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Thread: Family Tree Maker won't open

  1. #1
    Join Date
    Nov 2011
    Posts
    1

    Family Tree Maker won't open

    I'm having a problem with Family Tree Maker. It won't open. I get a message to close or have Microsoft try to find solution. Then nothing happens. The error message includes the following:

    Description:
    Stopped working

    Problem signature:
    Problem Event Name: CLR20r3
    Problem Signature 01: ftm.exe
    Problem Signature 02: 20.0.0.368
    Problem Signature 03: 4c6d66d7
    Problem Signature 04: System.Configuration
    Problem Signature 05: 2.0.0.0
    Problem Signature 06: 49cc5ec1
    Problem Signature 07: 1a8
    Problem Signature 08: 4d
    Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033
    Help!

  2. #2
    Join Date
    Oct 2004
    Posts
    1,342

    Re: Family Tree Maker won't open

    Which operating system have you installed in your pc/laptop? Are you Running Family Tree Maker As Administrator? If you click on Start, Programs, Family Tree Maker, Family Tree Maker Version, what happens? Did you Install Family Tree Maker on this new PC? Try to right click on the exe and choose compatability mode to install it.

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