support and apparently, they are aware that there
    is a wide spread problem with updating this program. When they find a fix
    for it, they will let us know. The problem of updating is on their end of
    it. Hopefully others will know of this also.

  5. #5
    Join Date
    Oct 2008
    Posts
    1

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    Found a way around the problem.

    Download the beta from here:
    http://www.softpedia.com/get/Multime...-Gallery.shtml

    Copy the file to the folder:
    c:\Windows\Installer (it's a hidden folder - so just type it in)

    Run PhotoLibrary.msi from this folder, and you should be fine - as me.

    Bjørn Tore Hoem

  6. #6
    Jennifer in Colorado Guest

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    I, too, am having problems uninstalling Windows Live Photo Gallery - same
    situation as Tatbrat. It's now April 16, 2009, surely there's a fix to
    download by now... what's the update on this situation? I am unable to
    install any Windows Live programs now and this seems to be the central issue.

  7. #7
    Jennifer in Colorado Guest

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    Yes. Didn't work. However, here's how I resolved my issue.
    1. Downloaded Windows Installer CleanUp Utility (Article ID 29301 9/19/08
    revision 6.7), located it in my programs list & opened. Selected Windows
    Live Photo Gallery from the list. Poof, gone. After working on this for 3
    days!!!

    2. Went to http://support.microsoft.com/kb/953466 "Cannot complete the
    installation of Windows Live Suite applications", selected my operating
    environment (Windows XP SP3), after verifying that I had all of the required
    programs (listed in my add/remove programs), I installed all Windows Live
    programs from there.

    It was a different installation interface than I was working with in the MS
    downloads - but all is well. Please pass the word around.

  8. #8
    Jennifer in Colorado Guest

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    PA Bear: I'm not sure you are following Microsoft's advice if I understand
    your reply correctly. Also, as I read thru your discussion threads, you are
    not correctly assessing our problems. I question your MS MVP ranking because
    of your inability to read and understand the original problem. I also
    question your ranking because you are expressly not supporting MS
    suggestions. You are too quick to pull the trigger and are a pain because
    you bring nothing to the table. Butt out or support Microsoft's instructions
    or tell Microsoft they are wrong. That would be useful. My post actually
    was successful, no thanks to your suggestions. Got it?

  9. #9
    TaurArian Guest

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    Pity the easy way didn't work and you had to take the long way but at least
    you have what you want and that's the main thing.
    Thanks for updating the thread.

  10. #10
    PA Bear [MS MVP] Guest

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    TYPO

    PA Bear [MS MVP] wrote:
    > Install Microsoft SQL Server 2005 Compact Edition, just so you can install
    > a
    > Windows Live app? I don't I'd [THINK] do that.
    >
    > Jennifer in Colorado wrote:
    >> Yes. Didn't work. However, here's how I resolved my issue.
    >> 1. Downloaded Windows Installer CleanUp Utility (Article ID 29301
    >> 9/19/08
    >> revision 6.7), located it in my programs list & opened. Selected Windows
    >> Live Photo Gallery from the list. Poof, gone. After working on this for
    >> 3
    >> days!!!
    >>
    >> 2. Went to http://support.microsoft.com/kb/953466 "Cannot complete the
    >> installation of Windows Live Suite applications", selected my operating
    >> environment (Windows XP SP3), after verifying that I had all of the
    >> required
    >> programs (listed in my add/remove programs), I installed all Windows Live
    >> programs from there.
    >>
    >> It was a different installation interface than I was working with in the
    >> MS
    >> downloads - but all is well. Please pass the word around.
    >>
    >> "TaurArian" wrote:
    >>
    >>> Did you try and manually install the latest version rather than trying
    >>> to
    >>> update the same?
    >>>
    >>> http://download.live.com/photogallery
    >>>
    >>>
    >>>
    >>> Jennifer in Colorado wrote:
    >>>>> I, too, am having problems uninstalling Windows Live Photo Gallery -
    >>>>> same situation as Tatbrat. It's now April 16, 2009, surely there's
    >>>>> a fix to download by now... what's the update on this situation? I
    >>>>> am unable to install any Windows Live programs now and this seems to
    >>>>> be the central issue.
    >>>>>
    >>>>> "PA Bear [MS MVP]" wrote:
    >>>>>
    >>>>>> Thanks for this feedback.
    >>>>>>
    >>>>>> Tatbrat wrote:
    >>>>>>> I did contact Windows Live Support and apparently, they are aware
    >>>>>>> that there
    >>>>>>> is a wide spread problem with updating this program. When they
    >>>>>>> find a fix for it, they will let us know. The problem of updating
    >>>>>>> is on their end of it. Hopefully others will know of this also.
    >>>>>>>
    >>>>>>>> Then try overinstalling the latest version. Otherwise, contact
    >>>>>>>> Windows Live Support:
    >>>>>>>> https://support.live.com/eform.aspx?...ery&ct=eformts
    >>>>>>>>
    >>>>>>>> Good luck!
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> Tatbrat wrote:
    >>>>>>>>> If you read my post, I did mention that I tried to uninstall the
    >>>>>>>>> program.
    >>>>>>>>> It did not work.
    >>>>>>>>>
    >>>>>>>>>> Uninstall Windows Live Photo Gallery | Download/install the
    >>>>>>>>>> most recent version.
    >>>>>>>>>> --
    >>>>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since
    >>>>>>>>>> 2002 AumHa VSOP & Admin http://aumha.net
    >>>>>>>>>> DTS-L http://dts-l.net/
    >>>>>>>>>>
    >>>>>>>>>> Tatbrat wrote:
    >>>>>>>>>>> I have been trying to update Windows Live Photo Gallery and it
    >>>>>>>>>>> fails every
    >>>>>>>>>>> time. When I try to uninstall it, I get a message that says:
    >>>>>>>>>>> 'could not
    >>>>>>>>>>> access network location'. So I go to hit 'cancel', I get a
    >>>>>>>>>>> message that
    >>>>>>>>>>> says: 'fatal error during installation'. I can't get rid of
    >>>>>>>>>>> this program
    >>>>>>>>>>> or
    >>>>>>>>>>> update it. I keep getting nagged to update it and I don't
    >>>>>>>>>>> know how to just
    >>>>>>>>>>> ignore the update all together. Can someone please tell me
    >>>>>>>>>>> what to do?
    >>>>>>>>>>> or
    >>>>>>>>>>> where I can get the patched version? I can't even install a
    >>>>>>>>>>> new copy of
    >>>>>>>>>>> it.
    >>>>>>>>>>> Thanks in advance.



  11. #11
    PA Bear [MS MVP] Guest

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    MVPs do not work for or represent MS, nor are we obligated to "toe the
    line." In fact, MVPs are MS's best critics.

    MS MVP Overview:
    http://mvp.support.microsoft.com/gp/mvpexecsum

    While I'm happy for you that the combination of running the Cleanup utility
    and KB953466 resolved your problem, I wouldn't have jumped through the same
    hoops simply to update or install WL Photo Gallery.

    In fact, I suspect that KB940065 (http://support.microsoft.com/kb/940065)
    would have been a better solution if you weren't able to install the
    most-recent version of the app. Had you started your own thread about your
    problem instead of hijacking someone else's, I might have suggested
    KB940065.

    Have a /wonderful/ day!


    Jennifer in Colorado wrote:
    > PA Bear: I'm not sure you are following Microsoft's advice if I
    > understand
    > your reply correctly. Also, as I read thru your discussion threads, you
    > are
    > not correctly assessing our problems. I question your MS MVP ranking
    > because of your inability to read and understand the original problem. I
    > also question your ranking because you are expressly not supporting MS
    > suggestions. You are too quick to pull the trigger and are a pain because
    > you bring nothing to the table. Butt out or support Microsoft's
    > instructions or tell Microsoft they are wrong. That would be useful. My
    > post actually was successful, no thanks to your suggestions. Got it?
    >
    > "PA Bear [MS MVP]" wrote:
    >> Install Microsoft SQL Server 2005 Compact Edition, just so you can
    >> install
    >> a Windows Live app? I don't [think] I'd do that.
    >>
    >> Jennifer in Colorado wrote:
    >>> Yes. Didn't work. However, here's how I resolved my issue.
    >>> 1. Downloaded Windows Installer CleanUp Utility (Article ID 29301
    >>> 9/19/08
    >>> revision 6.7), located it in my programs list & opened. Selected
    >>> Windows
    >>> Live Photo Gallery from the list. Poof, gone. After working on this
    >>> for
    >>> 3
    >>> days!!!
    >>>
    >>> 2. Went to http://support.microsoft.com/kb/953466 "Cannot complete the
    >>> installation of Windows Live Suite applications", selected my operating
    >>> environment (Windows XP SP3), after verifying that I had all of the
    >>> required
    >>> programs (listed in my add/remove programs), I installed all Windows
    >>> Live
    >>> programs from there.
    >>>
    >>> It was a different installation interface than I was working with in the
    >>> MS
    >>> downloads - but all is well. Please pass the word around.
    >>>
    >>> "TaurArian" wrote:
    >>>
    >>>> Did you try and manually install the latest version rather than trying
    >>>> to
    >>>> update the same?
    >>>>
    >>>> http://download.live.com/photogallery
    >>>>
    >>>>
    >>>>
    >>>> Jennifer in Colorado wrote:
    >>>>>> I, too, am having problems uninstalling Windows Live Photo Gallery -
    >>>>>> same situation as Tatbrat. It's now April 16, 2009, surely there's
    >>>>>> a fix to download by now... what's the update on this situation? I
    >>>>>> am unable to install any Windows Live programs now and this seems to
    >>>>>> be the central issue.
    >>>>>>
    >>>>>> "PA Bear [MS MVP]" wrote:
    >>>>>>
    >>>>>>> Thanks for this feedback.
    >>>>>>>
    >>>>>>> Tatbrat wrote:
    >>>>>>>> I did contact Windows Live Support and apparently, they are aware
    >>>>>>>> that there
    >>>>>>>> is a wide spread problem with updating this program. When they
    >>>>>>>> find a fix for it, they will let us know. The problem of updating
    >>>>>>>> is on their end of it. Hopefully others will know of this also.
    >>>>>>>>
    >>>>>>>>> Then try overinstalling the latest version. Otherwise, contact
    >>>>>>>>> Windows Live Support:
    >>>>>>>>> https://support.live.com/eform.aspx?...ery&ct=eformts
    >>>>>>>>>
    >>>>>>>>> Good luck!
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>> Tatbrat wrote:
    >>>>>>>>>> If you read my post, I did mention that I tried to uninstall the
    >>>>>>>>>> program.
    >>>>>>>>>> It did not work.
    >>>>>>>>>>
    >>>>>>>>>>> Uninstall Windows Live Photo Gallery | Download/install the
    >>>>>>>>>>> most recent version.
    >>>>>>>>>>> --
    >>>>>>>>>>> ~Robear Dyer (PA Bear)
    >>>>>>>>>>> MS MVP-IE, Mail, Security, Windows Desktop Experience - since
    >>>>>>>>>>> 2002 AumHa VSOP & Admin http://aumha.net
    >>>>>>>>>>> DTS-L http://dts-l.net/
    >>>>>>>>>>>
    >>>>>>>>>>> Tatbrat wrote:
    >>>>>>>>>>>> I have been trying to update Windows Live Photo Gallery and it
    >>>>>>>>>>>> fails every
    >>>>>>>>>>>> time. When I try to uninstall it, I get a message that says:
    >>>>>>>>>>>> 'could not
    >>>>>>>>>>>> access network location'. So I go to hit 'cancel', I get a
    >>>>>>>>>>>> message that
    >>>>>>>>>>>> says: 'fatal error during installation'. I can't get rid of
    >>>>>>>>>>>> this program
    >>>>>>>>>>>> or
    >>>>>>>>>>>> update it. I keep getting nagged to update it and I don't
    >>>>>>>>>>>> know how to just
    >>>>>>>>>>>> ignore the update all together. Can someone please tell me
    >>>>>>>>>>>> what to do?
    >>>>>>>>>>>> or
    >>>>>>>>>>>> where I can get the patched version? I can't even install a
    >>>>>>>>>>>> new copy of
    >>>>>>>>>>>> it.
    >>>>>>>>>>>> Thanks in advance.



  12. #12
    Join Date
    Oct 2009
    Posts
    1

    Re: Update for Windows Live Photo Gallery (KB 955359) Fails

    I too have had problems in trying to get Windows Live Photo Gallery to work on my Vista laptop, and after several installs and reinstalls and uninstalls, I tried the program RegCure and removed all registration entries and it worked first time after that. I had also tried removing all photos from my Pictures file and copying them into a different directory but that hadn't worked either.

    Hope this helps someone.

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