Hello friends I am using Western digital Smartware software in my computer for my My Passport Essential and it was working properly in my system. suddenly it has started giving me problems. Earlier i was able to use the backup and retrieve tab in Smartware software but after updating the Smartware software to version 22.214.171.124 it has started giving me problems. not backup and retrieve tabs are no longer available.
i have tried to get rid of this problem by removing the Western digital Smartware software from my system and then installing it again but after reinstalling the Western digital Smartware software also i am still experiencing the same issue if anyone have solved this problem then let me know thank you in advance.