Let me make it clear that I belong to the creative section of the IT industry and not the technical category I own a graphical studio and most delivery of my works are done on mail. People use the output on web or on print as per their wish. That obviously is not my concern, I am not concerned about what and how they go about it. However, in this industry of customer service certain customers demand special treatment you see and considering the intensity of project they have trusted upon us we cannot even deny such demands. Anyways, the problems faced by them is that when they happen to open the images from within the zip files that I have mailed, it opens in a Picture Viewer and when they go ahead with the printing process, it thus happens that the print button on the Picture Viewer is grayed and it is not possible to print. But when they download it to print it, it gets printed quite normally. However, the strange part of the story is that I have another client who opens the file comfortably and prints the image even more comfortably. Surprisingly, everything between these two clients are one and the same. I mean the OS they both are using is Windows 7 itself. I don’t understand why is this dual behavior seen in both the systems? There is technically no difference that I could see. And right now, solving this issue has become a matter of self respect for ma and I can’t kill my impression in front of my clients as I had promptly taken this task up. For them, I am an IT guy and I should be able to solve this, seldom do they know the difference between a creative guy and a technical guy. Anyways, if I sit to explain all this to them, it will surely sound as mere excuse as I am not able to solve their issue. I tried consulting a lot of friends for this issue but nobody could actually help me out of this. However, one of them suggested this forum to me and so I thought of asking you all.