Go Back   TechArena Community > Software > Windows Software
Become a Member!
Forgot your username/password?
Register Tags Active Topics RSS Search Mark Forums Read

Sponsored Links



Photoshop CS5 "Help" function not working - Adobe Air error message?

Windows Software


Reply
 
Thread Tools Search this Thread
  #1  
Old 09-07-2010
Member
 
Join Date: Mar 2010
Posts: 2,033
Photoshop CS5 "Help" function not working - Adobe Air error message?
  

I have Installed Photoshop CS5, and reflection everything was operational okay, however at what time I click on Photoshop Help, I obtain the error message "Adobe Air - This installation of this application is damaged. Try re-installing.." I did re-installed first Adobe Air, similar difficulty and then uninstalled and re-installed Photoshop CS5, however the difficulty remains. When I first attempted to utilize the Help function it attempted to upgrade something and for several cause this failed. Please help me.

Reply With Quote
  #2  
Old 09-07-2010
Member
 
Join Date: May 2008
Posts: 4,826
Re: Photoshop CS5 "Help" function not working - Adobe Air error message?

Pair of things to assist narrows down the problem:
It shall be helpful to inform if other impartial AIR application run - if you include any different installed, or need to grip a free one from here:
http://www.adobe.com/cfusion/marketp...ce.home&market placeid=1
That would assist fine it behind to a CS5 precise problem as opposed to a common problem through AIR on the systems where people are getting this problem.
You can attempt to this process to try and get AIR uninstalled and reinstalled:
http://kb2.adobe.com/cps/403/kb40315...ions_adobe_air
Reply With Quote
  #3  
Old 09-07-2010
Member
 
Join Date: Apr 2008
Posts: 4,092
Re: Photoshop CS5 "Help" function not working - Adobe Air error message?

I have uninstalled and also downloaded and re-installed however got the similar results.... I obtain an error warning showing: "This installation of this application is damaged. Try re-installing or contacting the publisher for assistance."
Reply With Quote
  #4  
Old 09-07-2010
Member
 
Join Date: May 2008
Posts: 4,559
Re: Photoshop CS5 "Help" function not working - Adobe Air error message?

I have presently downloaded different AIR application (Livebrush) which is working fine. Only Adobe Help appears affected (not just from inside Photoshop, however any CS5 application which utilize Help).
I have installed CS5 the past first Help was running with no issue, then it prompted me to upgrade through 3.0.0.400 to 3.2.something, and which is update appeared to go mistaken Since then /Applications/Adobe/Adobe Help.app displays an generic icon and is approximately 94K in size, and still at version number 3.0.0.400.
Reply With Quote
  #5  
Old 09-07-2010
Member
 
Join Date: May 2008
Posts: 3,308
Re: Photoshop CS5 "Help" function not working - Adobe Air error message?

It looks like other AIR application are working. Here's what happened for me...
  • Explored Help in CS5, and the whole thing worked fine.
  • Got a observe there was an update available.
  • Downloaded the update, install started, and then an error displayed through the install, prompting me to endeavor again.
Reply With Quote
  #6  
Old 10-07-2010
Member
 
Join Date: Apr 2008
Posts: 4,642
Re: Photoshop CS5 "Help" function not working - Adobe Air error message?

Hello: there shall be a configuration problem going on here. I have go up this problem to our Help application engineering group. In the meanwhile, please try the following:
1. You have to Uninstall the Adobe Help application: then you have go to your Application folder > Adobe > Adobe Help (drag it to the Trash)
2.And then remove the following directory:
USER NAME (home) > Library > Preferences > chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.
3. Unfilled the Trash
4. Manually upgrade the application through this link: http://www.adobe.com/support/chc/
choose "Photoshop" in process 1 and after that click the Install badge in Step 2. Confirm to choose "Open" (and not Save) in the installation dialog box to completely update the application.
Reply With Quote
  #7  
Old 12-07-2010
Member
 
Join Date: Nov 2009
Posts: 342
Re: Photoshop CS5 "Help" function not working - Adobe Air error message?

I have once again the upgrade commands up on top of to contain supplementary steps to make sure correct uninstallation of the application and its related preference folder. FYI, the group is now also working on the problem however I thought it may be helpful to try these supplementary measures in the meanwhile.
Reply With Quote
Reply

  TechArena Community > Software > Windows Software
Tags: , , , ,



Thread Tools Search this Thread
Search this Thread:

Advanced Search


Similar Threads for: "Photoshop CS5 "Help" function not working - Adobe Air error message?"
Thread Thread Starter Forum Replies Last Post
"No error information is available" error message while installing Adobe Flash Player 10.2 Update DevenderD Windows Software 6 22-06-2011 10:27 PM
"merge to hdr pro" in adobe photoshop cs5 does not work rairaiken Windows Software 1 15-05-2011 12:51 PM
Application Error: The instruction at "0x7c91b21a" referenced memory at "0x00000010". Message on bootup Jaiya Operating Systems 5 19-04-2011 08:54 AM
Adobe Photoshop CS4 freezes at "Preparing to Install..." on Mac OS X 10.6 Kassandra Windows Software 5 12-07-2010 04:16 PM
Adobe Photoshop Elements 8 Mac "Licensing stopped working" on trial Dingbang Windows Software 3 11-07-2010 06:35 AM


All times are GMT +5.5. The time now is 11:21 PM.