Windows Update fails on multiple items with Code 800719E4

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Windows Vista SP1.

Windows Update is able to install most updates fine, but there are two
items that will not install properly. At first (couple of months ago)
there was just one, now there is another. These are:

Security Update for Windows Vista (KB950582)
Installation status: Failed
Error details: Code 800719E4

Cumulative Security Update for Internet Explorer 7 in Windows Vista (KB950759)
Installation status: Failed
Error details: Code 800719E4

Both report "success" then require a reboot. After reboot, WU reports
that the important updates failed.

I have tried downloading the .msu files for the specific updates. Both
do the same thing -- they install, require a reboot, and then WU
reports that the updates are still required.

I was going to just bite the bullet and do a repair upgrade install
from my DVD, but I found that since I have SP1 I can not do this
(Vista setup says I need to upgrade from an older version) -- even
from a slipstreamed DVD. A fresh install is not something I can do
right now -- just way too much to reconfigure in that case. So I need
to solve this update issue.

Below is the windowsupdate.log from the most recent WU attempt at
installing these updates. Any ideas? Googling the error code
800719E4 seems to turn up nothing but people begging for help with the
same problem!

0x800719E4 ERROR_LOG_FULL Log space is exhausted.

OK, which log is full ?

Check the cbs.log located in WINDOWS\logs\CBS\cbs.log
Please post back with the size of the WindowsUpdate and cbs.logs.

BTW, you can get free support for the installation issue with both
updates since they're security updates:

cbs.log 24,419,811 bytes windowsupdate.log 2,026,263 bytes.

I tried renaming the cbs.log file to cbs.log.old to see if an empty file would slove the problem. It didn't -- same error in Windows Update.

Are there other log files that I can check? The windowsupdate.log file seems to be working fine -- it gets bigger every time I try running updates.

--
Brandon Staggs

I forgot to respond to this:

"MowGreen [MVP]" wrote on Wed, 06 Aug 2008 11:15:53 -0700:

> BTW, you can get free support for the installation issue with both
> updates since they're security updates:

I've already opened a ticket there. So far I've only got a canned
response, but we'll see. I'm hoping someone here can help me faster.
:-)

Thanks for your time and help, MowGreen.

Hi Brandon, I have exactly the same issue with this two updates with exactly
the same error message. I've been communicating with Microsoft regarding this
for already two months, we tried a lot of things and nothing helped. The only
two things that they recommended and I did not do are this two:
uninstallation of SP1 and In-Place upgrade. I don't have time for it yet. If
you want you can try it, see instructions below, and see if it hepls. Let us
know if something works for you.

Regarding the Log file mentioned by MowGreen, it's interesting that I see
this error message in System log using Windows Event Viewer:

The Windows Modules Installer service terminated with the following error:
Log space is exhausted.

It happens after the reboot after any attempt to install any one of those
Updates. If I only knew which log it means.

-----------------------------------------------

Suggestion 3: Uninstall Windows Vista SP1

1. Click Start and Control Panel.
2. Click Uninstall a program in Control Panel Home mode.
3. Click View installed updates.
4. Highlight Windows Vista SP1 and click Uninstall.

Suggestion 4: In-Place upgrade

Please backup all the important files on the system drive to other drives to
avoid data loss. In order to avoid any error message, please refer to the
following link to disable some features first.

http://support.microsoft.com/kb/946078

Note: Some programs may not work after the upgrading. Please understand it
is normal and we can reinstall them to have them function.

Run the Setup program after you start the computer by using the current
Operating System.

1. Start the computer by using the current Operating System.
2. Insert the Windows Vista DVD in the computer's DVD drive.
3. Use one of the following procedures, as appropriate:

• If Windows automatically detects the DVD, the Install now screen appears.
Click Install now.
• If Windows does not automatically detect the DVD, follow these steps:
a. Click Start, type Drive:\setup.exe into Start Search box, and then press
Enter.
Note Drive is the drive letter of the computer's DVD drive.
b. Click Install now.

4. When you reach the Which type of installation to you want screen, click
Upgrade to upgrade the current operating system to Windows Vista.

Hi Brandon, I have exactly the same issue with this two updates with exactly
the same error message. I've been communicating with Microsoft regarding this
for already two months, we tried a lot of things and nothing helped. The only
two things that they recommended and I did not do are this two:
uninstallation of SP1 and In-Place upgrade. I don't have time for it yet. If
you want you can try it, see instructions below, and see if it hepls. Let us
know if something works for you.

Regarding the Log file mentioned by MowGreen, it's interesting that I see
this error message in System log using Windows Event Viewer:

The Windows Modules Installer service terminated with the following error:
Log space is exhausted.

It happens after the reboot after any attempt to install any one of those
Updates. If I only knew which log it means.

-----------------------------------------------

Suggestion 3: Uninstall Windows Vista SP1

1. Click Start and Control Panel.
2. Click Uninstall a program in Control Panel Home mode.
3. Click View installed updates.
4. Highlight Windows Vista SP1 and click Uninstall.

Suggestion 4: In-Place upgrade

Please backup all the important files on the system drive to other drives to
avoid data loss. In order to avoid any error message, please refer to the
following link to disable some features first.

http://support.microsoft.com/kb/946078

Note: Some programs may not work after the upgrading. Please understand it
is normal and we can reinstall them to have them function.

Run the Setup program after you start the computer by using the current
Operating System.

1. Start the computer by using the current Operating System.
2. Insert the Windows Vista DVD in the computer's DVD drive.
3. Use one of the following procedures, as appropriate:

• If Windows automatically detects the DVD, the Install now screen appears.
Click Install now.
• If Windows does not automatically detect the DVD, follow these steps:
a. Click Start, type Drive:\setup.exe into Start Search box, and then press
Enter.
Note Drive is the drive letter of the computer's DVD drive.
b. Click Install now.

4. When you reach the Which type of installation to you want screen, click
Upgrade to upgrade the current operating system to Windows Vista.

SLS

Unfortunately I can't do this -- I already tried. My Vista
installation was an upgrade from XP Pro, but I installed from an SP1
slipstreamed Vista DVD. So the service pack item does not allow for
an uninstall, and the DVD won't do an in-place upgrade (says it has to
be an older version).

If there is a way to force the in-place upgrade, I'd try it.

I'm afraid I am going to have to wipe & install fresh. I hate even
the thought of it -- my machine is well-oiled except for this WU issue
and works fine otherwise, with tons of stuff that I have "just so" and
use daily in my business. It would take weeks to get it back to where
it is. The funny thing is that if I had a catastrophic drive failure
I could be back in business in a few hours thanks to True Image, but
fixing a nagging upgrade error will take days!

I don't use IE much at all, so I am not concerned about the IE update.
I am concerned that an "important" Windows security update isn't
installing, though.

--
Brandon Staggs
http://www.swordsearcher.com
http://www.studylamp.com
http://www.brandonstaggs.com

You're mowst welcome, Brandon. Neither of the logs are unusally large.

What is the installed antivirus/security software ?

Perhaps the issue is being caused by security software and it's a
transaction log or a corrupted WU database that is the issue. Thus the
system thinks that the log is full.

Suggest you give the AU| WindowsUpdate Reset Tool a shot:
http://www.codeplex.com/aureset/Rele...eleaseId=13656

That will remove all logs related to updating and recreate the
SoftwareDistribution folder hierarchy where the logs are stored.
IF there's any issues when running or after running the tool, please let
me know right away. I'll put you in touch with the tool's author.


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============

"MowGreen [MVP]" wrote on Thu, 07 Aug 2008 13:08:01 -0700:

> What is the installed antivirus/security software ?

Just Windows Defender -- no third-party stuff.

> Perhaps the issue is being caused by security software and it's a
> transaction log or a corrupted WU database that is the issue. Thus the
> system thinks that the log is full.
>
> Suggest you give the AU| WindowsUpdate Reset Tool a shot:
> http://www.codeplex.com/aureset/Rele...eleaseId=13656

I used msconfig to disable all startup programs and disable all non-MS
services on startup. I then ran aureset, rebooted, and tried WU
again. I tried just one update at a time, and it is still failing with
the same error message.

I was able to install today's Windows Defender definition update,
though. It's just these two security updates that won't install.

> That will remove all logs related to updating and recreate the
> SoftwareDistribution folder hierarchy where the logs are stored.
> IF there's any issues when running or after running the tool, please let
> me know right away. I'll put you in touch with the tool's author.

It reported success. However, it did give this error line while it
was running:

--Resetting NTFS Transactional Log---
Error: The specified directory does not contain a resource manager.

The rest seemed to work properly, but it still didn't help WU get
those security updates installed. :-/

I have sent my windowsupdate.log to Microsoft but I still haven't
heard anything from them but a canned response.

--
Brandon Staggs
http://www.swordsearcher.com
http://www.studylamp.com
http://www.brandonstaggs.com

"SLS" wrote on Thu, 7 Aug 2008 13:43:02 -0700:

> to figure out the faulty driver or something. Just let me know if you have
> the same hardware components.

MB: Asus P5N-E SLI
Memory: 4 GB.
CPU: Intel Core 2 Quad Q6700 (2.66 GHz)
Video: Nvidia 8800 GTS
HDDs: Three Western Digital SATA, plus external (USB) Seagate
CD: Plextor DVD R (SATA)
Network: Nvidia (bilt in)
Printer: Oki C5150 (USB)

Doesn't look like there is much in common.

--
Brandon Staggs
http://www.swordsearcher.com
http://www.studylamp.com
http://www.brandonstaggs.com

"MowGreen [MVP]" wrote on Fri, 08 Aug 2008 09:57:31 -0700:

> A) Run chkdsk to see if there is an issue with the HD
> if not
> B)
> 1. Open an Administrator command prompt by right clicking on Start ->
> All Programs -> Accessories -> Command Prompt and selecting "Run as
> Administrator" and clicking "Allow" for the elevation prompt
> 2. In the command prompt, type the command below
> fsutil resource setautoreset C:

It required true or false, so I did:

fsutil resource setautoreset true C:

Is that correct?

Anyway, I did that, rebooted, ran WU again, and there is no change.
The updates still fail with the same error code.

Thanks,

--
Brandon Staggs
http://www.swordsearcher.com
http://www.studylamp.com
http://www.brandonstaggs.com

> The Microsoft guy I talked to mentioned that the root of the problem
> can be in a hardware component of my computer, which is old. Judging
> by the fact that your computer was upgraded from XP it’s not new either.
> Do you mind if we compare hardware configurations? It may help us
> to figure out the faulty driver or something. Just let me know if you have
> the same hardware components.

Hmm interesting because I bought this machine with Vista installed and am
getting same issues. SO if it is hardware, am thinking it is a pure
incompatability and not an old hdw issue. I also have a AMD dual core.. I
wonder if it is an incompatability there

Brandon above indicated that he has Intel CPU, and our hardware
configurations are very different. So it's hard to tell if this is some sort
of incompatibility and where exactly if yes.

BTW I checked the KB article about this KB950582 fix and found out that
there are workarounds so you can use them and live without the update.

Yours,
SLS

"K Hannum" wrote:

>
> > The Microsoft guy I talked to mentioned that the root of the problem
> > can be in a hardware component of my computer, which is old. Judging
> > by the fact that your computer was upgraded from XP it’s not new either.
> > Do you mind if we compare hardware configurations? It may help us
> > to figure out the faulty driver or something. Just let me know if you have
> > the same hardware components.
>
> Hmm interesting because I bought this machine with Vista installed and am
> getting same issues. SO if it is hardware, am thinking it is a pure
> incompatability and not an old hdw issue. I also have a AMD dual core.. I
> wonder if it is an incompatability there

On Aug 13, 9:23 pm, "Harry Johnston [MVP]" <ha...@scms.waikato.ac.nz>
wrote:
> Brandon Staggs wrote:
> >> Did that get it installed ?
>
> > No. And WU reports the same error code.
>
> If I'm following the thread correctly, the error code is "log full". Perhaps
> this is the Internet Explorer event log? (I assume there's an IE event log in
> the Windows Vista version as there is in the Windows XP one?)
>
> In this context, "Full" might mean "corrupt". What does the system event log
> viewer show?
>
> Harry.
>
> --
> Boycott Beijing 2008http://www.rsf.org/rubrique.php3?id_rubrique=174

Iam experiencing long ago the same problems. But Iam not a expert in
pc so what I did is hide those updates that are giving me problems.
Idid not report this because i thought it was a problem microsoft wil
automatically resolve. I only have this new pc ith vista for 8 months.
I do have a antivirus application. Any suggestions how I can fix this
in a simple way?

Hiding the updates means that if *any* of them are meant to address a
Critical Security vulnerability and they are NOT installed, the system
is *VULNERABLE*. Even an update to date antivirus will not fully protect
the system because the definitions will *not* cover every known and
unknown malware.

MS offers no-charge support in getting Security updates installed.
If you don't report the issue your system is experiencing with the
updates, then MS will *never* know about them.

*** STRONGLY suggest you contact them ***

" Support
• Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge
for support calls that are associated with security updates.
• International customers can receive support from their local
Microsoft subsidiaries. There is no charge for support that is
associated with security updates. For more information about how to
contact Microsoft for support issues, visit the International Support
Web site. http://go.microsoft.com/fwlink/?LinkId=21155 "


MowGreen [MVP 2003-2008]
===============
*-343-* FDNY
Never Forgotten
===============