Go Back   TechArena Community > Software > Windows Software
Become a Member!
Forgot your username/password?
Tags Active Topics RSS Search Mark Forums Read

Sponsored Links



Microsoft Save as PDF add-in not working, can't remove

Windows Software


Reply
 
Thread Tools Search this Thread
  #1  
Old 20-04-2011
Member
 
Join Date: Apr 2011
Posts: 4
sad Microsoft Save as PDF add-in not working, can't remove
  

Hi,
I have been looking EVERYWHERE for the answer to this problem, for about 2 weeks. I just found your forum, and it looks like there are some pretty helpful posters on here, so I'm hoping someone can finally help!

I will try to summarize pretty quickly:
My work computer crashed a few weeks ago, and had to have a new motherboard installed. In the process, we also re-installed Windows 7 (64-bit), so I had to reinstall all my programs. This is when the problem started.

The issue is with the "Microsoft Save as PDF or XPS add-in". It was apparently installed at some point when I was re-installing MS Office 2007. Or it was supposed to be.....

Here is a summary of the problem:
I open any MS Office program, everything works fine, until I try to use the "Save as" function. As soon as I click the "Save As" button (even if I'm not trying to create a PDF, but just save file with a different name, which I probably do at least 5 times throughout my work day), a pop-up box appears that says, "Please wait while Windows configures Microsoft Save as PDF or XPS for 2007 Microsoft Office Programs..." It continues to say this indefinitely, unless I click the "Cancel" button.

If I do click "Cancel", sometimes it will pop up the save file box, and I can actually save the document as I intended. However, sometimes it simply closes the program, losing all my work I just did! (This seems to happen most often in Excel and sometimes in Access.)

Access is the worst. Whenever I try to open any Reports in Access, it simply pops up this "Please wait while Windows configures" box over and over and over again - I can't even view or print any reports!

One would think I could just remove the add-in entirely, but this does not work. When I try to remove it from the control panel, it says "System administrator has set policies to prevent this installation. You do not have sufficient access to install Microsoft Save as PDF or XPS for 2007 Microsoft Office Programs. Please contact your system administrator."

I AM the administrator on my computer!! There is no other admin account.

I have tried everything I can think of! I have looked through my computer many times trying to find the file and delete the file itself - can't find it. I tried uninstalling from command prompt. Said it was uninstalled, but it was not. I have tried re-downloading and reinstalling the add-in over again, multiple times. No help. I have run and installed all the available Microsoft updates, disabled my antivirus, etc., etc. NOTHING has worked!

I have looked everywhere online, and found a couple of people having similar issues, but could not find any answers (other than the one that said to uninstall manually through the command prompt, which I tried and it did not work).

Can someone please tell me how to get rid of this darn thing??!!!?
Rose.

Reply With Quote
  #2  
Old 20-04-2011
Member
 
Join Date: Feb 2011
Posts: 110
Re: Microsoft Save as PDF add-in not working, can't remove

Well here in this case what I want you to do here is that just try and uninstall the add-in and then install it again but this time from the official site of the same. And mean while you have to follow the below mentioned steps :
  • Click Start->Run (windows key + R key) and type appwiz.cpl->click ok.
  • Uninstall Microsoft PDF or XPS add-in.
  • Restart the system.
  • And install the add in I am sure you will not receive any problem what so ever from know.
Reply With Quote
  #3  
Old 20-04-2011
Member
 
Join Date: Apr 2011
Posts: 4
Re: Microsoft Save as PDF add-in not working, can't remove

Thanks for your reply, but that does not work. I still get the same error message as all the other times I have tried to uninstall the program:

"System administrator has set policies to prevent this installation. You do not have sufficient access to install Microsoft Save as PDF or XPS for 2007 Microsoft Office Programs. Please contact your system administrator." (Again, I am the system administrator.)

Rose.
Reply With Quote
  #4  
Old 21-04-2011
Member
 
Join Date: Dec 2007
Posts: 2,273
Re: Microsoft Save as PDF add-in not working, can't remove

I have a adobe reader and office 2007. It works well. If your problem continues, you could consider switching to foxit reader, which is smaller and take less memory. For the error, maybe you can shut up your word in window task to close the winword.exe. Then open it again. You may have no error of someone is using the document.
Reply With Quote
  #5  
Old 21-04-2011
Member
 
Join Date: Apr 2011
Posts: 4
Re: Microsoft Save as PDF add-in not working, can't remove

Hmmmm....I don't think Adobe is the problem.... The problem is the Microsoft add-in. The actual Adobe Reader works fine. It is the "Save as PDF" add-in that is causing the problem (please review my original question above).

Any other ideas?
Thanks!
Rose.
Reply With Quote
  #6  
Old 21-04-2011
Member
 
Join Date: Jan 2006
Posts: 605
Re: Microsoft Save as PDF add-in not working, can't remove

Try reinstalling the add-in and check if it works by creating another admin account. Do the following,

1. Click Start->Run (windows key + R key) and type appwiz.cpl->click ok.

2. Uninstall Microsoft PDF or XPS add-in.

3. Restart the system.

4. Reinstall the add-in from the link below.

http://www.microsoft.com/downloads/d...displaylang=en
Reply With Quote
  #7  
Old 21-04-2011
Member
 
Join Date: Apr 2011
Posts: 4
Re: Microsoft Save as PDF add-in not working, can't remove

Again....this solution does not work, because the problem is that I CANNOT UNINSTALL the add-in!
Reply With Quote
Reply

  TechArena Community > Software > Windows Software
Tags: , , , ,



Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "Microsoft Save as PDF add-in not working, can't remove"
Thread Thread Starter Forum Replies Last Post
Microsoft Excel Save button is not working Haimi-32 MS Office Support 2 17-02-2012 12:57 PM
Unable to save a Microsoft word document by ?save as? option in Mac! Ella Mentry Windows Software 4 14-01-2012 02:06 PM
Can't save to server - KB980232 - How to remove? Dhananjay MS Office Support 1 10-05-2011 11:45 PM
Not able to Save or Save as in Microsoft Word 2007 Abhidi Windows Software 3 27-08-2010 06:15 PM
Save as PDF for Microsoft Office 2007 o2crazy Windows Software 3 20-11-2009 09:33 AM


All times are GMT +5.5. The time now is 08:37 PM.