System Center Service Manager 2010, processes for incident and problem resolution, ready for change management and asset lifecycle management. As a platform for the automation of IT processes based System Center Service Manager 2010 on industry best practices, such as Microsoft Operations Framework (MOF) and IT Infrastructure Library (ITIL) and connects other products from the System Center line with IT processes in companies. The integration of the products of other manufacturers in the process order is possible, allowing centralized management platform and enterprise reporting solution receive, with the System Center products in close cooperation. With the System Center Service Manager (SCSM) 2010, Microsoft offers a central IT service desk solution that connects the various System Center products together and providing centralized IT process management on industry standards.
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