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Thread: HP Solution Center doesn't create scan files

  1. #1
    Join Date
    Aug 2011
    Posts
    358

    HP Solution Center doesn't create scan files

    Right now my computer is running Windows 7 and it is connected to HP printer. The Solution Center installs usually, runs scans generally, except afterward fails to generate scan files. This is running All-on-One intended for a C6180 on top of an HP7700 desktop. The C6180 is interfaced by the use of USB. Can anybody tell me what's going on?

  2. #2
    Join Date
    Feb 2010
    Posts
    471

    Re: HP Solution Center doesn't create scan files

    The HP Scanning software creates files in the format best suited to the type of output in use. HP recommends using these defaults; however, there is the possibility to change the default file type in the HP Solution Center.

    HP Solution Center is an application that acts as a centralized access point for activities such as scanning, printing and copying. The application is part of the software package supplied with the product. When you perform a standard installation of the HP software, HP Solution Center is installed automatically.

    HP Solution Center also provides access to the following features:
    • Product settings (eg, for scanning and printing)
    • Technical support and troubleshooting of the product
    • Other HP software programs (for example, applications for image editing)
    • Links for purchases and supplies
    • Software Updates

  3. #3
    Join Date
    Oct 2010
    Posts
    170

    Re: HP Solution Center doesn't create scan files

    HP has created an update that updated the drivers and the problem is resolved. Important Update: “Scanned image or document files cannot be found after the scan is complete” which is of size 29.47 M B
    • Make sure your computer meets the system requirements and then click Download.
    • Choose to download the update to the computer one of the following options.
    • If you want to download the update immediately on your computer, click Run.
    • Again, click Run when the computer appears on a security alert.
    • If you want to install the update at a later time, click Save, choose a destination for storing the file on that computer and click Save. Once the download is complete, click on the downloaded file.
    • Follow the prompts to install the update instructions that appear.

  4. #4
    Join Date
    Feb 2010
    Posts
    530

    Re: HP Solution Center doesn't create scan files

    The HP software will not manage it and cannot help you further. You will later be converted to PDF or find a program that is similar to PDF scanning

  5. #5
    Join Date
    Feb 2010
    Posts
    669

    Re: HP Solution Center doesn't create scan files

    In my shows at the HP Solution Center recently, only a blank window. Uninstalling and installing the HP software is useless. Presumably you have the registry clean and remove the directories and HP Twain_32. HP Solution Center Since I only need to scan, I just press the green button "Start Scan" on the device, select the option "On computer scan "and" DOC TO PDF SRCH "which appears on the PC, the scan dialog window. The rest is exactly the same as in the Solution Center.

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